I am an older woman with white/gray facial hair. They sold me an expensive package of laser removal treatments for the lip and chin! halfway through, I find out from reading about laser hair removal online that it won't work on my hair because it's white or very light gray! ALL LASER REMOVAL PLACES KNOW THAT INFORMATION AND SHOULD HAVE TOLD ME UPFRONT BECAUSE IT WAS OBVIOUS! They just happily sold me the package!! read more

Definitely a five star spa. Quiet ambience. Soothing music. you staff of stellar, massage, therapists, and aestheticians. read more

I rarely give out 1 star or negative review to any business but Im done with this place. I signed up for signature facial membership last year at Beach location. After 7,8 months I changed to San Jose since its closer to another house where I stay during weekend. I scheduled appointment and when I came they apologized that technician not there and I had to leave. The very first time I was ok since im pretty laid back. Then it happened again and again till the very last moment, today. I called to see if there was any spot for me to come in then schedule. I came, they said that spot no longer available. Then wat the point of making appointment?I paid extra ahead of month and still have facials left in my account but Im done. I left and never come back and cancelled my membership there. read more

My IPL was incredibly thorough and great up until... half my eye brow was burnt off. Yes I signed a waver. Yes I have had IPLs before. My IPL was wonderful until the esthetician gasped and said she burnt my eye brow off... and then said she didn't... and then realized she definitely did. She of course apologized but with nothing after that. Said she told the girls at the front desk, to which when I went to leave had nothing to say about it. No products offered at discount, nothing. I felt Groupon was a service to bring people in to a business for discounted services to thus produce more clientele. I waited to write this review because my service was almost two months ago and my eye brow has not grown back since. read more

Came today to get a facial and massage both were great, Ashley gave me a massage, he was amazing I think the best I've had. I will be coming back and request him again. It's too bad I've had a few disappointing situations with the company itself, their facial specialist and Ashley are great. read more

The Elements of Therapy - Massage Therapy Near Me - Jacksonville, Florida

Bring technician Debbie back for Laser hair removal!! She knew what she was doing when she did the Bikini area. I can't stress how important experience is. The place was great .....until they fired their well experienced and we'll studied nurse staff that did the laser hair removal sessions. The office said they replaced them with nurse practitioners to "take a more medical approach." That doesn't mean anything btw! It's just a way to try and charge more money to customers for the same procedure, like Ideal Image does, and it was done worse!! All that really matters is how much experience the person has. Currently recovering from a number of blisters and more burn marks than normal. I miss Debbie I don't even think my last Bikini area was done properly. Clean place, like the snacks. Desk staff is friendly. Environment is calming. Was a 5/5 until Debbie and Elsa left. I didn't know what good service and care I had, until it was gone. Have been coming for 7 months. Seeing good results! read more

Very disappointed with my treatment at this place. I signed up for laser hair removal through a Groupon and once I arrived they stated the area I wanted was a "Medium" area. Although, all other locations in Jacksonville consider this area as "small". I then bought the "Medium" package just to try it out (even though I was upset to pay more for an area that is considered small everywhere else). The day of the appointment, I had to reschedule due to an emergency at work- in which I had to stay late. They had ZERO sympathy. Instead, they charged me $50 for cancellation. I immediately cancelled my groupon and never want to set foot in this establishment again. Deleon Wellness in Orange Park has better prices and works with cancellations due to work. If you need laser hair treatment, I would highly recommend it! read more

For months I have been trying to cancel my membership and every time I call and do what I was told to do they come up with something else I need to do. This is horrible customer service and now I see why their staff is constantly changing. read more

I go to Elements at Beach & Hodges. The owner is very helpful. The relax room is clean as well as the therapy rooms. I have some medical issues so the owner suggested Walter for my massages. I LOVE HIM...haha He is fabulous at giving a massage and adjusts to my area needs. Definitely my only complaint is not being able to go more often! read more

Woke up this am with back spasms and lots of pain. Booked a deep tissue online less than an hour before. Got a prompt confirmation. Troy was professional and gave a fantastic deep tissue massage. I'm not local but if I were I'd join and see him regularly. Great pressure and technique. He addressed the trouble spots and I feel like I can move again. Thanks Troy!! read more

DON'T TRUST THIS PLACE. I went to the Elements on Beach blvd one time when I was in Jacksonville. I called a scheduled a 1/2 and was told it would 38.99 for my second visit when I was going to be in Jacksonville for a doctor appt. The appt took much longer then expected and I called to cancel my appt. They charged my cc $75 for NOTHING and said the kept my cc info on file which I did not knowingly authorize. read more

Rip-off!!! Over priced!!! Don't go there!!! Do not buy a membership!!! I bought one and couldn't go because of COVID. They charged me an extra month plus a "cancellation" fee and they only give you 30 days to use any unused services. That is ridiculous in the time of COVID. Plus they have a big sign shaming people into the amount of tip they should leave. They need to know that tips are optional and are based on good service! No one should be shamed into leaving a certain amount!! read more

their customer service is trash. They will cancel your appointment the day of, repeatedly, with literally no solution and a flaccid apology, along with them reminding you that they are a small business and appointments can be canceled at the staff's discretion. I requested a cancellation of membership and a refund of my remaining credits- at least half of which, I might add, were charged for during COVID-19 closure- and they continue to refuse. They canceled my appointments twice in the same week for the same reason, mere hours before the scheduled time, and why did the same thing a year or so ago. I'm pretty sure they also chased off my favorite therapist with their shady and stringent practices too. Do not recommend. read more

I recieved a half off buy from Groupon and purchased a 1 hour deep tissue massage. I must say the BEST massage I have ever had. I work in a desk job 8-10 hours a day at times so my shoulder and neck always knotted up. I told the massage therapist ( Elisa) my pain spots and man did she get in there. I am use to ordering the deep tissue and getting what I call a cat rub where they barely get into the muscle but that was not the case. If you want the best DEEP TISSUE massage you have got to check this place out and make sure to ask for ELISA. She is there every Wed, Sat, and Sun and well worth every penny plus a good tip! read more

This is my first time coming here. It was well needed. The atmosphere was amazing. It was my first time ever being at a massage place. It was great. My masseuse was Victoria and she was awesome! I'll be coming back. read more

If I could give ZERO stars I would. First it started with the worst massage I have ever had. The technician had callused hands and did a VERY poor job. Management decided to do nothing about this when I mentioned it. Then, I tried to cancel my membership and thats when the trouble began. First they said all was good and canceled and then I kept getting charged each month. They said I never signed the cancel form. When I called in to dispute, the manager wouldn't even listen to what I was saying and continued to talk over me and hung up on me. What kind of service is that? STAY AWAY IF YOU KNOW WHATS GOOD FOR YOU. There are much better places right nearby. read more

In the process of getting laser hair removal on my underarms & I LOVE it! I am only 2 treatments in and the hair is much thinner and grows back much slower, can't wait to see the results after 6. Ilse the technician is very professional and the price is so reasonable. Planning on doing my legs next, definitely recommend for LHR, massage & facials which I've all received here! read more

Do not go here for laser hair removal! I got 6 treatments plus had 2 done before and was told I would be hairless. You can't even tell at all and looks exactly like it was before read more

Very nice place and staff. Did some laser hair removal treatments and it worked really well. The laser they have doesn't hurt at all. It's NOT the laser that makes you feel like you're getting flicked with a rubber band. Highly recommend. read more

Amazing massage. Received a deep tissue from one of the male therapists the other day, very professional and great pressure. Sanitary rooms, along with yoga and physical therapy. read more

I am CrossFitter and I am sore like ALL the time... I have been twice and plan to make many more trips!!!! My message therapist is Jinerie- she is THE BEST she gives A-M-A-ZING sports messages! Worth EVERY Penny and I just signed up for the membership! read more

Stumbled across this gem because of Yoga sign outside. Started going to the yoga session with Gina, nice class. Clean, affordable and close to home. Great value, friendly staff. Hoping for more classes like a Friday morning read more

One word. BEST MASSAGE EVER. Ok that's 3 words. Ask for Brad. He is awesome. I have had many massages, but he gives one that not only feels good, but get into the muscle and gets results. He has ruined me for all other therapists! My husband and I go there once a month, he likes another therapist (don't know her name), but he says that SHE gave him the best massage of his life. He likes the kind of massage that makes you hold your breath because they are getting so deep.....Either way, every time we leave,...we both still gush about how great a job they do. Highly recommend. read more

I have been to this location many times and almost a frequent visitor. But since I got pregnant I haven't had a chance to go until I got a gift card for a full one hour prenatal massage so I decided I'm going to try this out. Well I scheduled the appointment for 1:30 this particular afternoon and this morning I woke up feeling like absolute crap being at 32 weeks and getting little to no sleep and getting sick all night and morning. So I called when I woke up to see if I can reschedual... ok well for starters they tried to charge my gift card anyways since I canceled in less then 24 hours and then the store manager named Brittney was extremely rude about it. Telling me I should have woken up earlier to call them and it wouldn't have been an issue. Then continued to threaten to charge me for her inconvenience.. excuse me? I understand you have policies but I have never been talked to in that way and being pregnant I cannot predict how I was going to feel that day. So now I'm being forced to go in and to avoid the 50$ charge on my gift card. Won't be coming back after today and will let everyone who I referred to this location of the service today. Highly disappointed. read more

Never been impressed with this place-tried it a few times just because its so close by and every time was a bad experience. The staff is never pleasant, the atmosphere mediocre at best and the services are below quality-my skin was even damaged during a facial ( bleeding and scabbed from the product! ) and my massage was from a sheer novice. In my opinion, this is not a quality business on any level. read more

New to Mandarin and trying to find a good massage spot. The is one of the massage chains that has a monthly membership. My husband and I had the couples massage with a reduced rate since it was our first time there. It was nice that they could easily accommodate a couples massage. Massage Envy does not have a couples room. My husband had Rebekah and I had Nicole. Both of them were fantastic. My husband is usually picky because he needs a lot of pressure, but I never heard him remind Rebekah once to give more pressure. They incorporated some light stretching which was unique to me, never had that during a massage before. Also they didn't go crazy with the oil, so I wasn't slipping off my leather sofa when I got home. They had nice music playing in the room. I took one star away only because I like aromatherapy and felt it could have had more. Maybe it's something I could request. I was really tempted to get the membership but we decided to try out a few other places before making a decision. Overall great experience! read more

Poor customer service. The reception girl was extremely rude. When I asked questions about laser services she acted annoyed and as if I was stupid. I will never go there again. Why go there when there are many places in town that treat people as a customer not as a burden. read more

I've been a member now for about 2 years. Elements continues to improve client services with its many offerings. Friendly staff!!!

I was in for both a facial and massage. I was disappointed that the therapists didn't give me the full amount of time I had paid for. I was supposed to get a 50-minute facial and instead the girl started 10mins late and ended 10mins early. At $49.99 for the 50-minute facial she basically took $20 right out of my pocket. The same thing happened with my 60-minute massage. I'm not sure if I was just unlucky two times in a row or what, but I tried calling the manager three times and he has yet to return my calls (and I'm not holding out hope since it was more than weeks ago now). I feel disappointed and cheated. It's a nice place, conveniently located and good prices (if you get the correct amount of time). read more

Great atmosphere and friendly service. Love all the choices of services at such affordable rates. Will definitely recommend to family and friends. read more

I redeemed a gift card for a massage on Monday, Jan. 20, and at the end when I was checking out with the receptionist, I expressed an interest in yoga and asked if I could attend a free class to see if I liked it. She said yes, that there was a promotion running and I could attend one free class. I asked if I could use that free class the next night (Tuesday, Jan 21) and she said yes. When I arrived on Tuesday I was told by another reception that the class would be $12. She refused to believe what I was told by the first receptionist and made several phone calls (in front of me!), including one to the owner and one to the first receptionist, who confirmed what she'd told me. The owner refused to honor what I had been told and give me the free class. I was humiliated and vowed never to return. This is a local business and I live in the neighborhood. Subsequent telling of this story on my Facebook page resulted in learning that lots of other people have had poor experiences at The Elements... not with the massage therapists but with the owner and his poor customer service. Be warned. read more