I've been a satisfied customer since 2009 and I came back for a touchup. The Town Center location has been remodeled since the last time I was here and it's very nice and inviting. Both the receptionist and the lady doing my touchup (Heather) were very friendly. Heather in particular was very attentive because she noticed I was flinching a bit at the speed of the laser pulses (there's a sting each time), so she slowed down her pace to something I could handle. Great staff and I was in and out in 15 minutes! read more

Clean facility, friendly and relaxing atmosphere. Almost painless treatments. I've been going there for over a year and nothing has changed but the name. read more

Extremely thorough and attentive staff. Laser hair removal has been the best money I've ever spent!

If I could give this place a -1000 star review I would!!! If you want Botox or laser treatment, find another place to go to and save yourself the hassle, disrespect, and mistreatment from this place that only wants to steal your hard earned money!!! I recently went through a separation and I had to move away from Jacksonville, FL. The closest Ideal Image location to me here is more than 50 miles away from where I am currently living and I just cannot drive that distance. Also, I had to leave my job in Jacksonville to come here and I currently do not have the funds to keep paying for laser treatments because I did the in-house financing for the laser treatment. I paid in full for my first laser treatment which was $252 on 12/1/24, I have made two more payments of $98.26 on 12/17/24 and 2/1/25. In addition, I paid in full $649 for 50 units of Botox on 12/4/24. I still have 9 units left out of those 50 units that are unused. I called on Monday 2/3/25 and spoke with Liz, the manager, to request cancellation of the laser treatment payments and asked for a refund for the last two payments I have already made and for the 9 units of Botox I have left since I will not be returning. In addition, I also never received the Alle points I was promised to get either. Liz did not care or wanted to help me in any way, frankly I think she is a very lazy manager. She blew me off by saying she would pull my file and call me back by the end of this week, which is now over, to see what she could do about cancelling and refunding me for services I am not going to receive anymore. I did not hear from her, so I called again on Wednesday, 2/5/25 and was not able to get ahold of her. I left a message for her to call me, she never did. I called again yesterday, Friday, 2/7/25 and no one would even answer my phone call, and it went to voicemail. I had to cancel my debit card to stop the payments from continuing coming out since Liz would not help me or even call me back. I personally believe these actions are defrauding me, and I am sure other clients are as well, so I will be reporting this to my debit card company. With this said, I am making an official complaint against Liz and the Ideal Image location at 4866 Big Island Drive #5, Jacksonville, FL 32246 with Ideal Image Corporate, the parent franchise company. I am also making a complaint about this location with the Better Business Bureau and writing this terrible Yelp and Google review for this location as well to help others to stay away from this place. NO ONE SHOULD BE TREATED THIS WAY AND DISRESPECTED by a place that I have paid hundreds of dollars in support of. I really think this place needs a better manager, with better customer service skills, and that truly cares about the clients and their needs. read more

As always great service! Staff is always friendly and helpful. My service was quick and easy!

I have been going here for over 4 years and I don't have much experience with other laser centers other than this one but I can say that the it doesn't completely remove the hair. It will return but less than before. The area being treated plays a role in how much of the hair will grow back since it depends on your genetics and hormones. I would recommend it to other people, I just would research the prices and laser machines though because Ideal Image is on the pricey side. An upside is that they offer deals often like BOGO, or lifetime touchup warr read more

Thank you to Nurse Kimmy and team for an amazing touch up. It has been a while since our last had a treatment. And I felt I needed a touchup they made it super easy for me to come in and schedule the touchup, even though I was never treated at this location. Another thing I wanna mention is how clean the facilities were! read more

Friendly staff, fairly easy to get appointments and quick service! The technician informative and patient during the appointment.

Great service, I came with thick black hair popping up on my upper lips. After almost one year of service magic started happening.I am so happy with my upper lips now. They did a great job. read more

Very confusing situation. I scheduled a hair removal appointment for underarms, Brazilian, and legs. I arrived 10 minutes early for the appointment as requested. I was asked to pay $350-something ahead of treatment for all areas. I told her that I wanted to show the technician my areas of concern first before deciding if it should be full leg or just the upper. So I wait, I'm taken to the room 12 minutes past my scheduled appointment, meaning I've been waiting for over 20 minutes to be seen. Once the technician arrives, she tells me she only has time to do underarms and Brazilian, that legs are not scheduled in the system and she has lunch after. I ask her if she can squeeze in just the upper leg. She says, unfortunately no. I try explaining that there must be a mistake to no avail, so I let her treat the other areas. It had been 25 mins from the moment I walked into the treatment room to change to the technician leaving after treatment. I go to the front desk and now a different person is there. I ask her if I was scheduled for legs and I'm told I was only scheduled for Brazilian. I have no idea what is going on here. She offered no resolution or insight. This was my first time treating at this facility. They used an older Candela GentleMax Pro. The technician was nice and worked quickly. I won't know how thorough she was until I see the re-growth. Ultimately, treatment was fine but they don't seem to have their scheduling in order. This was a huge inconvenience for me since I live in another state and scheduled this appointment to take advantage while being in the area of an ideal image. I won't be able to get treated again anytime soon as a result of their poor scheduling practices. Not sure I'd recommend them. read more

Ideal image saved my life and helped me to boost my confidence. if you have PCOS please invest in a package ASAP you won't regret it. I went from looking like a chocolate chip cookie in the face to a clear face that I don't even desire to wear makeup. I'm a life time member! read more

Do not make the same mistakes as I did. They took my money and refused treatment. Run don't walk away!!!

Kimmie was great, she was professional and cared about my pain level, which wasnt very bad at all! Definitely recommend.

It's a bit pricey, bit worth it. The techs are always friendly. They are always booked so that tells you a lot. Their services have expanded well beyond laser treatments. Check them out! read more

Love the super friendly staff and clean and relaxing atmosphere! I will definitely come back!

Love this place and all of the laser treatments. Ally did an amazing job and it was very quick and painless. Definitely recommend.

Ideal Image took $5000 from me and refused to treat me or return my money. Do not use them!!

I have been a consistent costumer for 3 years and I am loving my service. I love the fact they have several locations around the U.S.

I've been going to Ideal Image since I moved to JAX in 2022. The team is friendly and very helpful to make sure you get the most for your money, while getting quality services. I was skeptical about chain med spas, but overall, I'm pleasantly surprised by the experience. The team is knowledgeable and will advise you in what is best for you and your situation... always a plus for someone like me, who is health and fiscally conscious! :) read more

Reagan did a phenomenal job. Been coming here for the last few years due to PCOS. Best investment ever.

The best place! Been coming here for over a year now. Amazing staff, very caring and flexible. Highly recommend for laser hair removal treatments. read more

Came in for a quick touch up and I was seen on time and it was a breeze once again. I definitely enjoy coming here and will continue to do so in the future! read more

Treatment is very fast and thorough. This was the best investment I could have ever made!

Have been treating at ideal for over a decade the service is wonderful and the results are real my legs are totally hair free even years later. I still go for touch ups with the hormonal growth is get and it's a pleasure every time! The pain is minimal and the office is so clean and the staff is so friendly. read more

Great service and cleanliness. I just moved to Jacksonville and I am so glad I established care with this location. I recommended getting your service here because they walk you through the process and will let you take your time! read more

love ideal image! Been coming here for years and they're always so great! Ally was awesome!

Great staff. Easy experience. Was in and out in 15 minutes. Office was easy to access as well

I've been going to them for over a decade. Great service. Love my results. Great appointment

I recommend ideal image- town center to all my friends. I've now treated 3 areas and I always love my results.

I'm used to the Ideal Image customer service level in south Florida, Jacksonville is far from that benchmark. The slogan of ideal image we strive to help our customers feel their best and unlock their confidence, unfortunately that's not a possibility when the Jacksonville location is booked out 4 months and the Fleming island location is now only open 2 days a week. I paid in full for all of my treatments I had reservations on getting laser due to the treatment areas being located in my face. I was assured by (sales representative) that I would not have any hair left after treatments BUT if I did I could do touch ups. That is not a possibility when there's not available appointments for 4 months. If I could go back in time I would not have purchased the package with Ideal Image, and booked with another company. Based on the availability and customer service at both locations. Truly is far from the company benchmark. I also think it's INCREDIBLY sketchy that they encourage every guest to post a review (each visit) and they will give them a discount on their touch up rate. Does the laser work? Yes. (Debatable on the face) Are the providers nice? Yes Is it clean? Yes. Is there anything else positive? No. read more

I love the staff at Ideal Image. I've had a great experience taking care of my cosmetic needs. Their service is professional, and consistent. Nikki took care of me and she was so kind and I left more informed about the process. I'm excited to take care of other areas as well. read more

great service everytime i go, very please with the service and the girls each time i visi.

I have been receiving treatment for years and have never had a bad experience. I highly recommend their services!

I've been a member of Ideal Image since 2005. You'll get Guaranteed Proven results. I've recommended family and friends. You'll always receive fast professional service. read more

Kimmy was absolutely wonderful! I have been a loyal client since 2005 of Ideal Image and wouldn't go anywhere else for laser and Botox.

I got laser hair removal and cool sculpting here. The cool sculpting made my hips uneven and lumpy. Before getting it done I voiced my concern that the machine they were using seemed too small for how long my hips are (im very tall) but they assured me it would be even. Now I'm left with these weird lumps on the bottom on both sides of my hips. They tried to explain it away as "loose skin". First all I was not nearly big enough to leave that kind of loose skins. Secondly, they then tried to say I had probably gained weight (I hadn't.). DO NOT recommend this procedure or going here. They didn't bother to help render the mistake. I got about half of my laser hair removal sessions, which went fantastic. Moved out of state and when I came back went back to finish them. After 4 more sessions I saw ZERO improvement to my hair growth. Again, they tried to explain it away and say it was because I didn't get all my sessions back to back and only did half, then waited and did the other half. Only problem with their story is that the first half of my sessions made me almost hair free. The second ones didn't touch the new and existing hair growth AT ALL. Before the hairs would get kinky and fall out. This time they grew and grew back like I never even got sessions done. I don't know if they changed their machines or what. This place is a total fraud and should be avoided at all costs. The front desk employees are rude. The sales consultant doesn't do anything when issues are brought up to her. The price is outrageous and they rope you in with a "life time membership" which sounds great, but in reality just sucks more money out of you because their stuff doesn't work properly the first time. Do yourself a favor and go to a real dermatologist and/or plastic surgeons office for all of this. I have more sessions there that I paid a couple thousand dollars for, that I won't even use. Total waste of my time as they make you wait MONTHS for an appt, and half the time cancel on you and say they'll reschedule you but don't. Rather have my money back. read more

I love this place!! Always so quick and easy! And not having to shave is the best! Highly recommend!

I been going to visiting ideal image for many years. They are professional, have great services and amazing. I would definitely recommend

Awesome treatment! Nice quick and fast! No pain! Staff very helpful. Highly recommend! Wish I had done this years ago!!!!!!

I enjoyed my tech. She was very sweet. However during my consult the rep suggested I do the financing option. She made me think it was the only option. I felt a little coerced to do it. I received filler twice. My lips took awhile to heal they were very lumpy and bumpy. It took about 6mos for them to smooth out and look normal. read more

Ideal Image Jacksonville - One month post op - Laser Hair Removal Near Me - Jacksonville, Florida

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