The food here was wonderful and I was extremely excited to see that they had vegan options. However, I have never been to a place with such poor management. First off ***if you order anything off the "vegetarian" menu, you must specify that you want vegetarian/vegan broth or else they will use beef...***
I ordered the vegetarian pho with vegan broth and it was great. As I was eating it, I notice little blackish chia seed looking things on the broccoli. I scraped them off and placed them on the side of the bowl, thinking it was just a seedling and continued to eat. As I was a little over half way done with my meal when I began to question whether or not it was a seedling. So I placed it on my napkin and dissected what I then found to be a bug; not just one bug, but both things I scraped off the broccoli were bugs. I understand that this kind of stuff happens and I normally would not write a poor review for a simple mistake, but the reaction I received from the owner was completely uncalled for. The check came for the table and so we asked to split it accordingly. When I received my part, I brought up my issue to the waitress and then she looked at me confused and offered to remake it.. I had already ate a good portion, I really didn't want anymore food and so I asked if I could at least get a discount. My friend had suggested a IOU would suffice. The waitress told us that she would have to talk to the owner.
She came back and told me that I could get 10% off. I felt as though that was a horrible offer and so informed her that I wanted 50% off; I felt this was a good compromise since most food establishments often times wouldn't even charge someone if there were bugs found in the food. With a terrible attitude she said, "the owner asked why you didn't bring this up earlier, if there were bugs in it why did you eat it anyways." I was taken back by the unprofessional and immature reaction from the owner, which led me to divulge my experience as a preface to my review. First off, how did they come up with an approximate timeline of my experience there and at which moment I realized there were bugs, and then I saw that there was a camera towards me. So secondly, if they had paid a fraction of the attention the spent on me onto their produce, then we wouldn't have had this problem in the first place.
The chef came out and tried to clear things up and I regurgitated what I had already told the waitress and he was more than willing to comply. They brought back my check with 15% off and I restated that I wanted 50% off 5-0 and the waitress tried to correct me and said 1-5. I got angry and said out loud, "there were bugs in my food." Unfortunately, I could tell everyone in the restaurant had heard me and it changed the atmosphere; everyone who was indulged in conversations were now quiet. The chef came out again and helped resolve the issues. I handed my card over, they explained to me that they cannot take my card because they are illiterate in the software they use to charge customers and do not know how to charge the card without charging the full price.... I had to borrow money from my friend, which was the cherry on top of this awkward experience. read more