stopped in Cove Bike shop. I was in need of someone to help me put air in my tires as I was…read morestarting on a 2 hr ride. I couldn't do this my self because I am nurturing a frozen shoulder/injury. The gentleman was kind, gracious and helped me greatly. I would totally comeback to Cove bike shop for any of my cycling needs. thank-you so so much. I forgot the kind man's name. Saturday March 29/2026 Diane.

I have stopped in there on three different occasions in the past three years, when I have been, out…read morefor a bike ride and having a problem with my bicycle on route. I have had the same guy on each occasion NOT help me. I don't know if he is the owner or an employee, but whatever he is, he obviously has absolutely zero interest in being helpful. I'm not sure that he knows the front from the back end of a bicycle. Perhaps he had just smoked way too much on each occasion I happened to stop by...bad luck for me. He looks like he's crawled out of a very small dark hole. Now I really do not care what somebody looks like, honestly, I don't, but if they're completely useless and have no ability or even a modicum of interest in why they are there or what are they are doing... well you may ask the same question as me. How did you get this job and how did you manage to keep this job? Leads me to think that perhaps he is the owner, otherwise I can't imagine why they haven't fired him yet.. The most recent occasion I was there I was having problems with my brakes going down a hill. it was concerning enough that I thought I better stop this ride and get this looked into ASAP. Cove bikes were not far away, so I thought they'll be able to sort this problem out. The guy spun the wheel a couple of times, squeezed the brake lever, and said "it feels fine to me, can't see what's wrong with it." Honestly, that's all he did. He didn't look at the brakes. He did nothing but spin the wheel and squeeze the brake lever, that's it! I know I just repeated myself, but I can't believe that's all he did. Anyways, I left the shop, and I carefully rode back into Vancouver and I went to BiCi on Adanac. The guy didn't spin the wheel, he didn't squeeze the lever, he went straight to the brakes and had a look. what a concept! Turns out I had worn my brake pads right down. There was nothing left, metal on metal. He diagnosed the problem in five seconds or less! Problem solved and fixed, NO more problem! I really wish I could say something positive about Cove bikes. They've been there for a long time, and I hate to say bad things. Usually, I can find something redeeming to add. I certainly won't be going back there ever again. I'll walk home if I have to first. Maybe selling bikes is what they can do, but obviously repairing bicycles is not on the menu.

A shop that knows bikes and knows how to deal with customers. I dropped in for some bike parts and…read moreadvice and got both without any problem. My visit wasn't going to make them rich but that didn't lessen the attention I got and I've passed on a strong endorsement to other bike people.

When I think of a great bike shop experience, I think of attentive sales and maintenance service,…read moreknowledgeable staff, and a great selection. North Shore Road Bike had a bike unboxed and built for a test ride after calling in the day before for me. They also took into account my wide foot size and tried several pairs of shoes (both road and mtb) to try to come up with a solution. They also took the time to explain the differences between the various Focus bikes. My friend also threw them a curve ball with his cleat/pedal install since he had a rounded allen bolt and questionable screw threads. In terms of selection, their variety of bikes, shoes and helmets blew Giant Vancouver away despite the store being smaller. As someone who's new to the sport, I couldn't think of a better resource at a great location on the North Shore.

With midsummer sun and with the population of the West Coast out riding bikes, Steed Cycles is…read morepredictably busy. Nonetheless, the friendly and skillful staff invariably have time for quick fixes, advice and a chat. Today Pat saved me from deep red frustration. After my initial failed attempts, Pat seated both my tubeless tires and inserted sealant. Helping one on the spot with free labour and kindness is not often found in busy bike shops. Kudos to Pat and the great service team at Steed Cycles!

Ben Moore, Steed's service manager, has me locked in a customer. That man is so helpful, kind, and…read morealways feels like he's excited to get customers back on the road. I appreciate that he's a straight shooter and does his best to take ALL of my concerns into consideration. I've fretted over so many things that he simplified and helped me take care of at very reasonable prices and timelines. The web team is also great. I pester them a lot about inventory and they're lovely, quick, and communicative.

Nice guy Jeff helped me and the wife out. Weed had less than great experiences at couple other…read morestores and he took the time to go above and beyond. Great value, great service.

Staff was real helpful. The tracks they recommended were top notch and I had a wicked time, bike…read morewas sweet as!

Great service and knowledgeable staff. The service team there worked on my 30 year-old Yeti and it…read morecame back better than ever, and was done for a very reasonable price. Thanks!

Lynn Valley Bikes has great deals and excellent service. My online orders have been filled and…read moreshipped quickly. Alex has worked with me to make my experience one of the best!

From my experience, I really appreciate the time they take to understand the need of the customer,…read morein terms of buying new ebike or a repair. Tony and Lukas who are part of the team were amazing to help me with my questions. Highly recommended!

I had high hopes when purchasing my Desiknio X20 Dopamine e-bike from Reckless Shipyards, but…read moreunfortunately, my experience has been nothing short of frustrating and disappointing. Misleading Range Claims The bike was advertised with a 50-100km range, but from the very first ride, it only ever displayed a maximum range of 48km on a full charge. Even after a warranty battery replacement, it never exceeded 70km, still falling well below advertised claims. I fully understand that terrain, assist mode, and weather can affect range, but when a bike is never capable of reaching its advertised maximum under any conditions, that's a problem. Poor Customer Service & Deflection When I reached out to the shop, I was initially met with condescending explanations about how e-bike range works--insinuating that I simply didn't understand power assist mechanics. I had to push repeatedly before they finally agreed to test the bike. Even after a battery replacement, the issue persisted, and I was given even more excuses about speed regulations and riding habits instead of a real solution. No Accountability & Stalling Refunds When I asked about a return, I was told it might be possible if the bike was in like-new condition--only to have the shop later stall the process by requesting an odometer reading that was never recorded at the time of purchase. This felt like a deliberate attempt to push the bike beyond return eligibility rather than a genuine effort to help. Final Dismissal - "Sell It Yourself" After months of back and forth, I was finally told that nothing more could be done, and that I should just sell the bike myself on Facebook Marketplace.

Great location right by Stanley Park. The staff was super friendly and the process to rent the…read morebikes was quick and easy!

Very close to Stanley Park the ebikes worked really well gave us good instructions nice helmets and…read moregot us in and out pretty quickly. Stanley Park was fairly flat and slow so I think normal bikes would've worked just fine but E bikes are always fun especially if you have never been on one I would highly recommend this spot.

Super helpful, friendly staff, and a good selection of bikes with a medium-small selection of some…read morebike parts! Awesome shop!

I recently purchased an electric mountain bike from your store. I am pleased to report I got…read moreexcellent service while buying the bike. All my questions were answered thoroughly and carefully. I received alot of help in choosing the right bike for me. I never felt rushed. When I left the store my bike was all set up, sized and ready to go. Thank you for your excellent customer service. Vicki

Just another yuppie store on Commercial giving nothing back to the community and treating the…read morelocals like dirt. Customer service was worse than their prices, and their prices are exorbitant. The same bikes cost %15 less on Broadway.

I'm sure if you can get in that the service here is great from the other reviews…read more Here's the but. But when I called to see if they had any space for a tune up they said they don't take appointments but to try bringing it end of the day to see if they had any space. So here I am. My day off. Walked my bike here (since the tire isn't working properly and rubbing against the Mount) at the end of the day to see if I can get it in. 'No sorry we don't have space.' 'And we don't take appointments' So no appointment. Well do you think you'll have any space later? Like can you give me a better time to come by since I can't make an appointment? When you might be less busy? 'Nope. Oh we can put air in your tires for you though' My tire that isn't working...yeah cool...uhm no thanks. 'You could try this other bike shop at this other address you'll have to walk to' I guess thanks for wasting my time. I'll just trudge back up the hill I guess.