I had to schedule an eye exam to renew my Maryland driver's license. I scheduled my eye exam via…read moretheir online portal. I was phoned two days prior to my scheduled eye exam to confirm the appointment, and verification of my health insurance. Unfortunately, I do not have Vision insurance through my employer. I opted to have the Routine Fundus Photography for an additional thirty dollars. The Optometrist: Dr. Melissa Gidlund provides excellent customer service. She answered all of my questions. My Maryland Vision Certification was filled out without an issue. I look forward to seeing Dr. Gidlund again in the near future.

First time at this practice but I was very impressed. Staff were all very friendly and helpful,…read moredoctor was kind and knowledgeable, and the office took covid safety seriously.

I made an appointment and filled out the paper for my insurance before arriving including uploading…read moremy insurance card. Two front desk employees acknowledged that they received my vision insurance card. Rather than tell me before I arrived or even after I arrived, I was told after waiting to be seen by the Dr that they didn't take my insurance. I could have been notified before I took an hour off work and driving time that my insurance wasn't accepted. I asked why my paperwork wasn't reviewed when received and was told that they do review it. I don't have any time off to waste like this and finally got upset enough to write this review. They should have reviewed my paperwork before I arrived so I could cancel the appointment. It did seem, based on statements made, that I could pay 100% out of pocket. Why in the world would I do this if I have good vision insurance? Just be honest and let me know as soon as possible that they don't take my insurance.

Loved working with Dr Dorsam and her staff. I had been searching for a replacement for my old eye…read moredoctor unsuccessfully for over a decade -- until I met Dr Dorsam. She is great with explaining things (if you are the kind of patient who wants to know the details !). And she took the time to understand the needs of my "middle-aged" eyes with a complicated prescription. I started with a pair of computer glasses, and intend to go back for a pair of driving glasses. From Susanna, who fitted my new glasses, to the young lady behind the reception desk, all were professional, welcoming, and helpful.

I've heard of Warby Parker before, but from what I knew, they were mainly an online thing. You…read morecouldn't believe how excited I was to see that there was a physical location in Columbia Mall! I had gotten my eyes checked elsewhere, but I had yet to find glasses and I didn't like the styles they offered at the optometrist. When I got inside, I noticed that there was hand sanitizer right up front and all the employees had gloves on as well. They did let me know right away that I was able to try on glasses and that the ones that I didn't like went into a sanitizing tray on each table so they can be properly sanitized before being placed back on the wall. I definitely liked the measures they took with ensuring everyone's safety amidst the pandemic! I ended up finding a pair of translucent glasses that I liked. They were priced for $95, so I was anticipating adding tax on and whatnot when I purchased them. But no! They were actually $95, including adding my prescription onto them! I opted to add the blue light protector (since I work in an office & spend 8 hours a day staring at a computer screen) and it was $50 more. I received my glasses in about 5 days later, and I went back for an adjustment (since the frames I got were a bit tight on my temples) and I ended up buying another pair, haha! Thank you, Warby Parker! I definitely enjoy my new glasses!

This is a great place to get your glasses. Their prices are less than 50% of other companies in…read morethe area. Their selection is really quite good for normal glasses; nothing to unique. The help I had was helpful and tried very hard, but struggled with the computer equipment a bit. Maybe she was a fairly new employee. I have not yet received my glasses; I will update when I do for quality of lenses and delivery timeline against commitment.

Amy was very helpful! She did her best to find glasses that would work with my prescription. Thank…read moreyou!

I went to lenscrafters the first sales lady was pretty receptive pretty patient the doctor I feel…read morerushed me through the exam I had to bring the glasses back because the bifocals were not good they replaced them and they're still the same the second salesperson was pretty supramic in her presentation I don't know what her problem was she was like I said real supremac but I wouldn't recommend this place to a half blind dog through the glasses in the trash I'm going to go to warby Parker and go ahead and spend my own money cuz he's insurance companies they pay anybody they don't care what you get long as they can say you got it this was from the store in Owings Mills

Joy Cruz the Assistant General Manager was so pleasant, professional, helpful and efficient! Very…read morepositive experience!

I bought glasses for my son in December 2025. While on vacation, two screws fell out of the…read moreglasses that held the sides together. The was obviously no abuse of the glasses. I took them back to MyEyeDr 3/27/26 and the lady at the desk took the glasses to the back room. Came back and said she didn't have the right screws. Then she said since we didn't buy the insurance plan that there was nothing she could do for us. Then she asked if we wanted to purchase another pair for 40% off. Of course NOT. What terrible customer service. There glasses are more expensive than most places. The least they could do is stand by their product. I told her that I didn't not want to purchase anymore glasses and that they lost my business permanently. She didn't care at all! Not worth spending the extra money here, they don't stand by their products.

Great to schedule with. Staff is super attentive. Beautiful office with plenty of seating and…read moregood parking. Saw Dr. Riggers. She is wonderful. Very generous with her time and answers. I love that they have Saturday hours and are so close to home. Highly recommend.

We just moved to the area. My wife broke one notepad on her new glasses from the previous…read moreoptician. They found the exact match, showed me how to replace it, all at no charge. We will be back for future care.

1 hour before my appointment I received a text stating that the appointment was moved up to 10…read moreminutes earlier than the original appointment. When I called to let them know we were running a little late. They said that it was "too late" and the doctor needed to take their break. They also informed me that my entire appointment was taken "off of the books" days ago because I didn't "confirm" with earlier texts. If I was taken off the"off the books" why would I get that text message an hour before my original appointment telling me it was moved up 10 minutes?! The one star is kind considering there was no service at all to rate and the phone conversations were unprofessional, defensive and frankly rude. The good news is...the doctor did get their break and THAT is apparently what matters most.

Dr. Ma is amazing. She is thoughtful and will give you a good evaluation. She also speaks to…read morepatients with respect and integrity. The general manager however (along with other staff members) didn't offer honest or healthy engagement. The girl who was to assist me in getting glasses did not know what she was doing. She couldn't offer a real price on a 90.00 pair of glasses with what I would need. She said they would be like 800.00. She wouldn't tell me her name and talked defensively and in circles. It was wild and weird. I called to get information on my rx. The general manager (name starts with a "C") refused to provide it because I wasn't purchasing glasses from them. In fairness, there is at least one guy who does well with people. I found the rest of the "team" unprofessional, unpleasant, and completely disengaged from the process. I don't understand why any of them are in any aspect of healthcare given that they don't actually care.

Staff always go above & beyond to get you in and seen without feeling rushed. That's hard to come…read moreby so when you get that type of care, stick with it.

Horrible with a capital H. Disorganized. Staff shortage. Phone service ineffective...find another…read morefacility...any other facility would be better

I have been having quite the time when trying to get my eyes examined. I have popped into so many…read moreeye places to try and get myself a scheduled visit. Most times I set up an appointment, show up, and then told that my insurance is not taken. I decided to do it differently this time. I stopped into the store and asked if my insurance was taken and if so would I be able to set up an appointment. The lady that was working did her due diligence when checking if they took my insurance. I sat there for several minutes as she tapped away on her tablet, searching every way possible. In the end, after all her help, she wasn't able to take my insurance. (They actually probably could, but each place runs my insurance incorrectly and expect me to pay out of pocket and do the work to be repaid, that's not how insurance works, but I digress).

Miss Suzannea was so kind so informative and ,very helpful ill be getting my eye care from them now…read moreI went to the one in Columbia mall she is the main reason ill be back best employe ever,thank you so much

3.14.25 I recently…read morehad my annual eye exam at my optometrist's office; however, the eyewear is always so expensive. My friend told me that she purchases her eyewear from Costco and it is very affordable. I decided to come take a look and to my surprise it is very cost-effective compared to the optometrist's office. I came on a Friday evening and surprisingly it was sparse. Baby Jane was very warm and personable. She was very patient and answered all my questions, which I had quite a handful. My optometrist prescribed me with occupational progressive lens. Baby Jane explained the type of lenses that Costco provides and gave me a breakdown of the pricing. I also needed a second pair of glasses for nighttime driving. She informed me that there was a promotion that if I purchased two pairs, I could get $50 off. She helped me find pairs that were suitable for my slender face. I learned that each pair of eyewear has the size on it. That was something new and will be helpful to know when I make purchases in the future. Despite the bad reviews that I read online, I was very pleased with the prompt and friendly service that I received today. I will definitely be making purchases here in the future assuming that I am happy with my new progressive glasses.