We had a major sudden leak with disastrous consequences and extensive flooding to the entire first…read morefloor of our beautiful home in Carlsbad. As luck would have it a friend went through a similar situation and recommended Command Restoration and they showed up right away to begin water damage mitigation and then they took me through an extensive restoration and remodel. Shout out to. Cameron and his whole team especially Tom, Jose, Alex, Chester they all did a fantastic job!

We were looking for a rebuild after some demo/abatement to our bathrooms, and bedroom. Time was a…read morefactor and they were quick to respond, inspect, amd reply with a bid. They were able to adjust the bid to our specific needs to help with the total cost of the project. The team came in and did a good job with the reconstruction. They quoted a 2-week timeline but finished well under the time frame.

I recently completed a major renovation of my kitchen, master bathroom, and powder room following a…read morewater damage claim, and I couldn't be happier that I chose Coast to Coast. I'm the type of person who is very specific about what I want and I did my homework. I got four different bids for this project, and C2C was the clear winner. Their quote was completely itemized--which I appreciated--and ended up being well under every other retail bid I received. Two people really made the difference: Mary and Bolo. Mary is a literal pro when it comes to the insurance side of things. She worked tirelessly on the supplements to ensure we maximized our RCV payout from our insurance. She caught things the adjuster missed and helped us get the settlement we actually needed to do the job right. Bolo, the project manager, was extremely responsive and reasonable throughout the entire build. Whenever a technical issue came up--even complex stuff like electrical circuit stability or specific plumbing heights--he was there to talk it through and get it handled. One thing I will say for people considering them: you need to be the kind of homeowner who has the capacity to stay on top of the work. If you know exactly what you want and you're willing to stay involved in the day-to-day details, C2C is an incredible solution. It's a partnership, and because I stayed engaged, we were able to hit a level of quality that usually costs twice as much. The house looks amazing (see the photos of the Blue Thunder Quartzite and the Jade tile!). They were fair, they were fast, and most importantly, they were responsive. Highly recommend if you want high-end results without the "luxury markup" of other firms.

This is the second water leak mitigation & restoration we've done with C2C and while the PM on the…read morerestoration portion was outstanding this time, overall, there were more issues with the mitigation than last. Specifically, they subbed out the demo portion to another company which incurred more costs and thus lead to rejection of payment by insurance company. Or rather, it was ruled as costs extending beyond ordinary expenses. Had it been included with the mitigation equipment, the insurance would've likely accepted it, as it did last time. The actual work performed by everyone was great in the end, just as it had been last time. Everything was remediated properly and more importantly, timely. Brandon the PM on mitigation along with David the PM on the restoration side were great, with David being the most responsive and communicative PM I've ever worked with. Meaning, updates everyday, as promised. That was the best part of the whole project for me as an anxious homeowner. I will say that my own insurance agent didn't help matters either in this case. He was super hard to work with and eventually C2C had trouble reaching him. This also soured the whole experience as everyone worked to track him down by phone and to prove that all expenses were legitimate. I'm on the fence as to whether to use C2C again for mitigation. Would not hesitate to use them for restoration though.

When You Need Honesty More Than a Sales Pitch: Joey at Flood Solutions…read more Sometimes you don't get to write a review about the service you received - you write one about the service you wish you'd received. This is that review. The Setup: Supply line broke in our rental. Sunday emergency. Joey at Flood Solutions answered his phone (on a Sunday!) and was ready to be at our door Monday morning. He came highly recommended from both our plumber and a personal friend, which in my book carries more weight than any Yelp rating ever could. Joey struck me as exactly what you want in a crisis: honest, straightforward, local, and knowledgeable. No corporate scripts, no runaround - just a straight shooter who knows his business. The Plot Twist: Unfortunately, I'm a renter, not the owner. The owner decided to shop around for days (while we lived with water damage) and ultimately went with a large, impersonal company that I can only assume had an "unofficial relationship" with the insurance company. What Happened Next Was Peak Corporate Dysfunction: Revolving door of different workers showing up on short notice Mold discovered (which I photographed and videotaped because I'm not new to this rodeo) Company initially denied mold existed- "its clean". Until I confronted with my evidence, worker claimed "he was told otherwise by his guys- but he'll call to doubel check"... the same guys I'd spoken to 20 minutes earlier before documenting everything Classic insurance company playbook: deny, deflect, cover But Here's Why Joey Gets Five Stars Anyway: Even though he didn't get the job, Joey remained professional and helpful. When I had questions about industry standards and proper protocols (because the big company's approach felt increasingly sketchy), Joey took the time to explain things clearly and honestly. No agenda, no sales pitch - just a professional helping someone navigate a bad situation. Meaning- i felt comfortable enough to call him and he never seemed to rush me off the phone despite him not getting the job! The Bottom Line: Support local businesses. Support honest businesses. Support people like Joey who answer their phones on Sunday and still show integrity even when they don't get your money. For anyone in North County dealing with water damage or flood issues: learn from my landlord's mistake. Call Joey at Flood Solutions first. Skip the corporate runaround and the shadow games with insurance companies. As for me? When I own my own place (and inevitably need these services because Murphy's Law), Joey's number is already saved. That's the real test - would I use them with my own money and my own home? Absolutely.

Mold and leak issues in your home are never fun. On top of the extra stress, the financial burden…read morecan be very heavy. Joey was very kind and reasonable when it came to pricing. We had received several quotes before choosing him. Joey and team completed all the agreed work scope, on top of even more requests that I made throughout the process. Joey took the time every day during the work process, to send me a detailed update of the findings. Thank you Joey and team!

We had an emergency flooding situation caused by our laundry machine, and West Coast Restoration…read moreand Cleaning came through for us in a big way. From the very beginning, Nathan (the owner) was outstanding. He took the time to thoroughly explain the entire process from start to finish. This really helped reduce the stress of the situation. He also walked us through how to navigate the insurance side of things and pointed out potential pitfalls to watch for, which was incredibly valuable. Nathan also explained that they use Xactimate software to build their estimates. This made a big difference when dealing with insurance because it is the same industry standard pricing system most insurance companies rely on. It helps ensure the scope and pricing are accurate, transparent, and more likely to be approved without unnecessary back and forth. Nathan quickly mobilized his team and sent out Askia and Chris. They were both professional, respectful, and clearly experienced. They worked efficiently to dry everything out and restore our home back to pre loss condition. Throughout the process, they kept us informed, showed up on time, and treated our home with care. What really stood out was the communication and transparency. There were no surprises or confusion. Everything was handled smoothly during a very stressful time. You can tell this company genuinely cares about helping homeowners, not just completing a job. If you are dealing with water damage or any kind of restoration emergency, I highly recommend West Coast Restoration and Cleaning. Fast response, knowledgeable team, and top notch service when you need it most.

First, West Coast Restoration came out to do our mold remediation. The before and after are…read moreamazing! See the pictures we added. We then started to do dry wall and insulation. As we started to mud and tape, we realized that we we doing a horrible job, not to mention the arguments about how to do it correctly. We decided to call West Coast again. They did another incredible job! We will be calling them back again after we paint, so that the cabinets and flooring can be done as well. The people who come out are very professional. They really listened to our requests, answered all of our questions and did an amazing job. I would highly recommend.

I wanted to shout out Mighty Dry and all the workers who were so helpful as my husband and I are…read morenew home owners and just went through our first large water leak that required mitigation and reconstruction. Raudel, Escobar, Gio, and Eliel were very kind, careful, and thorough while working on our house. I appreciated their level of communication and how respectful they were throughout the process. Matt has made our first experience through all this so clear and seamless. I would not have known where to start without all his guidance and support. He even sat with me to help us file the claim. I cannot say enough kind things about the service we received from Mighty Dry. Thank you!

I was not pleased at all. Eddie promised it would be simple they would work with my insurance…read morecompany. They removed the dehumidifiers and stated it was clean. After my contractor pulled up portions of the floor he found mold. My insurance company said they were charging for things that were inappropriate for a clean line water break they were charging for sewer water After it was all said and done I had to pay mighty dry over thousand dollars that my insurance company wouldn't pay as it was excessive. Don't use mighty dry unless you want to be taken to the cleaners!

We had mold in our second story bedroom in the closet, ceiling, and floor due to an air conditioner…read morecondensation leak. After doing some research, I chose to contact Mold Safe Solutions. Chase came by the same day to assess the damage and had an estimate ready the very next day. I found the estimate and statement of work to be very professional and reasonable, and accepted it right away. Ted came and performed the work in multiple stages within the same week - demolition and clean-out, drywall replacement, and painting. He was thorough and searched for and treated mold in the carpet, along the walls, and even in the ceiling. Ted was very respectful to us and responsible, and was very knowledgeable. I felt peace of mind that our home would be in good shape thanks to Ted's quality of work. Micah also came with Ted one of the days and was also respectful, skillful and efficient. Gianna from the office was also very responsive and helpful. My wife told me she was impressed with how thorough Ted was. For example, he created a plastic wall to seal off the work area and prevented the rest of the bedroom from getting contaminated and dirty. We will definitely use Mold Safe Solutions for any future incidents that may come up and recommend them highly.

Very professional, thorough and kind people at Mold Safe Solutions. While servicing my cabinets,…read morethey noticed and repaired a few hinges that were wobbly! Now that's service!!! Thank you so much.

Remember what good customer service felt like? Sit down, because I'm about to remind you…read more Between November and March I had three different remediation companies in my home. Two were forgettable. Express Dry was not. Let's start with the basics: they showed up 15 minutes EARLY. I didn't know that was still a thing. From the first call to the final walkthrough, communication was consistent and clear, no chasing anyone down, no vague timelines, no "someone will be there between 8am and never." Before anything else, their first responder, Christian, did a quick health survey -- asthma, allergies, immune compromised household members? They came prepared. That meant a lot to our family and honestly set the tone for everything that followed. The crew arrived that afternoon, introduced themselves, walked through their scope for the day, and then proceeded to professionally protect every floor, wall, and personal item in sight before getting to work. They worked in 100-degree heat, in a garage tent with industrial drying fans blasting, and stayed until 7pm on a Friday night. On a FRIDAY. These people have my respect forever. Each evening you get a full inventory and walkthrough of the day's work plus what's coming next. PMs arrived every afternoon to check progress. I'm convinced they swept up every last speck of dust before they left, the house was cleaner than before they arrived. Shout out to Christian, Omar, and the rest of the crew whose names I absolutely should have written down -- I'm sorry, you all deserved better from me. Meticulous. Professional. Health-conscious. Hard-working. And genuinely good humans. No affiliation. Nothing in it for me. Excellent companies and employees deserve to be recognized, especially in today's service landscape. If you're dealing with water damage, a flood, a slow leak, whatever it is call Express Dry. You'll be very happy you did. ---- 3/23/26 Update 1 - Johnny just left, he was checking on the project, friendly professional, and guess what he also showed up 15 minutes EARLY. I'm telling you you're not going to find a better company. ---- 3/25/26 Update 2 - Salvador just left, he was making sure we hit 15% dryness across the project before packing up the dryers and HEPA filters. He also arrived EARLY, excellent communication, called to make sure timing was okay. He was friendly, respectful and informative and asked if there were any questions and advised next steps. I opted to leave their tents up so the next reconstruction phase of the project didn't get dust everywhere. Would definitely recommend this team!

I had water damage under my kitchen sink that leaked into my garage. Express dry was the last…read morecompany that I interviewed after an all day interview process of several companies. The only reason I even went with them was because of the impressive plumber I met with that recommended them. They came that night and helped initiate the process of drying the next day. Noah Lopez was the rep and was my contact initially. I saw 3 restoration companies that day and 3 plumbers so I had a decent idea how of much water damage, estimated time of deconstruction and reconstruction. A lot of companies get a bad reputation because they try and tear up as much as possible and I thought Express Dry was different but I was proven wrong. After a few days of drying, they all of a sudden discovered that my tiles were 30-99% saturated and they had to rip them up which would add another 2 weeks of work. I was confused on how this was NOT spotted initially by them or any other company I saw that initial day of interviewing. Everyone commented on how I should be lucky that the tiles didn't get wet. So obviously I called BS on them. They tried several scare tactics by having me sign some hand written statement that I would be liable and having multiple try and convince me to remove the tiles. Thank God I got a second opinion and had an outside company return to check for water damage and they too once again confirmed that tiles weren't wet and even if they were, there are other options that don't involve tearing up the tile. I thought I was getting a company that looked out for me but they were obviously looking to rip off the insurance company and make money for them. Noah tried to convince me not to contact my insurance company myself and he would do it all for me but I'll glad I called my insurance while he was present. I think that made him upset because after that, he went from being pleasant to being irritated, especially after the process began and I attempted to contact him. There were other things they did that also rubbed me the wrong way but I don't want to get anyone fired. Just another example of how can't even trust people to have some decency, even in 2026

Responded so quickly, brandon was sent out to address where I thought I was having mold problems…read more He validated all my worries but also gave me answers to why things were that way. He wasn't just trying to make money off me and I truly appreciated that. I ended up still opting to get the air tested just for peace of mind. I'm feeling way more at ease after he came and inspected the area! Thanks again brandon!

I contacted SunCoast to discuss an asbestos issue I am dealing with and Kyle was extremely helpful…read moreand very knowledgeable. He took the time to educate me on asbestos and provide guidance on next steps. Very friendly and easy to talk to. Highly recommend SunCoast. Thanks, Kyle!

Pacific Flood was professional, responsive, and got the job done for us in a pinch. We discovered…read moremold when redoing the floors in a newer home and Steve was there for us every step of the way. They were fairly priced and easy to work with. Highly recommend them if you need mold remediation.

The team at PFR has exactly what you're looking for, trustworthy, talented and professional…read moreservices. That includes in every role, their movers that managed our packout and packback, Jose and Ian, to the project manager Terry, to the operations manager Riley and all the general contractors they are connected with will bring to your restoration project to an even better place prior to the damage.

The guys at Element helped me out with an insurance claim for a water intrusion from my roof into…read moremy dining room. The service and especially communication throughout was top notch. Aaron was awesome, and super helpful to move the insurance company along and make this as seamless as possible. Would absolutely recommend and will use again in the future!

My family and I are Jesus Christ followers and our Lord has provided for us our entire lives…read moreallowing us to overcome some of the largest storms we've ever battled. I wouldn't characterize the sudden burst of water that flowed from our kids' toilet as a storm, but it was an unexpected happenstance that upended our lives for almost three months. Ironically, my wife and I had been contemplating restoring our outdated bathrooms, but I had explained to my wife that we needed to wait until the home interest rates plummeted, so that we could refinance our home in order to remodel our bathrooms. God Is Good All The Time and we know He heard us, but I wouldn't have fathomed that us getting new bathrooms would have occurred this way. We are so thankful to God that He allowed Aaron McFadden, Freddy and his team, and Element Construction and Restoration to be the main contractor that were responsible for the beautiful bathrooms, new flooring, and restoration of the damage that occurred from the water damage. Our home was built in the 1970s, so it's antiquated and prone to have issues such as water leaks and other problems associated with owning an older room. Unfortunately, this is our third time having some type of water issue. We've had a slab leak, a leak from our water heater, and this most recent iteration, a sudden burst of water from our kids' toilet. When this most recent episode transpired, I was a veteran of handling the basics of having to deal with a water leak such as reaching out to my insurance, contacting a plumber, and ensuring mitigation assisted with our situation. What I wasn't experienced about was construction and restoration of three bathrooms, part of our downstairs ceiling, affected walls, and our downstairs flooring. Praise God our go to plumbing company, All American Plumbing, recommended a small business and North County construction contractor named Element Construction and Restoration. The owner of the company and Aaron are family, so it's a family-run business based out of Oceanside. They have work all over San Diego, so they provide service around San Diego County. Full disclosure, I'd rate Element Construction and Restoration 4.5 stars because we did have some delays as a result of wrong materials ordered, but I would give Aaron, Freddy (one of the subcontractors Aaron uses), and Freddy's team 5 stars based on the impressive workmanship, diligence, and how everything that was restored turned out. Writing about their work doesn't do it justice, so please look at the pictures of the project. It truly was a blessing to work with Aaron. He's a friendly dude, has a positive disposition, was overly communicative in a good way, and he was completely transparent about everything including being apologetic for some issues that came up during the project. From the start of the work where Aaron came out to measure things to our final inspection where he scrutinized the work that was done, he was professional and knowledgeable about what we were going to embark on. What I also appreciated about Aaron was keeping my adjuster in the loop and updated about anything that came up from our project. One of the things I want to upgrade in our home is our kitchen, but I'm not looking for God to put us through another storm. If you're in the market for construction, restoration, or renovation of your home, I highly recommend Aaron and Element Construction and Restoration.