I hesitated to post this - I have truly gone back and forth about it for a few hours last night and again today but in the end I feel like I have to make this review. We have been frequent customers ever since the opening of this place. We told countless friends and family members about it. We literally raved about it forever. We truly LOVED it, but I just cannot say that anymore. The last four times we've ordered, everything has been terrible. We've finally given up on ever trying again. As someone who has worked in several restaurants and knows the business well, it pains me to give negative reviews but yikes! Twice in recent months, my family has gone in to eat there & the other two times, we've ordered to go. The two times we went in, customer service was absolutely awful. For starters, no one looked happy to be there or interested in taking care of customers at all. We were ignored from the moment we walked in and when we were finally taken care of, it came off like we were annoying the staff just by daring to come in and eat. Mind you, this was in the middle of a Saturday afternoon, it's not like we were showing up just before close and expecting to be taken care of. We were only acknowledged after I sheepishly asked if we could order at the counter and sit outside. Nothing about our order was complicated - one pizza for my husband and I to share, a single slice for our daughter, one salad for me & three drinks. Our beer choice required a new keg to our understanding so as not to be a bother, we offered to choose something else. We were assured it was not a big deal and they'd bring them out. After waiting a while, I walked in to check on things and it was clear they'd forgotten about the beers. No big deal. They said it'd be a few more minutes and I went back outside. Waiting, waiting, waiting...pizza came, still no beer. Again not a huge deal but come on. Then I watched my salad go from table to table before finally being brought to me. That's fine, we brushed it off as a weird experience overall but even then the food had been less than stellar. Tried again a few weeks later, had nearly an identical experience - again on a Saturday mid afternoon. Several customers that arrived after us got all of their stuff first (and no, they didn't call ahead) and it became clear we were entirely forgotten that time. The next time we had a craving, we decided to give to go a try instead. Everything was bland & seemed hastily thrown together. Rice balls were badly burned. The salads seemed half the size as normal. The dressing was wrong on one. Again, I was willing to brush it off. We're in the middle of a pandemic and I consider myself pretty privileged to even be eating out/ordering to go meals and I just couldn't bring myself to complain. Finally comes the second time we've tried to go (and the fourth time we've tried to support the business recently) and that would be last night. We ordered one pizza, two salads, and one order of rice balls. The rice balls were burnt to a crisp. The insides all dried out and bland. The Caesar salad was nothing but a box with lettuce and maybe 4 croutons. No cheese at all. What was supposed to be the Italian house salad was nothing but a box with lettuce and squishy rotting tomatoes. The pizza was the only thing that was okay and even then, it was badly burned in some parts. We dumped the salads in the trash, tried to eat two of the rice balls before dumping those as well, and we each ate one slice of the pizza before giving up. Sadly, thats it for us. It's not worth the cost, it's not worth the trip, and it's certainly not worth the aggravation of trying to order ever again. I don't know what has happened to this once incredible pizza place (and once top five favorite restaurant of ours) but it seems like whoever is there now (or at least whenever we happen to order) clearly doesn't care about anything at all. read more