Good shop. Good people…read more Good experience. Purchased 12v alarm battery. Second purchase from this outfit. Brand name battery and price was inline with others. Go with confidence.

Excellent service! Always enjoy stopping in they give service with a smile…read more Good variety of products.

Alia to the rescue, I needed both my truck batteries changed out on my diesel truck and the…read moreservice was outstanding. Thanks again for all the help.

Stellar customer service. I purchased a Clock and I could not find a battery replacement to make it…read morework. I've driven by this place million times and today decided to go in and see if they could help. The gentleman who was working the store today was absolutely amazing. Not only did he find the right size battery, he also helped fix the clock where the previous owner had ripped out the battery's operational insides. I would absolutely come back here for any additional battery needs in the future.

Manager Mike is a star!!! Helped us to determine which wiper…read moreblades needed and even put them on. Thanks very much. Prompt friendly service, affordable prices

Amazing experience with Clemente! He changed my battery in no time and had the most amazing…read morecustomer service

I stopped by at O'Reilly on Cave Creek late at night on a Sunday (so glad they close at 9pm on…read moreSundays, and 10pm the rest of the week) after a long day at work. I was hoping to buy some parts to install myself (yaay YouTube) and save some $$. Jeremy assisted me at the counter and, to my surprise, he took care of the installation as well. He was very friendly and professional, and we had a nice chat while he worked on my vehicle. He even gave me some advice in case I needed to do that type of work on my own in the future. I have never gotten such nice surprises from Bezos, LOL. I stopped here to give my business to this place because recently they helped me with a diagnosis and I ended up having to buy the part elsewhere because I had to leave in a rush. I make an effort to support local and brick/mortar businesses, and this location will be in my list. I already have a few other items that I need taken care of for my vehicle and I will be back soon.

I WAS a routine customer here at o'reillys but no longer. Their batteries are trash and they…read morecouldn't locate my "warranty" on file. Instead of blowing up, I took my business to Costco. My battery was $75 cheaper, an interstate battery (great brand), and they offer a 36 month warranty. See you never O'reilly's, horrible service and even worse products.

Jordan was awesome. He arrived quickly, courteous as ever and met me at my car. He tested &…read morediagnosed my 7 yr old & dead battery, had a replacement readily available and in 5 minutes my car sprung to life. Because Im traveling, the rear area in my car where you need to access the battery, was packed. Jordan helped me clear out and put back my stuff thoughtfully. Im impressed with the response time communication, professionalism of this company and gentleman.

Phoenix Battery Service - Incompetence, Hostile Management, and Zero Accountability…read more AAA seriously needs to reconsider its relationship with Phoenix Battery Service. Their lack of technical knowledge, refusal to accept responsibility, and shockingly unprofessional management have turned a simple battery replacement into months of electrical problems. Back in March, AAA dispatched Phoenix Battery Service to replace the dead battery in my 2023 Jeep Grand Cherokee. Unfortunately, their technician apparently had no idea the vehicle had TWO batteries: a main and an auxiliary. My vehicle experienced electrical issues ever since. When I finally had it inspected at the dealership, I was informed that the battery had been replaced improperly. The technician had apparently failed to disconnect the auxiliary battery's ground connection, resulting in a blown 150-amp fuse. This fault wasn't immediately obvious but interfered with proper battery charging, ultimately contributing to damage to the new AAA battery. Today, I called AAA to have the battery replaced under warranty. Astonishingly, the technician dispatched STILL didn't seem to know my vehicle had an auxiliary battery! I had already purchased a brand-new auxiliary battery myself, yet Phoenix Battery Service refused to warranty the main battery. Despite charging it overnight with a proper AGM-compatible smart charger, the battery remained at approximately 12.5 volts. Their own tester indicated it needed charging and would require replacement soon. The dealership had also identified it as defective. I escalated the situation to Jonathan, a manager at Phoenix Battery Service, who was incredibly condescending, hostile, and argumentative. Rather than acknowledge the possibility that his technician caused the original electrical problem, he insisted I drive to another service center to have the battery fully charged and cycled before they would consider honoring the warranty. Jonathan even tried convincing me my AGM charger was inadequate, then attempted to twist my words when I casually referred to the battery as a "cell." He launched into an absurd argument about individual battery-cell voltage rather than address the actual complaint. I'm a customer, not a battery technician or a lawyer. Arguing semantics doesn't change the fact that your technician apparently mishandled my vehicle's electrical system. Reading other reviews, I'm clearly not the only customer raising concerns about questionable battery installations, battery age, and poor service. If you're in the business of replacing batteries, your technicians should understand modern vehicle electrical systems. And when something goes wrong, management should investigate and stand behind its work instead of treating customers with hostility and making them jump through hoops for warranty service. AAA, please find a more competent service provider in Phoenix. Your customers deserve better. I would strongly caution anyone with a modern vehicle, especially one with a dual-battery system, against using Phoenix Battery Service. One star. Frankly, that's generous.

BUYER BEWARE!…read more Battery Assist lacks professionalism, accountability and does not demonstrate good faith in its services nor its business practices. The company applied shoddy workmanship and holds itself to a low standard in both repairs and customer service. Installing a new battery is fairly common on the scale of car repairs and is supposed to be Battery Assist's niche. Yet, their new battery installation has caused significant damage to systems otherwise working properly prior to this new battery installation. Battery Assist denies assessments made by a qualified, reputable auto dealership Service Manager who tested, reset and witnessed damage. Lack of accountability has resulted in hundreds of dollars of repairs needed to resolve the damage incurred by Battery Assist. Battery Assist claims it has no responsibility whatsoever about the damage caused or, seemingly, their long term relationship with AAA as a preferred service vendor. Curious that the two other reviews listed here are also poor ratings, and appear to also be posted by women. The picture being painted speaks volumes. Should you require battery services for your vehicle, look elsewhere. Save yourselves from this highly-questionable AAA service vendor.

This company is fantastic excellent customer service great response time got me back on road…read morequickly highly recommend

I purchased a battery from O'Reilly with a warranty over a year ago, and then one day my car didn't…read morestart. I called roadside service and my battery was dead. They got the battery going so I could drive back to O'Reilly. When I arrived they looked up the battery and found the warranty and them promptly pulled the old one out of my car and installed the new one. They were super friendly too!! I saved a ton of money getting my battery here as the Mazda dealer wanted to charge upwards of $500 for a new battery -- forget about that!! Go to O O O'Reilly's!!!

these gents were awesome and took great care of me. David…read morewent above and beyond. If you need good service I recommend this location.

Bought a battery in Show Low. A few months later the battery was dead after the truck was sitting…read morehere in Phoenix. Hunter charged it for me. A few weeks later it was dead again. Hunter checked it and said it was defective. The warranty was honored with a new battery that Hunter installed. He also checked the charging system after installation which passed. Very pleasant, professional and helpful. Hunter is a great representative for O'reillys.

Each time I go into this location, I am reminded that there are still places that teach good…read morecustomer service and require their employees treat the customers well! This time I needed a license plate frame, cuz the car wash bends it every time. Carlos stopped what he was doing and greeted me, and came away from the desk to help me find what I needed. He was patient and did not try to upsell me a more expensive frame. He said screws do not come with the frame so he picked out the correct ones (that would have taken me a while) he looked at the plate on my car to make sure they were the correct size and he even put it on for me. Since I am not young anymore, I was very happy about this above and beyond service! Also this location is always clean and organized, so is parking lot! Thanks! This is why I always come back! Bonnie

Before my husband and I left on vacation I went to Verizon Store to ask about the best way to use…read moreour phones internationally. We were told to buy an international plan at $100/month for each of us. (minus $12 for each due to a special rate) We were told this would cover all international use while on our cruise/land vacation. So we did. My bill came the other day with both $100 charges, plus an additional $197.00 charge. When I called I was told this charge was for calls made while on the cruise ship, which was in international waters. No mention by Verizon was ever made regarding very expensive charges while on the cruise ship. If I had known I would have waited to get on land internationally. Since we are old people, and not familiar with all these rules (international land but not international water) we are now stuck with these charges. Prior to our trip I thought I was being very vigilant and covering all my bases, but this "switch and bait" really tricked me up. Been Verizon customer for 30 yrs. Suggest Verizon makes it very clear that the international plan does NOT cover charges made on a cruise ship!!

This was one of the best experiences I have had at a mobile phone store! I came to this store…read morebecause my phone was not working properly. Maurice assisted my wife and I. He was very pleasant and easy to work with. They fixed my phone and even offered to contact another store just in case I would like additional assistance after they helped, but it was not necessary. They took the time to inspect and fix my phone. It appears they have a great selection of phones and have great employees! I highly recommend this store if you need anything Verizon.

They always seem to go out of their way to help. Even with easy install stuff - thank you, Dave for…read morethe help today! I'm grateful for the quick fix!

Had to have my vehicle jump started because the battery died. I bought a new battery and had it…read moreinstalled. The staff was helpful and kind. The store is nice and clean. I was very happy with my experience.