They always seem to go out of their way to help. Even with easy install stuff - thank you, Dave for…read morethe help today! I'm grateful for the quick fix!

Had to have my vehicle jump started because the battery died. I bought a new battery and had it…read moreinstalled. The staff was helpful and kind. The store is nice and clean. I was very happy with my experience.

So this morning my hubby took my 2012 RAV4 for an oil change because my engine light went on & we…read moreknew we were due & we also asked the shop that did it to give us a quote to fix my back bumper that was damaged (my fault! ). So I was going home from an event when I noticed my engine light was still on so I stopped at the Autozone at Cave Creek & Bell Rd to get an analysis. When I got out of my car I also noticed that my back bumper was separated a little from the fender, it wasn't like that before that shop worked on it. The young man that did the analysis was Sean, he was very nice & knowledgeable. He showed me that nothing was coming up on the report. I mentioned to him that the shop my husband took my car to was new to us, and wondered if they did a complete job. He immediately offered to check out the oil & filter to make sure it was done right, so we went back outside & he did just that! I mentioned that I even noticed my bumper was separated & I was concerned of taking it thru the car wash for fear it would fall off, SO he looked at that too & low & behold he gave it a few whacks & popped it back in!! I KNOW this is long BUT Sean went above & beyond just doing the analysis!! WOW!! Thank you Sean!! This is why anytime I need something for my car, this is where I will shop!! When I meet young men like this (I'm retired age) I tell myself, his parent(s) did a great job raising him!! Great customer service skills for sure!! I took a pic of my back bumper that he popped back in!! If I could give a 10 star rating I would!!

Went looking for a special sized sunshade for my car and found the nicest employees so willing to…read morehelp me. They even opened several to see if they would fit. So patient! This location is my go-to, as the staff are always very knowledgeable and even when they don't have what I need, they have good recommendations for where to find it.

Gotta come check these guys out! They won't be here long! Tom and Yair and took such care with…read moreme. Totally appreciated.

From the owner: Advance Auto Parts at 2760 E Bell Rd in Phoenix is one of the nation's leading auto parts retailers…read morestocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Phoenix, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

Amazing experience with Clemente! He changed my battery in no time and had the most amazing…read morecustomer service

My car was slow to start and I knew that if I go to O'Reilly, that the battery could quickly get…read moretested and diagnosed. I went to the O'Reilly on Thunderbird and 40th street as I have had many great experiences there over the years. Sure enough, I was quickly attended to and they tested my battery and it was bad. In a few moments we bought a new battery and got it installed. Clemente helped me and did a great job and was very friendly. I will be coming back again when I have this issue in a few years.

I was not the last bit surprised the store had a solid 1 star rating!…read more What a joke of a business. I get the vibe is only really for mechanics because the "customer service", I mean just simple kindness professionalism as in general civilized society. Not expecting; "hello how may I help you, can I help you find something, what can I do for you", etc.... NO NONE OF THAT. It would've been far too high expectations for that "gibberish"! Waking in through blank tinted doors, no hours or days of operation, no "enter/exit" on the door. Upon entry there are 3 people sitting behind 2 counters; 1 woman to the right "helping" (loose use of the word) a man with a couple of kids, the counter to the left; there were 2 people (1 woman & 1 man) behind it, the woman didn't flinch when I walked in, didn't look up, didn't mutter a word, probably very deep in her work star the computer. The man to my left as I approached, had his feet up on the counter (4 foot high) laid back chilling, dressed as a mechanic who just rebuilt an engine. With no direction approached the man, asking if he could help me, he said "picking up?". I was confused, said "no do I need to order online only? ". He then directed me to the other lady helping the man with his kids. After she told him, she cannot help, they do not carry that part, I approached. Stating "it's my first time in, I hope you can help me", she replied "me too".... I needed 6 bolts (automotive), I was referred to this location from the online bolt manufacturer... I asked "do you have (6) 5/8 x 18 x 1.5-2 inch bolts". The young woman replied..... "nope we don't carry bolts, can't help ya"... There was a brief pause, me expecting some direction as to where or who I may find these bolts to buy........ NOTHING. So I walked out. Very strange, guess it's a store for the trades people. ‍

Steve at the front desk when you walk in acts like you don't exist. No greeting or anything. His…read morephone is his priority. Extremely rude over the phone as well. Why do you have someone so rude working at the front when you first enter establishment. I will never give this place business again. The only reason why I came was because of Walter. The other young guys there are a little rough around the edges as well. But Steve is just rude. The black gentleman in the stockroom was really cool. He needs to reverse rolls with Steve. I'm serious

When we picked up our truck the rims and tires were the wrong ones. Kyle immediately apologized and…read moredidn't even question us. He knocked some money off of it and got it switched out in record time! Fantastic attention to detail and my truck looks BAD ASS! Both John and Kyle are amazing! Excellent customer service. Won't take our business anywhere else now despite the long drive. Top Notch!!!

Just wanted to know the outstanding service from the Lyft shop. I had to buy a pair of springs…read moreafter another vendor installed a delete air shock kit. The springs in the kit were way too soft so I had the lift shop install a separate pair of springs that they recommended. I only had to wait a few minutes after the appointment and was very happy with their service. Thank you so much.

Walked in, got a hello from a guy who walked away to the back…read more 2 people working the counter, they just stood there... No acknowledgement from either for about 3 minutes. The one woman walked away, not a word, the guy, without looking at me said just a minute... Manuel (guy from the back) came back offered to help. We searched for the bolts i needed, he explained they are moving away from carrying individual , but he found what I needed. Really helpful & I hope they work.

Great personnel, greeted once I walked in. Staff was friendly. Alicia did a great job directing me…read morewhere to find a specific detail product. Alicia also directed me to the nearest counter sales person to check me out. Overall amazing experience. Highly recommend Alicia and her team, this is my new parts store.

I WAS a routine customer here at o'reillys but no longer. Their batteries are trash and they…read morecouldn't locate my "warranty" on file. Instead of blowing up, I took my business to Costco. My battery was $75 cheaper, an interstate battery (great brand), and they offer a 36 month warranty. See you never O'reilly's, horrible service and even worse products.

I stopped by at O'Reilly on Cave Creek late at night on a Sunday (so glad they close at 9pm on…read moreSundays, and 10pm the rest of the week) after a long day at work. I was hoping to buy some parts to install myself (yaay YouTube) and save some $$. Jeremy assisted me at the counter and, to my surprise, he took care of the installation as well. He was very friendly and professional, and we had a nice chat while he worked on my vehicle. He even gave me some advice in case I needed to do that type of work on my own in the future. I have never gotten such nice surprises from Bezos, LOL. I stopped here to give my business to this place because recently they helped me with a diagnosis and I ended up having to buy the part elsewhere because I had to leave in a rush. I make an effort to support local and brick/mortar businesses, and this location will be in my list. I already have a few other items that I need taken care of for my vehicle and I will be back soon.

Was traveling through town on a road trip when my jeep ran into some serious problems and i needed…read morealot of major work expedited. Bill, Mike, and John at Desert Rat Off road were great. Bill got me scheduled immediately and Mike walked me through and took the time to show me what was wrong as well as some options. Long story short, they were able to get my jeep up and going again and i was able to continue my trip. I typically dont let other people work on my jeeps but ill definitely come back when im in town. Cant say enough good things about my experience at Desert Rat Offroad (the bell road location).

Just to make sure our story is clear, in case this isn't resolved and paid for fully…read more How does the same issue keep occurring for well over a year now??? We've never resolved the underlying issue and this has been misdiagnosed by your shop numerous times and after getting me to spend thousands more on parts and labor weather that's through you or another shop there needs to be accountability somewhere when it's being diagnosed and looked at by your shop before anything happened. Your shop has its name on the strut mounts, shocks, springs wheels, tires, lower control arms & ball joints, bushings basically the entire suspension was to a T what you guys told me would resolve my issue and you validated all the work done prior while blaming other professionals, then look, same issue you blamed others for is STILL happening after you supposedly fixed it again and shit ride is still occurring, this is 1000% on desert rat at this point. I've never had a shittier ride experience on normal roads my entire life and has been the biggest nightmare. I'll keep submitting reviews and protesting this until resolution, I'm going to submit a notice to better business bureau as well as it seems I'm paying for professional services and they are screwing over their customers like me. Thought this is what people came to them for was to fix their ride and feel but instead worse off then where we started last year

Good shop. Good people…read more Good experience. Purchased 12v alarm battery. Second purchase from this outfit. Brand name battery and price was inline with others. Go with confidence.

Excellent service! Always enjoy stopping in they give service with a smile…read more Good variety of products.