They always seem to go out of their way to help. Even with easy install stuff - thank you, Dave for the help today! I'm grateful for the quick fix! read more

Had to have my vehicle jump started because the battery died. I bought a new battery and had it installed. The staff was helpful and kind. The store is nice and clean. I was very happy with my experience. read more

AutoZone Auto Parts - Front entrance to shop. - Auto Parts & Supplies Near Me - Phoenix, Arizona

Dave, one of the managers, is awesome!!! I had some issues with a recent oil change and I am still learning this vehicle. I was really stressed out with the low oil messages. I wasn't able to get the cap off to add oil. He took some special pliers off the shelf and finessed the top off. I appreciate his calm helpfulness in my stressful situation. Thank you again read more

Absolutely fantastic service at my local AutoZone, Joshua and Dustin completely helped me out with my battery for my Volvo and they couldn't have been nicer and friendlier. I would highly recommend this AutoZone location for any of your battery or car needs, they stand behind our warranty and offer fantastic friendly service. read more

AutoZone Auto Parts - Fantastic service at this location! - Auto Parts & Supplies Near Me - Phoenix, Arizona

Battery Buyer BEWARE! I would highly recommend to avoid buying batteries from AutoZone due to their ridiculous warranty policy. I purchased a battery with an extenda warranty and upgraded gold status that failed after just 2 1/2 years, then it was prorated and up sold a platinum battery with a four year warranty, which has now failed after only 18 months. Taking the battery back to the store to exchange because it had a four year warranty. I was told that the warranty off of the new battery doesn't matter because the warranty only matters from the original battery purchase date?? What that means is they sell you a battery and then warranty it continue to give you bad batteries that have no warranty, therefore after... Buy once cry once so spend a little more at a more reputable place like Napa or your local service shop or even Costco for that matter and avoid the ridiculousness of them, not honoring warranties on batteries that are garbage to begin with! read more

Decided it was time to exchange battery. New car battery was still good, but in Arizona, average battery life is 2 years. If you hear the click click, it's a sure sign your battery is cooked. Called AutoZone, they had the battery and it was a bit cheaper than the other auto parts store that did not have the battery. AutoZone doesn't usually install if it takes 30 minutes, but was told to come in and they could check it out. Zach was the person to see when I got in the store. Battery guarantee was 3 years. Zach worked it and I was a very happy camper with the quality of the battery and the great customer service. Thank you AutoZone and Zach!! read more

AutoZone Auto Parts - Looks Like It Could Be Simple to Remove, But It's Not. - Auto Parts & Supplies Near Me - Phoenix, Arizona

Keith the Manager is disrespectful. Calling me a long time customer of specifically this store. Which is sad because some of the workers here are extremely helpful and go above and beyond. This manager does not and did not. 1. The manager (Keith) yelled. Customer did not. 2. The manager (Keith) called names. The customer did not. 3. The Manager (Keith) used profanity. The customer did not. I will be filing a complaint with Better Business Bureau and in as many places as I can find, I am tired of giving my money to people who do not know how to do their job. AutoZone you should do better.. read more

AutoZone Auto Parts - Keith's playhouse - Auto Parts & Supplies Near Me - Phoenix, Arizona

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This review isn't as much for AutoZone as it is for the landscapers that they hired to clean their parking lot. This morning I just spent $25 washing my truck with the goal afterwards of spending money at AutoZone in order to wipe down the interior and shine the tires. The landscapes proceeded to blow dust and trash and dirt all over my truck following my wash, even though I waited for them to stop and let me drive past once I was in the lot and they proceeded to blow all the debris towards my truck which ultimately led me to take my business elsewhere. The lack of common sense here is astounding. My goal was not to slow them down. I just want to make my vehicle nice. My entire wash now seems like a waste of time and this hour and a half out of my day. I will not get back. I feel like this is a really easy fix the people paying these guys need to educate them on common sense, or have them get their work done before the store opens. read more

I love coming to this location, the team Nick, Larry and Gage are incredible when it comes to answering questions, giving you the best quality products for the best price and problem solving. Quick, efficient and will even help you out if you have an issue fixing something or adding it to your car while you're there. They always have good energy and smiles on their faces and you can laugh with them as well. Most definitely will keep coming back. read more

I went to the auto zone on 40th st & T bird in phx was greeted by an employee by the name of Bill. He was so kind took the time to listen, he went the extra mile changed the bulb on my right rear light, put additive I my car, and hooked it up to the diagnostic device. I so appreciated all of his help as my husband is in the hospital. He is an absolute gentlemen and great employee. The world needs more people like him. read more

Never thought I'd say I had a positive experience after having my battery die, but I did! Talked to Dave on the phone. He walked me through my battery options and made a great suggestion. Got over to AutoZone and Dave had me in and out with a new battery, at a fair price in 20 mins. AutoZone will now be my go-to for any battery needs in the future. Thanks Dave and AutoZone! Melissa read more

I had a wonderful experience at autozone this afternoon. David was helping me with my dead car battery. He was friendly, helpful and gave me very good options. He was proficient at changing out my dead battery and helping me with new battery options. read more

Wonderful and surprisingly delightful. My car has started overheating and I needed to get a new radiator cap to see if that was the issue. While I was there I decided to rent a Coolant Pressure kit in case it wasn't the radiator cap. The crew working there (Nick, Spencer & 2 other gentlemen, sorry I forgot your names) were absolutely delightful. You can tell they really like their jobs. They were extremely helpful with the kit and made the trip to the store fun. This location is now my official go to for auto parts. read more

Big thanks to Brian for helping me put my side mirror back on properly..you're a savior!

I took my car there because my battery wasn't working well. The tech came out and used the diagnostic tool to determine if I needed a new battery. Matthew was great he looked me up in the computer and apparently I had purchased my battery and a warranty on my last visit. Matthew installed a new battery at no charge. I recommend the folks at AutoZone 100%. read more

I had a battery that I was sure that needed to be replaced. They checked it out for me and the test came back that it was toast. Ted was the man, hopped into action and had a kart of tools ready to rock. I brought my tools to but Ted insisted that he swap it out. Ted was very professional nice and made quick work of the battery swap. Thank you Ted read more

The manager, Larry was courteous and professional. He went above and beyond to ensure we were satisfied with our purchase.

Wow! -popped in for wiper blades & was dreading the ordeal. The manager politely double checked that I'd picked out the correct ones (I hadn't) He then offered to put them on for me. Elsewhere in the store, I overheard other employees being kind and helpful to customers. -what a refreshing retail experience--I'll be back. read more

My experience with guys on saturday morning was amazing. Ive made multiple trips back and forth cause i needed some extra tools for the self oil change i was doing on my car. then later found out i needed a new battery. my day was already going south and the guys made it so much easier and i greatly appreciate them for it! read more

So easy and helpful! I'm not well versed in cars or repairs, so I was a bit nervous to go ask questions. Keith and Rob were so easy to talk to and gave me just the information I needed in a nonjudgmental and kind way. Thank you read more

My car died at a nearby car wash, thankfully Zach came right over and tested my battery. He was able to get it started and sent me down the street to AAA. Fast & Easy, thank goodness, as I had my dog with me and it was warming up! Excellent service Zach. read more

I called on Saturday Morning around 8 to get an ignition cassette for my car. I was told they did not have it in stock and would order it from the Hub. They said it would be in around 3. I called around 4pm to see if it had arrived and was told to check back after 7. I called again and the gentleman who answered the phone scolded me for calling too much. He said they would call me when it came in. Sunday morning around 830 I called again to see if it would be in today, or if I needed to make other arrangements. The gentleman on the phone said "You called 10 times yesterday it's not here" I told him that it was supposed to be there yesterday to which he replied "F#%@ off!", and hung up the phone. I have had problems with Autozone stores in the past, but this truly takes the cake. read more

So I needed a washer for the car. $2,25 part. Wasn't going to use a credit card for that. Now I guess I can understand not giving change with the covid and all, but did you really have to round up to $3.00?!? I bet you guys are making a bundle with this scam.... read more

Great place. Nice helpful staff and plenty of products to choose from. The store looked clean and organized.

Amazing service. Super kind, helpful and patient with my dad! Love that they help install almost any part you buy!

Keith is the friggin best!!!! He's very knowledgeable and kind. Last night my battery light came on. I went to an autozone on my side of town before work. They were not friendly and it seemed like it was a task helping me. I asked one kid where the jumper cables were and he just pointed and said there lol I was like where ? And he just said over there and I had to just search for myself because I didn't know where "there" was (I'm going to leave them a bad review after what happened next) The machine said my battery was bad but it was at 94%. I asked if I should take it to a shop and he said no it should be fine you won't get stranded. And he didn't know why the machine said bad battery. I'm driving to work and then all my lights turn on. So I told myself I should drive to a different one. I made it to this location and Keith came to the rescue. My battery is actually at 49% and my alternator is more than likely messed up. Keith explained to me the issue in a way I could understand and then he asks me to start the car. Then I go to start it AND IT DOESNT START. He checks the voltage on both the battery and alternator and it's extremely low and losing as I step on the gas Luckily Keith was very helpful and there's a shop behind this autozone. He walked me over and spoke to the guy there and asked if they could help me out. They were able to get me in asap and Keith helped me purchase an alternator. Keith went above and beyond and I'm grateful my car broke down at this autozone. read more

None of the employees were wearing a mask. They come out to the other side of the shield and talk to you without a damn mask on. Just annoying that they think it's ok. Walked out without service at this store. read more

I'm 72 years old and I'm happy to say that I received excellent service from an employee named Bill. He was most helpful and treated me most courteously. Businesses once seemed to value customers and it was good to see this in practice. Thanks Bill!! Also an employee named Larry offered to help me in the parking lot. This store has something good going and I will be a return customer. John read more

Waited long enough in line to write this review with 15 min extra to spare. Use the oreilly's auto parts across the street. read more

If there is one thing in this world I hate, are fricking know-it-alls!! I ordered a fuel pump from Autozone in west covina, not that long ago, IT FAILED ON THE WAY TO PHOENIX AZ this new years "weekend". Where to start...... I called the store I usually deal with here in Pasadena, He gave me this Autozone's phone number, and told me that they handled commercial accounts, and had the fuel pump in stock. I called, and Tara answered the phone....EXTREMELY NICE GIRL!!! THANK YOU FOR YOU HELP!! (hence the one star). Granted this autozone is damn near 25 miles away from where we were staying, and my buddy drove me over there. When we got there, Tara was really quick to help us out...but then...out of nowhere, comes this "commercial Manager" I think his name was Tom....I told him of the problem I was having, and telling him that this was the second time THEIR fuel pump had failed... what it was doing, was not marking correctly how much gas my truck had....I filled up the tank with 80 dollars, and it told me that I had 6 miles to empty....we would start to drive, and maybe 15 minutes later...it would shoot up to half a tank, then....5 more minutes, it would shoot all the way up to full! HERE'S WHERE IT GOT DICEY, THE FIRST THING HE DID, WAS SAY TO ME..."OH, THE FUEL PUMP IS GOOD, ITS PUMPING FUEL RIGHT? "yes" THEN THE PROBLEM IS YOUR TRUCK, ITS NOT READING THE SENDING UNIT ON THE FUEL PUMP!! CHECK YOU WIRING, OR TAKE IT TO A CERTIFIED 12 VOLT SPECIALIST!! HELLO!! WTF DO YOU THINK I AM!!! I DO 12 VOLT FOR A LIVING BUDDY!! DAMN NEAR 15 YEARS!!! So I started to explain to this know it all, that its not the first time it has happened, it happened once before, and logically, its not possible...my OEM fuel pump failed, because the pump went out.....not the fuel pump sending unit.. Whats happening here, is that Autozone is selling 2nd hand products, I am never buying from them again...and as for Mr. Know it all...my buddy, who was with me, is a 28 year mechanic, I have been a 12 volt installer for 15 years....next time, just shut the hell up and sell me what I need. I understand you want to stand behind your company, but I wasn't there to argue with you, I was there to get my damn truck fixed so I could come back to California.... Just a quick update, both of the fuel pumps, that i bought from autozone, came apart inside my gas tank....the first one, came out in 4 pieces, the second one came out in 2....what kind of crap are the selling over there....if this pump fails, I think a lawsuit is in order, I can't be dropping my gas tank every 6 months because of this crap!!! NO BUENO AUTOZONE.... My commercial account is going to buy anything from you either!!! read more

Wait till you hear our experience here today! We took a battery in to replace it. We were unlucky enough to have Cara "assist" us. She asked us for our phone number to look us up in their system. I asked if there was still any time left on the warranty for the old battery? Cara said "no, it expired last year". I looked at the screen and said "that can't be right. It says we bought it in 2007....the car is a 2012." She said "that's what it says." I told her it didn't make sense that we'd bought it in 2007 when the car didn't even exist then. Why would we buy a battery for a car 5 years before we OWNED the car?" Again, she shrugged her shoulders and said "that's what it says." Wow....impressive, no? It occurred to us (not HER, who works there every day) that maybe it was listed under another number for us. Using a different phone number, she located the correct battery (which showed a 2014 purchase) and said "there might be some warranty left on it" and then, said nothing else at all! I asked well, how we could find out??? She was then prompted to look it up and said yes, it was still under warranty. Our experience with Cara was the worst I've ever seen here. We like this Auto Zone but Cara has zero interest in assisting customers and came across as unmotivated and uninspired. If it said something in the computer, well, that was it; Cara couldn't think beyond that on her own. Still shaking my head over her insisting that we'd bought this battery 5 years before the car was even manufactured because "that's what it says (in the computer)." Really??? read more

Really good group. Helpful. Super knowledgable. Talk to Larry. Dude will tell you what to do and how to do it and where to get it if they don't supply it. read more

The past two times I have gone there, I had friendly and helpful service. My go to store for my auto needs.

Ask for Manny - funny guy, honest, and friendly. Tightened up some stuff with my battery, installed my wipers, refilled my wiper fluid. Fast service and quickly back in my air conditioned car. 5 stars, will use this location again. read more

Terrible customer service!! Doesn't even deserve 1 Star today 8/24/2020! I waited in line for over 10 minutes watching the staff chat about their weekend. After announcing that we (me and several other customers) were waiting for assistance and to check out the staff turned and said be with you in a minute and turned back to their leisure conversation. After 5 more minutes I left and decided to call to see if they were open for customers or were the employees just going to continue their weekend catch up huddle. The employee that answered the call was not happy as he hung up on me. Don't go to this autozone! So many locations near by! Or heck go to O'Reily's across the street. read more

Had to have battery replaced. Guys were quick and efficient. Tod and the whole crew were very friendly and humorous.

Went today to purchase parts. One staff out in the parking lot helping a customer, another at the register with a line of. Six. Two women employees talking in back. I asked for help and they said wait for the guys. Really...the job at a retail store is to sell not talk! I left and went to O'Reilly's read more

Super rude workers ! I have been buying alot of parts this past 3 days I accumulated my 20$ off of my points and wouldent let me use them after they had ask then they gave me 3 diffrent prices tto choose from I'm a little tight on my money since I just bought 200$ or more worth of parts and they told me the cheaper one was in stock and still sold me the more expensive and on top of all this i am a us citizen and I'm Latino and they traeated me really bad and really rude made some rude on called for comments. I also did the survey .. verry unsatisfied I will be retrurning all of the stuff i purchased this last 3 days . read more

Great service, I came here after my oil changed to buy my cabin filter and air filter and Jose went above and beyond to help me. It may not be something big but he assured I got everything I need it and help me putting the air filters in car. read more

I had my Lexus IS 250 battery changed and the staff was wonderful! Jeff and his colleagues helped me and was so nice and provided world class customer service! There guys are amazing. read more