Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

They responded quickly and were at my front door within a couple of hours. I really love how…read moreconvenient their mobile services are and how easily they were able to replace my phone's battery within 10 minutes. Would recommend 10/10!

My old phone was dying. Gena told me options to have it repaired. I decided it was time to replace…read moreit. Gena hooked me up on a great deal for a new s26. I couldn't believe how fast she initialized the data transfer. Screens were flying by so fast, and I couldn't even determine what she was selecting. The transfet was perfect. Her title is; Mobil Expert, but I think she's Mobil Wizard. I recently switched to T-Mobile Internet. My T-Mobile bill with phone plan, new S26, and internet is less than what I was paying CenturyLink for internet only, and the performance on CenturyLink was horrible. on

I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

This place is amazing. My iPhone needed a new battery and they replaced it in 20 minutes while I…read morewaited in their lovely space. Highly recommend this place for fast, friendly and reasonable pricing!!!

I would strongly recommend taking your phone anywhere else as they blatantly lied to me and then…read morekept my money "for their efforts and time" I brought my phone here expecting an honest diagnosis and paid $55 for their time. They disassembled my phone and then told me it had a specific problem that would require additional repair and expense around $500-$600. Thankfully, I did not authorize the additional work. I took the phone to a different repair company for a second opinion, and they were able to physically verify that what I had been told by this company was not true. This wasn't a difference of opinion between two technicians or an uncertain diagnosis. The second company was able to show me physical evidence that directly contradicted what I had been told and that is what makes this experience so upsetting. I can understand paying a diagnostic fee when a technician spends time investigating a problem and simply gets the diagnosis wrong. What I cannot accept is being given information about the physical condition of my device that was demonstrably false and would have resulted in me spending additional money had I trusted them. After discovering this, I contacted the company and requested that my $55 diagnostic fee be refunded. They have refused. Supposedly it was elevated to the district manager who also clearly allows for their employees to lie and steal money from customers apparently. I had to call 4 days in a row to get any kind of response from them, even a crappy one, even though every time I called they said someone would call me back... So, to summarize: I paid $55 for my phone to be disassembled, was given a diagnosis that another professional subsequently proved was false, was potentially going to spend additional money based on that information, and the company now believes it is appropriate to keep my $55 because they spent time providing that "diagnosis." I find the entire experience incredibly frustrating and, more importantly, it has completely destroyed my trust in this business and I will be telling everyone to stay clear of this dishonest place and I hope you choose to do the same. When someone hands over an expensive device for repair, they are relying on the technician's expertise and honesty because most customers have no way of independently verifying what they're being told.

What started as a genuinely frustrating experience turned into a reminder that great people still…read moreexist in customer service -- and I have two people at the Paradise Valley Verizon Store on Cactus Road to thank for that. On May 19th, a Verizon phone representative failed to fully disclose the costs of adding an iPad A16 to my account. When my billing email arrived the next day showing charges of over $400 for July and August -- and $300+ every month going forward -- I was blindsided. What followed was eight days of trying to arrange a return, get my new iPhone 17 Pro properly connected, and sort out the billing mess. After hitting wall after wall, I visited this Paradise Valley location and was helped by Xavier (Sales Rep) and Oscar Hernandez (Retail Assistant Manager, Consumer Group). These two gentlemen spent two full hours with me in-store, on the phone with Verizon Billing, advocating on my behalf until everything was resolved. I cannot thank Xavier and Oscar enough. Their patience, kindness, and genuine commitment to making things right turned an 8-day nightmare into a resolved situation I'm genuinely happy with. This store is lucky to have them, and I hope Verizon recognizes the exceptional level of service they provide. Because of Xavier and Oscar, I'm proud to say I remain a Verizon customer. If you need help, ask for them -- you'll be in great hands.

The Experience in Question was with Connie of Tech Support. I had previously…read more On August 27 gotten a New iPhone 15 Pro Max . After 6 days I returned the Phone . The is not important ! What matters here is that Connie was 100% committed to me be credited correctly. The charges that were assessed were excessive, in my opinion. Diligently , My Technical Representative , On the span of 45 minutes had my bill That is due on August 14th reduced from $370.50 to 290.27. There is also a credit Pending of $59,70 on my next bill. Connie is a credit to her Verizon teammates. Her investment in focusing on me ;the Customer enabled me not to Be overcharged. I have had a Cellular Device since the early 2000's?. Best experience I have ever had with any phone carrier. Piece Of Mind Service is Priceless. Thanks Connie for restoring my faith that there are individuals like you in Corporate America.

I signed up for business account at 3rd party store and it was a disaster, I went to the experience…read morestore and Edith R spent 4 days working to get my phones transferred out . We waited on hold for 30-hour to speak w customer service , she was patient and helpful even though I was moving to a different carrier. 5 stars Edith 0 stars customer support t mobile

Dealt with Raul. Trying to get a simple task done. After 30 minute wait he told me I had to call,…read morehe was unable to do it. I call and wait 40 mins and they said I would have to go back to store. I call Raul and he says I need to come back and he can call or I can call. Do yourself a favor and go to Verizon!

I went in to possibly add a line but definitely hot spot . Yidira speaks so quickly by the time she…read moreregisters a question it's for the wrong thing. She refused to slow down. Gave me the wrong plan and blamed it on me. As she scrolls my phone she swipes open tabs off of the phone removing tabs I needed without asking. If i had open work, it would have been lost! I reminded her it wasn't her phone. "OH well my boss does this to his so I do it to mine." Okay but this not your phone. Was she upset because of this? She goes on to tell me about the porn she sees on guys phones.... why tell me this? Yidira told me the 2nd best was crappy service so why would I take that one? Upset so she gives wrong plan!? We females can get lol. I called 3 times because of her misinformation. Unclear answers from fast talk. Then I call, again... phone picks up then hangs up. I go back drive down go in. Asked her why the hang up? She says I cursed her and she then refused me any service. This is my update from what I wrote yesterday. Today I just got back from transferring my service from cricket. Not paying for this counter service. Their App is useless too Better luck for all others who go there!

The only thing constant in the universe is change and when Wireless Express changed management my…read moreheart sank. But today I discovered that they have changed for the better. Nelson went above and beyond to get my service back up and running after my original phone was packed and sent elsewhere during a recent move. Thanks Nelson, store looks great and you made a lasting impression. Now get out there and vote!!!!! Vios con dios Buddy.....

I purchased a Samsung Galaxy S9, about two years ago, from Phoenix Cell House, that was in…read moreexcellent condition, and was very satisfied with the service that I received.

Purchased an iphone from this store and had a pleasant buying experience.The phone's condition is…read moreas new and hasn't given me any troubles till date. The person at the store seemed very courteous and knowledgeble about the products. The prices here from my research are the cheapest in phoenix, and nothing beats a good deal during these times.

Sheina was so incredibly helpful and friendly! We had such a bad experience at a different AT&T and…read moreshe fixed everything and was very kind. Thank you!

Horrible been an att customer for 20 years went to get a new phone Julian the salesman told me…read more$252 I didn't sign an agreement he gave me a receipt for $755 told me the difference would be discounted got an email receipt for $755 ?? They have a 14 day return policy i think I will cancel this phone

Came in to open up a new phone plan. Zavontae spent more than an hour with me explaining…read moreeverything and even took the time to help assist in getting me set up with all the discounts that I was eligible for. I can say this was the most pleasant experience I have had at a Verizon store! Keep up the good work Zavontae!

Brought in my broken IPhone to Verizon and Zavontae couldn't have be nicer and had amazing…read morepatience. Zavontae's impeccable customer service was truly appreciated. You don't see that professionalism these days, especially from young adults. Thank you Zavontae and Verizon are lucky to have you.