I have going here for 20 years and have been happy to see them grow so much during that time…read more Always top notch service and quality parts on hand.

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

I have been going here for 7 years and I never had a bad customer service experience like today…read more Rosie D has an awful attitude. Super rude and was extremely disrespectful and hostile as soon as I asked for her assistance. I didn't know something about my car and she mocked me in front of her coworkers twice & scolded me for not knowing. Throughout assisting me and checking out she continued to have a nasty energy/ attitude. The other 2 gentleman were respectful and actually helped me out. Never will I go back and use my money here. She needs a reality check. She can't continue to treat customers who are spending at least a couple hundred poorly. Absolutely awful.

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

I had by far the WORST customer service in my life fro the Parts Manager Paul!!…read more I called on 12/26/17 and spoke with him about the battery I bought a couple years back,causing me a lot of problems and needing to get jumped every few months. He looked into and found a much stronger battery (that he even stated was recommended for my car) and verified it was in stock. He agreed I deserved a discount for all of my trouble and I felt satisfied. Fast forward to later in the day when I finally get jumped and arrive at the store. He starts ringing me up and the difference is MUCH MORE than what he stated over the phone. First he kept pressing on a button (with a condescending attitude) and kept repeating: see, it won't let me put the discount in. I THINK HE MUST HAVE THE ATTITUDE THAT WOMAN ARE IGNORANT AND DUMB TO THESE THINGS. Then he tells me that I'm charged a core fee because I'm not returning a battery. I said, I am returning a battery. He said, is there a battery in your car? I said no, because you just pulled it out and it's sitting right here, on the counter top! He said, exactly, so you don't have one in your car!! (I swear I'm not making this up. He then tells me I can either pay or he can put the old battery in my car. I decided to pay and deal with this issue later. He also proceeded to tell me that he really doesn't give a shit! And when I told him that I hope he has enough morals to install my battery correctly, his reply was: "That's just about the dumbest shit I've ever heard in my entire fucking life". VERBATIM I HAVE REACHED OUT TO THE CEO OF AUTOZONE, Bill Rhodes, but have yet to get a reply. At this point, I have decided to file a complaint with the IL Attorney general and see what happens. I will update this review if I hear back and an effort for a resolution is made. I wouldn't have even given the 1 star, but I didn't see an option to rate lower.

Desai really helped me with battery part today. I truly appreciate his help. For any future auto…read moreparts purposes, i highly recommend this place!

Needed help with a battery and these guys really came through for me helped me install it also !read more

This place had a replacement battery for a 1973 bmw 2002tii. Yayyy. They were knowledgeable,…read morehelpful and easy to work with.

Went in not knowing the exact part I needed/ part number. Julio R. was super helpful and had…read moreexcellent customer service. He found the part I needed with ease, printed out the information, and was not forceful in having to buy it right away. He allowed me to think about it (due to knowing how expensive car parts can be) and just overall was so amazing. He was honest with prices and understanding. He even gave me information on an auto body shop near by that had fair pricing to install the parts once they come in. Thanks Julio! I highly recommend this place 100% !!!

Drove to this location although it's a bit out the way for me. very knowledgeable. GREAT STAFFread more

I worked with two guys from the Mount Prospect auto zone store on golf in Mount Prospect today. I…read morewent there with my daughter's car because a couple of lights in the back were out and, I intented to buy the replacement bulbs To hopefully replace them myself. These two guys helped me, sold me the bulbs and, spent 45 mins. replacing all bulbs in the back For me. They could not have been nicer. I always go to this auto zone store but, I want to sing there praises. Polite, friendly and determined to get my problem solved. Could not thank them enough. A greatful mom

Pierre was super helpful in helping me with my wiper blades. Will only go back to autozone for…read morewiper blades.

Staff assisted me in selecting and installing new wipers - I offered a tip and she declined! So…read morekind and refreshing!

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

When we first got our Tesla Model 3 my husband thought I was crazy getting it wrapped with Xpel…read morepaint protection film at Midwest Autobanhd. Ross also put a scratch guard plate on the underside of my front bumper. Ross was great and is a great guy. After two years and countless scratches on and under my bumper, another high end car shop doing other work on my car confirmed that the Xpel "wrap" and the plate both saved my bumper and paint job. I brought my Tesla back to Ross and he replaced the wrap and confirmed that the car was protected by his original wrap.It looks fantastic it looks brand new. Here are pics of the wrap being scratched after 2 years of use and my car after Ross's shop replaced the wrap. Love it!

the best people you can deal with. we where in a vacation in Chicago and the car brook down on us,…read morewe went there to buy a part for our car, they went far and beyond to help. thank you mr freddy and his team. you are the best

Been a customer for yrs. On Pulaski ave. Then on diversey. Now on Knox St. you can't go wrong…read morethere the price is right. Big plus is they have a mechanic there so it's a one stop shop. Thank you sam