I'd give them five stars, except they were supposed to call me and let me know that the headlights…read moreI'd ordered and paid for online weren't in stock, contrary to what their web site said. When I didn't get the confirmation email that they were ready to pick up, like I usually do when I order something from them online, I stopped by the store to find out why. It all ended up okay, because they refunded me the cost and sold me a different pair, but I'd expected it to be a quick trip, and it instead turned into more of a project. On the other hand, Adam, who installed the one headlight for me, was great -- excellent customer service on his part. The guy who was supposed to call me and didn't (and admitted it while I stood there)? Not so much. Fortunately, because I've purchased from them several times, I know this isn't the norm. It's just a shame that it happened.

I've gone to the store multiple times, mainly because I live two minutes away right down the…read morestreet, but every time, without fail, the service is poor. The guys at the register are always slow to respond and ultimately indignant if they have to help me find an item or even answer a question. But this last time was a new low. Once again it took about 5 minutes just to get their attention in order to ring me up, but this time, there was about seven or eight "friends" of the two guys working there. Literally like eight guys all standing behind the register counter staring at the customer. Honestly, it felt and looked more like a gang then anything else. And of course, all of them staring at me while I bring my items to the counter for purchase. So sorry to interrupt! I'm just the dumbass customer that's doing the shopping, and not a part of the gang-related activities behind the counter! Well done AutoZone!

I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

Came in the evening with a headlight out on my used '06 VW Jetta - Lincoln was able to get us the…read moreright bulb, and work our way through the goofy aftermarket headlight assembly a precious owner had installed, and saved us from botching the install ourselves. The bulb was super delicate and I would've definitely busted it if I had tried installing it myself. Big thanks to Lincoln for saving our hides, and patiently walking us through the whole install process in the freezing cold. Hats off to you!

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

The best!!! Awesome staff who hold the door for women and so respectful. Andrew deserves a raise…read more He goes above and beyond. Excellent customer service!!!

Alex will quote you a low price. When work is finished it's much more…read more Alex and the crew are careless and left multiple scratches and left the inside of my vehicle dirty. Stay far away from this place. If you have no choice for some odd reason make sure you ask for a detailed receipt for the work and parts.

Clowns I brought my truck to A Trendz for suspension work…read morewith a clear focus on safety and long-term reliability. I specifically discussed replacing key components such as leaf springs, shackles, and bushings, and also mentioned the possibility of a lift kit during the process. Unfortunately, all I got was a lift the work performed did not reflect what was discussed. The majority of the requested suspension components were not addressed. Existing bushings were left in place, and my passenger-side splash guard was removed and never reinstalled. Communication throughout the process was poor. I was never contacted to review the scope of work, confirm parts being used, or approve any changes. I had to repeatedly call for updates, and even then, the information provided was vague and inconsistent. At no point was there any transparency regarding what parts were installed or why certain items were not replaced. Additionally, tires were installed, yet the tire pressure warning light remains on, raising further concerns about the completeness of the service. Upon pickup, the final cost exceeded the original quote without prior discussion or approval. No walkthrough of the work was provided -- I was simply asked to pay and given the keys. Given that suspension work directly impacts vehicle safety, this level of service, communication, and execution is unacceptable. I cannot recommend A Trendz based on this experience.

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

When we first got our Tesla Model 3 my husband thought I was crazy getting it wrapped with Xpel…read morepaint protection film at Midwest Autobanhd. Ross also put a scratch guard plate on the underside of my front bumper. Ross was great and is a great guy. After two years and countless scratches on and under my bumper, another high end car shop doing other work on my car confirmed that the Xpel "wrap" and the plate both saved my bumper and paint job. I brought my Tesla back to Ross and he replaced the wrap and confirmed that the car was protected by his original wrap.It looks fantastic it looks brand new. Here are pics of the wrap being scratched after 2 years of use and my car after Ross's shop replaced the wrap. Love it!

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

I have been going here for 7 years and I never had a bad customer service experience like today…read more Rosie D has an awful attitude. Super rude and was extremely disrespectful and hostile as soon as I asked for her assistance. I didn't know something about my car and she mocked me in front of her coworkers twice & scolded me for not knowing. Throughout assisting me and checking out she continued to have a nasty energy/ attitude. The other 2 gentleman were respectful and actually helped me out. Never will I go back and use my money here. She needs a reality check. She can't continue to treat customers who are spending at least a couple hundred poorly. Absolutely awful.

Cezary Wasilewski (Cezar) was very professional, efficient, and answered all our questions…read moreregarding the purchase of a new car. I believe he went out of his way to accommodate us and make new car buying as streamlined as possible. Kudos to Bredemann Toyota for having good standards in the sales dept. I'll check in again when fulfilling the warranty maintenance program in the service dept. I would definitely communicate with these folks if you're seriously in the market for a new car. We bought our last Toyotas from them over twenty years back, and to see them still delivering service is a good thing among car dealerships I imagine.

This review for Bredemann Toyota at Dempster Rd in IL did not come lightly. It was present here…read moretoday after repeated abuse by them. The first abuse happened years ago. At that time, I took my 2010 toyota camry in for a routine engine oil change. Their service consultant, "Andy", a frog-shaped male, worked with me. He told me during the oil change that the air filter in the channel towards the seats was dirty, and suggested replacing the filter and cleaning the whole oil pipe system in the engine due to dust precipitation. My car had about 30K miles on it at that time, and the filter was for the seating area. I knew he was scamming me, so I refused the pipe clean up. Although no damage was done to me at that time, but his evil mind bothered me for a while. The second abuse happened around 2022. The exhaust pipe of the same car was disconnected from its catalyzer due to the catalyzer's decay at that time. It was clear that the catalyzer needed to be replaced; the exhaust pipe and the pipe between the catalyzer and the engine were in good shape. A different consultant from Bredemann worked with me that time. He told me that the catalyzer and pipe connect the catalyzer to the engine, and one part of the engine itself was a whole piece; they all needed to be replaced together at an estimated cost of over $2000. He could not just replace the catalyzer itself. At that moment, I was not sure if he was fooling me, so I accepted the service. After the service, I saw a new catalyzer and a new fragment of a tube connected the catalyzer to the engine, but the engine part seemed not to have been touched. That engine part was shiny before the service, but I did not mark it before the service, so I did not argue and paid for everything. It was a rip-off if those three pieces were not together. The third abuse happened weeks ago and was the main reason why this review was made. The same car was taken in due to a tire pressure light and a radiator leakage. The "frog" man became a manager now, and the new guy taking his seat at the service desk worked with me. That guy told me he needed to run a diagnosis on the car. Each diagnosis costs $188; specifically, $188 for the tire pressure light and $188 for radiator leakage. I did not dispute, even I knew that one diagnosis fee was charged routinely. 30 minutes later, the guy came back to me with three diagnoses: one failed tire pressure sensor, a leaking radiator, and a broken water pump (my engine ran fine, no temperature increase). He presented me an estimate showing $377 for sensor replacement, $1200 for water pump and $1779 for radiator replacement. There were no itemized charges, just a lump charge for each replacement. I questioned why their charges were higher than market prices, he replied that that was how they charged; he also warned me that the car was not drivable due to the cooling failure. I was stupid at that moment to take his words and sign the service agreement even though I knew the engine did not have a temperature issue. After my signature, he told me he was going to order parts soon, but the repair would not start until two days later, since a tech was not available then. I left my car with them and went home after the encounter. At home, I reconsidered the actual value of the car (16 YR OLD) and the costs for the repair, so I decided not to replace the tire pressure sensor and the water pump (I did not think it was broken), but to continue replacing the radiator. I went back to the guy and expressed my ideas about 2 hrs later. The guy told me they took off the water pump and radiator already. I questioned, "Did you say the repair would not start until your tech was in two days later?" he simply replied, "We started to work once you signed the agreement". I could not do anything about it, but requested not to replace the pressure sensor. He said "ok" but I had to pay the $188 diagnosis fee for it. I insisted on looking at what they had done. He led me to the site, and I found the radiator was on the floor but no water pump. The service man said the water pump was taken down minutes ago and was took away already. They needed to retrieve it if I wanted to look at it. Apparently, the water pump was in good shape and usable, so they took it away. I did not say that to his face and went home with an awkward feeling. In the next two days, I did not hear anything about the car, so I drove back to find out if the repair went well. The guy was talking with a costomer, so I went to their manager's office, where the frog man sits. I told other manger, "Mike", why the guy did not show me an itemized bill instead of a sum. "Mike" questioned me if I spoke to the guy, I told him I just walked in and the guy was busy with somebody else, so I did not ask him the question yet. Mike was angry that I came to him before speaking with his man. He kept asking what I was looking for in a loud voice even I told him multiple times that I wanted an itemized bill.

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

I had by far the WORST customer service in my life fro the Parts Manager Paul!!…read more I called on 12/26/17 and spoke with him about the battery I bought a couple years back,causing me a lot of problems and needing to get jumped every few months. He looked into and found a much stronger battery (that he even stated was recommended for my car) and verified it was in stock. He agreed I deserved a discount for all of my trouble and I felt satisfied. Fast forward to later in the day when I finally get jumped and arrive at the store. He starts ringing me up and the difference is MUCH MORE than what he stated over the phone. First he kept pressing on a button (with a condescending attitude) and kept repeating: see, it won't let me put the discount in. I THINK HE MUST HAVE THE ATTITUDE THAT WOMAN ARE IGNORANT AND DUMB TO THESE THINGS. Then he tells me that I'm charged a core fee because I'm not returning a battery. I said, I am returning a battery. He said, is there a battery in your car? I said no, because you just pulled it out and it's sitting right here, on the counter top! He said, exactly, so you don't have one in your car!! (I swear I'm not making this up. He then tells me I can either pay or he can put the old battery in my car. I decided to pay and deal with this issue later. He also proceeded to tell me that he really doesn't give a shit! And when I told him that I hope he has enough morals to install my battery correctly, his reply was: "That's just about the dumbest shit I've ever heard in my entire fucking life". VERBATIM I HAVE REACHED OUT TO THE CEO OF AUTOZONE, Bill Rhodes, but have yet to get a reply. At this point, I have decided to file a complaint with the IL Attorney general and see what happens. I will update this review if I hear back and an effort for a resolution is made. I wouldn't have even given the 1 star, but I didn't see an option to rate lower.

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

The staff are extremely friendly and welcoming. I am lucky I found this place high recommendread more