It was a Saturday afternoon and I needed a part for my vehicle ASAP as my daughter was going back…read moreto school the next day with the car. This was the only dealer that had the part that was somewhat close to me. It was late and when I called the Parts guy, Jim and explained the situation and that I would not be able to make it by closing time he agreed to stay and wait for me. Jim was great he waited until after close on a Saturday, had a good attitude, and even gave me a discount on the part. Give that man a raise Auto Nation.

It took them more than a month to get approval to fix a factory problem with the gate door with a…read morebrand new 2026 Honda crv that we brought on may 2026 after 2 months they finally called to tell us to bring the car then they will send it to a third party auto repair shop they said that it will only Take 4 to 5 days to get it fixed. It's been more than a month since we brought the truck in and they still don't have an answer for when the truck Will be fixed 5. I called them at least 15 to 20 times in the last 3 weeks. Seems like no body cares to answer the phone or voicemails on that department. After so many calls, they only answered the phone twice and only to put me on hold after I explained them the reason of my call Then after 5 minutes they hang off the phone on both times i tried to called them back right away more than twice but my calls were ignored and never got a call back. Next day afert that I went to the dealership service center to get an answer on when I will get my truck back. But I Only got non sense excuses saying that just right after they fixed the door they found an electrical issue which I asked them to explain to me what exactly the new issue was but they couldn't explain it. I'm already getting legal help to protect my self from this so careless people . Stay away from this autonation Honda service.

Daniel is model employee. I stopped in this morning to change out some windshield wipers as one of…read moremine was fraying. Not only did he suggest a less costly, more durable pair, he came out and installed wipers on three separate customers' cars in some of the crummiest weather we've had all winter. Honestly, I'd come back just to deal with him again. Thanks so much, dude.

Pierre was super helpful in helping me with my wiper blades. Will only go back to autozone for…read morewiper blades.

Stopped in because my AC needed to be charged and it was a hot 90+ degree day. Jose was super nice…read moreand helped me out. He came out in the heat and charged my AC for me. I will definitely be returning to Advance for my auto needs and I highly recommend Jose.

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

This place usually has the various light bulbs, wiper blades, waxing supplies and little things you…read moreneed for routine upkeep on your car. There's a parts counter for DIY mechanics too. And there's always plenty of those around the store too. Seems every time I pass by I see a Hispanic or Eastern European customer in the parking lot, with the hood up, fiddling with something in their beat-up car right in the parking lot. The large amount of oil stains on the asphalt pavement is indicative of the amount of repairwork going on at this place.

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

O' Reilly auto parts 1589 Lee street is a great, knowledgeable auto parts store, they are really…read morefriendly!! Ask for Jack, he's knowledgeable and friendly!! He's been helpful every time I'm at O Reilly Des plains.

I came to buy a headlight bulb after I noticed it had went out. I am minimally car savvy but even…read moreso, Josef came out as soon as I popped my hood in the parking lot, took the bulb out and took me inside. He grabbed the new bulb and met me at the counter. After ringing me up, he took me outside and then installed the new bulb without even asking. A++ customer service, did not expect this at all.

I have going here for 20 years and have been happy to see them grow so much during that time…read more Always top notch service and quality parts on hand.

I originally ordered a set of four hubcaps, but unfortunately, only three arrived. I was…read moreunderstandably frustrated, especially after spending over $100 on the order. However, I have to give credit where credit is due. After reaching out to the company and explaining the situation, they worked with me to make things right. They provided the missing fourth hubcap free of charge and even installed it for me at no cost. While the initial mistake was frustrating, what ultimately matters is how a company handles a problem, and I really appreciate them stepping up and taking care of it. The issue was resolved professionally, and I'm happy with the way they ultimately handled the situation. Thank you for making things right and taking care of your customer. I would definitely recommend giving this company a chance.

Used, scratched up and dirty wheel cover. I was real excited when I opened the box, expecting a NEW…read morewheel cover (nothing different was ever mentioned). It was wrapped in plastic wrap, packed well and did I get a surprise after I had announced to my son ( as I was pulling it out of the plastic wrap), "Look, a brand new wheel cover!" Then I saw the curb damage and the black of grime on the inside. The saving grace was I was going to buy 4 but decided it would be best to see what I got first.

I worked with Cary to install a new radio interface and back up camera for my new 16 year old…read moredriver Service and communication was impeccable. They assisted me through the whole process highly recommend Cary and his team

Run...do not pass go....run!!!! Beware of this business…read more.... While Cary and the office personnel are very nice, the service end is terrible! Promised many things, but did not get them. The work that was proposed was very different than what I received. When I inquired about the subpar work, calls were not returned..... months went by and the situation is not yet resolved. I've given up because it's just not worth the frustration anymore. I am hoping that this helps anyone thinking about spending money with these guys..... Get everything in writing!!! Please!!!! My very best advice, is to look elsewhere!

Have you ever wondered where the repair-man gets his tools? Well, I had the unfortunate experience…read moreof shorting out 1/2 of my condos electricity. Born with two left hands, I called an electrician, who remarkably solved my problem in 2 days. He procured all of his materials from this company in Des Plaines, IL called Lawson Products. Wiring, fasteners, pipe, tools -- even the tool belt. Guess they have pretty competitive prices. His entire shop buys from Lawson and they're pretty happy. So, I'll plug Lawson for their fasteners and whatnot.

I've had the chance to work with this company (Des Plaines IL) threw a temp, the staff was so nice,…read morethe job was not hard but the staff explained in detail what should be done, the staff at Lawson never made the temps feel small, it was a nice experience there at Lawson and if I had a chance to work with them again I would go back..... (Josephine A.)