Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

The two guys working there are pretty cool, I mean they can have this kinda let go attitude but…read morethey are into the cars, so you can ask questions about how to do stuff or for just an advice. The store is kinda of small according to my standards. I like the auto stores sized as real grocery stores, where you can walk and walk and enjoy seeing a lot of different stuff. It's inspiring. Also missed the smell of the tires rubber and gasoline I experienced at other stores.

Visited this Harley Davidson while waiting with friends for dinner reservations…read more A few bought cool t-shirts. The shop was very clean and they had an excellent retail selection. One of the salesman stated this new shop is much smaller than a previous location. Never having been to that location, can only highly recommend this location for the Harley enthusiast.

Stopped in on the way to the airport to grab a t-shirt. They had 0 in the 2XL size, in any of at…read moreleast 5 styles that looked cool! When the sales lady asked how everything was I politely said, could be better, you don't have any 2xl, and her response was "that's not gonna happen!" I have literally been to 50+ dealers as I like to hit them everywhere I travel. Please see below pics of how I came in wearing a Harley shirt, hat and carrying a Harley bag. I have at least 100 Harley shirts, 8 leather jackets, boots gloves...the list goes on. Obviously she doesn't know that or that I also own 9 motorcycles, 2 are Harley's. Overall, this is the worst Harley dealer I've stepped foot in. Order some shirts, and don't have an attitude because you can figure out how to do so

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

I had by far the WORST customer service in my life fro the Parts Manager Paul!!…read more I called on 12/26/17 and spoke with him about the battery I bought a couple years back,causing me a lot of problems and needing to get jumped every few months. He looked into and found a much stronger battery (that he even stated was recommended for my car) and verified it was in stock. He agreed I deserved a discount for all of my trouble and I felt satisfied. Fast forward to later in the day when I finally get jumped and arrive at the store. He starts ringing me up and the difference is MUCH MORE than what he stated over the phone. First he kept pressing on a button (with a condescending attitude) and kept repeating: see, it won't let me put the discount in. I THINK HE MUST HAVE THE ATTITUDE THAT WOMAN ARE IGNORANT AND DUMB TO THESE THINGS. Then he tells me that I'm charged a core fee because I'm not returning a battery. I said, I am returning a battery. He said, is there a battery in your car? I said no, because you just pulled it out and it's sitting right here, on the counter top! He said, exactly, so you don't have one in your car!! (I swear I'm not making this up. He then tells me I can either pay or he can put the old battery in my car. I decided to pay and deal with this issue later. He also proceeded to tell me that he really doesn't give a shit! And when I told him that I hope he has enough morals to install my battery correctly, his reply was: "That's just about the dumbest shit I've ever heard in my entire fucking life". VERBATIM I HAVE REACHED OUT TO THE CEO OF AUTOZONE, Bill Rhodes, but have yet to get a reply. At this point, I have decided to file a complaint with the IL Attorney general and see what happens. I will update this review if I hear back and an effort for a resolution is made. I wouldn't have even given the 1 star, but I didn't see an option to rate lower.

I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

Came in the evening with a headlight out on my used '06 VW Jetta - Lincoln was able to get us the…read moreright bulb, and work our way through the goofy aftermarket headlight assembly a precious owner had installed, and saved us from botching the install ourselves. The bulb was super delicate and I would've definitely busted it if I had tried installing it myself. Big thanks to Lincoln for saving our hides, and patiently walking us through the whole install process in the freezing cold. Hats off to you!

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

When we first got our Tesla Model 3 my husband thought I was crazy getting it wrapped with Xpel…read morepaint protection film at Midwest Autobanhd. Ross also put a scratch guard plate on the underside of my front bumper. Ross was great and is a great guy. After two years and countless scratches on and under my bumper, another high end car shop doing other work on my car confirmed that the Xpel "wrap" and the plate both saved my bumper and paint job. I brought my Tesla back to Ross and he replaced the wrap and confirmed that the car was protected by his original wrap.It looks fantastic it looks brand new. Here are pics of the wrap being scratched after 2 years of use and my car after Ross's shop replaced the wrap. Love it!

I came to buy a headlight bulb after I noticed it had went out. I am minimally car savvy but even…read moreso, Josef came out as soon as I popped my hood in the parking lot, took the bulb out and took me inside. He grabbed the new bulb and met me at the counter. After ringing me up, he took me outside and then installed the new bulb without even asking. A++ customer service, did not expect this at all.

Needed a new car battery and I'm not mechanically inclined. The gentleman working recommended best…read morebattery for my circumstances, and cheerfully removed old battery and installed the new one. Amazing!

Paid almost 300 dollars for a battery,upon returning the core, couldn't get my core charge,unless I…read morebought the original card back,will never purchase anything from Advance again,this was a joke..sibley & Torrence

Went here for the first time. I remember when it used to be a Hollywood Video…read more Anyways, when I first walked in it seemed small compared to the other Auto chains in the area, however it fit everything on the floor that should've been out for the consumer to buy. I was approached by an associate asking me if I needed help. I usually like to find things myself, so I just asked them to point me in the direction I was looking, which they did. As I went to look for another item, another associate asked if I was finding everything or if I needed help. I will say they were a little slow on a Saturday afternoon, but were still eager to help. I ended up buying a case of windshield washer fluid, and some lights. The associate who rung me up, offered to carry the fluid to the car, which he did. It's not that I couldn't, he just assisted on his own without me asking. I thanked him and left. I will definitely be back to this location, but not for the reason of associates carrying my items to the car, but for the reason of them all being genuine and doing above and beyond...

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

I have been going here for 7 years and I never had a bad customer service experience like today…read more Rosie D has an awful attitude. Super rude and was extremely disrespectful and hostile as soon as I asked for her assistance. I didn't know something about my car and she mocked me in front of her coworkers twice & scolded me for not knowing. Throughout assisting me and checking out she continued to have a nasty energy/ attitude. The other 2 gentleman were respectful and actually helped me out. Never will I go back and use my money here. She needs a reality check. She can't continue to treat customers who are spending at least a couple hundred poorly. Absolutely awful.