Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

Being a short woman doing my own errands to fix my car, there's a lot of stereotypes typically…read morethrown around when I walk into any autozone looking for a part. I've had really bad customer service experiences with other stores nearby so I thought I should give this location a try. Immediately when I walk in I see it's not busy. Three employees were talking amongst themselves but once they saw me all asked to provide assistance. Let me tell you how awkward and loud it got... It didn't. The men were very respectful when I declined for help and waited at their respective posts. So my problem today was that my AC unit wasn't blowing any cold air. Typical me just assumed I needed AC/coolant liquid. I walk up to the cashier with a gallon's worth and really inquire on my problem. He asks to take a look at my car, which is what happened, and he recommended to recharge my AC thingy, (there goes my knowledge). I had NO idea what that was and was completely blown away by this technique I've never heard of. He walked me through the procedure, and found what appropriate sized canister was best. Completely professional. As I'm purchasing the product, the store manager comes up to ask me on my prior knowledge of this. I tell him I don't know anything, he tells me all the tips & tricks & the do's & do not's.. I was completely frozen in fear and anxiety. Luckily, he was nice enough to even do the WHOLE recharging procedure outside with me in today's heat. We stood outside for 15-20 minutes just periodically checking the AC vents in my car to feel if any effort amounted to anything. I was concerned that I needed to replace something or fix another thing. The manager kept reassuring me that as long as a wheel was running I should be fine. Long story short, I got what I needed: a lesson & a very cold car. I give huge props to the gentlemen inside as well as Andres, the store manager on duty. His customer service etiquette really changed my perspective on the Autozone locations here.

My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

Stopped in on the way to the airport to grab a t-shirt. They had 0 in the 2XL size, in any of at…read moreleast 5 styles that looked cool! When the sales lady asked how everything was I politely said, could be better, you don't have any 2xl, and her response was "that's not gonna happen!" I have literally been to 50+ dealers as I like to hit them everywhere I travel. Please see below pics of how I came in wearing a Harley shirt, hat and carrying a Harley bag. I have at least 100 Harley shirts, 8 leather jackets, boots gloves...the list goes on. Obviously she doesn't know that or that I also own 9 motorcycles, 2 are Harley's. Overall, this is the worst Harley dealer I've stepped foot in. Order some shirts, and don't have an attitude because you can figure out how to do so

I went there to buy some Harley shirts but it turns out that this location is closed as of December…read more30,2024. That's too bad, I always bought Harley Davidson souvenir items from here. The staff was always nice to me, and the place was exceptionally clean.

I stopped in to pick up some windshield wipers. They're not overly friendly; didn't say hi or…read moreanything. Perhaps because it's a small store but they didn't have much of a selection of wipers, to the extent that I walked a couple other aisles to in case I was missing something. They didn't have what I wanted so I left (without anyone speaking to me whilst in the store).

On a snowy day last year I discovered the lens cover on one of my car's rear lights was cracked and…read morewas anxious to have it repaired. I visited this Napa store and asked one of the employees, Mirek, about the availability and price of a replacement lens and he quoted me prices for two lens assemblies, explaining that the cost depends on the kind of light I had. I didn't know what kind, so he walked with me to the car (in the parking lot) to see if we could find out. At Mirek's suggestion, I turned the car lights on and we both looked, but could not tell which sort of light it was. I asked how difficult a replacement would be, he showed me where the access panel was on the car, explained a bit about the connections. I asked if he would do the work and he said he was not permitted to. However, I had time that same day to go home, find out what the car required and with what I'd learned from Mirek to go directly to a nearby repair shop knowing what to ask for and expect. Mirek was so helpful; I feel he represented Napa very well. Many thanks! -- Harolyn T., Des Plaines

Will M was really helpful and nice! I ran into the issue with returning a starter that failed after…read morea couple of days and he made the refund process so easy and pleasant, if you run into any issues I recommend Will M!!!

I had by far the WORST customer service in my life fro the Parts Manager Paul!!…read more I called on 12/26/17 and spoke with him about the battery I bought a couple years back,causing me a lot of problems and needing to get jumped every few months. He looked into and found a much stronger battery (that he even stated was recommended for my car) and verified it was in stock. He agreed I deserved a discount for all of my trouble and I felt satisfied. Fast forward to later in the day when I finally get jumped and arrive at the store. He starts ringing me up and the difference is MUCH MORE than what he stated over the phone. First he kept pressing on a button (with a condescending attitude) and kept repeating: see, it won't let me put the discount in. I THINK HE MUST HAVE THE ATTITUDE THAT WOMAN ARE IGNORANT AND DUMB TO THESE THINGS. Then he tells me that I'm charged a core fee because I'm not returning a battery. I said, I am returning a battery. He said, is there a battery in your car? I said no, because you just pulled it out and it's sitting right here, on the counter top! He said, exactly, so you don't have one in your car!! (I swear I'm not making this up. He then tells me I can either pay or he can put the old battery in my car. I decided to pay and deal with this issue later. He also proceeded to tell me that he really doesn't give a shit! And when I told him that I hope he has enough morals to install my battery correctly, his reply was: "That's just about the dumbest shit I've ever heard in my entire fucking life". VERBATIM I HAVE REACHED OUT TO THE CEO OF AUTOZONE, Bill Rhodes, but have yet to get a reply. At this point, I have decided to file a complaint with the IL Attorney general and see what happens. I will update this review if I hear back and an effort for a resolution is made. I wouldn't have even given the 1 star, but I didn't see an option to rate lower.

Bob the assistant manager at this O'Reilly is excellent and by far the best employee experience and…read morecustomer service experience I've ever had in my life in any industry

I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

Got the windows tinted and chrome deleted on my new car. From drop off to pickup, Ross and his crew…read morewere top notch and extremely professional. Perfect consultative approach helped them provide the best options and the attention to detail was above and beyond world class. Will definitely be recommending them to everyone I know!!!

This is the go to place in Chicago to get your car done. Real people with high end quality work,…read moreknowledge, and customer service. Could not recommend this place more.

O' Reilly auto parts 1589 Lee street is a great, knowledgeable auto parts store, they are really…read morefriendly!! Ask for Jack, he's knowledgeable and friendly!! He's been helpful every time I'm at O Reilly Des plains.

I came to buy a headlight bulb after I noticed it had went out. I am minimally car savvy but even…read moreso, Josef came out as soon as I popped my hood in the parking lot, took the bulb out and took me inside. He grabbed the new bulb and met me at the counter. After ringing me up, he took me outside and then installed the new bulb without even asking. A++ customer service, did not expect this at all.

Today is June 14th I came in at around 12:30pm. I walked up to the counter to exchange the battery…read moreto my car. The guy happen to ask me are you sure you got it from here? I said yes put in my number. He put in the wrong number and I asked him and again are you sure. I said are you sure you got the right number. He started giving me altitude and start making dumb remarks and he happen to be the manager!! He was a piece of shit manager. He wouldn't ring me out. I would like to file a complaint to corporate for even having manager running their business!!! He look like he's super high on drugs!!

Paid almost 300 dollars for a battery,upon returning the core, couldn't get my core charge,unless I…read morebought the original card back,will never purchase anything from Advance again,this was a joke..sibley & Torrence

Seems like people who work at auto parts stores just don't want to help customers. Or maybe it's…read moregendered? Because this was the second one I went to and the only time the guy spoke to me is when I brought my stuff up to the desk to purchase and ask a product question. I bought some wiper blades here but when I got home to put them on, the first one didn't work. So I headed back to the store and was apprehensive because I didn't think they'd let me return the one I opened, but he returned it without issue. Apparently they usually come with different clips to fit various wipers, but this one did not come with any attachment clips. I returned all of them since I didn't want to run into any other issues. I was surprised by the cost of the wiper blades (about $35 each for the driver and passenger side, and I bought a rear blade as well) and for that I decided I'll just let the dealer install them. It's less expensive to have them do it.

Stopped in because my AC needed to be charged and it was a hot 90+ degree day. Jose was super nice…read moreand helped me out. He came out in the heat and charged my AC for me. I will definitely be returning to Advance for my auto needs and I highly recommend Jose.