Desai really helped me with battery part today. I truly appreciate his help. For any future auto parts purposes, i highly recommend this place! read more

Needed help with a battery and these guys really came through for me helped me install it also !

Talked to Alex (Manager) over the phone yesterday and explained the issue I was having with a year old car battery that I purchased at his store. He told me to come by anytime for a warranty replacement battery. I stopped by the store this morning and now I have a brand new battery...free installation...and the whole transaction from the time I walked in the store to the time I drove away was about 20 minutes. From Alex to William to Chris the Tech. that removed and installed the batteries, they were all polite and very professional. Disregard the old negative reviews, this is a new crew...and if you're a veteran like I am, show them your VA or military I.D. and get 10% off your purchase. Gary K. read more

My check engine light came on so I stopped off one afternoon to get the trouble code pulled. A guy wearing a red hat at the counter is playing with his cellphone, never greets me while I stood there for good 3 minutes. Finally he's done with whatever he was doing and asks what I need. I ask to read the code then he says I need to come back 15 mins later because there's no one else at the store. There were zero customers at that time, zero cars in the parking lot other than mine that was right in front at the entrance. It takes 1 minute to do this and he refused. Courtesy service or purchase, do it properly if provided. No logic and poor customer service! No wonder this place received many negative comments. read more

Very unprofessional place slow with parts answer phones and Everytime I call to speak to a store manger even when asked what time he'll be in he is just never there . This is my local store and when I stopped in and asked if the gentleman Tom or Tommy was in to assist me because I have felt with him B4 and he always helped me out even for my 72 Chevy young guy but actually educated me with his knowledge was told he was fired .. I work for a big name company myself I believe that is against HR rules they need to get rid of non store managers who are never there or people who don't want to help gone and bring more people like Tom . But I guess that's too late I'll no longer go to this dump . read more

If the Advance Auto Store website was actually updated, I would have known the store closed an hour earlier than what was posted and would have saved myself a drive that was 45 minutes out of the way. Got there 15 mins before 8:00 and found out the store had actually closed at 7:00. What a waste of time read more

Went to this location today January 31st. Arrived just after 9:30 the store opened at 9 but the door was locked. Somebody came out to the door and told me their manager was late so it would be half an hour before they opened. Wait my options and took the 5 minutes to drive to Autozone instead. Very disappointed in this location. read more

If i could give this a half star I would. The WORST customer service I have ever witnessed. The staff there was so busy fighting over a lunch break when three customers and I were in line waiting.....the only team member was on the phone then walking sluggishly to find parts and then back to the phone all four of us ended up walking out of the store to go elsewhere. TERRIBLE! read more

Josh and Ernie went out of our way to help my husband and I. My car had just gotten a new battery at another mechanic shop and when I got back to my car after ordering dinner it wouldn't start. I got it jumped and went straight to advanced auto parts where in 13 degrees weather Josh came and helped me check my battery, cleaned it, and tightened the connection. Ernie came out and assisted too! Josh and Ernie are the best!! If I ever need a battery again I'll take it there!!! They didn't try to scam us and sell us a battery when they easily could've they were honest and considerate!!! read more

In this place, it's all about who you get on staff. Two of the three folks I've dealt with were professional and friendly and got the job done. But unfortunately, the guy I've dealt with most (until learning to avoid him) just doesn't care. You can stand there while he does something else, no acknowledgement at all. Then, when he gets to you, it's with a stony face and a sense that he's doing you a favor. And it isn't just that he's having a bad day, it's been several times. Worst, he's incompetent: I brought in a part to have replaced. I find out later, that instead of reading the part number off it to order the new one, he looked up something else in the computer. I am well into disassembling the car when I find out the the part he ordered wouldn't work. If management bounces that guy, the place would be fine. read more

I stopped by only knowing that the front headlight of my car wasn't working. Clueless about what type of bulb I was supposed to get I only told Alexy the year of my car and he was extremely helpful. I walked out of the store within 5 min. Great customer service. read more

I wouldn't give this store even one star if I could. This is the worst store. Although Advance Auto advertises that they install batteries, wipers and such stuff, they never do it here. The staff are very discourteous. Few days back I wanted to replace my windshield wipers and when I requested them to install it as I am not very handy with these, the person point blank refused and said they don't install. Today I asked if I can buy a new battery for my car and have it installed, the guy says he can't do it today because it's cold outside. They just don't give a damn whether you buy stuff with them or not. If Advance Auto allows its employees to behave this way, I don't think they can survive in this competitive market for long. read more