Honestly Samuel the young guy working there seems mad and annoyed to work there. I went for a warranty exchange and he kept giving me every excuse not to help me. I asked please cause I didn't know how that I would give him a tip and he just kept insisting that he didn't help out anyone and his tone was just super rude and stand offish. I hope he doesn't work there for too long cause his attitude and demeanor sucks he has no empathy nor good customer service. Mind you after telling me no he goes and helps someone else with the same issue. I'm sure if it was personal or I don't know what his problem is but he shouldn't be working for customer service if he's gonna have an attitude and not help out people when they got no one to help. read more

O'Reilly Auto Parts - That's the guy Samuel I believe his name is. - Auto Parts & Supplies Near Me - Bell, California

Came in here just to grab some gloves, and whoa... got hit with some crazy prices. The black disposable mechanic gloves were like thirty bucks a box. First timeLooked around a bit more and noticed a few other things seemed higher too. read more

Drove an hour to get here, only have one of the 2 parts I need. Online said they had both. Waste of time, don't expect to find what you need here read more

Horrible customer service! The guys are rude there and rude to other co workers from different store location. I was talking to one of them the phone asking questions and I was in need to ask if I can pay and pick up and quickly hung up the phone. When I purchased a part and one was missing one, i called to see what I can do to pick up the part and didn't wanna help. I don't know who hires these guys but there needs to be a good manager and get new employees! Never coming to this location again. read more

Best place to buy your car parts great people they know they know the name of the part in and out quick I don't why these other people are cry babies the customer service was great some people get mad because they don't know what part they need next time the customer should bring the mechanic with them read more

The young in charge said he honestly doesn't care about the place. Would not turn my rotors if I would go somewhere else that he didn't care as well. Bad attitude towards me a customer that's been buying automotive parts even before the name o reillys. They turn their inexperience in turning rotors into attitude. Will stop going until I must. Will start going to the small mom and pop places like my brother told me to in the first place. I wish I had recorded this to put it on a social media for people to see. read more

Bro these front desk employees ain't shi they some dude answered the phone and hung up on me mid sentence thinking I was done I had to recall to finish th e sentence and still hung up had me tight read more

Came in for oil change supplies, was attended immediately once in line by Mike at the register who was very friendly and helped inform us of the oreily deals and warranties on products which was very informative. He assisted us with price matching and helped us save some extra bucks. Great guy great vibe, give him a raise ASAP read more

Top of the line customer service. Quick and helpful. Needed an oil filter and they called and verified multiple locations to verify if the filter was in fact in stock to prevent me wasting time. read more

They have a large selection of automotive parts, accessories and maintenance/cleaning products for your car needs but always have problems when calling the store with either never picking up or when they do answer you're placed on hold for an extensive period of time. On 8/9 I called in the evening around 6 pm and was placed on hold for 7 minutes then I hung up. I probably would've been on hold till the store closed or grown a beard. I never called back and decided to call Auto Zone. They answered and tended to my needs. If O'Reilly's staff are busy or short staffed I understand but please don't forget about your customers holding on the phone. See image attached. read more

O'Reilly Auto Parts - On hold for 7 minutes then I hung up. - Auto Parts & Supplies Near Me - Bell, California

Very knowledgeable at this location planning on Richard really understand what the correct parts are to help me get back on the road. In fact there a variety of different suppliers and tool sets I was able to pick up that saved me. Time is the time in addition to being a clean facility was easy parking. I highly recommend this location. read more

Although it is always busy. They have an amazing customer service. Specially Carlos who assisted us. He kept reassuring he would be with us shortly. read more

Awesome team ! They do know their stuff! Best part, they are less than a mile from my house.

this guys are so slow and they don't care just drinking stuff and a was making line with 20 people for like 40 minutes. suck a bad service and don't recommended read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Bell, California

Great customer service on my last visit to purchase a new battery for my car. My battery turned on this morning but very forced so headed over to replace it. Staff was helpful in finding the right battery, removing my battery and installing the new one. Both associate and myself learned a thing or two in removing my cars battery as it came attached from several areas which was complicated at first but managed to figure it out. read more

This place is getting worse and worse,, Horrible sales person, I took my battery to have check out, like I had done lots of time this time was different, Usually I get a call once car battery is charge or not, So I waited for over 2 Hours and no phone call, I call the store to Inquire the phone rung about 20-30 times until someone from the store answer her name is Cecei ,when I ask about my car battery if it was ready to be pick up,, she said doesn't know the for me to come down to the store and find out, I ask her why is it no one hasn't call me, she Cecei said we don't do that is the customer responsibility,. when I ask to speak with the manager she said there is no manager in charge ,To make Story short they were traying to sale me a new car battery, cause my existing one they said is no good no more, this guy give a small car battery and I told him this isn't the right size is too small I desire to take my car Battery went to Auto Zone have my car battery check out again and my car Battery works there was nothing wrong with it just need to be charge,... Watch out people if they said your car battery is not good GO Somewhere alse for a second opinion this people they're crooks. I given (0) Stars if I can. read more

I just want to say this because my experience in this place was very unpleasant due to the situation that happened to me there. I want to try to help the managers of this place because I do not want to make the problem big, but yesterday Friday June 21st between the hours of 12 pm and 2 pm I was passing by there and it occurred to me to stop by to ask about a part of my car that I need to change and the person who helped me was... I don't know how to describe their comments and their actions but I entered the business with my wife and the person who helped me asked me who I was with and at that moment I did not understand his question because it had nothing to do with my question about my part of my car that I needed and I answered that it was my wife, immediately that person, I don't know why, wanted to give me a high five and I did not pay attention but I think that what the person who helped me did was sexual harassment and the truth is I did not want to answer aggressively because I could, but I found his comments very rude. And the truth is I do not plan to return to this place just because of the poor service and the very ordinary treatment of these people. Managers, please, you have to ensure that you have good workers to represent your company. read more

My car needed a new headlight bulb and i came here to buy one. The employees here are really the best! They were super helpful with my car and made things so much easier for me. The customer service was above and beyond, they even came out to my car to check out what light i needed specifically and it was super hot outside and they didn't mind coming outside to check. Small acts of kindness like that really go a long way :) read more

I've never had such a horrible experience trying to get a part for my family's truck. Terrible customer service. The staff (young girl with green eyes) had such a terrible attitude humiliated my husband in front of staff and customers. I asked for a Fan Pulley , she looked at my husband as if he was a total idiot walked away with an attitude because she couldn't understand or she didn't know what part we were asking for. Not until another staff member suggested to look under "fan pulley" something my husband had mention since the beginning. We tried calling the store to talk to a manager and phones are NEVER answered in this store ! Unacceptable! read more

Not ever going to this place again! It seemed like they know it all but they don't. The two guys up front were watching a soccer game while at work on the phone!!!! Last time I check at any job place they tell you to not use your phone thats a write up but damn must be easy money standing there ignoring customers while watching a game! They need help with customer service because even the lady in the back was yelling at the only guy who was actually working! I hope that guy gets a pay raise even though he seemed tired but was the only one working and not on the phone! Not sure how they get all these 5 stars maybe from fake accounts! But they need help at that store hopefully the district or regional manager sees this review! Keep in mind I barely complain about anything ‍ read more

Great service , I have a 1999 Toyota was not sure if I can find power steering hoses but did at this store. Had , really good customer service. Thanks read more

I live in Bell Gardens and I have two O'Reillys close to my home I have never gotten any services close as I got here and I got the service over the phone it was amazing I spoke to a gentleman named Jairo I was inquiring about my brake pads I was sure I had already bought some and I'm already due for replacements The reason for my review is the shitty service I have received at the location in Bell Gardens specially by a guy by the name Arturo Couple of weeks ago gave me my hoses wrong like 3 times in a row Yesterday I come wanting to buy my brake pads and he has the nerve to tell me that I don't have any of them on the card then I phoned the location in Bell to get info and they are horrible as well had me on a seven minute hold never answered My day and experienced was saved everything was made amazing by the gentleman Jairo I was on the phone with him verified my parts being on my card and was the most polite employee however spoke to and not to mention professional I was able to verify what I needed that I indeed have my brake pads available for exchange this company needs to stop hiring in competent individuals like Arturo and the other gentleman in the location in Bell and hire more people like Jairo in the paramount store read more

It is a very complete assortment of parts and accessories for all types of cars I really like this place always have what I seek and the people who serve here are very friendly read more

Joe has been good to me. I come to this branch most times. Guys/ladies working here are always helpful.

We called in last minute and were helped by Francisco. We gave him a very poor description of what we were looking for but he was able to figure out what we needed. Thank you for your time and patience! read more

Went there to buy some Armor All it took at least 15 minutes for someone to Cash me out. Employees were busy looking up parts for other Customers. read more

Man....as much as I really wanted to give these guys 5 Stars I just can't. It wouldn't be an honest review. Came and tried to change my brakes at the in-laws back in October 2018 and they ended up giving the wrong pads. I came in and it was no hassle for the exchange and the worker apologized and gave them the benefit of doubt. Cool whatever people make mistake no big deal. July 2019 during Mercury's Retrograde came in to buy A/C Recharging Can walked out after purchasing it and got to my car and notice on the receipt that it said it won't work with Hybrids Only if it didn't have a belt, came back inside with the cashier and ask him to double check in the system if my car was compatible and without checking Andrew said no it won't work and said to go to the dealer. WTF? He said it won't work, I guess when you see a bald chino you can't get that extra mile service by at least checking. Whatever, he refunded me my money. I get to my car and call Autozone down the street on Atlantic asked if they carried what I was looking for, Esmeralda said yes come on down. I asked specifically can you check to make sure to save me the trip. Long story short she confirmed by checking my year make and model and said "YES, come on down!" Like the game show, The Price Is Right! ~ Lo and behold, "Chingás Sú m&dré!!! they had the same can that I bought at "O'Reily's" that I returned that Andrew said it wouldn't work without even checking in his f$&!kn system. She said yes it will work, in our system it said as long that it's r-134 it'll work fine. It was $5 bucks cheaper too, she said all I needed was 17oz but you should get the 18oz because that's all you need. 30 minutes later, I got cool a$$ A/C!!!! Thank You Esmeralda at AutoZone on Atlantic! Youda Best! read more

Bad customer service. The lady that helped us making face expression after asking questions... won't go there again

Been here a few times & theres always nice & helpful staff. Considering my past experiences at A-Zone, this place is no doubt the best option. read more

The only place that had the part in stock. I gave 3 stars. I must have waited 20 minutes behind the red line. Huge store but only one person at the parts counter. A guy ran over, logged into his computer and helped. From this point the service was great. read more

I've been here 75 mins waiting for tools to take my battery out if the car (without their help) to get checked. I bought the $200 battery here 6 months ago and it died on me 4 times. I am here waiting and just watching the customers are frustrated cuz the lines are extremely slow and only two checkout guys. Don't come here if you want fast friendly service. The store is virtually empty but a very long wait time with impatient customers. I have observed people leaving their items on the counter and leaving the store out off frustration. read more

Worst experience ever. They give you the wrong part after I specifically provided the details about the item I needed. Go back to exchange it and find out the piece I actually needed was over $100 difference. Always make sure you verify the item you're getting their store employees need more training or just need to pay more attention. read more

great place to get parts for ur car!!!! this oreilly auto parts has in stock so many parts than other O'reilly store around the Los angeles county..... read more

I will drive the ten minutes to get my stuff here. First, it is a warehouse store, meaning they have a lot of inventory and most likely will; have what you need behind the counter. Second, they seem to put their more knowledgeable staff here. I normally do not name staff by name but in this case I will. Thomas helped find the brand of oil filter I wanted. Javier is a cool cat that does now his stuff. 5 out of 5 stars for this group. read more

This is a huge store u will find the quality replacement needed for ur car behind the counter at a good prices the team are xperts and they always have an answer in person or over the phone... read more

each time i come here i get stuck being helped by this "German car specialist" Luis who really knows nothing of what he claims! he botched both of my orders, told me one thing and it turned out its completely wrong. he took a hose i had and cut it, without my permission, slapped a seal on it and gave it back to me saying it'll work, it didn't, had to go all the way back and switch it out.went back another day and got stuck dealing w/him againn.. told him what part im looking for and he totally pushed the wrong part on me let me know that "he knows what he's talking about" i guess when you own a bmw you magically become an expert with them.. the part again was not what I asked for nor needed.i go to O'Reillys with questions because I assume they'd help me find answers or find someone there who can help me but he just sucks all around.hes a big brat and thinks he's some great mechanic if you don't really know what parts you need when you go in find someone other then Luis to help you he's a short chubby guy w/glasses. read more