Let's just say the food chain has gone down hill. The food is mediocre at best. And that's being generous. My husband did get a Rybeye that was not worth the price. But it wasn't bad either. I got the combo appetizer with , cheese sticks, potato skins. Potato skins are rinky-dink and dry. The chicken tenders were about half half the size as they used to be in the size of my pinky in length. The cheese sticks is nothing like they used to be as well. And I wish they would bring back the old rolls because these are nothing but air and kind of had a stale taste to them. Overall, the food was not that great, but the service was excellent and our waitress was really nice as for a lot of the other employees who work there. read more

O'Charley's Restaurant & Bar - Cheese, sticks, chicken tenders, and potato wedges - American Near Me - Springfield, Tennessee

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Food over priced. Loud rock music hated it. Service way too slow. Nice sever but short handed. Food wasn't bad when we finally got it.

The server was fantastic and the food was delicious (I had the Atlantic Salmon and the Hubs had Louisiana Steak) it came out quickly, too. Oh and the fresh made bread... I mean what's not to like! read more

Food is cold and disgusting don't know how this place is still open for business. Mother in law sent her dish back due to it being cold and they still sent it back out cold like they did nothing. We are from out of town and definitely not ever going back there again. Service lacking in making sure you had drinks and had to go to the bar for service on getting drinks cause sure couldn't find waitstaff. Should've known better by looking at previous reviews that this restaurant was no good and big mistake for trusting the in laws to go. read more

Went to dinner at O'Charley's in Springfield on 1/1/2025. Have eaten here in the past with decent food and service. On this occasion the service was terrible, left waiting for silverware, drink refills and other requests that never arrived. The food was lukewarm at best, pasta was overcooked. The restaurant was not busy at this time and not an excuse for this type of service. Likely will not return to this location. read more

The best thing I can say about tonight's visit is the people I was there with. I had the Cajun chicken pasta and it was " edible "... That's all I can say about it. Two people I was with ordered the club sandwich and neither one of them finished even 1/2 of it... everyone who had fries thought they were bad... one even sent them back for some fresh ones. She said they were better than the first ones she got... It has been a good while since I was there and probably will be another great while before I go back. read more

Our host Adriana was very considerate and warm. Made us feel very welcome when we came in and greeted us with a smile. And was even bussing tables when they were busy. The food was really good and quick. And the rolls are AMAZING! And the place smelled nice. read more

Really has a great thing going I do miss the bourbon glaze salmon tho but I ordered anyway the seafood Combo which should have been great but was overcooked dang . Came in the next night , I'm working in town staying at hotel next door , ordered the shrimp and crab cakes appetizer with side salad. I ask server please don't over cook ? Got the salad a bowl of lettuce an a couple slices of cucumber ? Idk LOL then comes my appetizer idk ‍can i get some shrimp that isn't burnt ? Y'all have a good thing just run it in the ground the server saw the shrimp I didn't eat never said anything? Idk does she even care I hate to not leave a tip but it was all bad here ? You tell me O Charleys read more

Adriana is such a sweet person! And she is a very hard worker and such good help. I definitely recommend her.

Why people still eat here is beyond me. The most average Luke warm food I've ever had in my life. The inside was dated and gross looking, the menu hasn't been updated in prob 15 years. I'd rather eat at an Applebees or Chili's over O'Charleys any day, and that's saying a lot. read more

CLOSED WITH NO EXPECTATION OF REOPENING!! What horrible management! Must be poor management, I'm shocked a corporate would let the bad reviews continue, although this is a glorified Shoney's. We've been here several times lately and they are out of the Cupcake Prosecco every time! Tonight they're out again and no lin read more

Waitress was horrible!! Food was not prepared right, had to wait 10 minutes before anyone seen us and got us a table. Will not be back!

The people, especially our waitress was really nice and knowledgeable. I had the steak and a salad and a baked potato. The salad was good. The potato wasn't completely done and it wasn't warm. The steak wasn't bad but I've had better, even at other O'Charley's. Santa stopped in and he was a good one! My 1 year old grandson sat on his knee for a picture! read more

O'Charley's Restaurant & Bar - santa holding a baby - American Near Me - Springfield, Tennessee

I stopped in for a burger today....big mistake! I ordered a smash burger... so overcooked rubbery, cheese not melted, burgers not smashed! Just absolutely disgusting and I will never go back. The burger was not smashed at all. Just a sad grey burger read more

Walked in to restaurant tonight at 7pm. Sign says the close at 9pm. Was rudely sat at table. Then sat and watched while no less than 5 employees all walked around trying to clean up so the could go home. After exactly 20 minutes with no other customers one waiter by the name Sal says he will be right with us. Then he proceeds to walk away. Minutes later he walks pass us again not asking for drink order or anything. Now I'm sitting watching several other waitresses and waiters and even what looked like a manager all doing their end of shift duties like the place was closing for the night and not a one proceeded to ask if we wanted drinks or if we were ready to order. We got up and walked out and I proceeded to tell the waiter that if they are not going to serve people after 7pm they need to change the sign to say they close at 7pm. Who knows, maybe I'll give them another try tomorrow as we are staying in town a few days but not likely read more

I see why this location has only a 2 I should have known better but right near the hotel. The customer service is awful and when brought to management attention she could have cared less. We are busy it gets that way. Rude is not due to being busy. read more

Lied to my face and said they took something off my ticket that I didn't order and then charged me for it when they said it was being taken off. Pieces of crap. I won't be going back to this specific location for that reason and other service flaws I won't even mention because they literally stole my money. read more

Prime Rib - after 20 minutes waiting - sorry we're out. Rolls - sorry we're out. Kids meals out in 10 minutes. Adult meals - 30 minutes waiting and counting. Still no food. I wish I could give them 0 stars. Never again. read more

The place is arguably one of the best chain restaurants in town, and that's saying something considering my rating. I ordered the steak and ribs combo with fries and broccoli. I ordered the steak medium and this is how it came out. I mentioned my disdain for it as soon as it hit the table. The bartender and the manager who delivered the food both scurried away instead of addressing the issue right then and there. Although they could both see how the steak looked when they dropped it off. (Smh) I ate the ribs deciding I would send the steak back when they returned, after 2 bones the ribs were ICE COLD on the inside. So I sat there for 30 minutes looking at the manager and the bartender seemingly look everywhere but at me when they knew I was displeased from the time they brought the food to the table. I was finally able to get them to come back and I sent the plate back. Didn't want to try anything else. The manager then came back and apologized offering a free meal when I returned. I accepted it although I probably won't return beyond that. read more

O'Charley's Restaurant & Bar - Ribs & Steak & Baby Back Ribs* - American Near Me - Springfield, Tennessee

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Restaurant is in need of a major revamp it's dingy, dust everywhere. Been waiting 30 minutes for my meal of chicken tenders n fries. Haven't gotten our salads yet. Won't be back that's for sure. read more

Our first visit and definitely our last. such a disappointment. waited 40 minutes for fish n chips and a pork chop. fish was ok, pork chop full of gristle and so over cooked it was inedible. the only good thing was the cocktail we ordered from the happy hour menu, then got charged full price. just not worth the argument, told waitress food was bad, left my entire dinner sit, no discount or offer to get something else. paid our bill, and left. we moved here recently, enjoy dinner out frequently, unfortunately not here ever again. read more

By far the worst Ocharleys we have visited. Every time we say we give them one more chance and every time it ends the same, not good. Wait times are extremely long. If you are calling in for curbside or to go, expect to double the time they give you as to when the food will be ready. read more

It was ok. The pasta was pretty blah and it was Cajun. Cheap spices. The pie is good though.

Has to be the worst food ever. The prime rib was so tough you could hardly cut through it. Prime rib didn't have any flavor. They were out of rolls. The baked potato not baked but microwaved and wasn't done. The spinach artichoke dip was cold. Will never return to this business. Corporate should be ashamed of this location read more

Horrible service waited two hours for my food. found hair and bugs in my drink. don't recommend eating here you'll fill up on disappointment. Only reason it gets a star is so I can comment. read more

Our waiter was extremely nice and down to earth. Didn't keep our glasses full and forgot some things but they were busy. Easily understood. However he didn't tell us till after he ran our ticket that you cant get free pie(on Wednesday) and free kids meals at the same time. I could have saved money had I not ordered the pie he offered. A fair warning would have been appreciative or knocking off my kids meals and charging for the pie. The food was good, nothing that was fantastic. read more

Ok. I have been here abt 6 times now. Bad service x2, cold food x2, horrible bartender ONE time that made me stop coming here for 6 mths, and just killed a bug that was crawling across the table....mmm read more

Food was good. We had to wait twice for a refill on our drinks. I think their prices went up. We went there on free pie Wednesday so it was worth it. read more

Horrible service. Waiter ignored all of our needs and reached across my face constantly to grab food

Kudos to this Ocharleys store on the freshest Southern Fried Chicken Salad I've ever eaten. Mine and my husbands food was visually appealing. Hot. Fresh. Cooked to perfection. He had the steak and ribs and they were great. Nick was our server and he was great. Bartender was amazing. Great experience. I'll definitely be back. read more

O'Charley's Restaurant & Bar - a plate of food - American Near Me - Springfield, Tennessee

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The service usually sucks, but in the dozen or so times I've visited this location, the food was always good. Cook seems to have a hard time getting steaks medium, a few times it was a little rare. (bloody is not medium) read more

The food is pretty good overall... the only thing I have to complain about is the fact that they are unwilling to substitute potato wedges with chicken tenders in the top-shelf appetizer. WHAT IN THE WORLD! The waiters excuse was "the chicken is more expensive than the potatoes so they won't let us do it". That is ridiculous.... it should always be costumer first read more

This restaurant hit or miss. Sometimes food is excellent. Sometimes not. Do not visit often for this reason. Good steak.

Charlie was my server(Idk if I spelled her name right) but she was probably one of the best servers I've ever had and the food was FANTASTIC! read more

Very disappointed! Server was extremely rude. Waited over 45 minutes and decided to leave Asked for the check for the soup we actually received and had to act ugly just to geT the check. read more

Slow service no bread, but food was nice and so was our waiter who was apologetic about the wait

Really so very tired of giving our hard earned money away and walking out hungry due to very poor kitchen management! Ordered the hamburger steak meal only to be told after a 45 minute wait they were out of gravy my husband says thats fine just bring it with some A-1 steak sauce sorry we are out of that too. So he tells the manager ok just bring me the chicken tender plate like my wife has 2 minutes later no lie all of our food was served luke warm at best the signature potato soup was literally made with french fries and soo very spicy the fries were cold and limp and the chicken tenders were so heavily breaded and under cooked several still had wet breading and were pink. The childrens grilled cheese was the heal of the bread and only one side grilled and the other childs hamburger barely measured to a sllider on a honey roll! Told the manager the kitchen had some serious issues her response I am sorry we will address it. No trying to make anything right at all. On a lighter note the waitress was very apologetic and tried her best but when the kitchen keeps sending out crap what was she to do! Big waste of money! read more

We went on free pie night, so that was a great perk. My friend loves their caramel pie. We enjoyed their food. They have a large menu. Their atmosphere is more like a Kelly's. I liked the circle booths that they had in the middle of the restaurant area. My friend had the hot chicken salad and it was pretty spicy. They served hot bread and butter prior to the meal which is also a perk that most people enjoy (we did have to ask for it though). The food came out pretty quick. read more

Used to like this place. Keyword is USED. Had a bad experience last year with a ribeye I ordered that was soured. Not sure why I came back but I did. 3 weeks ago we had a good experience. Nice and very attentive waitress and the food was great! Last two times? Not at all. Tonight our waitress was Miyah. Didn't ask if we wanted an appetizer, only refilled our glasses when she brought our food, left half the order in the back, back talked my wife, didn't ask if we needed anything else, didn't ask us to check and make sure our steaks were cooked how we liked. Basically everything a waiter or waitress should be, she isn't. Did a manager come check on us? Ask how we were? Why our glasses were empty? Nope. The food wasn't bad but Miyah left a bad taste in our mouths. read more

Went here today after church with a couple of new friends. I got the Eggs Benedict, finally after 45 minutes our food arrived. Yes, it was busy, but we were chatting, so that was fine. My poached eggs were harder than boiled eggs, no where near poached. I turned one of them over & it was brown, not sure how this happened with poached eggs. I don't like to send food back, but everyone at the table said that was inexcusable. I was just not going to eat it. I also didn't get the fresh fruit the 1st or 2nd time after asking. Eggs were slightly better the 2nd tlme, but my hone fried potatoes were from my 1st plate. Waitress never asked how the 2nd plate was. Very disappointing when you pay $11.99 for a plate of food! read more