I used Dave to purchase my carpet from Area Floors and Colt installed it. We chose the most…read morepremium rubber pad available and have no regrets. Colt did the installation and he was excellent. He showed up on time, worked hard the entire time he was here and cleaned up after himself perfectly. I would recommend anyone shopping for carpet installation to use Pannell Floors. One thing I learned about installation of carpet is that it significantly improves the ability of the installer to stretch the carpet if it sits in your house overnight to acclimate to the temperature and humidity of your home. Not only does this improve the installation, it extends the warranty. You pay extra for this service as it takes his guys two visits to install the carpet vs just showing up and doing it. Colt removed and disposed of the old carpet and padding, then cut the new rubber padding to size, ran a double tack strip so I could run my surround speaker wires under the carpet then cut the carpet to rough size. We then cranked up the heat to around 74 degrees for the night to warm up the carpet so it can stretch better. It looks and feels outstanding. I'll use Dave and Colt when we need the rest of the house done. They are responsive, professional and price competitively. There was very little waste or leftover (which we regret), but it's a testament to how accurate Dave orders to minimize cost of material. I would recommend this rubber padding under any rug or runner vs. what is available to purchase online or through Amazon...even the expensive 1/2" rug pads. The rebound is so much better and easier on your feet, it feels luxurious!

Pannell did a great job! Professional, fast, beautiful work, personable, and competitive with the…read moreother bids I got. Thank you!!

Pat did such an excellent job repairing my carpet. I have a cat that gets trigger happy on the…read morecarpet near the doorway - impossible to hide! He came out within a timely manner and was able to use carpet from the closet to repair the area. You can't even tell there was damage before! He also had samples on hand to patch the carpet he took from the closet, which was very much appreciated. I'll be sure to hire him again for any carpet repair I need.

This is my second time needing Pat due to pet damage he is so quick and when I tell you that it…read moredoesn't look like any damage was done what so ever and he is fair he's not going to charge you a arm and leg !!!

I had all of the carpets in my 2300sqft home done. Installation was great and went really smoothly.read more

BUYER BEWARE! This company has the WORST customer service I have ever encountered. I purchased…read morecarpet for 2 bedrooms and rubber flooring for my exercise room in early July. Was given two different install dates for each floor type. First install was for the rubber floor which happened without issue. Stan was my installer and he was GREAT. If that was the only installation, my review would be five stars. Installation of the carpet was to happen on 7/28 between 8am - 9am. Received a call at 9am that the installers truck broke down and he'd be here at noon. Noon comes and go without anyone showing up OR an update. Called them around 1pm and they say they found an installer and he's on his way. A crew of two guys show up, do a walk of the rooms & inform us we need to remove everything out of the closet due to the built-in inside the closet. We were told by the estimator/owner when we got a quote we could leave everything on the top rod of the closet, hence why we didn't remove everything. My husband starts pulling everything out of the closet & asking the installer questions about the installation inside the closet. He was frustrated that the plan changed but he's moving clothes out. The installers walk out without a word and never return. We didn't know what was going on so we call the store & they didn't seem to know either. Find out later the installer was "offended" by my husband. For what? No one knows. At this point I am offended by the installers unprofessionalism and disrespect. My husband did not yell, curse, or do anything that should to walk off the job. Gilford's response is they were taking him to a "nice dinner" to talk to him and would work on getting an installer for the following day and they'd call us with an update. They didn't and we ended up having to call them, again. Fast forward to Tuesday. We called around 11am because no update. They tell us an installer will be out "between 12 and 1" after another job. That time comes and goes without an installer or update. Text them for an update: he's finishing up and he's coming today. At 4:00pm when no update or installer shows, I call the office to be met with more rudeness and unprofessionalism. Rob starts yelling, talking over me, told me he doesn't care AND hung up on me. Apparently he didn't like that I'm frustrated with their missed commitments, lack of communication and unprofessionalism. Told me I'm "flipping out". I don't know who wouldn't be frustrated with the situation. Rob doesn't know how to deal with customers or de-escalate situations and made it worse than it already was. Installers show up at 5pm and don't leave until after 10pm. Still have to put everything back and set up beds in order to sleep so we don't go to bed until nearly midnight and I have to work the next day. Why wasn't our installation prioritized for that day since it was missed on the promised day? Why were we put off until the LAST appointment instead of the first? Again, no customer service. I've waited 6 weeks since our installation before writing this review to see if they'd reach out and apologize for their screw up and Rob's disgusting response towards me. Nothing. Not an email or a phone call. When the 2nd set of installers heard the story, they apologized, which I appreciated, but felt it was the owners that should have been making the apology. It was the first time these installers worked for Gilford. Why do they recognize the behavior was unprofessional but not the owners? I have more floors to do but I'll be looking for a company that doesn't berate customers when they want an update on missed appointments. Rob made it clear when he said he "doesn't care". It shows and I'll be giving my money to a company that does care.

I've used them a couple of times and the Mexican fella is amazing but apparently John, the owner,…read morelet him go and the company is going downhill now. I've called John's two numbers numerous of times and he doesn't have the decency to return a phone call. The ONE time that I got a hold of him, he jacked up his prices but I decided to continue my business with him as I was pleased with the other guys work but then John flaked put on the appointment after having me waste a whole day waiting on him and hasn't been reachable since. Very poor customer service and I can't even tell you if they're decent anymore without the one guy.

We have been using John and his team to clean carpets for nearly two decades now. They're great!…read moreThey don't soak the carpets with excessive water and soap. I'm always amazed by his tricks for removing or patching the toughest stains. John is also very trustworthy and honest. If he doesn't think a carpet is salvable or needs to be replaced, he'll let us know. D & L is our go to for carpet and floor cleaning!

Coating lifted under my jeep tires. Repair used a different color of coating. Repair tech said…read moreit would match once it dried. That was weeks ago. Still trying to get Wise to respond.

They are great when it comes to coming in to assess the property and give estimates. Amazing…read moreservice, good quality work, expensive coating tho.

I have used 360 Floors & Design several times and they never fail to deliver. My recent issue had…read moreto do with squeaky floors. I built my house in 2020 and wouldn't you know it one year after my contractor warranty expired I started experiencing squeaking floors in the living room and master. I tried to live with it but after a few years I gave up. I had Aaron come out to look things over and he gave me a bid that very day. We then set up a day for them to come out and they were here right on time. Upon inspection we found out the subfloor had been nailed in instead of screwed down which is why everything was starting to squeak. The guys were great about moving the heavy furniture out and then back after they finished. Give the local team a try, I'm sure you'll be impressed.

I just had my kitchen backsplash re-done by 360 Floors & Design and they were amazing to work with!…read more Dylan helped me select a unique subway tile that would compliment my creative tile feature idea and was so helpful in every step of the process. .James the tile installer did an amazing job and I'm thrilled with final product! I'm already looking forward to working with these guys again next year when we re-do our master bathroom.

I found Project Floors while searching on Facebook Marketplace for a small piece of flooring to use…read morein my camper van build. Since I only needed a small quantity, I was hoping to find leftover materials from someone's project. That's when I came across Project Floors' post about having remnant pieces available, so I decided to stop by--and I'm so glad I did! From the moment I walked into the store, I could tell this was a special place. The space has a great vibe, with amazing art and aesthetics that reflect a true appreciation for design and quality. To me, that's always a good sign--it shows that the people behind the business genuinely care about their work. Matt was incredibly helpful throughout the entire process. Not only did he help me find the perfect flooring (in a very cool color-way called 'seashell'), but he also gave me valuable tips on how to install it myself. He even went the extra mile by helping me source the necessary tools and materials to get the job done right. Compared to big-box flooring stores, Project Floors offers a truly personal, human experience--something that's becoming rare in today's consumer-driven world. I'll be telling everyone I know about this awesome company. Thanks, Matt!

Matt was very responsive. Sent his floor specialist Joe who was on time, professional and kept my…read morehouse as clean as possible during the hardwood floor refinishing project. My floors were installed in 1999 when the house was built and he did an excellent job. They look brand new. I highly recommend project floors and won't hesitate to hire them again. Pricing was very reasonable and competitive with other quotes we received from other companies.

Excellent response and communication. Brittany provided outstanding assistance and thoughtful…read moreguidance that was helpful and appreciated when I picked out flooring. We met at the showroom and she came to my home with samples. Greg did an outstanding job giving me a straightforward assessment of what would be needed to repair the flooring. I got a written estimate right away. Very impressed.

Great job on my bathroom remodel. I would definitely recommend and use them again. Work was done…read morewith care and professionalism.

Great selection and helpful sales people. In the last year I've done new carpet in 2 of our homes…read moreas well, have referred these guys to a number of people in my sphere.

Excellent service!!! The Salesman, Cliff, and installer Kurt were AMAZING and able to help me in a…read moretime crunch, and Great to work with. Cliff made shopping for Luxury Vinyl Plank (LVP) easy. I told him what I was looking for and he was able to show me my options right away. Kurt, a lead installer, was able to come out to measure my space right away. He had a wonderful attitude despite sacrificing some of his own time to be there. I ended up having to go a different direction in my situation but I found it very noteworthy that Crown Carpet was willing to go above and beyond!! I will definitely keep them in mind in the future. Side note for those of us that are frugal: when comparing quotes some installers do not include things such as: pick up/delivery, baseboards & mouldings, etc.. (Crown has you covered)

They did a great job in our basement room. Easy to work with and appreciated the non salesman-like…read moreattitude. Helpful in choosing the best carpet for the room that needed it while staying in budget. Would definitely use again if/when we replace the remaining carpet in the house.

In the fall of 2025 I received a quote from them regarding new hard flooring and removal of my…read morecarpet. The consultant was free, efficient and thorough. Received the estimate a day or two later and it was reasonable. Fast forward to March 2026. I reached out to them because I was ready for them to work the project. The estimate stayed the same as it was in fall of last year and I scheduled the new flooring. They came right on time they were efficient kind and communicative. They finished within two business days and my floor looks fantastic. I highly recommend this company for anybody's flooring needs. 10 out of 10 highly recommend.