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On my second trip to Chicago, I finally made it to the Nutella store after missing out on it during my last visit! We came on a Sunday afternoon, and there was a long line for dine-in. However, when we asked if we could get our order to go, we were told there was no line for takeout and that we could just walk in and order at the kiosk. So that's exactly what we did! Honestly, everything on the menu looked amazing, but we settled on a Nutella iced latte and a regular hot latte for drinks. For food, we got warmed-up banana bread with banana toppings, a Nutella crepe with hazelnut toppings, and a croissant with raspberry toppings. The croissant was clearly the winner for me! The staff were absolutely sweet and friendly, which made the experience even better. We walked over to Millennium Park and enjoyed our treats with the Cloud Gate (the Bean) as our view. What a perfect way to spend a Sunday afternoon in Chicago! Can't wait to come back and try more of the menu!
I was really looking forward to this experience. I love Nutella and this was something different. We came there around 9:15pm and there was a line - no problem. They close at 10pm and let the line know that they will not be offering dining in after 9:30pm. So if you are in the line, you will need to do a to-go. This also was not a problem with me. I understand they want to go home and I came late. I finally got in and we did the ordering on the kiosk. They were out of a lot of things but again, it was the end of the night so that was to be expected. They didn't have anything posted - as far as I could see - or giving any menus BEFORE ordering at a table or to-go which would have made the experience quicker. What I really had a problem with was the orders. I ordered a fruit plate with Nutella and my husband ordered a scoop of ice cream with Nutella. They literally gave him the tiniest scoop of ice cream I ever saw, with barely any Nutella. This tiny cup was over $8. You could have ate it in 1 spoonful - not even kidding. The fruit plate itself was a decent size with very fresh fruit but again, barely any Nutella. I believe the fruit plate was $12 or $13. The whole purpose of the cafe is NUTELLA, yet they barely give you any. Overall, it was alright. You could make any of these items at home with a jar of Nutella. I wouldn't recommend or go back - just do it yourself.
Nutella heaven! The banana Nutella crepes were so good, and the drinks were just as delicious! Such a cute spot for a sweet treat. Definitely worth checking out!
The Nutella Cafe seemed like a great place to grab some breakfast. Unfortunately the place was a bit outdated and small (they weren't letting many people in even though there were many tables and an outdoor area?) We ordered the crepe with strawberries and Nutella whipped cream, a mocha, and the panzanella salad. The menus was not updated, the coffee was pretty acidic, and the food was very basic and overall a bit too sweet for the price. Unfortunately it had so much potential but I wouldn't go out of my way to come again.
The highlight of Nutella Cafe Chicago is definitely that you can personalize the Nutella label with your name! Such a fun and unique touch, especially if you're visiting Chicago and want a little souvenir. I ordered the iced mocha latte with Nutella, and it was really good, but it took about 15 minutes to prepare even though it wasn't busy. I actually tried to visit the day before in the afternoon, and although the line wasn't crazy, it barely moved, so I decided to come back the next morning. My advice: go early in the morning if you want to avoid long waits. Overall, it's a fun stop for Nutella fans, especially for the personalized jar!
I was really excited to visit the Nutella Café, but unfortunately it was one of the most disappointing experiences of our Chicago trip. From the moment we walked in, the café was extremely disorganized. There were long lines that barely moved, yet it wasn't clear why. There was no visible menu, making it difficult to decide what to order while waiting. The staff appeared overwhelmed and worked at a very slow pace. Even more concerning, the employees who appeared to be supervisors (wearing black shirts) were nowhere to be found. The manager was sitting on a laptop and seemed completely unaware of the chaos unfolding around him. We waited over 20 minutes for just three items. When I finally approached the manager, he explained that every order goes through a single system or ticket, which is why everything takes so long. After walking over to the kitchen, he looked at the pile of orders with an expression that clearly said, "Wow, they're backed up," and only then decided to jump in and help. Unfortunately, the food didn't make up for the wait. * The cold hot chocolate was bland, not sweet, and had very little chocolate flavor. * The raspberry Danish was cold, dry, and tasted stale. * The banana bread was actually good, but it was served cold instead of warm. To make matters worse, the café was uncomfortably hot, with little to no air conditioning, and we couldn't find a single trash can in the dining area. Overall, this location suffers from poor leadership, a lack of organization, and disappointing food quality. A café carrying the Nutella name should provide a much better experience than this. I left feeling frustrated and would not recommend it unless significant improvements are made. Pros: * Banana bread had good flavor (although it should have been served warm). Cons: * Extremely long wait * Poor organization * No visible menu * Weak management and leadership * Slow, unprofessional service * Bland hot chocolate * Dry, stale pastry * Hot dining area with no noticeable A/C * No visible trash cans I expected a fun, memorable experience. Instead, it was one of the most poorly managed cafés I've visited.
Nutella flavored coffee A bit crowded and wait time can be long. Have many other nutella flavored dishes
Very cute and clean location on Michigan Ave! Had no idea Nutella Cafe existed so this was a great after dinner treat! We had the hot cocoa which was rich, decadent and delicious! It's really nice because you get a cute Nutella biscuit cookie on top of your drink! We shared the grilled banana bread and a croissant, of course infused with Nutella! Both were delightful! The staff were great and friendly. They were working hard to keep the dining area spotless! It was nice to see! You can get a custom jar of Nutella with your name on it. That's cool! A great gift idea. Duly noted for the future!
I had to try out the famous Nutella cafe. Since it's the only one in the whole wide world it was like a no brainer. We walked there and it was really empty. We ordered the crepe with bananas. The flavor and taste was just like it's suppose to be Nutella and banana. You first start by choosing your base of crepe, waffle or pancake. And then each topping you add will be an additional cost. For a banana crepe it was about $12. Which is not bad. But compared to genki in San Francisco I feel like with that price it came with ice cream and fruits.
Super fun and a must-stop if you're a nutella fan!! Walking distance from The Bean and right on the Riverwalk. If anything, go for the hot chocolate (tastes like liquid Nutella its amazing) and the mixed fruits w Nutella as well! It gets a bit busy so keep an eye our for people leaving their tables (theres 2 sections) and grab a seat! It has a very Times Square cafe feel when you're in it. Would definitely go again!
July 22, we arrived around 9:30 and placed our order, only to be informed about 15 minutes later that they were out of pretty much everything we had ordered. Since we were a party of four, we decided to cancel our order and request a refund. The manager told us that we had to wait 15 minutes for someone to come and process the refund. We were then informed that this location does not issue refunds directly. We waited another 15 minutes, and after about half an hour, they still couldn't figure out how to process the refund. They eventually sent us home and told us they would take care of it. We have called several times since then, and every time we're given the same response that the refund will be processed. It has now been almost 3 months and we still have not received our money. This has been a very disappointing experience, especially because of the lack of communication and follow-through. If you take someone's money, you should make sure their refund is processed in a timely manner.
My friends and I stopped here on a cold December evening as we were walking back to our hotel from Millennium Park. It was nice to be able to warm up for a few minutes. We ordered the Nutella Banana Bread and the Nutella Fruit Bowl along with some hot chocolate. It was all excellent. If you are looking for a little sweet fix at night, this is a great option.
Very cool cafe! Line could get long, but it does go by pretty quickly. we waited for about 15 minutes before getting seated by the host. We ordered the Nutella Gelato and Liege Waffle. They were super sweet but really delicious. I think this cafe was more for the experience than really trying out the food. The food wasn't anything surprising as they are somewhat simple dishes. Overall, the experience was still very pleasant but I don't see this as a reoccurring cafe to go to when you're in Chicago.
It's really cute! It feels like it's hard to find things on the menu that you couldn't make yourself at home, but if you love Nutella then you'll most likely like anything on the menu. Me and my friend ordered Nutella lattes, which tasted as expected. Nutella was drizzled on the walls of the cup and at the bottom of the cup. It was a little hard to suck the Nutella through the straw, but it was otherwise your average latte. I wish we had gotten a crepe, an affogato, or something that we wouldn't easily be able to make ourselves instead. read more
Business owner information
Nikki G.
Hello Amanda H., thank you for visiting Nutella Cafe and taking the…
6 years ago
I literally drove to Chicago from DFW Texas just to visit this cafe. I love Nutella and wanted the experience. The service was super friendly from the host to the lady that took my order to the person that prepared it and brought it to me. There was no wait, probably due to weather. When I paid they didn't have an option to leave a tip, she asked me to leave a review instead so here is my review. Thank you for a great experience. read more
5 years ago
Got the crème brûlée.... If you are about to die from low blood sugar, this would do the trick. Otherwise, very mediocre. Also, for a Nutella restaurant, really need more than just a small line of Nutella. read more
2 years ago
A fun sweets restaurant!! The enchanting smell of Nutella fills the air when walking in! It gets pretty busy but they have staff to help you through the line. We got the waffle and crepe, it came faster than I expected. read more
2 years ago
5 years ago
How would I describe this place? This place is like a fast food for crepe. The crepes are nice and yummy. And Service is supper fast. The price though isn't cheap. The plain crepe is already $6.95, and then everything that add on is extra. I have strawberries, bananas, and Gelato in the crepe. The add on for Gelato is a bit pricy, $3,95 for a small single scoop. If you want to sit a bit longer and chill out, it isn't quite a place for that. There are other coffee shops around you can probably sit a bit longer. But if you want is their Nutella, or crepe, then it would be one of the choice. read more
8 years ago
This small cafe is really intriguing. Nutella Cafe. I love Nutella, the chocolate hazelnut spread is just delicious and I was interested how it would taste in a drink so I got a Mocha Latte. The shop itself is really Instagrammable (a plus) and actually has a lot of customers. The line was out the door, so come early if you want to eat here. Mocha Latte- Delicious. Honestly, I'm not a big fan of drinks that isn't water, but this was just amazing. The Nutella just tasted so good with it. The slight hint of hazelnuts and chocolate was just delicious. I would absolutely recommend this drink. I chugged the whole thing really fast. I needed more. Overall, I would definitely recommend trying out this Nutella store! read more
2 years ago
Small, dirty cafe with below average service. However, if you're a Nutella fan, the treats are great! We had the panzonella, the gourmet espresso and crepe. All very good! And a bag of biscuits to hold. read more
Was walking around town and saw Nutella. What can I do but go in?! I love me some Nutella! We got a Banana and Nutella crepe, seasonal fruit hand pie (apple), and iced chocolate with Nutella. Everything is as expected. Tasted like Nutella. I wouldn't expect anything more out of this place. Overall, everything was good and not too pricy. The staff were also friendly, especially the cashier. There's no gift shop in here so don't expect to buy any Nutella items. If you like Nutella, then head on over. read more
8 years ago
Honestly pretty disappointing. When this first opened up last summer there were lines around the block and I thought I'll let the novelty wear off and try it when I don't have to wait. Good thing I didn't waste my time! Being the first US Nutella cafe I had high expectations. We stopped in around 8:30/9 on a Wednesday morning in early May. Pretty empty inside just a few couples present. Space overall was clean and all themed hazelnut spread. The dessert options were very limited given the whole concept. My crepe was less than average. I wouldn't go back read more
I discovered Nutella a few years ago. I have perfected a Nutella tart recipe and I never tire of it. Once I heard this place existed, I knew I'd have to visit on my next trip to Chicago. On one day when I didn't really have plans while in the city, I stopped through with a friend. When we entered, there were people everywhere. Thankfully the line never got long as we decided what we would get. Many of the options were displayed on the long counter and I was struggling to pick something. I decided to go with the steel-cut oats and warm baguette, though. After ordering, we claimed one of the few open tables outside. There were no free tables inside, and besides, there was a lot of hustle and bustle. We were given a tracker, and they said they would bring the food out to us, no matter where we were. As we waited, every single person that walked by either commented on the restaurant, pointed to it, or took a picture in front of the sign. This place is MAD famous. I couldn't help but be amused. When it came, I had a tasty bowl of steel-cut oats, with a dollop of Nutella, topped with toasted hazelnuts and raspberries, and a roll of baguette with a thick spread of Nutella and toasted hazelnuts on top. The oatmeal was very filling and the bread was very refreshing. I gotta say I'm a fan, I'm a big fan! If you don't like Nutella you'd hate it. If you love Nutella, I don't see why you wouldn't like it. read more
Wasn't worth the hype! But such a cool idea to have a cafe for Nutella lovers like me! The food is not filling so definitely look for a different option if you're trying to get a full meal. We ordered pancakes and crepes that were delicious but also felt like you could easily make it at home. I'm not sure why, but the line was so long to get in even though the cafe was close to empty with more than enough workers to help. It felt like it was a marketing tactic to keep newcomers curious. The line definitely wasn't necessary! I'd come here for a sweet snack but not here for breakfast again. read more
Pretty tasty, I'm not sure why it has such bad reviews. We came here unexpectedly, I spotted it on the street and I'm a huge Nutella fan so we had to go explore it. My friend and I split a waffle with berries and Nutella, and she got the Nutella gelato as well. Other friends got the affogato (sp?) and a crepe and really liked it. It's definitely overpriced, as other reviewers have said, but if you like Nutella, it's a fun place to check out. read more
8 years ago
Nutella Café is a popular place for tourists to come and visit while in Chicago. Located right on the corner with a big red Nutella sign visible to attracted. I have heard quite a few things about this plaice positive and negative. But I have always been the type of person to try new things and places for myself. I can only go by my own experience. My first visit and experience here was just ok. However, I was impressed with the décor of this place. It's just nice to come hang out and take some nice selfies. Overall, I was standing in line with 3 other people in front of me waiting to be served. I was in line so long that I decide it wasn't even worth waiting anymore. Not one employee looked our way with a greet, smile or may I take your order. Everyone behind the counter were busy preparing sandwiches or crepes. The display is filled with many yummy delicious looking treats. So, yes I was a bit disappointed that I wasn't able to purchase anything. It wasn't even crowded around this time so I'm not sure what was going on with the staff. It's ok and the prices are a little over the top. But, again it's to impress and attract the tourists that come into town. read more
The Nutella Cafe serves the best Nutella Hot Chocolate ever. The indulgent drink was perfect on a cold and windy day in Chicago. In addition to hot chocolate we also ordered a fresh fruit platter with Nutella dip in the center. The platter had grapes, strawberries, bananas and apples. The restaurant was very busy with a pretty long wait to receive our order. We kept ourselves entertained by watching an employee make delicious looking crepes. read more
All for the hype. I knew this was all it was going to be, but I wanted to go anyway. I made my bf stand in line for 45 minutes just to get in. This place is one of its kind and the only one in the world. I get it. They are perfectly located two blocks from the river walk and across from the bean. It's perfect marketing. While the bf was in line, I got some stan's donuts to pass the time. It was a great idea until it wasn't. Sugar overload! When we got inside, there was yet ANOTHER line. We over ordered since my bf is greedy and doesn't like to share. A crepe $6.95 before any toppings, french toast croissant $7.95 (way over priced), banana bread($5.95) and two iced nutella mocha latte $5.75 for a regular. Step one- pick your entree (crepe waffle, pancakes, croissant french toast etc) Step two - add toppings - YES, you have to pay for nutella, whipped cream, strawberries and all. That's how they get you. You then get a buzzer and grab a table. They only had about 10-15 tables inside which is ridiculous... The desserts were mediocre. I make better crepes at home! The french toast croissant was way over hyped. There was nothing french toast about it. I left my drinks on the table to go look at the souvenirs. The workers proceeded to clean my table and was about to throw my COFFEE away!!!!! I was not happy about it. My belongings were still on the table. Would I come back? Prob not. Tourist trap? certainly read more
3 years ago
There is a line outside, but it was fast! I loved the place and the food is delicious!! Staff super friendly read more
3 years ago
Good food and service. Very nice people working here. No wait on a Thursday morning. Nothing to buy except Nutella and some trinkets so don't expect any Nutella shirts read more
I love this place. Best cafe ever. If you love Nutella you should definitely go there. It's like dream comes true. Nice and friendly worker there and cute cafe .such a nice design that you think Aw this design in ceilings remind me a Nutella and cream. This is one of the place that should go at least one time . read more
Business owner information
Nikki G.
Hi Niyaz, thanks for coming to Nutella Cafe - we're so glad you…
2 years ago
4 years ago
I really love the place, I order coffee it's like espresso strong flavor like Europe style love it, my kids order the Nutella crepe, Nutella strawberries and bananas crepes and Nutella crepes with ice cream, and I ordered to the Nutella bowls Omg I strongly recommended it's casual and nice place for go with the little ones! read more
2 years ago
It's just what you would expect, Nutella in every form. I can't say there is any finesse in preparation, but you also can't mess up a plate if it's covered with Nutella. The store is small, seating is limited, and service can be slow (but they get so many orders so it's inevitable). Staff is nice and we had a positive experience here, though not highly impressed with any plate because of how overly sweet they were. read more
2 years ago
2 years ago
4 years ago
If you're a Nutella fan like me then for sure you'll love this place. I wanted to try everything but I only tried a handful. Nutella gelato push pop was my fav. And the waffle and crème brûlée was tied for second. But like I said if you like Nutella then you can't go wrong with anything on their menu. Two thumbs up! read more
First time here. We only go here because we want to take my mom to somewhere new. First impression. Place - small place, smells extremely delicious, tons of people, clean Food - it's good but it's not great. So we ordered nutella crepe, nutella banana crepe, nutella strawberry crepe and nutella gelato. For $7.95 (I forgot how much exactly!), you really get a tiny bit of banana and strawberry. Probably only 1 strawberry that was cute into pieces. I would just order a regular nutella crepe next time for only $5.95 Service - cashier was nice and explained the menu to me since this was our first time here. However, I was annoyed by the person who grabbed the plates from our table. We haven't even finished the gelato and he almost grabbed it. My husband had to tell him that we were not done. So that's how this place got a 4 stars. We would probably go back here but this will not our go to place. read more
OMG, I couldn't believe that I was making a line of 25 minutes to enter a store, in this case, it was not any store, it was the Nutella one! While waiting the nice people of Nutella offered us cookies since it was snowing. Once inside I ordered a delicious cookie that was so tasty and freshly baked along with all their goodies in front of us. They have a nice amount of seating area and the service was one of the BEST I have experienced. Everyone had a smile on their face and ready to help. read more
Business owner information
Nikki G.
Hi Wendy, this is so great to hear! Thanks for coming in - we hope to…
5 years ago
Nice looking location, service and set up seemed disorganized but their ice cream was surprisingly good. Had both the vanilla and the Nutella infused chocolate ice cream, both were much better than I expected, both drizzled in Nutella. The cafe is a great idea, just not implemented or managed very well. Still worth a visit. read more
3 years ago
Since I was visiting Chicago, Nutella Cafe has been brought up as a spot to try - so I did. I mean who doesn't love Nutella?? The design from the outside looks super modern and cool and the inside just makes you happy. The decor, the smells, the atmosphere. All of it. It's as if you walked in a chocolatey Willy Wonka heaven. And the workers were super cool and helpful. I tried the Nutella crepe and banana bread and my gosh were they just bringing my inner child out. Super warm, oozing with Nutella. Yum yum in my Tum Tum. They also have cool nicknacks. How can I visit and not buy gifts since I was there! So I bought 4 customizable Nutella labels with the names of friends and family over Nutella jars. :D I can't wait to visit again if I ever return to Chicago. read more
Business owner information
Nikki G.
Hi Moe, we are so glad you enjoyed your experience! We work hard to…
Not happy with my experience yesterday ... ordered a hot chocolate with a business associate and we were served in to go cups when we were expecting proper mugs . The staff is friendly, hope they make better standards to match the location and pricing. $8.50 for the hot chocolate was not worth it!!! read more
Business owner information
Nikki G.
Hi Padma, thank you for visiting Nutella Cafe. We are sorry to hear…
4 years ago
Waited to long...doesn't matter the food quality. Expect to wait forever to get any food and most people working are rude read more
4 years ago
Not worth the hype. Croissant was cold, waffles were dry. Banana bread was good though. It's basically like any other normal bakery. They don't even serve you water. I dined in and asked for a glass of water and they said they don't do that, il have to go back in to order a bottled water. Not worth coming back with my kids. read more
2 years ago
3 years ago
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Ask the Community - Nutella Cafe
Do they accept reservations?
Hi. No there no reservations, you B have to make a line if there's a lot of people the line starts on the street until there's capacity, but the line moves pretty fast!
When will there be a Nutella Cafe in Los Angeles, CA? Please have one soon!!
Will this place be open on December 31st 2018 and the 1st Jan 2019? As we are going there for some family shopping in Chicago!. Anyone knows? Thank
No signs on the door saying they would be closed, and Dec 31st is a Monday...my guess is yes
Is it pet friendly?
I did not see any pets inside, Lots of people inside the store on the weekends.
Does the menu include items that are nut-free for those with allergies?
No, of course. It's Nutella made with hazelnut son.
Apparently they don't know how to answer the phone. Can someone tell me if they have a ramp for a wheelchair to get inside? Thanks?
Hi Tammy, the cafe is wheelchair accessible from the E Lake Street entrance.
Will there be a Nutella Gift Shop inside the Cafe`?
Yes, there are now gifts inside. Coffee mugs, tumblers, tiny jars of Nutella, thumb drives made to look like tiny jars of Nutella, large tins shaped like a Nutella jar with spreading accessories inside, custom jar labels, etc.
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71 reviews that are not currently recommended
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