BEWARE! My initial consignment appointment/experience with this shop was positive, BUT the only way to drop off items after that and be sure you receive a receipt and acknowledgement of your items is by appointment. Unfortunately, appointments are made for about three months out which is a Catch 22, since by then your items are often out of season and will be rejected. To drop off items without waiting three months for an appointment, they refuse to give you an itemized receipt of the items dropped off so you have no proof of what you entrusted to them. I dropped off three expensive jackets and a designer purse which they now claim that they did not receive. These items could be somewhere in the store, could have already been sold without being attributed to my account, or they could have been removed from the store without ever being logged in. So my items have vanished and because I stupidly accepted their no itemized receipt policy, I have no recourse. There is no protection for the consignee!!! Avoid this shop! read more

I have purchased many pieces over the past year since I found N'used, the best to date so far was a gorgeous Armai blue and white silk dress that I snatched for song (paid less than 10% of the original price tag.) The store is well organized, has fabulous accessories, but what is better is that the selection is seasonal and rotates every 60 days. There is always something new coming in. The handbags that come in (and don't stay too long) are alone worth a trip. At the end of each season there is a $5 tent sale for outgoing items. Following N'used on Facebook keeps you in the loop to ongoing offers and great new arrivals. As a local Herndon business owner myself, I am always pleased to find someone who is doing it right and is so pleasant to encounter. Rosemary has got it going on here! read more

I love this shop! Rosemary the owner is so sweet and has great customer service skills. I didn't realize I needed to make an appointment to consign, but when I brought my clothes in, the clerk graciously accessed my items and got me put in the system. And I made money within the month! The items for sale are so cute and fashionable. Definitely check this shop out! read more

I love this place, and so does my tween daughter! The merchandise is clean, reasonably priced to reflect the condition, and super organized. The owner is super friendly also. The sales are really good too. They definitely have an extensive collection of used Coach purses and the merchandise ranges around this category of upper end goods. Finally, the store also carries larger sizes like 16 - 18, XL and XXL. read more

I love this shop. It's one of the best consignment stores in Northern Virginia. They have a large selection that is really well organized and the prices are good--generally a little cheaper than I expect (i.e. I see a jacket I like, guess it's $35 and instead it's $29). They also do voucher deals from time to time that are great. The people working here are always really nice and their dog is a total sweetheart (and I don't like dogs!). Only downside for me is that it's far away, but I always find cute things here. Always. Also, the shopping area where it is has a great bakery and a ton of restaurants and other hidden gems. read more

I've been shopping at N'used for years. I love the atmosphere and Rosemary is terrific. The shop and clientele have a very fun vibe. There's always great music playing and a lot of unusual upscale clothing pieces to look at. There's no way you won't find something unique and gorgeous that won't break the bank. It sure is a refreshing change from Kohls, Target, Macys... read more

This place is a gem! The staff is friendly and helpful, the selection is wonderful, the quality is amazing, the store is clean and organised. You may think it is pricey for used items but the items are in wonderful condition and are top shelf goods, so really you are getting a great deal on what you are purchasing. I visited them for the first time today and came away with 2 great pairs of boots and I will definitely be back again! This is my new favorite little clothing store! So glad I stumbled on them! read more

What a gem! Best consignment store I've been to on the area by far. The clothes are NICE, and everything is in really good condition- which I feel like is always a hit or miss at consignment stores. They have lots of reasonably priced branded items. I loved the staff- so helpful and friendly. Definitely going back. read more

I love this place! I am re - locating to Reston and my wardrobe is split between Ohio and Virginia. I needed a few business appropriate outfits in a short amount of time. I received many compliments on the outfits Linda put together for me. She helped me looked polished and professional. Thank you, Rosemary and staff. I am looking forward to see what I find on my next visit! read more

Visited this resale shop today and was pleasantly surprised! They had an amazing selection of high quality clothing, accessories, and handbags. They have a wide range of price points so there is something for everyone! The employees are super friendly and eager to help. This is definately a hidden gem that all women should visit! read more

As a consignor: took forever to get an appointment (2+ months), but once booked, it was a breeze! Fast service, took garments on the spot and priced. A+ read more

I went into the store for the first time based on the reviews and I was disappointed. The ladies in the store were cold and even when I told them this was the first time I had been there they didn't say a word. I've worked retail and had better service at Target. As a 40's girl I consider this store to have a limited selection for me in size 10/12 and although the clothes were name brand they were really out of date. Too bad, another resale store made bucks with me that day! read more

I found this cute shop on Yelp. My boyfriend and I are in town for a family wedding. Of course I out of some shopping. I've been searching for a couple of unique and classy dresses for some upcoming event brunches . Well, I walked into the perfect boutique! Found several items I feel in love with. Prices range from very reasonable to upscale. I highly suggest taking a walk through this gem. Customer service is warm, helpful, and welcoming. Enjoy! Oh and Huey, thank you for the warm greeting at the door. read more

My all-time favorite consignment boutique to date! I was in the area for a work event and just happened to stumble upon this shop. I live approximately 6 hours away, but I will be certain to stop in anytime I'm in the area! Rosemary and her colleague spent lots of time searching the store over for things based on my likes/wants/needs. You don't find customer service like that many places. Along with finding things for me, they gave me honest feedback. There is a wide range of styles and prices so I feel certain that there is something for everyone! read more

This is the first time I've shopped at a consignment store, though I've browsed in them before. This place has great selection and the ladies who work there are amazing. They were hysterical, and very upbeat. Plus the music was awesome and made it so much fun to shop there. I ended up buying a few pieces even though I wasn't planning on buying anything. Would highly recommend. read more

Best consignment store ever. Nicest owners. Such a friendly atmosphere. I work in the shopping center and coming into their store is like my lunchtime therapy. Family owned and the daughter of the owner (I believe) is a teen but so professional and knowledgeable on the clothing - it's very impressive. Love it here. read more

Having shopped @ hundreds of consignment shops on the east and southern coasts, N'Used far surpasses any so far- artistic displays of beautiful items, large uncluttered space, convenient location, ease of consignment process, etc. Who of us love waiting in traffic jams inside the beltway? Although I live near Arlington, the drive on the Dulles Access Road takes less than 30 min. and moves @ a great pace. You or your Moms may even be reminded of the joy of shopping @ our wonderful Garfinkel Dept. Stores which sadly closed in 1990 after 85 yrs. of serving D.C. Remember not having to look everywhere for a sales associate? Rosemary and her sweet staff attend to each and every detail ensuring their clients have a fun shopping experience. If you haven't visited yet, you're in for quite a treat! read more

The best consignment shop in the area. All items are clean and in perfect condition. Like a boutique.

Very beautifully organized. The workers were very welcoming and friendly. I didn't buy anything but I definitely will be back to buy a Louis Vuitton bag once they have one in stock. read more

Exceptional Consignment shop with very special selection of designer clothes, purses, shoes. Jewelry is such a great selection of a variety of jewelry. The employees are very friendly, ( different than many shops in the area), & extremely helpful and do a great job of suggestive selling and matching clothing items together. I enjoy taking my clothes there as a consignor as well as shopping in this nice décor. read more

All good things to say! WOW! I am so happy I found this place! I was on a thrift/consignment store hunt and saw Nused in the listings and was surprised to see of all places it was in Herndon. So, what the heck I went to check it out and was more than pleasantly surprised. The owner has great taste and knows how to display product. There is a bit of everything and all of it is in great condition, there are even high end handbags and shoes. I love that she has handmade jewelry from various designers in the area! Also, everything is fairly priced. There is no other store like it in this area....the owner really knows what she's doing! You must check it out read more

This wonderfully kept consignment boutique is truly a treasure. I love consignment shopping and finding bargain deals on quality items. Today was my first time visiting the store after reading reviews on yelp, so I had to check it out...especially after my not so great experience at Frilly Frocks located in Leesburg, VA (I do not recommend them, very poor customer service). N'Used however, was nothing but GREAT! Walking in, you immediately feel as if you found the best kept secret ever. Its adorned in chic boutique furniture, tasteful colors and lots of style. The dressing rooms are spacious and decorated very posh. Serioulsy, you must go and experience shopping here yourself. I personally am not a fan of department store shopping..so if you want to experience an ahh haa moment in fashion, then come here. The owner Rosemary, was very friendly and when I walked into the store, a staff member immediately welcome me to the store. I am very big on customer service. It makes a huge first impression. Do yourself a favor and treat yourself to some style. Sip on a latte and enjoy the shopping experience of a well organized, fabulous boutique consignment store. Prices are definetly worth coming out here. I scored a great pair of banna republic pants and brown blazer. read more

Love this place! The owner is so sweet and personable with all customers. When I feel like I need a "new" coach bag I hit this place up..So what if it is last season (or 2 or 3)...a great time to go too, is her sidewalk sale, where everything is the tent is 5$! You cannot beat that- not even at Target. Hollister, LOFT,Ann Taylor, Banana Republic, just a few names of what I have personally picked up there. read more

They will lose your clothes! They will not apologize for it or make you whole. The owner/manager is rude read more

I went to this place after searching the internet for clothing stores around Herndon. It was quite a pleasant surprise to find this boutique with many selections. The location isn't where you'd find most stores, however, when you walk into the store, it's quite different from the outside. It's nicely decorated and it seems like they put a lot of thought into the store. The owner is very friendly and I would go back with some of my own clothes. read more

Stopped here for the first time today and was really pleased to find a local consignment boutique with a great selection and decent prices. Sure, you could pay less at Goodwill, but you'll have a much harder time finding the quality, choices, and shopping environment that N'Used provides. Plus, as another reviewer mentioned, the prices are reduced by half when something has been in the store over 2 months, and those deals make the prices unbeatable. read more

This is by far the best consignment store in the DC area. The owner is very very friendly, super helpful and great to work with (I am a seller and a buyer from this store and have sold stuff and have experience in the some of the consignment stores in the area). She has the BEST policy for selling your clothes, shoes and accessories. Her store is very warm and welcoming, and very nicely decorated. I give this a 10 even thought the most you can rate is 5 stars! read more

This is a great store with a nice selection of brands from Loft all the up to Chanel. The staff here is super friendly and glad to help or answer questions. If you're looking for a dress for a special event, definitely check here! I did notice that some of the items I was interested in had some hidden tears in the seams, so check carefully before purchasing. Also the pricing seemed a bit high on some items. For example, there was a Calvin Klein Jeans top marked at $25. You can get that brand at TJ Maxx or Macy's on sale new for that price! Also, you do not get an itemized receipt when purchasing, so I had no idea how much I paid for what. I wanted to double check the pricing on something, but wasn't able to do it. In summary, great store with lots of selection, but pricing may be a bit high for used clothing. read more

I enjoyed shopping here. The prices are a tad higher than what I'm used to in Falls Church, but I would spend the money if I found the right item. After two months, the price is reduced by half, so you can play that game, which is part of the fun. The lighting is very dim due to a very high ceiling, however, so it's hard to see colors (and small stains and pills) . All in all, I'll go regularly to check the inventory. read more

Rosemary Edwards, owner, and her staff are simply delightful! Not only are they friendly and fun, but they know their inventory and thrilled to become your personal shopper! I was suggested items (colors/styles) that was outside my normal comfort zone, but when I got them on, I LOVED THEM! There is never a hard sale. As one of N'used employees said, "If you don't walk out of here loving it, it's not a great find!" Looking for that special formal, holiday or little black dress? YOU HAVE GOT to go to N'used first! read more

I love this store. Everyone there is wonderful.....they all end up becoming your personal shoppers, finding things you things you might have overlooked or putting items together in ways you hadn't considered. I get the most beautiful and unique clothes there, and always end up getting lots of compliments. I just bought seven dresses there recently and the total price was equal to what one of them would have cost new. And, they are kid friendly. When my little girl is with me, they feed, entertain, and pamper her so it is a good experience for both of us. read more

I visited N'Used for the first time this weekend. I was looking for something for a Halloween costume, and even though they didn't have what I was looking for, I stayed and looked around the store. I found a beautiful winter coat and the ladies (owner Rosemary and helper Sheila) were very helpful regarding evaluating the fit of the coat. I decided to get it and I'm so happy with my purchase! The clothing and accessory selection is varied and interesting and the prices are reasonable. I will definitely return! read more

What a great consignment shop! Best in the NOVA area I've been to. The ladies are super sweet, especially LINDA who helped me "narrow down" what I really wanted and what would just sit in my closet. She was so friendly and helpful, really knew good style. The prices are right. Got a gorgeous vintage Coach bag, some CABI items and an old navy dress. Love my stuff. Will def be back! read more

I've been meaning to post this for awhile but keep getting busy. Definitely says something that this is still on my to do list! I had only been to Nused once before. It was a Tuesday night and I was going to the doctor in the adjacent lot. I found out that the pain I had been in for 2 weeks was due to dislocated ribs. I was feeling down and out and thought I'd pop into Nused for a pick me up. Linda and Rosemary were closing in 15 min but were still super friendly and showed such sympathy for my pain. They made me feel at ease. In addition to buying 2 cute tops I left feeling lighter and happier and wishing I worked there or could share a bottle of wine with Rosemary and Linda. Really good place and good people! read more

My favorite place to shop for clothes. Wonderful selection--they really know their fashion--and they are so nice and welcoming. A fun place for a quick "treat" on the way home from work. read more

I loved this shop already, but they really came through for me last fall. I was going to appear on an episode of House Hunters and wanted to look professional and current. The staff here jumped in and helped me put together a couple of great, fun outfits - including accessory and shoe advice, incorporating things I already had, too. Fun, friendly, and fabulous. This is definitely my go-to, first-stop clothing store. read more

First TIMER ALERT! I am completely amazed by this place. The decor and feel of this place definitely feels like a VIP experience. Rosemary works so well for both the buyer and the customer based on their needs. She hand selects every item that comes in and WOW the jewelry selection is extremely gorgeous. Compared to the other consignment stores I've been to, the price is more than right and definitely a sweeter experience. Big thanks to Sheila (sp? Sorry!) for cashing me out. You guys rock! read more

I was not looking to buy anything, just put some clothes for consignment. I had an appointment booked ahead. When I came the women were distracted and did not pay attention to me for a while, though the store was empty. It seemed like they were quite disorganized taking too much time with just one customer. I had a chance to look through the store and thought that most clothes looked and felt very cheap -- some of them might be brand names, but most of it was polyester and other synthetic fabrics. I also tried to call several times to inquire if anything had sold because I don't want to drive there in vain, all three times I was told they were too busy and I had to call later. It's extremely annoying and I am discouraged to bother selling with them. It's just not worth the trouble when you can do it faster with online sellers that send you a bag to fill and you are done. read more

Having never bought anything second-hand but only selling to consignment stores I curiously checked out this store. I came across a beautiful Chanel handbag (new would have been quite unaffordable). Rosemary, the owner and her staff were patient and friendly, giving me a couple of days to think it over as well as bring my husband in to check the bag's authenticity etc. I did buy the bag, have conditioned and cleaned the leather and it now looks gorgeous. I am the proud owner of a very beautiful Chanel bag at a more affordable price.. The owner and staff are definitely nice to work and yes some of the good are pricy but certainly in the case of a designer handbag so much more affordable. read more