Oziel helped out yesterday! I was at work and decided to stop by since it was a 4 min drive! It was my first time at this location & my ID had trouble scanning, I been at many other NUG locations and Oziel still tried to solve the problem. I think I ended up giving him the wrong phone# for my rewards. I felt horrible but he was very nice about it. Oziel ended up getting me my favorite prerolls ever! Pink Acai Mini Blunts by Stiiizy!!! I am never able to find them ANYWHERE & he made my day by even mentioning he had them. I told Oziel I had a budget of $40, but I wanted a Jeeter product. He recommended a single pre-roll(I have not smoked yet)! I ended up paying under $40, thank you to Oziel for helping me out yesterday at NUG in Alameda & S/O the shop for being stocked up w/ fire sh**! If I am ever in the area, I will come visit the shop & hope to see him again! P.S.: sorry if i misspelled your name! read more

I VISITED THIS LOCATION ON FRIDAY, JULY 3RD This place is absolutely the WORST dispensary I have ever been to in California. Whoever the lady with pink hair is at the front should find another role that suits her disposition, customer service is not for her. She was rude, condescending and not helpful at all. I hope this was an off day for this location because there were so many issues inside and outside of the dispensary, it was unreal. 1. Security guard was on his phone until we walked up. Security looks at our identification and directs us to the lady with the pink hair. 2. There is cleaning equipment (shopvacs or cleaning machines?) in front of the concentrates case which made it difficult to look at the items. There were 2 cleaning people cleaning around the shelves and windows etc, we couldn't tell if they worked there or were a cleaning service until we asked if they could help us and was told they were not employees. 3. Pink hair, said she needed to make us profiles. She had my passport for quite sometime and DID NOT ENTER A PROFILE! 4. There were 3 budtenders behind the counter and one of them was on his phone. One of them was helping a customer, the other was standing there. No one approached us to see if we had questions or needed help. 4. The signage in the case was unclear and prompted questions. I stood in line, and the budtender was very nice. I asked my question then told him I was going back to the case to take a look at something else. I had another question, by now there were a few customers but the one bud tender was standing around on his phone. Pink hair had no customers. I approached her and asked if she could see if someone was available to help because I had a couple questions about items in the case. She told me I could "pop back in line" and someone would help me. The look on my face must have showed how I felt because I just stood in line and there was a budtender not helping anyone. I have never had this experience at any of the MANY dispensaries I have visited in this and other states. I asked if she could answer a question. She reluctantly came over. I asked about the signage, saying "last chance" I asked if these were expired or discounted items. She proceeded to tell me it was the last of the batches (which I understood) and some may be discounted but not like they used to be because "corporate says no" Very disrespectful of the company you work for to speak this way. At this point, I was still going to spend money here and went back to the line. I didn't get his name but he was tall with glasses and very pleasant. 5. There is a HUGE banner outside that says 30% off for first timers. I was a first timer. The bud tender asked if I had been to Nug before I said I THINK I may have gone to San Leandro years ago. He asked me to hold on and he checked something in the computer, he said I had no profile, I could go over to Pink hair and she could enter it. 6. I then went over to Pink hair who said I was not able to use the first time discount, I said I think I may have visited a location years ago but wasn't sure, (I have been to alot of storefronts. She said sorry, corporate wouldn't allow it. I then went back over to the budtender and told him she said no. His response was what, why? Pink hair begins yelling across the store (which has a handful of customers now that Corporate wasn't going to allow it) The budtender was very apologetic and appeared to confused by her behavior as well. 7. Let me stress the fact that I HAVE NO PROFILE ON FILE! At this point I decided to leave without purchasing, I was disrespected and belittled and would not be paying anyone to treat me this way. On the way out, Pink hair yells across the store "sorry, corporate won't allow it" Won't allow what, is my question??? I had no profile on file! To NUG management, please be aware of the way your staff treats customers. I just happened to stop in and check out the inventory at a new place on my drive home. YOU ARE NOT THE ONLY rodeo in town. With all the dispensaries in they Bay Area, you might want to tighten up! *A good review only goes so far most times, but a BAD REVIEW goes even further!* read more

Absolutely unacceptable experience with NUG Alameda. I purchased and paid for a FULL OUNCE. When I got home, the bag immediately felt way too small, so I checked the label. Sure enough, they had given me HALF AN OUNCE. So after already working a long day, I had to get back in my vehicle and drive all the way across town again just to collect the other half of something I had already paid for. And what did NUG offer for wasting my time and gas because of their mistake? Nothing. Not even the courtesy of a pre-roll. Apparently gas is free and customers' time has no value. But it gets better. After finally getting the correct ounce and making it home for the second time, I sat down to roll a joint. I cracked open one of the first little buds and roughly TEN SEEDS came spilling out. What dispensary in 2026 is selling heavily seeded weed without disclosing that to the customer BEFORE the sale? Had they disclosed it, I wouldn't have purchased it. Period. I paid for cannabis, not a fucking gardening starter kit. And while I'm at it, they're constantly poorly stocked on their own products. I've overlooked that repeatedly, but after this experience, enough is enough. Mistakes happen. What separates a good business from a bad one is how it handles those mistakes. Giving a customer half of what they paid for, making them drive across town twice, doing absolutely nothing for the inconvenience, and then sending them home with seeded flower without disclosure is embarrassing. Corporate needs to get its shit together. Cannabis dispensaries are disappearing left and right, and experiences like this are a pretty good explanation for why customers take their money elsewhere. Do better, NUG Alameda. You lost me and are definitely losing more based on what I gathered. Too bad. Jaime Galindo OAKSTERDAM FOUNDING FATHER Prop 215 SF/ Measure Z Oakland 1996 TILL INFINITY Supplemental response to owner: Your response is disappointing because rather than addressing the substance of my complaint, you are now publicly stating things that simply did not happen. First, I was NEVER offered a five-pack of prerolls. That statement is false. I never declined prerolls because no prerolls were ever offered to me. I didn't ask for anything free either. When a business makes a mistake, I leave it entirely up to that establishment to decide whether and how it wants to make the inconvenience right. The fact remains that I purchased and paid for 28g, but your store handed me 14g. I had already driven all the way home before I realized, from reading the label and noticing how light the package felt, that I had been given only half of what I purchased. I then had to drive all the way back across town because of your mistake. When I returned, I was handed the ounce I had already paid for. That's it. There was no offer of a five-pack of prerolls, no other gesture for the inconvenience, and I was essentially sent on my way with "take care, have fun." So please don't rewrite what happened after the fact to make it appear that your business attempted to compensate me and I refused. Second, your statement that it was explained to me that the flower "could contain a few seeds" before I purchased it is also not an accurate account of what occurred. Had someone disclosed to me that I was purchasing seeded flower, I would have passed on it completely. Period. The price is irrelevant. There is a difference between inexpensive flower and breaking open a small bud only to have roughly 10 seeds come out of that small amount alone. And pointing out that I declined an $87 alternative doesn't somehow excuse selling a $69 product containing excessive seeds without disclosing that fact. A customer shouldn't have to spend more money simply to receive an accurate description of the product being sold. As for your comments about "disrespect" on the phone, my frustration came after I had already been given half of what I paid for, made an unnecessary round trip across town to correct your mistake, and then discovered another problem with the product. Trying to make my reaction the focus of the conversation doesn't erase the events that caused the frustration in the first place, nor does it address my actual complaint. Most concerning is that you have now publicly attributed specific words and actions to me that I maintain never occurred. Your claim that I was offered a five-pack of prerolls and declined it isn't an opinion or somebody's interpretation of customer service. It is a specific factual assertion about an event. I strongly suggest that you stop publishing false factual statements about me in an attempt to undermine my credibility or discredit my review. I have no problem pursuing appropriate legal remedies if false statements about me continue to be publicly presented as fact, and I am preserving this response and the relevant communications. I would much rather see your business address the legitimate customer-service and product-quality. read more

I love this place. The budtenders are very helpful, They tend to my needs. They know the flower you're not guessing if you're getting something that you don't want. they treat you with respect, they don't rush you they make sure you are happy with your purchase. I live next to a dispensary, but I drive to that dispensary because I love how I am treated when I go into their facility and spend my money. The only thing that I don't like that I just found out is they don't get to keep all their tips. I think that's not fair. They deserve everything that they get because it's the quality of work and dedication to the job and energy that they give that makes me wanna come back! read more

NUG - My goodie bag - Cannabis Dispensaries Near Me - Alameda, California

Came in to Nug in Alameda pick up an all-in-one of one of the sweatiest days of the year. Got my ID checked right away and rolled straight into a great conversation with a Blem representative- Jasmine. She showed me a bunch of products from them I had always been curious about but had never put my nose on before. Smelled some absolutely out of this world 1/8ths . Beautiful gassy, terpy, fruity nugs. Fantastic stuff. Then she tells me everything was 40% off today. Absolutely bananas. I picked a couple strains out at the counter with Daniel. Had a great conversation while their back of house prepared my order. They send it down their weed slide behind the counter and as Daniel is bagging me up Jasmine comes up and gifts me a Blem light, Blem pipe, Blem socks, Blem hat, Blem everything. All free, I was ecstatic. Then Daniel goes ahead a radioes his peers to send down a courtesy preroll too. I pretty much had my jaw on the floor at that point. I had come in for a cheap little all-in-one and walked out with a bunch of gratis and a great experience. Come check these guys out. And thanks again Daniel and Jasmine! read more

NUG - Free merch from Blem and a NUG preroll! - Cannabis Dispensaries Near Me - Alameda, California

Bud tender Lesly I really appreciate her taking the time to help me and making my experience such a great one. Thank you so much for your help! read more

Leslie helped me today. She was very helpful, nice and reliable. Definitely will be back !

Wasn't happy with the Customer Service here, prices are way too expensive, and at this place you can't smell or even see many of the flowers inside so you're just looking at cartoon colored bags and hope that you get something good when you open it up and get home. What a joke. Many places let you at least see or smell the stuff but here you just have to hope that you get lucky. Won't be going here ever again. So many much better places where you can actually see what you're buying. The stuff that I did see there looks horrible. Skipping this place from now on read more

Wow, what poor service. Does the manager, who happened to be my bud tender, even know his products? Looking for a sativa/hybrid and he suggests an indica? Didn't have one item to suggest. read more

The best cannabis dispensary experience I've received in a long time. So kind and made sure I got what I was looking for and more

Service - whole team was helpful Quality - bud I got was fresh just packed Easy to shop Great deals - had like 10 30% off deals In and out Parking Huge selection read more

First I went to the NUG on Broadway. The manager there was okay but the sales person was a disaster. So I went to the Alameda one. And thankfully I did. I was able to get what I need and the manager upped the game by offering me the bigger packaging of 10 patches each pack at a better price so I bought TWO packages so I'm now set for the next 6 months. But I will be back sooner because they offer other item I've not seen offered before - capsules! Plus clean safe parking right behind the store. I've found my canna-home! So happy I came here! read more

If you're a lady don't go to NUG in Alameda. I tried to go there last night on Friday May 24th & I was harassed by the security guard about where to park. The parking situation sucks do to the restaurant next door which takes up all the parking. The security guard rushed me and was criticizing me and making me uncomfortable that I left the dispensary. I had previously went before and their selection is small and the bud tenders are mid. But I really want to express how awful the security guard treated me and why I do not recommend this dispensary due to my experience with the security guard. He was intimidating and rude. He needs to be fired. With so many other dispensaries in area NUG does not add value to Alameda. read more

Service was terrrible, there were 3 of us waiting patiently outside of Nug Alameda @9:01am . Time went by and it was 9:08am so I knocked on the door, no response but 1 minute latee they started raising their roll-up doors on the window but without telling us anything. Then another minute goes by and a gentle man comes outside and tells us the system is "shut-down" and it'll take 10-15 minutes. Completely absurd. read more

Love the staff at Nug always super helpful and always going above and beyond. Today I was helped by Madison she is always a great person to go to read more

Best dispo in alameda, Always going to come back. People here are so helpful. 10/10 would recommend. read more

It was such a great experience my first time I came to this location. I found everything I was looking for and a little bit extra. It was definitely a different feeling from other clubs but I did appreciate the one-on-one customer service experience. read more

NUG - My first time visiting this store and I did some great shopping - Cannabis Dispensaries Near Me - Alameda, California

Will was awesome. Great attitude. Friendly service. Helped me with access to my points. Real cool dude. read more

This is my go to spot whenever I'm in Alameda! Ask for Daniel and you will not be sorry. read more

NUG - Edibles and pre-rolls - Cannabis Dispensaries Near Me - Alameda, California

I bought something from them, they put the wrong thing in the bag because they weren't paying attention (they put in something about 1/4 of the value), and they refused to correct the error. This place is a deceptive business, not recommended! read more

The customer service does not exist here. Have trouble with my account and went into the store to have someone help. After talking to the employees at the store. Was advised no one there could help, told I needed to call their offices. Call made and email sent with no answer from anyone. Made another attempt still no answer. Obviously these folks don't care read more

Terrible customer service. No selection of good flowers. They do not honor the deals they have on their website. Please do not waste your time. Go to another Nug. read more

drove over an hour after placing a order on weed maps(order #36533143) , the manager was not faithful to the original pricing . did not make any attempt to reconcile the discrepancy they committed . not only will I not recommend this place , but I'll make sure I express my opinions anytime I hear the words "nug, alameda, and dispensary " read more

Will helped me out today on my first visit. He was very helpful and gave me a list of options. Will start coming back whenever I'm working in alameda! read more

Great customer service, they take care of you right away. And their set up is great. Plus Nick was a true professional, made sure I was good

Great customer service vibes and always a variety in selection. Make sure to get suggestions from Ileana!

Some of the people you can tell are either new to smoking or at least new to giving recommendations. Some of them don't check the type (Indica/sativa/hybrid) before confirming what it is- I always double check the products I've been using so it's no issue if you do the same. I've never had a defective vape or cartridges I didn't like. Their deals are also great they have so many brands that they list the days that certain ones are on sale. read more

Came into Nug per usual and I came across an employee who was very welcoming. From me knowing what I like Daniel knew exactly what I needed!! Just wanted shout him out!! Great customer service is hard to come by. I recommend him if you're not familiar with brands!! satisfied customer read more

Six disinterested youths behind the counter, one at the door. No one greeted my wife or I or asked if we needed help when we walked in yesterday, no other customers in the store. We had to ask what to do as everything is locked in glass display cases. Really made us feel unwelcome. There are plenty of other better places with a bigger supply and greater variety nearby, so look elsewhere. read more

Nug is making it impossible for medical patients to register for the discounts they deserve. No one at the store can help and they tell you to call the 800 corporate number. No one answers that phone. The staff at El Cerrito and Alameda are great people but the company they work for is sticking it to medical patients. read more

Come here once a week love the service they always help me out Tom was awesome today. read more

NUG - Weekly deals - Cannabis Dispensaries Near Me - Alameda, California

Zach really be helpin pick them fire strains. Love heading there so quick and parking?!?!? Great staff

Ileana was super helpful in choosing a good preroll. I'm excited to try it and appreciate her recommendations and personal testimonials. I love Alameda Nug! Super close to my home and convenient location. I also love that I'm always able to get in and out. read more

I feel like their Products is not Updated. Came here twice and both times i had to return something because it was defective. But the manager deserves a raise I'm 100% sure he is the reason the customers come back. But this was my last time going there. read more

Been here twice and one they have great deals and extremely helpful budtenders. Nathan was amazing

Very good customer experience and great customer service. Sofia helped me and my Aunt, Sofia was knowledgeable , patient and explained everything to me, ( I'm a newbie at this) and needed something to help with back pain. I can't wait to try the Snoop chips and chocolate. This place has a very cool vibe. I will be returning when I run out. Thank you Sofia!!! read more

ileana was sweet and have good customer service i got some good stuff and i would definitely got back

cool dispo and the guys were nice. nothing to really complain about besides a wider inventory(but that goes for almost every dispo

Whenever I go in, I'm greeted with positive energy and overall welcomeness. They're prompt on taking my order and taking care of my business and satisfaction. Special shout out to McKay and Lili (my apologies if I misspelled any names) for helping me apply a discount coupon! There's also a really cool slide where the product slides down from upstairs and it makes me laugh inside every time. read more

Monique helped me with my order tonight! She was so helpful and had amazing energy with me and recommended me different items that were within my budget :) read more