My experience with NRG from start to finish with the repair and restoration of our 100 year old house from hail and storm damage (from April 2023 thunderstorms) was absolutely fantastic. Their expertise and knowledge working on older homes, with lots of hidden issues that could only be assessed as the removal and demolition of damaged roofing and siding, was an absolute key to the successful outcome of our homeowner's insurance covered repair project. NRG took the time to thoroughly explain issues as they came up and worked plans with us to upgrade the reconstruction and materials. The biggest benefit for us was the option to go with a new siding material (Hardie Board) to replace and upgrade the aluminum siding on the entire house. NRG worked hand in hand with our Public Adjustor making sure we were covered every step of the process to get the most from insurance while allowing us to make the upgrades we wanted in the rebuild. I am amazed at NRG's ability to work on short notice and tight time tables to reduce the impact of numerous insurance company delays throughout the process. NRG consistently did what they said they would do when they said they would do it-despite the numerous and long delays out of their control. Without NRG as our general contractor on the restoration, this likely would have been a nightmare 2 year experience for us; instead of the wonderful experience with the great outcome we had in the restoration of our home. We were very fortunate to have Justin Choi and the whole team at NRG working as our general contractor. They are thorough, dedicated, honest and absolutely a pleasure to work with. There was never a time we felt ignored or forgotten over the 2 years it took to get things worked out with our insurance. I recommend NRG to family, friends and neighbors without hesitation or reservation! Doug Edwards Highland Park read more

I recently had a water damage issue in my business and called NRG Restore. Al Lazalde and his team were quick to respond and provided excellent service throughout the entire process. They explained that water in an enclosed area comes with water contaminated with toxic chemicals, heavy metals, pesticides, biotoxins, sewage, and water-borne pathogens into buildings. Afterward, some toxic contaminants remain in dried sediments left behind. When disturbed through everyday actions like walking and cleaning, this turns into microscopic airborne dust. Anything in that dried flood sediment - the toxic chemicals, the metals, the biotoxins - is now in the air you breathe into your lungs, potentially affecting your respiratory health. Mold growth is another common hazard that can cause health problems like eye irritations, respiratory problems, and skin rashes. This was explained to me, and I realized that I did suffer from eye irritations and my sinuses would kick in whenever I was cleaning around the store. As a business owner, I know how important it is for us to save money, but I believe health is more valuable. I highly recommend NRG Restore not only for their excellent service throughout the entire process but also for working directly with my insurance even though my insurance mentioned several times I didn't have any coverage for flood. NRG Restore fought the insurance that they were wrong, and it did state in the policy I had flood insurance. So, for this, I'm very grateful to have called NRG Restore for their service. Again I highly recommend. read more

I have been worried about the current COVID-19 situation for the past few months. The worry became so much worse last week when I found out my immunocompromised nephew needed to stay with me for a few days. I called nrg Restore since they were the closest place to me for decontamination services. THEY ARE AMAZING! They had their "lead technician" call me right away to get information about my home (a small condo) and he talked me through all my options. I went with their MarkedSafe product since his description sounded almost too good to be true. A very nice gentleman came to my home the next day. The solution they used was safe to use around pets so they treated while I was home with the dog. They even did tests while they were there. I felt so much better about bringing my nephew over for the few days. He cam and went with no issue! The treatment was reasonably priced and more than that I FELT SAFE!!!! I wasn't expecting a follow up but I got one. They wanted to be sure I was happy with the technician and the services. I ended up signing up for another treatment next month.... you can't be too careful with the COVID going around! If you're at all worried about any germs call them right away!!! I saw on their website they do other work too but I didn't need anything else. read more

Our basement was flooding at 2am and my wife and I were in a panic . We searched on yelp to find someone that could help us. We came across nrg restore , we called and immediately someone from their office picked up. They had someone out with 45 minutes and started pumping out water in our basement in 5 minutes from arriving . The tech was professional and responsive. We found out we had a sump issue and massive water damage to our walls. The next day we had our new pump installed and al I believe from nrg told us they do water /mild remediation. They literally had all the saturated carpet and 1 foot of drywall removed and noticed there was existing mold damage behind our Lower level bathroom. Nrg was responsive and awesome to help us. Thank you !!! Also do to the time sensitivity we had to act immediately to hire nrg to get this done. and we felt just out of curiosity we would call other remediation companies a few days later to check other companies pricing. We called3 other companies and NRG was 20% -30% less than any competition. Thank you ! To your team we couldn't be happier. read more

My grandparents don't know how to use Yelp, but wanted me to pass along their review of NRG Restore: "Wow! Talk about speedy service at a good price! Some old pipes burst that we had been meaning to replace, but I guess we were too late on that, LOL! Luckily, this happened during breakfast, so plenty of companies were open to come help us. The first business that came up on the Google was this one since it was closest to our home. Branden was in our basement in less than an hour explaining how he could help us get rid of the water, replace our pipes, and how long the whole process would take. Since my husband and I are both retired, Branden worked with us to give us a great discount on all the services we needed. NRG Restore was awesome and very smart to hire this knowledgeable worker!" read more

My parents recently passed away and we're trying to sell their house. Before we list the house, we wanted to see what we were dealing with since my parents hadn't kept up with it as much as they should have. The inspector found mold in the attic, among other things, and recommended fixing that problem first. We reached out to NRG Restore and have been working with them to get rid of the mold and other water damage. So far, they've been very professional and patient as they answer all of our questions throughout the process. They're still working with us, but I'm glad that we chose to do business with them! read more

I recently had a water damage issue in my home and called NRG Restore. They were quick to respond and provided excellent service throughout the entire process. Al Lazalde and his team were professional, courteous, and knowledgeable. They explained everything in detail and answered all of my questions. They also worked directly with my insurance company, which made the process much easier for me. The work they did was top-notch, and my home looks better than ever. I highly recommend NRG Restore to anyone in need of restoration services. read more

I really felt I had to share my recent experience with NRG Restore! I worked with Branden, he was absolutely fantastic during our project for water mitigation. He listened to my concerns and explained everything clear from A to Z. The team was so respectful of my home and worked quickly and efficiently. Honestly, I'm grateful for their help and would recommend Branden and NRG to anyone who needs their services. They went above and beyond, and it made all the difference. I'm even thinking of using them for a new roof as well. Cheers! read more

A neighbor told us that one of our basement windows had a broken seal and water was getting in after heavy storms. Since this is our summer home, we weren't able to be there to assess the damage ourselves, so the neighbor was present on our behalf. I was a bit skeptical to use this company, but I'm glad that I did! They were professional over the phone, sent plenty of pictures, explained the entire process thoroughly, and were quick to start repairs. I believe the young man who helped us was Branden. Thank you for all of your help! read more

NEG was extremely helpful at helping me get my floors replaced after water damage. Al was out to my place within an hour of calling them to help mitigate the damage and find the source of the leak. My whole building was impacted by this leak and my unit was the only to use NRG. Within 30 days of calling them I had new floors installed while my neighbors are still waiting for the repairs to be done. They helped with everything including working with the insurance company, finding the right contractor and material for my unit. read more

Had a roof leak after a big storm so thought I would get it checked out, had seen this company's van in my neighborhood working on another house so I thought to give them a ring. They sent Justin to come check out my roof and he was extremely helpful and gave me a recommendations on how I should go about fixing my roof. I ended up being eligible for a new roof through insurance and they helped represent me for my claim. I know nothing about roofs so it definitely helped to have professionals fight my case! read more

Frank and Al & their team were wonderful! I had suspicions of mold around my bathroom skylight & bedroom. First time dealing with issues like these, so I was very confused and concerned. Frank called me and walked me through everything -- making me feel so much better about the situation. They came out RIGHT AWAY. and tested both air and surface samples. Checked my whole condo to be safe. Really appreciate their team and can't wait to work with them if ever needed in the future! read more

NRG restore was a lifesaver! We had a catastrophic pipe burst & needed immediate help. Branden was at our house within an hour and started extracting standing water & setting drying equipment. Their team was professional, fast, and incredibly efficient. They prevented further damage, got our kitchen back to normal quickly, and assisted with the headache of a new claim. I can't recommend them enough for these type of situations! 5 stars! read more

Received a random text from them. "Our roofing experts are in the area giving your neighbors free inspections after April's hail storms." We had less than pea sized hail that lasted 2 minutes, no damage. Unfortunately my cell is linked so someone in Des Plaines where they had larger hail. If I respond with a STOP will they sell my number to other companies? read more

Not often that contractors grade high on quality, timeliness, price and responsive communications but the truth is that NRG really cares about their performance and customers and it shows in all these areas. Super highly recommended... Frank and Al are great guys and Jane is super responsive. read more

I just go a spam message from NRG. I have NEVER used them before, NEVER called them before, no contact, their spam came out of nowhere. I CANNOT trust a company desperate enough to shot gun spam out to mobile phones. I will NEVER use them. Blocked their number. read more

I worked with NRG a couple of times and they've always been awesome to work with! They helped me with a flooded basement, an issue with mold and gave me great advice and fair pricing. They are professional and reliable. read more

Branden came by and helped us with a homeowners claim, our shower had a leak and caused issues in a few areas of the house. He was really professional with us -very knowledgable & job was done quick! Highly recommend read more

The crew at NRG did a great job getting my claim approved. They also did a great job installing my new roof. Very professional & very responsive. I love my new roof. I highly recommenend NRG Restore. read more