I contacted Roto Rooter because I had a downspout that was causing water to overflow onto my porch…read moreand drive areas rather than just down the pipe. I knew Roto Rooter had a camera service (from previous experiences, also their work was good tho expensive) and really wanted that to tell what was going on vs just blasting the issue with water. When the technician arrived, I told him about the issue and he said that he would blast it with water and then someone would come out with the camera to check the job. I guess I was tired because this was the opposite order of what I wanted. He quoted me a price of eighteen fifty. I was surprised it was this cheap, until he clarified that was $1850. I balked at the price and he throws in a coupon ($100 on their website) and says if he's fast enough he may be able to cut off another $100 (he wasn't). At this point, I assume I'm paying for the camera pretty much but that's what I wanted so I went with it. Service as described with 2 notable things. First off, he asked if he could use my water. This is a general peeve of mine because never is there a discount for using my utilities, it's just something service based companies do. Secondly, after he blasted he dug up my lawn and found a long since buried pop out drain. This is where the water was supposed to exit from and after clearing it you could see it was weakly doing so. However, I am informed the popout drain is broken and needs replaced. Camera guy will do the follow up. So camera guy shows up later in the day (different technician) and runs the camera. Apparently the blasting did not do the job and there are roots in the pipe in the concrete section. In addition, the part of the pipe in my yard section (by the popout) is collapsed. So he banters back and forth some numbers for pipe replacement (including concrete digging) and lining. I'm hearing values like $3k, $4k and he says it can be up to $10k. Lining supposed to last around 15 years and new pipe 25. Sort of shook at this point, I tell him I need to think about it and discuss with SO. He says that's fine and to let him know and if we answer within a week he can reduce the job the cost of the water blasting (again). He also admits they could blast again but this might not work and ultimately may damage the pipes further (e.g. such that they can't be lined). Ultimately, we decide to go with no concrete digging but yard digging. He writes us up a contract and it comes to over $8k. I contact him and ask since much higher than the lower numbers I heard cited and he says the numbers he was quoting were individual things and it's a sum cost. He says he will reduce some but if he goes further he'd need to clear with his manager. He also says the lining cost is mostly materials (not from them) so can't be reduced very much. I suppose I should have pressed him but I felt very much like I was dealing with a used car salesman and just wanted this work done. I definitely had sunken cost falliacy at this point because there was a big hole in my yard as well as pressure due to not wanting to get charged again for the water, which I will say feels like a bit of a scam (i.e. if I walked away here, they basically got almost 2 grand for me for accomplishing nothing). They got it down about another $1k. The digging and lining job itself was pretty smooth. They asked if they could use my electricity (argh) but after seeing no super easy plug they used their own generator(!). One of the guys was smoking but didn't leave any butts around. As advertised by the camera guy, the lawn did not look good afterward. He said he would send them back to come seed as contract stated but as far as we can tell they never did. But they did admit to not being landscapers. After all this was done, I realized that I had gotten a quote from a plumber long ago to check out and blast this pipe for estimate of ~$450. I have no idea if they had a camera (afaik Roto Rooter is the only company who advertises one) and what they would have done if not. So at the end of the day, I do feel like I got a good job done but paid dearly for it. All that drama aside, I will say the communication with the company itself was pretty good. There was some pushing for their app and a regular maintainance service but not heavily even by the camera "salesman". TLDR; if you like high quality work but paying for it (e.g. medium to high income bracket) as well as negotiating with people and having the feeling of paying for a companies equiptment this is probably the company for you. If you have a small job, almost certainly there are better companies, maybe even for big jobs. I am still ultimately unsure I made the right call so I am giving 3*.

If I could give them 0 stars I would. Yelp makes me give them 1…read more Terrible experience. They are liars and are excessively overcharging for items they know insurance will not pay for. Our insurance adjuster told us that we are not the only people he has seen them overcharge. Do not use them They will tell you that insurance will cover everything and that they will work with insurance. They just did the work and submitted to insurance without authorization. We are getting charged $1k for ppe for worker to drill 8 small holes and a 3inchx3inxh square and vacuum the dust. Also, I was 7-10 feet away the whole time. They neither warned me of hazards or offered me PPE. Please do yourself a favor and stay away.

Fixed the leak. Honest take with honest pricing…read more Will use again as this was great service

Came home Saturday night from a two week vacation to discover significant water damage from an…read moreunidentified source. Brahim, the owner, took my call late Saturday and came out early Sunday morning. He quickly found the problem and fixed it. That quick work made it possible to move on to remediation quickly, and allow us to turn our water back on.

We had a multiple leaks on a water main leak and Ian did a great job fixing the 3 components. He…read morewas knowledgeable and was professional in taking some more time to get the exact right part even though he was supplied a slightly different part. He was communicative and the prices were competitive with other major reputable companies in the area. I would highly recommend the secret plumber!

I could not recommend The Secret Plumber more, and Master Plumber Steve K. in particular. I had a…read morepinhole leak that needed repair--The Secret Plumber responded quickly and provided a great quote before the appointment. Steve arrived perfectly on time, did a thorough job, and cleaned up afterward. He was extremely professional and cordial--I am 100% satisfied.

Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

Technician arrived within 90 minutes and repaired a detached sink and loose faucet. He was super…read moreprofessional, could not have been more friendly, and gave me a terrific price for this job. Put simply, I could not be happier with the quality of Philios's communications from start to finish, the quality of the service they provided, or the value they delivered. Book with confidence!

Matt provided outstanding service throughout what turned out to be a very unusual situation with my…read morewater heater. He installed a brand-new water heater, and when it appeared there was still an issue, he went above and beyond by replacing it a second time to make sure the problem wasn't with the unit itself. Ultimately, we discovered that the real issue was an electrical problem with my circuit breaker, not the water heaters. What impressed me most was Matt's honesty, professionalism, and commitment to helping me get the issue resolved. Even after determining the problem was electrical, he worked with me on pricing and generously discounted his services so I could put those savings toward getting the breaker repaired. It's rare to find someone who genuinely prioritizes helping the customer over simply completing a job. Matt was responsive, knowledgeable, and incredibly fair throughout the entire process. I highly recommend him and his company to anyone in need of plumbing or water heater services.

Great service and suggested some cost saving options for the work. Would recommend for all plumbing…read moreissues.

Highly recommended!!!! Griffin Plumbing always has provided my family excellent service at…read morereasonable prices, with great communication from the person answering the phone to the plumbers who come to the home, usually within a day of my calling (sometimes even same day). For years I've waited to find a plumber I could count on, going through the big national advertisers and smaller ones too, being disappointed most of the time. We called them to begin with a few years ago because another plumber told us we had to pull out an entire wall to fix a drip in a bathroom faucet. Griffin came over, and replaced a small part in the faucet for less than $100--then no more drip! They've done work on the toilets, snaked the main line, snaked smaller parts of the system, fixed leaks, all promptly and efficiently. A special note to any woman considering hiring this plumber--don't hesitate! Because for once, no irritating mansplaining from these guys about your plumbing problems, just clear explanations/solutions treating you like a real person with a brain.

I recently hired Marines Services Co. to replace my fill valve. I couldn't be happier with the…read moreservice! The plumber, Brandon, was prompt, professional, and knowledgeable. He quickly diagnosed the issue and had the new valve installed in no time. The work was done efficiently, and he left the area clean and tidy. I also want to give a shout-out to the staff who answer the phone calls. I've called late at night, and they've always been available to take my call. They also schedule appointments quickly. I highly recommend them for any plumbing needs--I will definitely call them again! Anne Swift

Elijah did a great job, very professional and explained the details with the repair. Communication…read morewas easy. Overall, very satisfied with the result.

Michael spent 13 hours at my home tackling a hot water heater installation that threw every…read morepossible nightmare scenario at him (including sizing issues, drywall cutting, redoing plumbing lines, and an unexpected HVAC leak). Through 13 straight hours of obstacles, he maintained the most positive attitude I've ever seen in another human being.He went completely above and beyond: he bought me two bottles of wine to apologize for the inconvenience, hand-scrubbed my dirty balcony, and even replaced my dog door to leave everything spotless.Michael is an honest, elite professional who takes extreme pride in his work. TMC Plumbing has earned a customer for life, and I cannot recommend them highly enough!

TMC will provide excellent service. Very professional and has reasonable pricing. Thank you Micheal!read more

Did a good job for a reasonable price. My rain drain has been cleaned well. He also pointed out the…read moreissue and potential solution.

They fit me in within 4 hours of my contacting them. Very friendly, helpful, knowledgeable, and…read moreefficient. Repaired my faucet and fixed the issue with the dishwasher not draining and even cleaned up the mess it had made in the cabinet under my sink, as I'm disabled and wasn't able to do it. Price was very reasonable and estimate was free. Will definitely use them again for any plumbing issues! Highly recommend!

We had DB's Plumbing come out today for a diagnostic on a plumbing issue, and we couldn't be…read morehappier with the service. Zach was personable, knowledgeable, and professional from the moment he arrived. He took the time to thoroughly assess the issue, explain his findings in a way we could understand, and provided honest, practical guidance without any pressure. One detail that really stood out was that he put on boot covers before entering our home. My wife especially appreciated that level of respect and care for our home. If you're looking for a plumbing company that values professionalism, customer service, and expertise, we highly recommend DB's Plumbing. Thank you, Zach, for an outstanding experience!

Top Tier Service. I had a hot water cartridge replaced. They worked with my building maintenance to…read morecoordinate the water shut on/off. My tech Bobby was quick and efficient. Standout qualities: Live customer service support. Quick to schedule. Professional and friendly staff. Priced reasonably and affordable. Very knowledgeable about various plumbing systems and products. Clean work area. Covers shoes inside of your home. (Without being asked.)