1 STAR -- EXTREMELY DISAPPOINTED WITH WEST COAST SHIPPING
I…read morehave never experienced this level of poor customer service from a company that is supposed to handle something as important and expensive as international vehicle shipping.
My car arrived in Europe 2-3 months later than promised, which was already completely unacceptable. But the biggest problem was that my car was damaged during the handling/unloading process.
I paid for an entire 20-foot container exclusively for my shipment. Despite having an entire container, my vehicle was lifted and positioned in a way that left extremely little clearance around it, while moving boxes were placed underneath the vehicle. The car was apparently resting on/against a metal support/post, and it was damaged as a result.
What makes this situation even worse is the way Alex, who is the main person I have been dealing with, has handled the problem.
I personally contacted Alex multiple times. I managed to speak with him twice, and both times his response was essentially to blame the people who unloaded the vehicle. I repeatedly asked a simple question: if the vehicle was going to be lifted and positioned with almost no clearance, why wasn't I informed beforehand? If I had known, I would have specifically told them NOT to handle the car that way. There were also other ways the boxes could have been organized inside a container that I paid for exclusively for my shipment.
I also purchased insurance specifically for situations like this.
I am NOT asking for some outrageous amount of money. I simply want a reasonable resolution that would allow me to repair the damage to my vehicle.
Unfortunately, after initially speaking with me, Alex has essentially disappeared. Every time I call, I am told a different story -- he is on vacation, in a meeting, out of the office, unavailable, etc. I have been trying to get this resolved, and instead of taking responsibility and helping a paying customer, I feel like I am being deliberately avoided.
The damage is one problem. The way West Coast Shipping has treated me afterward is an even bigger problem.
Mistakes can happen in shipping. What matters is how a company responds when something goes wrong. In my experience, West Coast Shipping failed completely in that regard.
I paid for professional international shipping, a dedicated container, and insurance. I expected my vehicle to arrive on time and in the condition in which it was delivered to them. Instead, it arrived months late and damaged, and now I cannot even get the company's CEO/main representative, Alex, to properly address the situation.
I strongly recommend that anyone considering West Coast Shipping think very carefully and ask exactly how their vehicle will be secured, loaded, lifted, and protected before handing over their car.
For me, the worst part isn't even the damage. It's paying a company for a professional service and then being ignored when you need them to stand behind that service.
Very disappointing experience. I would never use West Coast Shipping again.
