I had the very best customer service here from Dannelle. I was very new to this service and Dannelle was so patient with me. She walked me through all the steps and gave me advice when I needed it. She was very responsive as well. This needed to be rushed and she was so quick to email me the next morning to finish the job for me! I highly recommend this company and if you are lucky enough, you will get to work with Dannelle! read more

I contacted Vantage Point based on their reviews, to import a small shipment from China. Although initial communications went well, they offered an inaccurate quote, then never corrected it. Their Chinese affiliate told me they had sent a corrected quote back to Vantage Point, but Vantage point just sent partial information and then left everyone hanging, forcing me to scramble for another provider. Monique used a thousand words when fifteen would have been better, and then there was no follow-up. Maybe tariff chaos threw everything off. Some other providers seemed chaotic, too. But communications were so poor with Vantage Point that I will look elsewhere for a reliable business partner. read more

Jessica is amazing! She made the whole customs process smooth, fast, and stress-free. Super knowledgeable, easy to reach, and genuinely cares about getting things done right. I wouldn't trust anyone else! read more

Fast & efficient service. Very knowledgeable in customs-related cargo recovery, especially when dealing with strict rules/regs. that have been applied with recent tariffs from OUS shipments entering the US. read more

I wholeheartedly recommend Vantage Point Services for their clear, straight-forward, and friendly service. I had a case to import my Canadian car (British Columbia) to California in December 2024. Their prompt reply and clear instructions allowed me to process documents with CBP and DMV at the highest efficiency. Most importantly, there's no hidden fees in their quote. I am also impressed by their work attitude. It was a great collaboration, and I truly appreciate that. read more

This was our first time navigating the importing process and we certainly would not want to risk trying it with anyone else! Amidst unforeseen delays and complications, trust and care are of the utmost importance. Clio and Cindy were incredibly patient and supportive throughout all the unique challenges of importing our cargo. We would feel incredibly apprehensive about working with anyone else who could end up adding stress to an already stressful situation... On the contrary, Clio and Cindy were incredibly skilled at relieving high stress through their excellent communication skills and superior work ethic. We highly recommend including their cargo insurance service and next time we will have their freight forwarder pick up our cargo directly from the factory/vendor overseas. All things considered, the price we paid for their service was inexpensive and worth its weight in gold for the stress relief and trustworthiness alone. In addition, Clio went above and beyond to clearly communicate our options and what all the potential fees would be in advance of any billing. In the modern business world, their level of professionalism and grace is a rare gem and we are grateful to work with them. read more

Shauna was extremely helpful in arranging with a warehouse to receive a large freight shipment of home construction supplies that couldn't be delivered directly to my house, due to needing a loading dock and forklift. There was an issue with the freight company (not Vantage Point) being delayed, and Shauna went above and beyond contacting them every day to keep me up to speed on progress and anticipated delivery date. Very much appreciated - thank you Shauna and Vantage Point! read more

We have a fairly new small business that needed a help with a second shipment from overseas, including the Customs clearance. The first much larger company we worked with was a nightmare but Vantage Point Services are fantastic and exact opposite! Clear, very informative and transparent about everything that is needed to get your goods from point A to point Z. Their communication is always on point and they are very responsive. Jessica was our main point of contact and she was such a pleasure to work with! I highly recommend them and we are very excited to have such a reliable and easy-to-work-with business partner for any future shipments! read more

I am working with a non-profit group and we will be needing to ship many sculptures from out of the county. Found out that we need a customs broker. Found Vantage Point Services on yelp....I spoke with Kash. She was extremely helpful! Kash answered all of my questions, she was honest when she was unsure of shipping from the particular country. I really appreciate her help and looking forward to working with her and Vantage Point Services! read more

Shannon helped me with my first sea freight import from Alibaba. I had no idea what I was doing. Shannon and the folks at Vantage Point clearly laid out the process for me, answered all my questions, worked directly with the seller to sort out the details, set up a few options for truck delivery from the port to my house, and kept me updated along the way. Thank you! read more

We work with them last months and it will be twice in a months. They are really good for customers service and they know what they need to done. I had bad experience other brokers but Thry are friendly , nice Definitely work with them read more

I can't recommend Vantage Point Services enough! I had to import my car back to the US after living in Canada for a few years. They went above and beyond at making sure my importation went okay, and even went so far as to contact the DMV for me when I ran into trouble with registering the car myself. They made the whole process so painless and easy, and the pricing was very reasonable, and clearly detailed. Jessica especially was great, and very on top of everything. I'll definitely be using this company for any future importation needs. read more

I am a first time importer and had a lot of questions. I called Vantage Point Services and the guy who answered the phone was so friendly and knowledgeable! He gave me very practical recommendations after getting to know my situation. Thank you Vantage Point Services! read more

I used their services in clearing boxes of used goods that I shipped by air from overseas to SFO. When I received the call from AF cargo, I was initially confused as I do not have experience with custom clearance and what needs to be done. After calling a couple of other services, I decided to go with Vantage, Jessica responded to the phone, was very clear in explaining what needs to be done and very prompt in taking action. My cargo was cleared and delivered home on the next business day. They are very clear about their pricing with no hidden cost, and very pleasant to interact with, they give clear instruction and keep you informed about the progress of the process. Everything arrived home on time and in good condition. I would definitely use them again and recommend their services to anyone. read more

I called these guys and asked them tons of questions and Jessica who i talked to was very friendly and answered all my questions! She even emailed me the detail cost of everything and i will look forward to work with them :) read more

This company helped me tremendously when the shipper of my container- Kuehne and Nagel decided not to provide customs broker services for my shipment. I found them on yelp. Shauna made it completely painless for me. I have no shipping experience and I am not in the field of shipping. Outside of filling some basic paperwork, I had to do nothing. Fees were very reasonable. The response was great . I will use them again if needed. Thank you read more

It was amazing working with a manager and licensed customs broker Jessica Reynolds. All documents was don on time. And we never pass the border that fest. Thank you Vantage Point Services teams. read more

Amazing service! Jessica is the one who is helping me to clear animals for a rescue group. Professional and affordable, even on weekends. Very satisfied to work with Vantage team. Thank you read more

I had some household goods coming into SFO from Europe as well. As someone inexperienced with goods going through customs, I was extremely concerned about the process and have the goods deliver to my home. Vantage, especially Kash, was extremely helpful and made the experience pleasant and easy. My goods were cleared and they were delivered the next day, read more

super excellent import service, thank you Kash!

These guys are the best in the area, We really appreciate their great service. We did commercial import using their service, we did not have to do anything and they did all the hard work. We just picked up the goods from port. Shauna helped us from A to Z. Thanks for all the help and service. You have all our future business. read more

We had a lot of issues figuring out the importing process ourselves. And came across Jessica who immediately jumped in and was incredibly helpful in such a time pinch. She was very professional and understanding of the stress from our situation. Wish we found her sooner, pleasure to work with her! :) Highly recommend!! read more

This is very high quality shop. They knew what I needed to file & did it fast! I was referred to them by the customs warehouse holding my boxes with high marks. Learned a great deal from all the employees who took the time to explain the import/customs process. Very competitive pricing. They just made a new customer & I definitely will use them on my next shipment. read more

They are fantastic. Very fast, reliable and quality work. Have been using their service for few yrs and have no complaints.

I purchased some stuff through Alibaba... had some issues getting it into the US. Called this place and worked with Jessica. She stepped right in and helped out. Super knowledgeable and on top of things. I'd definitely recommend them. read more

Excellent work by Shauna. Got quotes in time, got my custom documents cleared in time, she helped me after hours. Everything went smooth!

We've been designing eyewear and related accessories for over 30 years. Most are manufactured in Japan and China. Up until last month, we had all our orders flown into the U.S. Given the cost of a large shipment of cases this time, we decided to try shipping. It required hiring a shipping broker so we went online and found Vantage Point Services. Jessica was a our contact from the initial call to shipment pick up. She was extremely helpful and made what could have been a somewhat intimidating process painfree. We will definitely start shipping more and air expressing less... and start each time by calling VPS! Professional and responsive -- we highly recommend! read more

I would like to say , Jessica was amazing. I did not know where to start with needing help with getting my cargo. She help me step by step , explaining the process and being very patient, and answering all my questions. I am very satisfied with using Vantage point services . And would recommend 100%! Thank you!! read more

I can readily say, "Wow" that was easy. I was expecting a far more complicated and cumbersome process, but Jessica at Vantage Point was completely button-down. I had a shipment arrive earlier than expected, and she jumped in and cleared my products right away. I will use Vantage Point for all my custom clearing needs. They are professional, reliable, friendly, and affordable. read more

I used Vantage to help me clear custom at SFO for a machine I brought from overseas. Jessica Reynolds was the person was my agent. She was incredibly professional, and super helpful! I got my machine custom cleared and FDA approved in less than a week. I highly recommend Vantage and specially Jessica Reynolds! I'm happy customer!!!!!! read more

Vantage Point Services recently assisted me in importing an extremely rare part for my car restoration project. Due to the item being located in New Zealand, rates for common shipping such as FedEx and UPS were outrageous (~$1500). Upon contact Vantage Point Services, Jessica helped me explore different options that I had, and assisted me every step of the way (this was my first time going through the freight importation process). The rates that I ended up with were much more reasonable than any other possible way for me to import the item - so much that I would consider my overall cost for such a rare item to be an amazing deal. Furthermore, Jessica went above and beyond to ensure that the part was noted as "fragile" and handled with extreme care during every step of its journey across the world. In the end, the part arrived and I couldn't possibly be any more satisfied with how everything worked out. I would highly recommend Vantage Point Services and their amazing team for any of your import/export needs! read more

I have used Vantage Point a few times, and each time, I have received the best service from Jessica. Before I found them I had used a different freight broker that were a complete joke. Every time I have contacted Jessica, I tell her what I need, and she replies within a couple minutes with a quote for me. Sometimes, before I can even contact my customer she will find a different company that will do it for cheaper. She is always looking out for you. I wish I had someone like her working for me. I highly recommend Vantage Point. Especially Jessica. Tell your boss you deserve a raise, It's hard to find great employees like you!! read more

This was my first time shipping anything from abroad into the US. After calling a number of different customers brokers that were difficult to work with and unhelpful, I found Vantage Point. Vantage Point was able to walk me through the process step-by-step and made shipping logistics an easy experience. I would recommend Vantage Point to anyone shipping purchases made abroad, especially those doing it for the first time. read more

So I just had my first ever experience importing goods from China through Alibaba. I thought at first it would be no big deal I could handle this myself! That was of course until China started asking me questions I knew nothing about. So, I started to freak out! They told me I should get a broker so I just fired an email to Vantage Point. Jessica responded within no time at all and after that I knew I'd be in good hands. From that point on I was in contact with Tao the whole time. He was awesome. Tao was so responsive any time I had a question I could just email him and he would respond within minutes during business hours. Everything went so smoothly from the moment I contacted Vantage to just yesterday when I myself picked up the cargo from the port. Thinking it would be a fiasco it was not Vantage had everything worked out. I was literally in and out of that place in 20 minutes with load time. Without Vantage this probably would have been a horrific experience but since I had Vantage on my side the whole experience was seamless. I can't thank Tao and the whole Vantage team enough for making this a great experience for a first timer!! read more

Tao at Vantage helped me clear an unusual and difficult shipment. I am an archaeologist working in the Sudan. I imported excavated soil samples under a permit issued to a lab in Washington state, to which they were to be sent directly. The samples were mis-sent from Khartoum and ended up stuck at SFO. Figuring out what needed to be done to clear them and what could legally be done given the limits of the permit was not made easier by the fact that I am on the east coast. I found Vantage through Yelp. It still took some time to learn what to do and do it, but Tao was always responsive, polite, and helpful. And I have just learned that my samples reached the lab - an end to quite some anxiety and a reason to be extremely grateful to Vantage for their help. read more

I had an unusual customs case. Even though they had not seen it before Kash at Vantage Point jumped on it calling lots of people to figure it out and had it taken care of in a matter of days. After service follow through was excellent as well. Would not hesitate to recommend them or use their service again. read more

I cannot speak more highly about Vantage Point Services and Jessica Reynolds in particular. I worked with Jessica on importing artwork from Cuba, which proved to be extremely challenging. Both Jessica and I faced countless roadblocks and obstacles throughout the process, but Jessica persisted and was patient, thorough, and determined. Jessica was extremely responsive, communicative, and - although this took much longer and was much more difficult than an average case - she did not abandon me or the case. I am thrilled to finally have the artwork in my home and I could not have done it without Jessica! read more