Such a great environment and amazing staff. I've been coming to Norwalk Family Optometry for 2…read moreyears now and every time I come in the staff an extremely kind and patient. I went in today and was helped by Isabel who is the sweetest person really made sure I was comfortable through my exam and Dr. Tran explained the state of health of my eyes and answered all of my questions with confidence. Thank you to all of the staff for being such great people, See you next year!

Staff at the front were polite and welcoming…read more Dr. Mathur provided excellent care and service! Highly recommend him.

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

Dr. Leslie Bacani, OD was absolutely a pleasure. I am so lucky that I was able to be seen by her…read moreand right away. They said it was a busy day, but I was 20 minutes early to my appointment and see right away. I have been putting off going to the optometrist for a while and they were efficient with checking everything and getting me a perscription. Dr. Bacani is so sweet and made sure to listen to my concerns and walk me through every section of my eye. She also wants to get to know you and is so friendly! Even though I did not get glasses or contacts they did not try to sell me on anything. I never felt rushed or pressured to buy anything or be upsold on a service.

I needed adjustments on 3 glasses which I thought would be annoying for the coworkers but Gerald…read morewas knowledgeable and very helpful to my needs and on hearing me out about each pair. I really appreciate his attention to detail and ensuring I left with each pair fitting comfortably. They also have a new check in system that is easy to work and get in line for help on a busy day.

I went Costco Lakewood, CA to purchase 2 pairs of glasses - clear for in the house & sunglasses for…read morethe car. The salesperson recommended transition lenses for the car, so I could go from sun to indoors, such as going into the store. She showed me a demonstration pair, which changed from clear to sunglasses. When I got them, I wore them into Home Depot, but they never changed to clear, only staying as sunglasses. I took them back to Costco, where they said it was probably too bright in Home Depot to change. After continued problems, I took them back today, where they told me they were only intended for driving and going from lighter sunglasses to a darker sunglasses. This is definitely not what I was told or shown. I spent substantially extra for these, for no reason.

​I came into Eleven Optical for an eye check-up after many years of not seeing an eye doctor, and I…read morehad an amazing experience. ​The optometrist, Frank, was fantastic. He was helpful, thorough, engaging, and very relatable--plus, we are both USC alums, which was a great bonus! He took his time with the exam and even pointed out an area I should follow up on with my primary care doctor, which I really appreciated. ​The rest of the staff was just as wonderful. They were incredibly patient with me and supportive when it came to explaining my insurance coverage. They also helped me pick out the perfect pair of regular eyeglasses and sunglasses. ​To top it all off, I actually got my prescription lenses the very same day I went in! I will definitely be coming back here for my future eye care needs. Highly recommend!

Extremely good service And very nice customer service…read more Compared to other places, the check-up quality is also better for the price.

Found them through yelp and I love this place!!!! Prices are reasonable and the people are so nice…read moreand helpful not going anywhere else !!

I've been coming here for several years off and on and well this year was the worst. I started…read morecoming the week of their grand opening and liked the selection and service but as I have gotten older the service isn't there when your vision gets blurred and can't see as well as you did in your youth and tell the Dr I need stronger prescription because I can't see to good in my glasses. The Dr ignored me during the exam my concerns because I'm diabetic and vision is blurred but she made my glasses and I can't see the street signs or even read a sales ad with the prescription she wrote this is a disservice to patients that need vision correction.

Everytime I go here the service is always a 10/10. If I need refills and need to call, the staff on…read morethe other end is always efficient and knowledgeable. All my appointments with the doctor have been a great experience, he's very efficient and personable . I recall from my appointment last year, by the time I stepped in the medical assistants were so fast and well organized with getting my appt. Started. They send out text message updates on a timely basis. Overall very pleased w/ my experience

Neither good nor bad. Just mediocre. They have a decent selection of glasses, but the customer…read moreservice is nothing to rave about.

Was referred here by a friend. Came in after contacting the store and confirmed they had my…read moreprescription. I came in, dropped off, and was told to return in 20 minutes (TWENTY). That is insanely fast. I grabbed a coffee and came back. Lo and behold my glasses were done. We spent a few minutes making sure everything fit well and then I was off on my way. All in it cost me $70 for the lenses which is amazing.

ExceLLent service and pricing. This is my 2nd time here and the owner is just a pleasure to deal…read morewith. He is professional, kind, and so polite. This place is top notch customer service. My Optometrist gave me an estimate for my 2nd pair (i have my own frame) and the price was just too expensive, so I remembered HappyEye and drove the next day and got a fair pricing, high quality work. I recommend HappyEye to ALL humans on planet earth that need affordable high quality eyeglasses, and the best customer service. PS: I got a Prada eyeglasses frame/progressive/transition lens/gray shade. SUPER Happy customer at the HappyEye store!

I've been coming here for the past 3 years and everytime it's such a fast and simple experience !…read moreThe optometrist used to give me anxiety growing up but stepping into this office settles my nerves!!

Love the Dr, not the staff. Purchased several pairs of glasses over the years. After 8 months the…read morecoating started coming off and a lens's popped out. I called and the girl said I had a 6 month warranty. So nothing they could do. Now, I always get the most expensive coating. I never have had this issue before. Since I had an excellent relationship with the Dr, I told the girl to let him know I called. Never heard back except when they called me two years later to remind me about I'm over due for an exam. Went to a new Dr who put my lenses back in for free. Of course now he's my optometrist. Just a little service can go a long ways.

About a year ago I went into LensCrafters to get my first reading glasses prescription and I wanted…read moremy experience to be Unique so I bought my self a pair of Meta Glasses with transition lens and Video and Bluetooth the works. Being so new to technology I wanted to learn everything about fist new glasses and Bamm!! I met Amanda such a very intelligent attentive young lady. She explain how to work the glasses with such detail and she was smiling all the time and was very helpful We downloaded the Meta app and connected to my phone so I can record videos and take pictures cool I was a kid with a new toy... Thank you Amanda for that experience you let me have and thank you to all the staff that work in me getting my new glasses very very satisfied. I bout an extended warranty for my glasses and yes I came back for a new set and not only I have no problems getting a new pair I got upgraded to Meta second generation for free since gen1 was not available anymore I believe I only pay a copay of $100 dollars. And this lady's are amazing. thank you again Amanda.

One of the best lens crafters I have been to. Staffed extremely welcoming, store was well…read moreorganized, had an efficient experience overall. I will be coming back here every single time.

I am writing this review on behalf of my 22 yr old sister, who I assisted during this appointment /…read moreprocess. I can't stress enough to double , triple check your Medical / Insurance benefits before coming to this particular optometrist. I called Medical before scheduling an appt at this office to confirm what Medical covered for Optometry services. I was told the annual exam, frames etc etc. I then call VSP and confirm benefits as well. I found this office through the VSP Website. I called and provided the medical information and was told they did assist with her type of coverage. So we arrive to the appointment 20 mins late and they still take my sister in which I truly appreciate. I was told I could wait for my sister in the waiting area right next to the exam rooms which I also thought was nice because I have a toddler and truth be told they can be a handful near frames. As soon as my sister comes out she is told by Aurora that her Medical does not cover frames because she's over 21. I never thought about the age factor and believed Aurora. So my sister picks all sorts of frames that Aurora kindly helps her to pick out and my sister sits down and Aurora starts giving us the breakdown of the last pair my sister likes which was an off brand frame (Dragon) The total comes out to $516. My sister is on the higher side of astigmatism so I don't doubt automatically paying the full amount for her since I know my sister has no job and medical doesn't cover. I come home and review the medical information and indeed frames are covered but still doubting myself I call Medical and they confirmed benefits through VSP. I call VSP again and they confirm Adult Benefits for my sister as well as frame coverage. Now I'm upset and call the Optometry. I communicate to Aurora that frames are indeed covered. Aurora tells me she ran my sisters benefits and it showed frames weren't covered but that she would call VSP and confirm. Aurora calls me back and confirms coverage and tells me that Medical covers very basic frames with no upgrades of what the optometrist recommended. Aurora reminds me that there are No Cancellations for the $516.00 because everything is submitted electronically. At this point I stated there has to be some type of cancellation because it is unfair to a Medical recipient to be told there is no coverage when in reality there is. I asked that she speak to her manager and if there was a difference to be paid for the upgrades I'd be more than willing to pay for it. Again she insisted my sister could get the Medical pair as the 2nd pair and avoided the cancellation topic. Aurora tells me she will speak to her manager and call me back. The manager Patricia calls my sisters phone back within 10-15 minutes and explains the same scenario.... They will provide the Medical pair as the second pair and the glasses that are paid for will arrive on Tuesday therefore the cancellation option was avoided as well. I was in the restroom when my sister tells me about this response and I call the office back with an upset tone of voice . I asked Patricia to do the right thing and reimburse the money and provide the Medical authorized frames. Patricia tells me all the differences and the longer waiting period and of course I immediately state that's not a problem. Patricia asks if we would like to head back to the optometrist and choose the authorized frames. We agreed to a 1:45 appt. I arrive with my sister and we are assisted by Aurora who shows my sister the Medical options. Aurora tells me that this situation was not their fault and that it was Medicals fault not quite sure why I needed to know this when all I asked for was a fair decision. She stated the manager felt really bad and wanted to Offer the cancellation or a $60 discount on top of the second pair of frames covered by medical. I asked for a full cancellation and my sister didn't like the Medical option so we opted for the prescription to go elsewhere. The cancellation was processed. I leave the place feeling relieved and stay in the parking lot searching for other Optometry locations for my sisters glasses. I call another place and they kindly ask that this optometrist office release the authorization for frames and lenses. I walk back in to the location and see Aurora, I ask if she can release the authorization and she said I could call VSP and speak to whoever I was speaking to because there were no benefits used. Aurora then tells me the lady can call VSP. I step out and took care of business elsewhere. This is my experience, definitely don't recommend them.