Such a great environment and amazing staff. I've been coming to Norwalk Family Optometry for 2…read moreyears now and every time I come in the staff an extremely kind and patient. I went in today and was helped by Isabel who is the sweetest person really made sure I was comfortable through my exam and Dr. Tran explained the state of health of my eyes and answered all of my questions with confidence. Thank you to all of the staff for being such great people, See you next year!

Staff at the front were polite and welcoming…read more Dr. Mathur provided excellent care and service! Highly recommend him.

been coming here for years love them! The doctor is always such a great vibe. The staff is really…read morekind.

I've been coming here for three years now. Dr Shane Seymour is professional and friendly. The…read moretech that they use for retinal scans and eye pressure tests are the best as they don't require annoying puffs of air or dilation. They also are great with providing me with my prescriptions without pressure on buying their frames; however their opticians were helpful with having me try the low bridge frames they had in stock. If anything, therein is my only suggestion: please consider offering more low bridge frames as this is the only reason we go elsewhere for frames.

This review is specifically to highlight how helpful Marcie was…read more I was trying to figure out a solution for getting my contact prescription from the Lakewood Costco, and the whole process was incredibly frustrating. Apparently they don't accept digital copies of prescriptions, and they also don't have your prescription on file between locations. Costco Optical might genuinely be one of the most frustrating technology experiences I've dealt with. Thankfully, Marcie took the time to actually help me figure out a solution. Norwalk happens to be closer to me anyway, and she made what had been a frustrating situation much easier. I really appreciate when someone is genuinely helpful and actually tries to solve the customer's problem instead of just saying, "Sorry, we can't do that." Thank you, Marcie. You did a great job and I really appreciate your help. I can finally have contacts to drive home at night.

I went Costco Lakewood, CA to purchase 2 pairs of glasses - clear for in the house & sunglasses for…read morethe car. The salesperson recommended transition lenses for the car, so I could go from sun to indoors, such as going into the store. She showed me a demonstration pair, which changed from clear to sunglasses. When I got them, I wore them into Home Depot, but they never changed to clear, only staying as sunglasses. I took them back to Costco, where they said it was probably too bright in Home Depot to change. After continued problems, I took them back today, where they told me they were only intended for driving and going from lighter sunglasses to a darker sunglasses. This is definitely not what I was told or shown. I spent substantially extra for these, for no reason.

​I came into Eleven Optical for an eye check-up after many years of not seeing an eye doctor, and I…read morehad an amazing experience. ​The optometrist, Frank, was fantastic. He was helpful, thorough, engaging, and very relatable--plus, we are both USC alums, which was a great bonus! He took his time with the exam and even pointed out an area I should follow up on with my primary care doctor, which I really appreciated. ​The rest of the staff was just as wonderful. They were incredibly patient with me and supportive when it came to explaining my insurance coverage. They also helped me pick out the perfect pair of regular eyeglasses and sunglasses. ​To top it all off, I actually got my prescription lenses the very same day I went in! I will definitely be coming back here for my future eye care needs. Highly recommend!

I highly recommend Eleven Optical. My husband and I have been here multiple times and each…read moreexperience has been positive. The owner of this establishment and the other staff members are kind, friendly, and extremely helpful. Very knowledgeable team as well. The Optometrists working there are also very attentive and skilled. The entire team made me feel listened to and well taken care of. Glasses selection is also very vast and stylish. Also, I was able to pick up my glasses day of each time. This is and will continue to be my go to place!

Dr. Nguyen is a beautiful soul. Extremely knowledgeable and helpful. Doesn't try to gouge you with…read morepricing and she's friendly and kind. Her staff is professional and friendly.

Found them through yelp and I love this place!!!! Prices are reasonable and the people are so nice…read moreand helpful not going anywhere else !!

Neither good nor bad. Just mediocre. They have a decent selection of glasses, but the customer…read moreservice is nothing to rave about.

Everytime I go here the service is always a 10/10. If I need refills and need to call, the staff on…read morethe other end is always efficient and knowledgeable. All my appointments with the doctor have been a great experience, he's very efficient and personable . I recall from my appointment last year, by the time I stepped in the medical assistants were so fast and well organized with getting my appt. Started. They send out text message updates on a timely basis. Overall very pleased w/ my experience

Came here for a quick fix on crooked glasses he meticulously fixed it. Very rare to see a…read morehardworking nice owners these days but he is one of them. For his service alone I recommend this place.

Other stores turned down my old, delicate frames, but this shop replaced the lenses with my new…read moreprescription with zero hesitation. The owner is so lovely and the turnaround time was only 30 minutes! I highly recommend! I would give this place 10 stars for exceptional service if that was possible.

If I could give zero stars, I absolutely would…read more Let me start by saying this place is completely fraudulent. They overcharge insurance (like Medi-Cal) and make false claims. They tell you that you're getting "new glasses every time" -- which is a lie -- and then bill Medi-Cal for it. When I asked for proof, they couldn't provide any. Instead, they told me to Zelle them $85 for new glasses, which I did. Later, I found out Medi-Cal denied their claim because the office has a history of false charges. Now they're refusing to refund my $85, claiming my Medi-Cal "isn't active." Total scam. Please don't come here -- avoid at all costs. They are dishonest, unethical, and take advantage of people. Update just call them to get an update about getting my money back and I believe it was Dr.Frohn himself just treating me with his lawyer for putting my review. In the U.S., you are legally protected under the Consumer Review Fairness Act (2016). That law makes it illegal for a business to punish or sue you just for sharing an honest opinion or negative experience, as long as what you write is truthful and based on your real experience.

I've been coming here for the past 3 years and everytime it's such a fast and simple experience !…read moreThe optometrist used to give me anxiety growing up but stepping into this office settles my nerves!!

Ordered some replacement lens for my ray bans, couldn't remove the cracked lens and called them to…read moresee if they could replace them. Went during lunch and they replaced them without charge in five minutes. Awesome.

I have been coming to LensCrafters for a few years now for my yearly eye exam, and I ONLY schedule…read moremy appointment with Dr. Jenny Park. I absolutely love Dr. Park! She has the most charming personality! She's sweet, knowledgeable, and always makes me feel welcome. What I appreciate most is that she remembers the conversations we had during my last visit a year ago! It is personal touch that makes all the difference. The staff member who conducts the preliminary eye tests is also very kind and welcoming, which adds to the positive experience every time I visit. Not to toot my own horn, but... toot toot! I have had 20/20 vision since elementary school, and I always made it a point to take care of my eyes. I know vision tends to decline with age, but mine has stayed steady at 20/20 and sometimes even 20/15 on a good day! I can usually read more than half of the letters on the 20/15 line. Some of my eye-care habits: I never look directly at the sun (part vampire here), I'm hardly ever on my phone (too much screen time isn't good for your eyes), and I rarely watch TV (unless it's basketball season!). That said, my job does require me to spend more time on the computer, so I make a conscious effort to take visual breaks: I get up, walk around, or close my eyes for a moment. With the shift to digital work, especially since COVID-19, when my screen time increased, I noticed occasional headaches while using the computer. Dr. Park suggested more frequent visual breaks and a pair of glasses with a very light prescription and blue light blockers to help reduce eye strain. I ordered a pair and expect to pick them up within the week. She said to only use them when I have to be in the computer for long hours and that help with the headaches. Overall, I keep coming back to this LensCrafters for my eye exam because of Dr. Jenny Park! She is simply the best.

I am writing this review on behalf of my 22 yr old sister, who I assisted during this appointment /…read moreprocess. I can't stress enough to double , triple check your Medical / Insurance benefits before coming to this particular optometrist. I called Medical before scheduling an appt at this office to confirm what Medical covered for Optometry services. I was told the annual exam, frames etc etc. I then call VSP and confirm benefits as well. I found this office through the VSP Website. I called and provided the medical information and was told they did assist with her type of coverage. So we arrive to the appointment 20 mins late and they still take my sister in which I truly appreciate. I was told I could wait for my sister in the waiting area right next to the exam rooms which I also thought was nice because I have a toddler and truth be told they can be a handful near frames. As soon as my sister comes out she is told by Aurora that her Medical does not cover frames because she's over 21. I never thought about the age factor and believed Aurora. So my sister picks all sorts of frames that Aurora kindly helps her to pick out and my sister sits down and Aurora starts giving us the breakdown of the last pair my sister likes which was an off brand frame (Dragon) The total comes out to $516. My sister is on the higher side of astigmatism so I don't doubt automatically paying the full amount for her since I know my sister has no job and medical doesn't cover. I come home and review the medical information and indeed frames are covered but still doubting myself I call Medical and they confirmed benefits through VSP. I call VSP again and they confirm Adult Benefits for my sister as well as frame coverage. Now I'm upset and call the Optometry. I communicate to Aurora that frames are indeed covered. Aurora tells me she ran my sisters benefits and it showed frames weren't covered but that she would call VSP and confirm. Aurora calls me back and confirms coverage and tells me that Medical covers very basic frames with no upgrades of what the optometrist recommended. Aurora reminds me that there are No Cancellations for the $516.00 because everything is submitted electronically. At this point I stated there has to be some type of cancellation because it is unfair to a Medical recipient to be told there is no coverage when in reality there is. I asked that she speak to her manager and if there was a difference to be paid for the upgrades I'd be more than willing to pay for it. Again she insisted my sister could get the Medical pair as the 2nd pair and avoided the cancellation topic. Aurora tells me she will speak to her manager and call me back. The manager Patricia calls my sisters phone back within 10-15 minutes and explains the same scenario.... They will provide the Medical pair as the second pair and the glasses that are paid for will arrive on Tuesday therefore the cancellation option was avoided as well. I was in the restroom when my sister tells me about this response and I call the office back with an upset tone of voice . I asked Patricia to do the right thing and reimburse the money and provide the Medical authorized frames. Patricia tells me all the differences and the longer waiting period and of course I immediately state that's not a problem. Patricia asks if we would like to head back to the optometrist and choose the authorized frames. We agreed to a 1:45 appt. I arrive with my sister and we are assisted by Aurora who shows my sister the Medical options. Aurora tells me that this situation was not their fault and that it was Medicals fault not quite sure why I needed to know this when all I asked for was a fair decision. She stated the manager felt really bad and wanted to Offer the cancellation or a $60 discount on top of the second pair of frames covered by medical. I asked for a full cancellation and my sister didn't like the Medical option so we opted for the prescription to go elsewhere. The cancellation was processed. I leave the place feeling relieved and stay in the parking lot searching for other Optometry locations for my sisters glasses. I call another place and they kindly ask that this optometrist office release the authorization for frames and lenses. I walk back in to the location and see Aurora, I ask if she can release the authorization and she said I could call VSP and speak to whoever I was speaking to because there were no benefits used. Aurora then tells me the lady can call VSP. I step out and took care of business elsewhere. This is my experience, definitely don't recommend them.