Doctor and staff are good people. They're a kind staff and provide good service. It's a group of us that all goes there when needing eyes checked and eye wear as well. read more

My mom used to bring me here as a kid. And when I came back into town I came in looking for help on two pairs of glasses. One had the edge of the frame with the leg broken off. And the other pair of glasses I thought had scratched lenses. Walking in the receptionist was lazy, short, and to me seemed kind of rude. She was very quick to say that I have to come back between 1 & 2pm for real help (which is what they always say like every single time!) And then she followed that with and yeah they can't fix this so you'll have to choose a new pair. Like really??? I said no way, our glasses still have some life in them and our vision hasn't changed in the last 3 exams but they were not helpful. I did some reading, and it turns out what I thought were scratches on my lens was dried up salt from my eyebrow sweat lol! I used some cleaners and soaked it and got way better. And for the broken pair, we used like a gorilla glue and it's been holding up for almost 2 months now. 5 star service would have been an excellent experience if she wasn't so annoyed that a client walked in, she had knowledge and experience with glasses, cared about making it better, and at least asked to see my glasses. I could tell that she didn't care, and therefore it means her boss doesn't care. read more

This excellent rating is for Dr. Fishberg ONLY! He has been my optometrist for many years. He has been CONSISTENTLY AWESOME over the years!! He has great customer service! He is very kind and friendly! He is very knowledgeable. He treats patients with Keratoconus. read more

I just recently got new vision insurance and decided to find a place to get my eyes checked. This place is very close to my home so I went for convenience despite reading the prior negative review below, I figured I'd give it a shot. I was in the Paddison square earlier today and decided to call to see if they take walk ins, just so happens the Dr. would be in today and I was set up with a 3 o clock appt. Walking in, this place is outdated for sure. It's cluttered, the waiting area isn't great - just some chairs lined up in the center of the room. Could definitely use a face lift and some organization. Trying to look at frames was a little off putting because of it to be honest. The frames are kind of everywhere around the waiting area with no obvious sort of organization. Staff were friendly and efficient, took my insurance info, told me what I was eligible for. Filled out a few forms. Easy. My 5 star review is primarily for Dr. Fishberg. He was excellent! Very friendly, explained what each device was for, why he was doing what he was doing, explained why I needed glasses and how my vision is affected. Looked around at frames, found some I liked, paid and was on my way. Satisfied overall, got what I needed and had a good experience. read more

Been going here for awhile have had bad results go to Walmart half the price better service

I am a contact lens wearer. Walked in here to inquire about lens prices. Staff was extremely friendly and didn't pressure me. I'll be back soon when I'm ready to purchase. read more

Man o man , in and out in 10 minutes ! Went up the street to Dr. Paul Crimson at 9:12 literally 1 person in the shop and was told I needed an appointment to BUY GLASSES . Keep in mind I already had my script from a prior exam at that place . I asked her twice "do I really need an appointment to spend my money ?" She said yes! So I asked for a print out and took my business here to this optometrist . Walked In gave the paper to the gentlemen at front desk paid $109 dollars for frames and lenses and walked out ! Thank you sir for quick and convent service 5 stars all day in my book ! read more

Had a pair of glasses made and I selected this optometrist because of proximity to work. The glasses came back but had a small gap between the lens and frame so returned it for repair. They gave me the SAME glasses back a week later and tried to pass it off as "fixed"... then I needed a copy of my prescription and said they had no record of it and that I need pay to get another one. Seriously??!! The receptionist - no joke - said, "I can't help you, BRO." Shoddy craftsmanship, selection, and customer service... besides haphazardly selecting this dump, my only regret is that the ratings can't do less than 1 star... read more

Horrible experience with the staff. Good a experience with the Dr. I paid almost $200 i dont remember the exact amount.  Then, I picked up my contact and paid a deductible of $40 on December. On January I received a call from Michelle, she left me a massage stating that they were unable to locate my payment of $40. I call her back to clarify then she said "we are unable to locate your payment, how would you like to pay", I informed her that I already paid.  She said that since they didn't have prove the means that I didn't pay. She insisted in taking the payment over the phone. I explained who I gave the $40 to, the day and time. After going back and forth I said look, I'm at lunch trying to eat,  I'm not going to repay something I all ready paid. What I can do is go to my house tonight, look for the receipt and give you a copy.  I said I'll call you tomorrow morning. She agreed. We hang up FIVE MINUTES LATER I received a call from Alonzo with the same argument!!!!!!!!!! I said look I all ready spoke with one of your staff member and I am going to call her tomorrow, I'm in my lunch hour.  He said you better paid those $40 I said "look I really don't want to offend you, but you are calling me and taking to me like that, and that is very unprofessional, it is really not my fault that you guys aren't saving your payments" he said "oh no, we are very professional and if you don't pay we are going to send you to collections" I said "for something I all ready paid, I don't think so" he said "will see about that" I said "ok I guess will see about that" and he hang up. After another FIVE minutes  I received a 4th phone call, it was the same guy, Alonzo/Alonso, he said "we want to informed you that we found your payment" I said "you threatening me FIVE  minutes ago!!" He said "Sorry about that" I said "sorry for threatening me and trying to ruin my credit?!" He said "yup" and he hang up. I just wanted to share my horrible experience with the staff.  I worked for customer service for several years and the customer always had priority in everything. Even if in fact I would of have not paid (which I did) the customer it's always right, so eating those $40.00 is probably not going to hurt them, I'm sure for $40.00 the business is not going to close down.  Plus I received 4 phone call within an hour! That is very very rude. And the way they said sorry, that was not even an apology!!!! I'm being going there for several years. Of course I'm NOT going back there EVER. And all of this happened because they call me to harass me about a payment I did before they actually look. Very unprofessional.$40 dollars come on! Really!!! You mistreated one of your loyal customer for $40.00 !!!! Unbelievable! I have a little girl's voice and I look really young I think that makes people think that they can talk over me.. that's how I felt. Really offended, mistreated. read more