Norwalk Autocraft is an approved USAA facility and USAA referred them to me. I had a choice but still went there, first for a deer across the hood then again for a tree that fell on a different car. Has the feel of a small hands on shop, in a good way, vs. a factory churning out jobs. Ken is fully involved and communicates updates frequently via an automated text. He strives for high marks and wants to make sure everything is up to your standards at all phases of the process. I highly recommend this place for service and quality work. I have no affiliation and wasn't asked to write this. read more