Amazing service!!! I…read morewalked in to get an estimate to repair a big stain on my car's hood. Within minutes, John Prevelige assessed and polished it within minutes! John was courteous and understanding. This is the smoothest experience I've had in a car shop. Highly recommended!

The business is great , made my car look brand new. Too bad they have a front office lady that took…read moreaway from the entire experience.. a very uncomfortable attitude does not even look you in the eye when speaking. It feels like you're bothering her.. they should maybe move her to a different position because she does not seem to like customers in. It brings down their overall rating. And returning is now unlikely.

I have taken cars to Citizens a few times. ...deer strike, hit my son's car in the driveway,…read morebranch fell on another car. They are always nice and do excellent work. Also, I've compared prices at times and they are very fair. Great team!

I can't say enough good things about Citizen's Auto Body! They turned a stressful situation into a…read morebreeze with their outstanding service. The staff was friendly, communicative, and completed the repairs ahead of schedule. My car looks flawless--like the accident never happened. If you're looking for expert auto body work with a personal touch, this is the place to go. Highly recommend! Ask for Mike!!

Perhaps one of the worst car related experiences I have ever encountered. I had my car towed here…read morefollowing an accident while visiting CT. I took a quick tour of the place with one of the managers and talked over what I wanted done. I requested that they only perform an initial inspection for insurance purposes, and allow me to make a decision based on that with what I'd like to do. They agreed and performed the necessary inspection. One week later, once I had returned to Boston (my home city), I called to let them know I would be transferring the car to my preferred shop (Automobile Associates of Canton - amazing place) and all hell broke loose. Before they could release the car for transfer, they requested I pay the balance of what I owed them. They claimed this balance included a tow, 20 hours of mechanical work, a week of storage charges, and some ludicrous $200 office / paperwork charge. Insurance had already covered the tow and only authorized the shop to perform 6 hours of work, the duration of the inspection. Talking with the insurance rep, who is permanently station within the repair shop, he said he never saw them do more then take a few pictures and check under the hood, not nearly 6 hours of work, never mind the 20. Neither I nor the insurance had ever heard of this "office charge" but after loosing the "extra hours" of work (which insurance called them out on), they were unwilling to budge from this fee. Not only did they require that I pay this before transferring out, they required I do so in person and in cash, no mailed check or credit card would be accepted. Until I did so, they were going to continue to charge for storage. Thankfully the shop I was transferring to understood the situation and were willing to go down in person for me and make the cash transaction, saving me a lengthy and rather unnecessary trip. Last I heard, they were in imminent danger of loosing their preferred repair shop status, and that this isn't the first job they botched up on. I have first hand knowledge of at least one car they attempted to fix (straighten frame) and did such a poor job on it, the car was forced to be totaled. In all honesty, I would rather sell my car at a lose then allow these thieves to fix it, they're that bad.

Went to get an estimate for a small bumper crack. I specifically asked them not to notify the…read moreinsurance because I would be paying out of pocket for the repair. He said he wouldn't, a year later I find out that he reported it to insurance and carfax. If I wanted to file a claim through insurance, I would have gone that route. Honestly at this point, I should have just gone through the insurance company because it's now on file and I paid out of pocket. I definitely wouldn't recommend this shop and would warn others not to trust them at all. Very dishonest and misleading of them.

Friendly, professional, and efficient company. Always my priority to bring my vehicle here whenever…read moreanything happens.

I brought my car to get fixed after getting rear ended. The original estimate was $400. When I…read morepicked up the car from being fixed the chrage was $1300.00. I did not get a phone call or email about the estimate change. I was told by Jake there were other parts that needed to be replaced. It would have been nice to have been notified of the $900 difference. Our family has been going there for over 40 years Last time I ever to to Circle Collision!

Very helpful and knowledgeable staff, have had nothing besides good experiences with them. Yes they…read moreare always very busy and have a lot on their plate but the advice and assistance from them when dealing with insurance companies has been priceless. I've had one car with body damage repaired there and it was perfect, the second car, I was in an accident, not at fault, but none the less the car was totaled and originally brought to another shop. Hassle free, at my request Circle went and picked it up to evaluate it. The staff has a lot of experience with insurance providers and applies that to give the customers a fair and smooth process.

Five Stars! No doubt! So, I made my appointment in-person at the shop. He looked at the dent and we…read morepicked a time that was convenient. I provided my cellphone number and I immediately got a text appointment confirmation that I saved to my calendar with the date and time. Later, there were automated reminder texts, which I appreciated. Now to the actual work, this guy is an artist! Plain and simple. I would challenge anyone to find where the dent was located. It took him about two hours repair but it came out perfect. I had to get his business card before I left and I would not hesitate to come back for more repairs, and neither should you. At the end of the day, the price was right and the work was incredibly. Now get your minor dents fixed and enjoy the rest of the summer, what's left of it.

I agree 100 % with the last review on 9-2-2023 . My husband walked in the shop , made an…read moreappointment , less that 2 hrs later my car was done the dent was gone .. My car looked beautiful again . GREAT JOB ! Very proffesional , knowledgeable and great customer service . Would recommend 100 % . Pricing fair . Thanks VITALI :) ! VERY HAPPY CUSTOMER !!!

Did a great job, nice people, quality work, and they do what they say they're going to.read more

This company is top notch. They fixed front end damage to the point of perfection. I highly…read morerecommend this company