Great overall experience with Traynor - not only did they do a great job fixing a very large…read morescratch on our rear bumper (can't even tell it was there), but they also went the extra mile cleaning the inside of our car (which we didn't ask for and was quite messy due to having two toddlers). Thank you, Jeff, and team!

Best in the game hands down! Super work and professional! Look nowhere else! 5 stars!read more

The business is great , made my car look brand new. Too bad they have a front office lady that took…read moreaway from the entire experience.. a very uncomfortable attitude does not even look you in the eye when speaking. It feels like you're bothering her.. they should maybe move her to a different position because she does not seem to like customers in. It brings down their overall rating. And returning is now unlikely.

got an estimate the next day after pricing all the parts brought it in after all the parts were…read morereceived and then done on time high quality repair service and paint

I have taken cars to Citizens a few times. ...deer strike, hit my son's car in the driveway,…read morebranch fell on another car. They are always nice and do excellent work. Also, I've compared prices at times and they are very fair. Great team!

I can't say enough good things about Citizen's Auto Body! They turned a stressful situation into a…read morebreeze with their outstanding service. The staff was friendly, communicative, and completed the repairs ahead of schedule. My car looks flawless--like the accident never happened. If you're looking for expert auto body work with a personal touch, this is the place to go. Highly recommend! Ask for Mike!!

Perhaps one of the worst car related experiences I have ever encountered. I had my car towed here…read morefollowing an accident while visiting CT. I took a quick tour of the place with one of the managers and talked over what I wanted done. I requested that they only perform an initial inspection for insurance purposes, and allow me to make a decision based on that with what I'd like to do. They agreed and performed the necessary inspection. One week later, once I had returned to Boston (my home city), I called to let them know I would be transferring the car to my preferred shop (Automobile Associates of Canton - amazing place) and all hell broke loose. Before they could release the car for transfer, they requested I pay the balance of what I owed them. They claimed this balance included a tow, 20 hours of mechanical work, a week of storage charges, and some ludicrous $200 office / paperwork charge. Insurance had already covered the tow and only authorized the shop to perform 6 hours of work, the duration of the inspection. Talking with the insurance rep, who is permanently station within the repair shop, he said he never saw them do more then take a few pictures and check under the hood, not nearly 6 hours of work, never mind the 20. Neither I nor the insurance had ever heard of this "office charge" but after loosing the "extra hours" of work (which insurance called them out on), they were unwilling to budge from this fee. Not only did they require that I pay this before transferring out, they required I do so in person and in cash, no mailed check or credit card would be accepted. Until I did so, they were going to continue to charge for storage. Thankfully the shop I was transferring to understood the situation and were willing to go down in person for me and make the cash transaction, saving me a lengthy and rather unnecessary trip. Last I heard, they were in imminent danger of loosing their preferred repair shop status, and that this isn't the first job they botched up on. I have first hand knowledge of at least one car they attempted to fix (straighten frame) and did such a poor job on it, the car was forced to be totaled. In all honesty, I would rather sell my car at a lose then allow these thieves to fix it, they're that bad.

Our Acura was rear-ended at a stop sign in Norwalk. The other driver was clearly responsible and…read moreher insurance company accepted full liability. My go-to service station in Westport Bob at Exxon (485 Post Rd East in Westport) does not do collision repairs. Upon researching I decided to go to David at Unlimited Auto Body of Fairfield (280 Post Rd in Fairfield). Excellent choice. David is professional, friendly, honest, trustworthy, and extremely knowledgeable. He was of tremendous assistance in navigating frustrating negotiations with the other person's insurance company. David is an extremely effective advocate of educating customers who are victims of auto collisions of their rights to fair compensation. The professionals at his auto body shop were meticulous in their work, and left our Acura looking (almost!) like new (it's 7 years old). I would not hesitate to recommend David to family, friends, and anyone who is the victim of an auto collision and is looking for an auto body repair shop they can TRUST. HIGHLY RECOMMENDED

Went to get an estimate for a small bumper crack. I specifically asked them not to notify the…read moreinsurance because I would be paying out of pocket for the repair. He said he wouldn't, a year later I find out that he reported it to insurance and carfax. If I wanted to file a claim through insurance, I would have gone that route. Honestly at this point, I should have just gone through the insurance company because it's now on file and I paid out of pocket. I definitely wouldn't recommend this shop and would warn others not to trust them at all. Very dishonest and misleading of them.

Very helpful and knowledgeable staff, have had nothing besides good experiences with them. Yes they…read moreare always very busy and have a lot on their plate but the advice and assistance from them when dealing with insurance companies has been priceless. I've had one car with body damage repaired there and it was perfect, the second car, I was in an accident, not at fault, but none the less the car was totaled and originally brought to another shop. Hassle free, at my request Circle went and picked it up to evaluate it. The staff has a lot of experience with insurance providers and applies that to give the customers a fair and smooth process.

The worst facility ever. Over spray. Owner is real nasty. Does not stand behind his work. Attention…read moreto detail does not exist. Owner is burnt out Time frame is never accurate. The only thing this place has going for it is Rich. The owner as I said is the nastiest guy I ever met. Screaming at me and grabbing his privates while sticking both hands up with the middle finger. I had to ask the owner to step away from me and my vehicle before I had to deploy bear mace for self protection. When I pointed the mace at him, he quickly backed down. I will post picture. After my sensor fell Out ( he repaired 4 weeks earlier) he said a 3 hour repair would fix it. High school monkey mechanic would have done a better job. Look at sloppy work

Five Stars! No doubt! So, I made my appointment in-person at the shop. He looked at the dent and we…read morepicked a time that was convenient. I provided my cellphone number and I immediately got a text appointment confirmation that I saved to my calendar with the date and time. Later, there were automated reminder texts, which I appreciated. Now to the actual work, this guy is an artist! Plain and simple. I would challenge anyone to find where the dent was located. It took him about two hours repair but it came out perfect. I had to get his business card before I left and I would not hesitate to come back for more repairs, and neither should you. At the end of the day, the price was right and the work was incredibly. Now get your minor dents fixed and enjoy the rest of the summer, what's left of it.

I agree 100 % with the last review on 9-2-2023 . My husband walked in the shop , made an…read moreappointment , less that 2 hrs later my car was done the dent was gone .. My car looked beautiful again . GREAT JOB ! Very proffesional , knowledgeable and great customer service . Would recommend 100 % . Pricing fair . Thanks VITALI :) ! VERY HAPPY CUSTOMER !!!

Did a great job, nice people, quality work, and they do what they say they're going to.read more

This company is top notch. They fixed front end damage to the point of perfection. I highly…read morerecommend this company

Dino did a good job on our car that we were preparing to return at the end of its lease. He was…read morepunctual, and he worked quickly. We took off a star because the end cost was more than double the initial estimate. We were initially quoted $700 for the work based on the pictures I sent, and after a phone call when I explained the issues, he said give or take $200 more, but in the end, we had to pay $1,500 (plus a $100 tip). Dino explained that this was because there was some work needed that wasn't visible in the photos I sent. It might still be a good price overall compared to what I'll pay at the body shop, but for other potential buyers, just make sure you send all the photos of the things that need repairing so that you don't get surprised by the end cost.

Dino did an amazing job. He repaired the body damage along the passenger side, including the…read moredamaged black wheel-arch and lower plastic trim, and the car looks fantastic. What impressed me most was the paint work. My car has a three-coat pearl white finish, which is not easy to match, and Dino blended it perfectly with the rest of the car. You cannot tell where the repair was done. It is clear that he genuinely loves cars and takes pride in his work. He was pleasant, straightforward, and easy to work with from start to finish. Excellent work, and the car looks great. Highly recommend A1 Dent Tech.