Very helpful and knowledgeable staff, have had nothing besides good experiences with them. Yes they are always very busy and have a lot on their plate but the advice and assistance from them when dealing with insurance companies has been priceless. I've had one car with body damage repaired there and it was perfect, the second car, I was in an accident, not at fault, but none the less the car was totaled and originally brought to another shop. Hassle free, at my request Circle went and picked it up to evaluate it. The staff has a lot of experience with insurance providers and applies that to give the customers a fair and smooth process. read more

The worst facility ever. Over spray. Owner is real nasty. Does not stand behind his work. Attention to detail does not exist. Owner is burnt out Time frame is never accurate. The only thing this place has going for it is Rich. The owner as I said is the nastiest guy I ever met. Screaming at me and grabbing his privates while sticking both hands up with the middle finger. I had to ask the owner to step away from me and my vehicle before I had to deploy bear mace for self protection. When I pointed the mace at him, he quickly backed down. I will post picture. After my sensor fell Out ( he repaired 4 weeks earlier) he said a 3 hour repair would fix it. High school monkey mechanic would have done a better job. Look at sloppy work read more

Circle Collision - Should be perfect. Over spray and poor sanding and the sensor is sticking out. Should be flush. 2nd attempt at a pathetic job. - Body Shops Near Me - Fairfield, Connecticut

I brought my car to get fixed after getting rear ended. The original estimate was $400. When I picked up the car from being fixed the chrage was $1300.00. I did not get a phone call or email about the estimate change. I was told by Jake there were other parts that needed to be replaced. It would have been nice to have been notified of the $900 difference. Our family has been going there for over 40 years Last time I ever to to Circle Collision! read more

I brought my Honda Accord in for front end damage. The front of the house is polite and cordial and helpful when receiving your vehicle. No complaints there. Now, an estimate of three week repair turns to six weeks, that was held up by insurance, again, not their fault. Now. Insurance is handled, checks have been written, car has been fixed and is being painted. I'm told the car would be going into paint on Wednesday, done by Thursday maybe Friday. Again, not a problem. Here is where the problems begin. Go in on Friday and they had just rolled the car into assembly, again, paint takes time to dry, but don't say the car will be "done" when it will only be done being painted. Miscommunication? Sure. Okay, now the car will be done Monday. Walk in on Monday and low and behold they just started assembly THAT MORNING and realized they were missing parts. This would be less annoying if I didn't specifically say I had made appointments around this schedule. Keeping track Friday work was lost, and now Monday work was lost. This is because when parts come in, they have no parts manager. There is no way for them to know if they have all the parts for your car until they put it together and realize things. are missing... Now I ask specifically, can I make an appointment for Tuesday afternoon considering it is just a trim piece and I've been told multiple times that piece would be in and the car would be done by end of day Monday. I make my appointment, come in on Tuesday, and low and behold my car is... almost done! I am in by 9:30 and at 10am I am told my car is in the air with one wheel left to balance. Seeing as it takes fifteen, maybe twenty minutes to balance a tire I ask at 10:30 what is going on. I'm told the worker (the OWNER Mark Sabia) is on break. Now, everyone deserves a break and I'm not so entitled that I disrupt a break to finish balancing a wheel so I sit back down and wait. At 11:15 I ask again what is going on with the car. This is when Richard Murphy of the front desk tells me that he was told to "get the f*** out" of the back room and to stop bothering them. This is how the owner treats the front of the house. Mark Sabia, the owner, had been privy to all conversations since the previous Thursday as to my hold ups and was now telling Richard Murphy that my wheel was "in process". It was one wheel balancing, it takes twenty minutes tops. I didn't get my car back until 1:30pm. It took the OWNER of the shop from 10am, until 1:30pm to balance ONE wheel. It didn't get sent anywhere, it was a brand new wheel. Now at this point I know it doesn't take this long to balance a tire, there were no other customers in the building for this entire time, why would it take this long? Malice? It can't be forgetfulness. So what is it? As I try to wrap my head around this I finally get my car back. I am too late for my appointment, and I have now lost four days of productivity due to their improper communication, or outright lies. Then I look down and realize two things, one, my car alignment is noticeably off, and better yet, full of RAT FECES and URINE. Now, if rushing them caused this lack of clean up, I wouldn't be writing this review, that would be on me for rushing their job. But taking a break and not returning to a twenty minute job until three hours later is not a rush in the slightest. When I walked back in and, as calmly as I could, asked Rich Murphy if they had a shop vacuum so I, the customer, could vacuum the rat feces out of my own car out, he handed my a crumpled $5 bill and said there were vacuums down the street. Not only was this the most unprofessional experience I have ever dealt with, this is the most I have ever been lied to by a business. I lost time, four days of potential wages, appointments, and non-refundable deposits by choosing this shop. Do not make the same mistake I did. read more

These are my opinions.. I recommend avoiding this place. Lack of customer service. Low quality work. New damage to vehicle. Then jerked around for ~4 weeks when they said 1 week of work. Left me stranded bc they messed up booking a rental. Then they tried to bully me. Car had straight forward cosmetic damage. after 2 weeks, im calling, no one is answering phones, im emailing, the chase starts. finally im told the work is done but going through quality checks. days go by, finally told the vehicle is ready. work looks like crap. scratches all over where they apparently freshly painted. paint over debris that is sticking up through the paint. another area they painted is already chipping. walk around the car and there is new damage. they said would fix it all a day or two. days go by, i am back to chasing, no one answering phones, put on hold for 20 minutes! now 3 weeks, get call the issues are corrected, i ask are they sure, told yes, go 2nd time to pick up the car, still looks like crap. they say need another day or two. more days go by, finally the insurance company says no more rental. i ask circle whether they will cover the rental, radio silence. now i am being billed for the rental and its been almost 4 weeks for a ~1 week job. i ask for updates, get none, finally they confirm the car is not ready. i said enough is enough. looked at my car, was still in a similar state as it was weeks earlier. then they tried to bully me by calling the police because i fired them. DISGUSTING! read more

The WORST body repair shop around. This place is totally UNPROFESSIONAL. I asked them to fix the body work on my car the correct way and please DO NOT take any short cuts. The end result was absolutely terrible!! I ended up having to take my car elsewhere to have the body work done correctly. I argued with them asking for money back or to fix it the right way and he told me "that's as good as it's going to get". Not only were there waves in the body panels that they tried to fix but they also got respray on the interior of my car and on the outside rubber side molding. To get my money back would have cost as much more time and effort than it would have just to pay someone else to do the job correctly. If you want your car fixed correctly, take it somewhere else!! It was the worst experience I have ever had. read more

Circle Collision - Body Shops Near Me - Fairfield, Connecticut

Was towed back to their shop after a recent collision even though the driver was instructed to drop the car at a different location much closer to the scene of the accident. Went to retrieve my car the next day and clear up what must have a "miscommunication", however, I found out not only were they aware of where the car should have been dropped but there were now added fees that more than doubled the price I was originally quoted, including a "storage" fee tacked on for holding the car where it should never have been brought in the first place! I talked with the owner Mark and calmly explained all the errors that had been made and he refused to adjust even a penny of the now hugely inflated bill . Avoid this place like the plague.... read more

Very seamless process! I dented the front fender of my car and did not have much experience with auto body shops. Mark was great! He was very honest about what needed to be done and my options. His estimate was much lower than other shops in the area and my car was fixed in 2 days while others said it would take at least a week. The other shops recommended that I replace the part completely which was not necessary (and more expensive). It came out great! Highly recommend Circle Collision! read more

Had minor damage on the front end of the hood from a truck backing into it so took it to two places for quotes. This first place came back with a quote of around $1000. Circle Collision came in at less than $600. The damage was pretty minor and the car is 5 years old so I thought, what do I have to lose? So I went with Circle and I'm glad that I did. It came back looking good and the owner didn't try to upsell me, he was straightforward and honest. (In fact I had another minor dent that I didn't think was worth fixing and he agreed). I will be going back to them for any future repairs. read more