Outstanding service and quality workmanship! From the moment I called Northwood Construction every person we dealt with was incredibly personable, knowledgeable, and focused on our kitchen remodel.
Bob Benedict, the owner of Northwood, has an extensive background in construction and is thoughtful in his approach. Whitney Simons is an incredible designer and problem solver when it comes to designing around tricky spaces. She is super organized, has a great design eye, and very responsive to any questions/concerns during your project. Dan Clark was our dedicated project manager and contact throughout construction. You would be hard pressed to find a more conscientious, detail-oriented, thoughtful, and experienced project manager/carpenter.
Our project was a kitchen remodel and reconstruction of our back kitchen stairs leading to our basement. The remodel involved removing a wall between our old kitchen and dining, replacing the entire kitchen floor and weaving it into existing hardwood, replacement of 90+ year old stairs and reconfiguring our stair landing, installation of a full-house generator, and full replacement of the kitchen cabinets and appliances.
Bob and Whitney spent a lot of time at the beginning of process talking and listening to me and my husband about our needs and wants for the new space as well as our expectations for the experience. They were genuinely interested in learning what our priorities were to ensure that their design and budget met our needs. Once we had a working plan for the kitchen and stair designs, Whitney and I met regularly to make product selections and finishes. Following the selections, Bob and Whitney provided us with a final budget and plan.
Northwood's over all approach and process make it stand out from other design build firms. Firstly, they do not start work until all of your materials are delivered and in their warehouse. As a result, there are no surprise work stoppages because an item is back ordered or was late in being ordered. Secondly, they have a dedicated project manager for your project during the entire build. From soup to nuts, the same PM will be at your house every day and communicating with you regarding the daily work and upcoming schedule. If a sub-contractor is on-site, your PM will be there facilitating the entire appointment. Thirdly, the quality and professionalism of their sub-contractors is bar none. The electrician is incredible--he is so knowledgeable and really works with the homeowner to troubleshoot potential issues and make sure the final electrical plan really fits the homeowners' needs. The tile installer is an artist. His attention to detail and meticulous cuts really made our backsplash shine. We installed wallpaper on our ceiling and the installers were so gifted. Our house is nearly 90 years old, and the ceilings are not close to being square, but the installers did an amazing job. Finally, the Northwood team are so friendly and genuine you will be sad when the job is finished. It is clear they take a ton of pride in their work and strive to make the remodeling process as smooth as possible. For instance, they provide an induction plate and pots/pans to use during your remodel.
We are over the moon in love with the final work product and kitchen. While we are glad to have a new kitchen, we do miss seeing and talking to the Northwood team. Without any hesitation, I highly recommend for any remodeling project you may have. read more