I called Brent Nuckels construction after several weeks of frustration over a failing septic. There…read morewere backups into the home and foot dragging by another company. It was truly nightmarish. I started calling around to alternative septic companies and had a lot of trouble getting calls returned or a commitment to perform. I had worked down the list of septic designers in Kitsap County with no satisfaction until I hit the "N's". When I dialed Nuckels construction, there was no voice mail or stonewalling. Holly Nuckels answered the phone and immediately instilled confidence with a line of questioning and suggestions that demonstrated a profound understanding of septic technology and process. She promised to take on my project immediately and see everything through to completion. She and Brent were on site within a day and all my cares and worries evaporated! They cleared the existing failed field to a degree that held us through the permitting and construction arc. This was a complex, extensive replacement that including rehoming the entire drain field. Naturally I expected a lot of disruption to the landscaping, but was amazed at the care the crew took to try to preserve any established planting in the impacted area and to carefully remove all debris and level and tidy up the site in preparation for my landscape restoration. I simply cannot say enough about how grateful and impressed I am with the work this company did for me!

From the owner: Brent Nuckols Construction, Inc. is a small, family-owned business that specializes in septic…read moredesign, installation and maintenance. Whether you have a new construction project or a failed system, we can provide you with the design, installation and Monitoring and Maintenance for your new septic system. We pride ourselves on providing consistent, high-quality work and customer service at a competitive price. Because we are a small business, you are assured that you will be dealing with the same people throughout your project.

Fantastic service from Eduardo at Septico! He did an excellent job cleaning and maintaining my…read moreseptic system, but what really set him apart was how much time he spent explaining everything to me. After living in my house for 5 years, I learned more about my septic system from Eduardo in 2 hours than I had the entire time. He was professional, responsive, honest, and gave me a price upfront that's exactly what I paid--no surprises or funny business. He gave me genuine advice on how to keep my system healthy and running strong. A true professional and a genuine businessman. I'll absolutely use him again and highly recommend Septico!

Very nice and very knowledgeable. This was the first time having my septic tank pumped always have…read morebeen on sewer. Eduardo was easy to work with and will be the person I hire the next time I need my septic tank pumped. Thank you and see you next time. Overall cost was comparable to other, first time going through Yelp projects as well and was smooth!

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

So happy we chose A Advanced Septic. They were quick and…read morereliable. Communication was outstanding ! We highly recommend using them for any services. Thank you A Advanced. You definitely came through for us!

(3/5 rounded up from a 2/5 as management attempted to help rectify the situation)…read more Negatives: Upfront misinformation regarding capabilities, poor basic communication. Positives: Responsive foreman who handled escalation professionally and refunded upcharges. Bottom line: The overall experience was frustrating and ultimately left my sewer issue completely unresolved. While I appreciate management stepping in to rectify the billing, I cannot recommend them based on my experience. The Details: I specifically reached out to A-Advance to service an E/One sewer system. E/One units are notoriously specialized, so before booking, I explicitly asked the front office if they were equipped to handle them. They assured me they were. On that basis, I agreed to their $250 base call-out fee. When the technicians arrived, they informed me on-site that they cannot actually repair E/One systems if a component is broken. They attempted a basic flush for a grease blockage, stating that was the extent of their ability. Sure enough, 15 minutes after they left, the system alarm was blaring again, leaving me back at square one. The front-office communication throughout was equally disappointing: * No-show communication: On the original appointment date, a windstorm knocked out my power 10 minutes before arrival. Understandably, they couldn't perform the work - no big deal I get that. However, instead of notifying me, the truck pulled into my driveway and simply drove off. I had to call the office twice (getting hung up on the first time) to get rescheduled. They didnt attempt to reach me. * Surprise billing & no receipts: My expected $250 fee turned into a $400 charge with no receipt or invoice provided at payment. Had the issue been resolved I likely would have left it there. As it wasn't, I called to request an itemized bill. I discovered add-ons for fuel surcharges, charges for disposables, and additional time charges. (These add ons were not anticipated and the extra time charge shouldnt have been included. We sat there chatting for 10 minutes before they informed me that they needed to round up their time... like come on.) The Resolution: I escalated my dissatisfaction to the foreman, who was polite, professional, and agreed to refund the extra line-item charges. I genuinely appreciate the foreman correcting the bill, but at the end of the day, I wouldn't have hired A-Advance had they been upfront about their scope with regard to inspecting and repairing the E/One unit. Takeaway: Verify their technical capabilities in writing before booking.

Frank at Onsite was extremely helpful and knowlegable and was able to walk me thru the in's and…read moreout's of the whole system. I really appreciated the time he spent explaining things. Thank you Frank.

I don't know how anybody could give them anything but 5 stars. I've had other service companies…read morebefore them and every time they come out, they do a thorough job. I was being short changed before and now it's done correctly. They are always friendly and if I have had any concerns, they have taken care of those also. I have had them for about 7+ years without any concerns. Thank you.

Zach from Kitsap Septic pumped our tank for us today. I was kinda worried because that had not…read morebeen done for 13 years. He pumped it successfully with no problems and indicated that it looked to be in good condition. Awesome job, thank you so much Zach!

Absolutely I feel fortunate to have found them. Late one night the septic alarm went off for first…read moretime since we moved in 18 years. Stopping the blaring was not easy (because the malfunctioning alarm off switch, a mislabeled electrical panel, and more. Anyway, in the morning hubby called the septic company that most recently pumped our tank two years ago and was told about the diagnosis service charge and that they'd probably need a $600 pumping before they could work. And if they diagnose electrical (like pump or the alarm box), they need to call the electricians who'd have another service charge... in the meantime, I searched online and saw the rave reviews for Kitsap Septic. So, I called and was told it sounded like electrical issues (pump, floats, and the alarm box) and that it's doubtful our tank needs pumping! I was told to call Aquarius pump and they'll prob use a sump pump and then take care of things quickly, correctly, and at a reasonable price. (And if the tank does need pumping, they'll call him.) It all went exactly as expected. Aquarius Pump came e as to the next morning and got it working enough to use the plumbing, but said to fix it properly, he'd need to return to replace the pump and alarm box. In another couple of days, it was just a memory. Except we now have a fantastically honest and highly regarded Septic service who I feel about recommending!!!

I used another company 7 years ago to inspect my septic system. They recommended pumping the tank…read moreafter a quick visual inspection. (Now I know it did not need it) Something didn't seem right but I had them do it. The driver was gruff to say the least. I decided to have my tank looked at. With a strong recommendation from a plumber I know I called Sweetwater Septic. A small husband and wife operation. Dave the owner came out and did a through inspection, took a sediment level test and told me our tank did not need pumping and because we use good septic practices. He was a wealth of information and inspected my black water pump at no additional charge. After Dave found out I am a Veteran he gave me a Veteran discount. His price was very reasonable. Dave gave me a copy of the county septic report, and original drawings when the home was built. I highly recommend Sweetwater Septic and will always call them from now on.

Prompt, professional and very helpful. Answered all my questions, and extremely reasonable pricing…read more After inspecting my septic tank, i will be having them back to do some preventative maintenance. Heartily recommend!

I have nothing but good things to write about Hemley's. I was in panic mode when my alarm went off…read morevery late at night. I was able to silence the alarm and called them to set a time for service. Mysti, who answered the phone, was great! The appointment was made and I hung up feeling I had made the correct decision calling them. They showed up as promised and I was very much at ease with them. I could tell immediately they were dog people and my dogs enjoyed greeting them. So much so, I stayed in the house letting them work without me hovering over them. I kept the dogs inside behind screen door anxiously waiting to be with Sean, Emilio and Fabian. Upon expection, I was told the office was sending another (Mikey) to check things and shortly after he arrived everything was fixed! I had a new pump put in two years ago and am so grateful to Hemley's for their honesty and will be using them from now on.

Our septic system backed up into our house last night after doing a load of laundry. Not a fun…read moreexperience, but I had pushed it too far, knowing the tank needed pumping a few years ago. My husband called them after hours and they got back to him first thing in the morning. We had an appointment this evening, which was far sooner than I expected. Michael and Dallas showed up already beat from a long day, but were friendly and very respectful of our property. While they took care of pumping out the tank, cleaning the filter and clearing the baffle, they took the time to explain to me what they were doing, why they were doing it, and showed me how to care for the system between regular service. They put up with me standing out there asking questions and were as gracious as they could be. They're also both incredibly hard workers who manage their time perfectly. 1000% I will be calling them for my regular service and recommending them to my friends and family. Not only were they timely, their prices do not break the bank.

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Septic Response saved the day when water was geysering in our yard this February. Our old company…read more(who we were under a maintenance contract with!) completely missed a clogged filter just a month before. Septic Response came out fast, fixed it right, and took the time to explain everything--something the other company never did. And not to mention great pricing, Super professional, honest, and helpful. We've officially switched our business to them. Highly recommend!

Things started out great! Fast response time. They were able to come the next day to pump me out…read more Showed up in the window provided. Upon arrival he told me that he would pump both tanks out. We had a misunderstanding on what I was paying for, but was resolved. Understand that if youre septic has 2 chambers, effluent side and scrum side, this will most likely be more than the standard rate. That was my misunderstanding. I didn't read my septic details well and was off on the amount of sewage that needed to be pumped. SSB got me pumped out and clean. Thanks SSB!. These guys really care about a getting a good review and it shows. Tidy, clean, and nice folks!!!!

SSB provides excellent service. Quick to respond, timely service, and punctual. We've used their…read moreseptic pumping for a couple of years and wouldn't change.