I honestly was very disappointed and surprised by the customer service here. I was very excited to…read moresee a puppy after a long day and I was treated with such disrespect from someone whose job is supposed to be being kind to the customers. The puppies are adorable, the staff is very unkind to people coming in. I was talked to in such a rude way and she (blonde girl working at the time) treated my mother with disrespect, which is unacceptable.

Purchased a puppy from here a few years ago, was supposedly a pure bred American Eskimo. Ever since…read moreabout one year of age she has suffered with horrible health issues. Shes most definitely not a pure bred and has cost me thousands and thousands in medical bills. She has a condition that will require her to be on immunosuppressants for the rest of her life as well as prescription food. All of which costs me hundreds per month. I love her to death but I received zero support from Puppyland, they wouldn't even give me her breeders contact info so I could reach out for advice. It's the saddest thing in the world having a dog who is constantly struggling just to stay alive as a consequence of how they were bred. I've had her for almost 5 years now and this decision still haunts me but I also know that without my help she would probably be dead by now in the hands of a normal pet owner or someone who didn't have thousands of dollars to invest.

We had two fur babies groomed. Our toy schnauzer looked like a child had groomed her. Her coat was…read moreuneven and her skirt was chopped up. Her ears had not been clipped short and they shaved off her eyebrows. She looked horrible! Our blond shih tzu looked worse, if you can believe it. His coat was VERY uneven, his beard was chopped uneven. His ears still had soap in them. His feet had not been scissored. If you like your dog groomed properly DON'T TAKE THEM TO PETSMART!!!

Receptionist/cashier at grooming was the typical "I really don't want to be here and I will have a…read moreshitty attitude to make that clear". One reoccurring comment "I just don't want to do this as I don't feel up to it today". Very slow walking through everything. Additionally the corporate processes were burdensome and unnecessary.. Clear that a bunch of lawyers and executives developed them and have never been through their own processes. I will not be back.

Gross, tiny, dark little store. There was someone's personal drink cup out on an animal cage and…read morethe cages were unlocked with the keys in them. Like a LOT of keys left unwatched. If I was a bad person seeing that that could have gone horrible wrong for the store. The little blond teen boy at the front was super sassy for zero reason. Won't be back. What a mess of a business. Sad.

OMG, we were here on Saturday, Jan 7th, went to get fish... and it was disgusting!…read more Some aquariums hadn't apparently been cleaned in weeks, there was so much algae, the glass looked like it had been smeared with Vaseline. Over in the Beta display, several Betas were dead! Does the ASPCA check these places? We ended up walking out because the last thing I want to do is drop sick or dieing fish in a healthy aquarium.

I was never treated as well as I was yesterday at the local Zamzows on Orchard near Eagle road…read morecompared to the other Zamzow stores I've shopped. The girls went out of their way to help me with wonderful attitudes. I will always shop this location going forward.

Selection was underwhelming... not to mention lots of employees not one said hello or even…read moreacknowledged me! So rude!

Our dog eats a certain type of Diamond dog food that few owners feed their dogs. When I called…read morethem, they didn't have any in stock. When I was about to say thank you and hang up, the employee said they could have it for me in less than an hour. The "scoop your own" (that's what I call it) dog treats are the bomb. Mix and match which ever dog treats for $1.00 per scoop (as of December 2014).

Forget Petsmart or Petco, H3 Pet Foods is where we get all our pet supplies! Paige and her staff…read moreare always so helpful and sweet when it comes to finding the perfect food for your pet! All their products are healthy and amazing for your animals! I definitely and will always recommend! My Nilla Girl says to go try their puppy cheese-itz's!

My friend gave me a $40 gift certificate from the Bird House & Habitat for my birthday. I put it in…read morea cabinet & unfortunately forgot about it until a couple of weeks ago. ---I didn't realize that it also had an expiration date of May 2023 on it. -- I took the certificate in this week, expecting that they would still honor it. They would not. ----So my friend just gave them $40 for a piece of paper that they won't honor. ---I won't be shopping there again.

I am very disappointed with this business. I surmise from their revised interior that the business…read morehas changed hands. One is now pitched a "rewards" program for which you will pay them $25 to enroll. The Treasure Valley bird seed USED to come in 40lbs bags. Now, they sell that same seed in 20lb plastic bags for more than what was the 40lbs bag cost. I feel that is price gouging; almost $60 for 20lbs of seed. My wife and I supported this business in the past, driving quite some distance from our home to make purchases there, but will no longer do any business here. What a shame that the business decided to pursue such a business plan/change.

Every time we've taken our puppy to Earthwise, it's been a great experience! They are always so…read moregood with my nervous dog, and we get compliments on his haircut every time.

Cat had lots of matts and tangles. They had her looking perfect in less than an hour!read more

I love bringing my dog here to wash her. The stalls are always clean and the staff is very…read morefriendly. They have a good variety of shampoos for your pup, and brushes and hairdryers. Lots of towels too. After the bath I shop for toys and treats for my dog. They have supplies for every pets needs and they sell pets too like fish, hamsters, and other animals. They have a fenced in space outside for your dog to go potty. They also offer grooming services. There prices are really good too. I highly recommend them!

This was my first visit to the store. It's a nice location with easy access to make things…read moreconvenient for me. I like that it's also a local owned business

Great for pet washing! Everything you need to clean your pooch and great customer service,read more

Love! Love! Lovvvve! This place! When I had Frankie (my last little guy) I sadly only went here a…read morefew times & it's a tad pricey so I never spent a ton there. Fast forward to today & I have Alfie. So this next part is gonna be kind of mushy, I apologize in advance lol. When I got Alfie, I decided to research different foods, treats, etc that would be the best for him. I did the same for Frankie, but part of me feels like I failed him and after he passed last year, I thought, maybe if I had done more research, I could have found a better food for him that maybe would have helped his health and he wouldn't have passed away. I know that's crazy because he passed from congestive heart failure & kidney failure is what eventually took him. Still, me being me, I will always wonder if there was something could have done to maybe have prevented his health issues. He was 11 1/2, so I mean, he was older but little ones last longer than bigger ones! At least that's what I've been told my entire life lol. I thought Frankie and I would grow old together lol. I have Alfie now and I am above and beyond grateful for my little dude. So I've done the food research and have him on a certain food. Insanely expensive lol, especially for the amount and naturally, he loves it. It's a raw diet tho. So I have found another food, a kibble, he isn't had it yet, but I'll be switching him to it. Also an expensive food, but their track record is absolutely pristine compared to literally every other dog food company....from the things I've read. This place is the only place that carries these foods and a variety of other *higher end* foods. So yeah, it's "that" kind of place lol. It's truly a fantastic store. Super super clean, the layout couldn't be any more perfect, the selection from foods to toys to treats is amazing. I am so glad I finally decided to go in here and it's super close to my house too. Alfie is still scared of cat rides lol, so when he finally grows out of that, I'll take him in so he can pick out some toys and treats himself. He will be 1 on January 3rd, so HOPEFULLY before then, he will get over his fear of the car rides lol. The staff here is incredible. I have yet to come across a rude one. All so friendly, incredibly helpful, and they engage. So many in retail don't anymore especially if their phone is in reaching distance lol. You really couldn't ask for a better pet store. Sure Petco and Petsmart are good and convenient because they huge and everywhere. Northwest Pets is a smaller store and just feels good supporting the smaller businesses...especially nowadays. Petco and Petsmart have nothing to worry about. The treats I get Alfie, bully sticks, can be found at Petco and at NW Pets. They're pricey little chew treats, but he absolutely loves them and they take awhile to devour lol..so it's worth the $$ and he's definitely worth it. Both stores are comparable in prices with those. NW Pets just has the foods that Petco and Petsmart don't carry. They have a couple, but yeah, NW Pets definitely has brands not carried at the bigger stores. Anyone who lives in the PNW and who has a cat and or a dog I guarantee have been to this store. It's such a great store. Again, glad I finally started to go here and regret waiting until recently. And if you've never been and want quality foods for your cat or dog, check it out! We have a few locations in the Boise area. Thanks for reading, Yelpingers! Cheers!