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Northwest Community Credit Union

1.8 (49 reviews)

Services - Northwest Community Credit Union

Personal banking

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Binding arbitration is the only thing holding this company in tact! Get out while you can people! And stay out if you've never been!
Sadie B.

been with my credit union for about ten years now. Ever since the pandemic a lot of their staff have either quit or retired. And now it's the worst business I know of. So I used my PayPal cash card with the automatic Top-Up feature (which is linked to my cu checking) to check out my eBay shopping cart. This was supposed to be a SINGLE transaction for about $165. This would have been only one $28 insufficient funds fee plus the top up amount charged to my cu checking account. But for some reason PayPal had broken it up into individual transactions per item in the shopping cart. They kept on charging my bank for these individual amounts in $10 increments. Which has resulted in my nwcc account now being $803 overdrafted. This goes against paypals user agreement. Once I brought it to their attention, PayPal fixed the issues on their end an even provided me with an email to send to nwccu explaining how it was their error, and a their external request to reverse the insufficient funds fees on my behalf.** Especially since they didn't go through*. Nwccu reversed five of the fees but will not do the remaining 12 that are from the same single transaction. Instead they are requiring that PayPal or I pay them. Nwccu will not provide me with an explanation as to why they only reversed five of their fees, and they have closed out my account and are sending me to collections. I personally feel that by them reversing five of them is them acknowledging and admitting that it was an error. And that they're ignoring the rest of them is a personal attack on me in an attempt to just get rid of me because I do not make them much interest. I'm more than willing to provide all documentation to prove what I'm saying from both my PayPal account and my Northwest community credit Union account. What's really sad is I remember going in there when I was a little girl with my dad, and up until recently I was bringing my son in with me. So needless to say this extremely devastating to me. The consumer provided the following when submitting the Complaint to BBB

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Ask the Community - Northwest Community Credit Union

Bank of America Financial Center - Storefront

Bank of America Financial Center

(29 reviews)

I'm a business attorney. My clients routinely ask me where they should bank. I am never going to…read morereccoemnd B of A again. In fact I'm going to tell them to stay far away after today. This week, B of A's online system is terrible and their in-person bankers at this location in particular are shoddy. In this case, the online system could not process a very simple business banking account. The bank required an in-person ID verification. The bank never told her this, she had to proactively call and find out this information. The banker, Brice, required her to set an appointment after a week of flailing and inaction. However, Brice failed to ask my client to bring in all the paperwork he would need to see, and as a result my client could not open her account. Brice refused to take responsibility. He was only interested in telling us about bank policy. B of A is terrible in its own right, and this branch is not up to the professional standards of even the smallest businesses. If this is how they act when they're trying to earn someone's business it's hard to imagine how they'll treat customers from whom they receive no immediate benefit. Take your business elsewhere.

They make you wait forever, then hand you off to a dude who's a total jersey, says he knows…read moreeverything, then wastes your time while he asks someone else. He completely forgot to listen to our request and did 20 minutes on the computer accomplishing nothing.

Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

Chase Bank

(6 reviews)

The guy named Angel has been a very good banker for me.hes just a understanding person who helps…read morehis clients to the very best he can.Angel should be promoted do to his dependability.thanks so much Angel

I walked in here last week to make a deposit into a friend's account to help her out. I didn't…read morethink this would be terribly difficult or time consuming. This would be where I first went wrong in thinking. This was supposed to be a pretty straightforward exchange. You take my money, put it in this account, give me a receipt I can show her, and off we go. Everyone has a great day. It's not that simple here. I walked in here with cash in hand, which was my first mistake. Who knew walking into a bank with cash in hand was a problem? You'd think they would want to take my money. I get stopped by a guy who may have been the manager, or resident bouncer. I'm not sure, as he gave off the impression of being more of a bouncer than anything. Which was hard to take him seriously when he's my height. He wasn't wearing a name tag, so I have no idea what his actual name was. He asked me if he can help me. I need to make a deposit, I have the account and routing number, name, everything. Simple transaction. He launches into a five minute speech about how if I'm not a member, I can't deposit cash into a member's account. OK, I can live with that. He starts rambling off the numerous other forms of deposits they'll take. Check, money order, bla bla bla. I zoned out once I decided I was writing a check. I said I would write a check. Which should be the end of this conversation. We've come to an agreement on what form of my money they will take, so we can continue the transaction. Unfortunately, Mr. Yappy Bouncer was so consumed by his efforts to provide "customer service" that he just kept talking. Instead of accepting that I said I would write a check and starting the deposit slip, he launches into another speech about places where I could get a money order nearby. Finally I get annoyed, as I have places to be, and listening to his speeches that didn't apply to me wasn't where it was at. I had to cut him off by saying once again, I'll write a check. Finally, he starts a deposit slip. Then drags me over to an actual teller. I had to basically stand in the doorway of the bank to listen to all of his speeches. Once I get to a teller, I ask him to confirm the account number matches the name of my friend. I don't want to deposit money into an incorrect account. He says yes. Which is almost the extent of our conversation. He deals with it while I stand there bored and wondering if we're done, and he's expecting me to leave, but I needed a receipt. Especially after dealing with Mr. Yappy Bouncer. I didn't have a lot of faith in this place. The teller finally gives me a receipt, and smiles a half/fake smile. No thanks, have a nice day, nothing. Him nodding and saying yes when I asked to confirm the correct account was literally the only word he spoke during that process. Finally, I'm bored, tired, and annoyed at how difficult this transaction was. I just want to get the hell out and get on with my day. No, Mr. Yappy Bouncer has to stop me again on my way out the door to to make his pathetic attempt at more "customer service" by saying if I ever needed anything, feel free to stop in again and see him. Um, no. No thanks. This could have been a much higher rated review, had he not been so focused on attempting customer service and coming across as more of a corporate puppet. He couldn't accept a cash deposit. OK, I can live with that. It's annoying, but not the end of the world. Gives me other options, I pick the easiest for me, and move on. It was when he just kept talking that I got annoyed. We solved the problem. No need to keep running your mouth and prolonging it any more. I didn't really care that the teller was anti-social either. Could've lived with that too. It was Mr. Yappy Bouncer that killed it for me. Would I return? Not even to make another deposit. I'll go find a different Chase location if I have to. But I would go out of my way not to have to encounter him ever again. Review 37 of 2017

Northwest Community Credit Union - banks - Updated May 2026

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