Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Trying to get a reasonable answer from this place is like being trapped behind a horse in a…read moreroundabout. It keeps moving, it keeps producing something, and somehow you are still exactly where you started, only now the air is worse. Help is not really on the menu here. You get rules read over the top of you by people who have already decided listening would be an unnecessary complication. There are rules on the website, rules on the forms, and rules the people on the phone cite with the confidence of a priest rattling Latin at a smoke alarm. None of them appear to match. Point out that the rule being repeated does not apply and they do not stop to consider it. They just repeat it louder. Every person I dealt with was detached and reeked of condescending deafness, armed with a different laminated fragment of whatever policy they decided was in force that day. Their own form asks how many months you want to skip and offers you a 1 or a 2. Pick the 2 and they deny you for picking the 2. All that smiling language about Credit Unions and helping members turns to BS the moment a payment is late. The friendly little facade comes off, and suddenly you are dealing with just another bank that couldn't care less about your financial problem, trust me, make no mistake, because to them? it IS your financial problem. They make it perfectly clear that nothing you say matters unless it's "yes, I can make the payment now." Otherwise it's "let us know when the financial problem goes away." Be careful not to fall into a hole here. What looks like a helping hand may turn out to be a shovel.

Banked here for years in Eugene and Salem with no problems . Auto loan ,no problem. The website…read moreis pretty good too. Couldnt get a real estate loan though ,they are so picky about income source which is understandable..

Called the Oakway Branch to find out about opening an account and obtaining rentals of safe deposit…read moreboxes. First person to answer the phone didn't know availability of the larger boxes and transferred me to Dave, the manager. He went to look to see the availability of the various size boxes and never came back to the phone at all. After 31 minutes of music (while I cleaned out my desk), I decided that this was NOT a bank from which I could expect much. Going to bank elsewhere!

I went to the gateway branch today and what to my surprise does the teller offer me - popcorn! I…read morelove it! I'm terribly sorry that I didn't get the tellers name, because she was an absolute joy. Smiling, excited to offer the popcorn and provided prompt and courteous service. Umpqua bank is wonderful, absolutely wonderful!

I went to this branch to set up a new account with U.S. Bank and Danique was so incredibly helpful…read moreand easy to talk to! She had a great sense of humor and made me feel really comfortable! I will definitely be going back to see her for all of my banking needs.

I have a creditcard with US Bank. Their customer service when calling the credit card phone # is…read moreabyssmal. Every single time the tape recording tells me they are flooded with calls and the customer service rep will be over 10 minutes wait. Every time, no matter what hour of the day. This is abominable . The service reps are in the Philippines and probably paid 1.00 the hour. They are helpful and curteous but the waiting time is unacceptable. This needs to be corrected. I would never recommend this credit card to anyone.

Then Michelle go over 10 years never had a problem always friendly I love the app I could check my…read morebank account on my phone no problems here I highly recommend

Have a 7 year CD with them. They harass you every 6 months, threatening you with fees, if you do…read morenot take time out of your busy day to call them to let them know you're still alive. No other bank/credit union I have ever had a fixed CD with anywhere else in US has ever done this. Manager said she tried to talk to upper management about this (she said they also harass ppl with IRAs every 6 months!), as she is constantly getting upset ppl calling her on this, and she said upper management won't budge. So: A credit union takes your money as a long term CD, making money off of you, then threatens to charge you every 6 month for inactivity?? AVOID LIKE THE PLAUGE. There is zero laws in Oregon in which a financial institution attempts to charge fees to customers with fixed accounts which they are already making money off of! They CHOOSE to do this to their customers.They do not care about wasting the time of/ upsetting their customers? OMG, one star.

Love the new location. Drive up ATM finally. They have always been great to work with. Excellent…read morecustomer service. Also kids can get a savings account that can be completely separate from the parents.

Best in town. Very helpful. Have done business for 45 years. Just love the helpful of the credit…read moreunion

I would say overall northwest community as a whole is 3.5 stars in my opinion. Here's the ups and…read moredowns. Good: -multiple convenient locations -nice staff -good online banking -I had a sizable misunderstanding with a vendor and the vendor kept claiming he refunded me (never did) so I reached out to northwest and they investigated my proof that I sent them and they took care of it immediately Bad: -not a huge fan of their ATMS... I do lots of cash deposits (I'm a bartender) and I usually use a different banks ATM because northwest ATMs always spit the cash back out. -when I do call customer service it takes usually 30+ min to talk to a real person -there was one instance where nobody that uses northwest could see their online banking and deposits etc could not be made. This went on for 3 days I believe.

All was well until the merger with Twinstar. To say that I no longer wish to bank here is an…read moreunderstatement. I haven't been able to access my accounts and then my account went past due, and when speaking on the phone to anyone who could help me, it was a different answer and a different process EVERY time we spoke to anyone. Fast forward to calling out of desperation and not wanting our account to get behind further, Member Services transferred me to Collections and instead of understanding our frustration and realizing there was a technical problem with our account, we were threatened by Trent. He talked down to us and was a jerk (trying to not be rude here). I will NEVER recommend this credit union to anyone I like or even people I don't like. NO ONE deserves to be treated this poorly! If I could I would rate this a -5 stars!

One window open, one long line, 30 minute wait, finally talked with teller, passed the buck, three…read moredifferent employees, all all unorganized, lacking knowledge, after 45 minutes left with still no solution to problem.

I'm a business attorney. My clients routinely ask me where they should bank. I am never going to…read morereccoemnd B of A again. In fact I'm going to tell them to stay far away after today. This week, B of A's online system is terrible and their in-person bankers at this location in particular are shoddy. In this case, the online system could not process a very simple business banking account. The bank required an in-person ID verification. The bank never told her this, she had to proactively call and find out this information. The banker, Brice, required her to set an appointment after a week of flailing and inaction. However, Brice failed to ask my client to bring in all the paperwork he would need to see, and as a result my client could not open her account. Brice refused to take responsibility. He was only interested in telling us about bank policy. B of A is terrible in its own right, and this branch is not up to the professional standards of even the smallest businesses. If this is how they act when they're trying to earn someone's business it's hard to imagine how they'll treat customers from whom they receive no immediate benefit. Take your business elsewhere.

I have yet to get a human on the phone in months, & I have substantial funds in this bank! Unless…read moreyou plan to drive to a physical branch or work online [& good luck finding your answer there,] do expect to get the simplest inquiry answered. Your phone call will NEVER be answered!

The guy named Angel has been a very good banker for me.hes just a understanding person who helps…read morehis clients to the very best he can.Angel should be promoted do to his dependability.thanks so much Angel