they are so kind at the bike peddler shop! i walked in shared my story about getting a used spin…read morebike for free, they noticed I am in a wheelchair from an amputation I only have my left leg I was given both the cage for the left foot and the saddle seat for free what kind and outgoing people that work at this shop I'm super grateful and excited to get peddling on my spin bike thank you

UPDATE 6/29 -- Hours after I posted my initial review, one of the owners (Kalan) reached out to me…read moreby phone. I told him the whole story, and he agreed to buy back my wheels on the basis that they'd sold me the wrong wheels. He told me the shop could build me a custom set of wheels -- a service I didn't know the Peddler offered -- but I'd already ordered another set of sturdier wheels from a Colorado company. When the wheels finally came in, I took them down to the Peddler. Nate swapped out the wheels the same day, taking extra time to re-true both of them. I've been out on two great rides with the new wheels. While the wheels are still settling in, the bike performed wonderfully. Nate also sold me a couple of wider tires for the new wheels, and the tires work just great. Both Kalan and Nate could not have been nicer or more professional in our conversations and dealings. I'm very hopeful that the experience I had with the other employee was just a one-off, and that the Peddler remains a shop that offers great customer service. ======= After two decades as a loyal customer, I'm sad to say the Bike Peddler no longer stands by what it sells. Last June, I purchased a set of Shimano wheels from the shop. In May, after a total 12 rides, both a spoke and the hub nut on the rear wheel broke during a short Salem Bicycle Club ride. I was astonished, and asked if the wheels were warrantied. The clerk said he'd check. They later informed me that the wheel's warranty didn't apply because it was a "wear-and-tear" break -- even though I'd barely ridden on the wheels. I expressed my dismay, and the clerk shrugged. I told him I'd been loyal to the store for years, and he replied that he couldn't tell me where to take my business. I was truly shocked at his rudeness and lack of professionalism. I've shopped there for years, purchasing items I could have gotten much cheaper elsewhere -- shoes, helmets, bib shorts -- because the Peddler always treated me and my wife like family. I've also recommended the Peddler to many friends, because I could count on the shop to provide them great service and support. It breaks my heart to report that the shop now operates on the motto "Buyer Beware," and seems to have little concern for its customers.

Took my ebike in for a tyre change and Tannus armor installation. Thom was very knowledgable on the…read morephone, and both of the ladies I interacted with (on drop off and pick up) were helpful, kind, and very understanding when a day-long lapse of concentration led me to drop off about twice as many parts as the repair needed. I got back all my extras, the container I brought them in, and my bike in perfect condition. From drop off to pick up was less than 1 business day. Now, if I were you, reading this review, I'd go "well that's great and all, but bringing your own parts was a red flag -- these guys must overcharge". Nope! I'm just paranoid and wanted to bring OEM parts -- Santiam had offered an EXTREMELY reasonable price on the parts I needed (actually, I think cheaper than what I ended up paying...) and the labor itself was a great rate -- I had been budgeting and worrying to pay twice what I was actually charged! Santiam knows their stuff, has a broad selection, charges a great price, and is fast. Everything you could possibly want from a bike shop.

Very helpful crew. Went in looking for a mountain bike for my son initially. They didn't have…read moreexactly what he was looking for on the floor, but the guy went to the back and found another that wasn't built yet. This one suited him perfectly and was the right color, which is the most important thing to a 7 year old. They offered to build it at no obligation to buy, so we said to go ahead. We went back a couple days later and picked it up. Kid was very happy. I went in a couple weeks later looking for an entry-level mountain bike for myself. The guy took the time explaining all of the ins and outs and what to look for, what's worth laying more for, etc. I didn't end up buying one as I found another I liked elsewhere, but the knowledge gained here helped me make that decision. Several weeks later, I took my 13 year old road bike in to see how they could modify it for my current needs, which consists of riding through Minto Brown with my son on the laced trails and gravel roads. They gave me a some great ideas, and also presented a new bike that was more suited for what I wanted at a great price. I went for the new one, and it rides great. Likely going to take it back for some bigger tires, which was a future modifiable option that made the bike more enticing. These people are great. Get your bikes here.

great selection of new and used bikes and parts at reasonable prices…read more Nice staff Last visted bought a new Surly karate monkey and a used rear bike basket,thanks

They weren't very helpful when i went there, ignored me completely so i left after waiting for…read moreover 20 minutes.

I gave them a check for $2,000 on April 7th which was cashed on the eighth to order a bike. It's…read morealmost September and I got one phone call when I was moving and I have never heard back from them

Friendly staff and great store layout with lots of different types of bicycles…read more I bought a Trek FX Sport 4 for riding around town and bike paths when I do not want to ride one of my drop bar bikes. Fits great the first ride was very fun,a little wet and very comfortable right off the storeroom floor. highly recommend.

The best shop around. They work in my bike and I buy skate stuff from them occasionally. They…read morehave been a large part of our community since Jason owned it. We love Falline!

Justin is the best. We had to ship our Baja Sun Trikes and he came on his own time picked up both…read moreof them and will be shipping them to our new home in Texas. Great customer service! Jack & Donna Haney

Great local resource, affordable, and helpful staff. Needed help with chain, cables and…read morederailleurs, it's DIY, repair stations with helpful guidance from the staff.

Back in the day they didn't check donated bike serials against the joint state systems for stolen…read morebikes and parted out my 1972 Raleigh Super Course before selling it to another student. The parts alone are now worth double the frame but unfortunately I only have random period appropriate hardware cobbled together from used hardware places in Portland. So if they now check serials for stolen bikes per state law, good on them. I'll be back when I get those vintage 1970's parts returned.

This review is wildly overdue, about three years overdue, but I've been meaning to write it because…read moreEugene Electric Bicycles did such a great job on my bike. They converted my 2010 Marin mountain bike into an e-bike, and it was not a simple project. I have a small frame, wanted solid range, and needed it to work safely with a rear child seat. Alexander went back and forth with me for months figuring out what would actually work. We initially tried to make a triangle battery fit inside the frame. Once the real measurements came in, it was clear the manufacturer specs did not match reality and it just was not going to work. Instead of forcing it, Alexander pivoted. He found a rack with the right weight capacity and then custom-machined and reinforced it so it would be sturdy enough for both the battery and a kid seat. That attention to safety and detail mattered to me. Throughout the process he was thoughtful and straightforward about tradeoffs, timing, and cost. Nothing was oversold. When I had a quick issue after pickup, they replied to my email quickly and helped me troubleshoot it right away. Three years later, the bike has been completely reliable. The setup feels stable and balanced, and it has allowed me to keep riding in ways that really matter to me. If you are considering a conversion and want people who take safety and craftsmanship seriously, I would absolutely recommend Eugene Electric Bicycles.

I worked with three different people here to figure out the e-bike that would best work for me…read more Everyone patiently answered each of my questions and made the purchasing process very easy. Our phone messages were promptly returned and the Velotric Breeze 1 bike I purchased is exactly what I wanted. Highly recommended!

What an amazing experience of service and knowledge here! A shout out to Jason who patiently set…read moreme up with the best e bike ever! He was patient kind and knowlegable. I chose the Specialized Turbo Vado SL 2 5.0. I test rode it around the Belmont area so make sure the fit was right. Made some seat adjustments and sold! As he prepped the bike, I took off to Re Raxk and a new bike rack was in order. Just love this place and highly recommend for upscale bikes

Don't know if licenses are mandatory.I never got a response from them.Ebikes seem effective but I…read moredon't know if it's allowable.

I have counted on TomCat Bikes for all of my bikes and repair needs over the years: I can always…read morerely on them for fair prices and expert work! Picture: new eBike!

An honest, thorough and seasoned owner who has hired some similarly thoughtful staff. Instead of…read morejust doing the work, they collaborated as personal consultants/educators without judgement or condescension. They listened carefully and made astute observations and recommendations. In the end, they have helped our family get where we needed to be - both figuratively and literally.