All my interactions with Salem Gateway Storage have been positive. One person is the reason for…read morethis: Kim!! She is friendly, knowledgeable and always willing to help answer any questions I have. The ease of access to my storage unit makes every visit a pleasant one. Kim R.

I would highly recommend Gateway Storage. Kim is very friendly and helpful. Everything is ran so…read moreprofessionally and overall, I had a wonderful experience.

I've had one of their storage containers for over a year now, and the experience has been…read moreoutstanding from start to finish. The container itself is extremely clean, secure, and built to handle the Oregon weather without any issues. Everything I've stored inside has stayed dry and well protected, which gave me a lot of peace of mind. What really stands out is how easy and convenient the whole process has been. Access is simple, the container is sturdy and well maintained, and it's been a perfect solution for extra storage. Their customer service is also excellent--friendly, responsive, and clearly focused on making sure customers are taken care of.

Rude and disrespectful driver. Blocked my driveway for 25 minutes on opposite side of street from…read moredelivery when he had 200ft of parking on same side of street he was delivering to! When I asked him why he chose to park here as I was using my driveway, he replies... "Because I did." Instead of apoligizing for it when asked. Maybe you should ask first if its ok to block someones driveway. Its hard not to see over 200ft of space on same side of street as job. So,I had to wait for the old white haired rude guy to move so I could do my job at my own house. 98684 BMW-Blue

I had to agree to a mandatory insurance of about $12 a month before I could rent a storage unit…read more When I removed my belongings, my couch was soaked/damaged due to a leak in the roof. I was told that I would receive paperwork to file a claim, yeah right. I never received any paperwork, called back and just got more excuses. Just another way to increase rates and not give a fuck when your belongings are destroyed.

Very helpful staff. Had to move from a remote location. No problems with getting my stuff out…read moreappreciate the help.

Hands down the best movers we've experienced in the last 20 years. They helped us move from Albany…read moreto Beaverton yesterday. The crew of Brad, Morgan, and Jesse were on time, courteous, transparent about any pre-existing damages or small items, efficient, and to top it all off they literally did not scratch/hit/mark one single wall of the house when moving. All 3 were absolute beasts in moving heavy furniture upstairs, and a few times we ended up deciding on a difference placement of a furniture item they already placed and every time they were more than happy to help rearrange it as needed. You really can't ask for more in a moving company. They were willing to accommodate, went the extra mile on servicing things, and were lighthearted and carried a positive attitude through the whole 12-14 hour day. I would honestly ask them to help move for any future moves in my lifetime. It is not easy doing their profession, but they seem very dedicated and deserve every ounce of recognition. Hats off to you guys!

No hustle. 2-3 guys at any given time. I'm pretty sure they were milking it. Took 12 hours to move…read moremy stuff. Totally ridiculous. One guy was carrying one box at a time. No matter the size. $2300 we had to tell them we would do the rest because we got tired of it.

I've been a customer of Lock N Go Storage for more than a year now and my experience with the owner…read moreKelly has been nothing but positive. The storage units are clean and secure, with easy access. The rents are reasonable and there are plenty of available accessories for moving heavy items around. The business is locally owned--I'm a believer in supporting local small business. And it's the owner, Kelly, who seals the deal. She manages the entire facility herself and treats people with courtesy, warmth, and respect, even when they do things they're not supposed to. Like me, for example. One evening, I went to the facility with a big moving truck, not realizing it was after hours. As me and my riends were moving furniture into the truck, Kelly appeared. She respectfully advised me of the security protocols. Most companies would have insisted I leave immediately; but this was my only opportunity to get my furniture for my new apartment. Understanding this, Kelly agreed to let me continue loading the truck and do what I needed to do, while she stayed on premise. This may not seem like much, but she really didn't have to do it. She could have called the police on me or ordered me off the property. But she didn't. Not only was I able to get moved, but her actions protected all her other customers interests, as well. I fell on hard times shortly thereafter and was unable to keep up with the rent. Despite being behind in rent, Kelly worked with me with compassion and kindness until I was able to get back on my feet. My experience with Kelly and Lock N Go has been superb; I wish more businesses were operated the way Kelly does hers. If I could give her ten stars, I would.

From the owner: Each of our units are fully insulated and accessible. Gates are open from 7 am to 7 pm every day of…read morethe year! Sign up online or call. Only a few units still open for renting, so hurry in! 8 x20 8 x 10 5 x 8 All units 7 1/2 ft tall

Moved in April 23, 2026, the light in the locker did not work. Staff said it would be fixed "in one…read moreto two weeks." Second visit: No light. Replaced bulb myself. Didn't work. Reported to office staff. "I'll have to put in a work order. It will take one to two weeks." What about another locker? None available. Next visit: No light. Office empty. Next visit: No light. Reported to office staff. "Leave a key. It will be fixed in one to two weeks." Visit July 9, 2026: No light. Went to office. Staff says workman fixed it. NO, it DOESN'T WORK! How about a new locker? First locker shown, NO LIGHT! Second locker has a light. Staff hands me the keys and asks if i can fill out paperwork today. Sure! AND MOVE TODAY. No, I am disabled, I can not do it. Staff: You don't want to rake up charges on a SECOND locker, so you need to move quickly. I SHOULDN'T have to pay for a SECOND locker, since the problem is YOURS. And, I need to find help to move. It may take me a while. Staff: Give me back the keys. Let me know when you can move. When I moved in, they thought it needed a new lightbulb. The office staff DON'T have any? Hand me a buld and I'LL do it MYSELF. IF they had TRIED to replace the bulb to start with (how about BEFORE RENTING IT), they would have known it was a LIGHT BULB SOCKET/WIRING problem. Since they couldn't get in my locker without my key, how were they going to fix it AFTER they rented it? I AM moving...to a DIFFERENT storage company!

Searching storage units in Salem online found a great price for a 10 x 16. The unit is clean and…read morestaff is professional, friendly & helpful. I highly recommend Public Storage on Lancaster Drive in Salem!

Cranky manager. security measures misleading. Be sure to read the fine terms of their contract if…read moreyou choose to store here (screen shot attached). Theft of RV components is on the rise per local police dept. Storage facilities should take an interest in protecting their customers assets. But this one definitely does NOT and has a "not our problem" attitude. This is not a one star review only because yes, they do have parking spots to store an RV in South Salem. So a star for that. If you're flexible about location, look elsewhere and ask questions about security measures. Edited 5/16: There is a tall security fence with imposing looking barbed wire and a sign that says Security Camera in Use on the front gate. But in the back, the cyclone fence is 5' tall, no barbed wire. And the only security camera is in the front by the gate. Thieves totally use the front gate, right?

I like preface my reviews with, "I am not a foodie", but this is about storage, RV storage…read morespecifically so, food ain't a thing. That being said, what I am is a customer service snob. But storage is like plumbing, you don't think about it until you need it, and it's not a problem unless it is. And this place is a problem. Seems they don't believe RV older than 2007 should exist and only store them. Why? According to the person on the phone "image". "We don't want people to put spaces on auto pay while their older RV rots" Kinds bigoted, but since ageism against RV isn't illegal, perfectly acceptable. Except it's not. My RV is in perfect working order, it's just fine, clean, and way too good for this place. So is yours. With so many other places to choose from in the Salem area, you're better off. Oh and they aren't even that cheap!

Walked us through the storage process as we slowly plan out our move for the future and got great…read moreinfo from Cherry Ave Storage! Great team, informative, store was clean, and the two ladies were amazingly kind and helpful. Can't wait to use this place!

Never have I dealt with a more incompetent worker! There was a new lady there who I've never seen…read moreor worked with (this was the last weekend of May 2021), Martee I believe, and she had no idea what she was doing. I've worked a lot of jobs, and totally understand being new and having to adjust to a new job. But this level of ineptitude was unmanageable. She didn't know any policies or rates, and kept referring to her "field supervisor" who of course I couldn't speak to for some reason. I probably won't be going back there anymore because of it. I hope they figure out how to train new employees or get rid of her.