Star - My Experience with Excel Window Tinting & Car Wraps (Brush Prairie, WA)…read more
I rarely leave negative reviews, but after three years of frustration, I feel people deserve to know about my experience.
I was referred to Excel Window Tinting & Car Wraps by a friend when I was starting a new business. Money was tight, so I was looking for a fair deal. After we agreed on a design for my truck wrap, I was told it would be completed quickly. Instead, it took about three weeks before I got my truck back.
At first, the wrap looked fantastic. Unfortunately, that didn't last. Within just a few weeks, parts of the wrap started peeling. I reached out multiple times and received little to no response.
When my business didn't work out, I asked about having the already-peeling wrap removed. Even though it was failing, I was told it would cost me another $500 to remove it.
To make matters worse, when it came time to pay, the final price was significantly higher than the original quote I had agreed to. That was a difficult surprise, especially since I was already on a tight budget.
Fast forward three years: this truck has only been driven about 8,000 miles, yet the wrap is badly discolored and peeling in multiple areas. I specifically remember being told there was a five-year warranty, which gave me confidence in the purchase.
I finally gave up one of my days off and drove back to the shop hoping to resolve the issue. The experience was incredibly disappointing. The owner seemed more interested in being on the phone than helping. At first, they actually suggested the peeling was a paint problem. I had to remind them, "You wrapped this truck." Only then did they acknowledge it.
After that, there was no meaningful follow-up. I was told they didn't know who I was, couldn't locate my information, and that I needed to find my paperwork. I was then told the warranty was only one year, which completely contradicted what I remember being told when I purchased the wrap.
From my perspective, I was misled about:
The completion timeline.
The final price.
The warranty coverage.
The level of customer service after the sale.
And according to their records, I apparently don't even exist as a customer.
I paid roughly $4,000 for what I believed would be a professionally installed wrap backed by a long-term warranty. If I had known it only carried a one-year warranty and would be peeling and fading after only 8,000 miles, I never would have spent that kind of money.
Based on my personal experience, I cannot recommend Excel Window Tinting & Car Wraps. I would encourage anyone considering a vehicle wrap to ask for every promise in writing--including pricing, warranty terms, and completion dates--before committing.