Two thumbs up here for selection and staff. Their collections of work and outdoor clothing are…read morefantastic. Whether your time spent outside is for business or pleasure you can find what you need here at reasonable prices. I know Yelp shows the business as a $$$ option - but the truth is it's all closer to $$. Even before their sales... There's a wide mix of basic and higher-end brands that will really work for anyone's budget. Service is also top-notch. Friendly and courteous and insanely helpful staff that will drop everything to help you find the right product, no matter how many other tasks they are trying to balance at the same time. This shop is definitely worth your time and money, and as an added bonus: it's a locally-owned and operated option not some big conglomerate. Why not go there?

I purchased a sweater end of April. I tried on at home and did not like the fit. We live about 40…read moreminutes away and was unable to make it to store to return until today - day 32. They have a 30 day return policy. Sweater never worn with tags on. The young kind sales gal called a manager to ok being 2 days late. The manager, with no smile or customer service skills sober faces said no exceptions and walked away leaving the sales girl sheepishly following orders but with grace and apologies. Not so the manager. I have to go back when I have time and on my way to mountain to use the credit-- but will never shop there again.

I had to go on a quest for adult rollerblades yesterday for an upcoming event. Considering adult…read morerollerblading hasn't been cool since the 90's, it was hard to find some locally. After multiple stops I came to Big 5. They had several styles of adult rollerblades!! The inventory was all about 10+ feet up on wall shelves though. The girl working (young blonde girl) was super accommodating by getting on a ladder and bringing me down several pairs to try on. The store was busy at the time, but she took about 15 minutes out to help me. I've been here before for other sporting equipment, and the prior visits have been just as pleasant.

I called ahead, and asked if they sold Washington State Parks Discover Passes. Yes! says the…read moreperson who answered the phone. So, on a dark and rainy Puyallup night I drove to their store. The first clerk I asked to sell me a pass fumbled around and could not log into a computer. He made an odd, childish sounding call to another clerk. That person came and the two of them would have been comical to watch, if not so sad. After about 5 minutes, clerk 2 called his manager. I had the dubious please of listening to first questions about the computer ( I could tell it was not good news of some type), then a long conversation about sales, socks and things the clerk was to do. It was very clear the customer standing awkwardly in their store was not important. So, after the call, I'd been in the store 10-15 minutes. The clerk addresses me, while looking down and to his left, like he was afraid of me. I had NOT said a single word at this point. He gave a long-winded excuse, this was a known issue, they had submitted tickets, they simply had to call the state and get it fixed. I simply said OK and left to find another store and by my pass. This store needs training and a manager shake up. To not post the computer was broke (so I would not drive there in the first place), to not notify staff, to not care about the customer standing there while they were talking socks and sales.... Everything that is wrong about retail training and service is endemic to this store.

I was just strolling around downtown Orting with my toddler. As I was about to head home, I…read morehappened to see the outdoor store, so I thought I would check it out! The store had their sidewalk sales racks with some shirts on display and also outdoor chairs. I decided to walk Inside the store and was very impressed with the selection. Consider this store as a Sport Man Outdoor store, but it's family-owned. So that's nice! They have everything in this store from clothes to shoes to hunting and fishing stuff , guns, knives, outdoor gear. You know what I mean! The staff are nice & friendly. One of the employees actually shut the automatic feature down for the doors and only the doors would open when pushed physically because my toddler kept running around the store and wouldn't want to sit still in the shopping cart. They didn't have to do that, but that was very nice that they did that! lol The store has some awesome sales that I was able to buy some shirts for my husband and for my toddler. Although the store offers email receipts, you should get the physical receipts anyway because they detail the transaction items versus the email receipts. The email receipts I got only show the total of the sales, which would be very confusing if you were to try doing return - exchange because the store would need to see the items listed. I will 10/10 come back to this store in the future!

I've had both a really positive experience and one where I felt like I was a bother. One time I…read morewent in there looking for steel toed shoes and an older lady helped me and was so sweet and helpful it was the best customer service I've ever had. I went in today 06/07/25 just to browse and bought something and the checker Gracie, seemed completely bothered by me trying to buy something. I didn't realize me trying to make a purchase which made her have to get off her phone was such an issue. Even the person I was with as we left was wondering why she seemed so bothered. Hopefully she had a better day. Anyways kudos to the older lady who helped me make my shoe purchase, you're a rockstar.

Recently made a gun purchase here. Wasn't impressed with their customer service. About 5-6 people…read morehelped me the first time, which was highly unusual. One guy would be helping then walk away then another would come over. It seems a bit disorganized. Also, I was told someone would call when my background check came back, but based on the reviews, I decided to call and found out I had passed with no notification. I reached out by email to someone about another issue, which I later realized was not an issue and my husband made a mistake, but they were very good at reaching out and trying to rectify the situation, which I appreciated. Bottom line, there needs to be better training for the guys at the gun counter. Most of them are knowledgeable and helpful, but definitely a lot of disorganization with helping of customers and getting/communicating information.

If you want to experience a pistol for purchase then this store SUCKS! They have trigger locks and…read morewon't remove them so a potential customer can't check the finger placement or test the trigger - both critical to a well fitting firearm. Store clerk said they can't remove the trigger locks, but I visited two competitive firearm stores and they not only didn't have trigger locks, they encouraged dry firing. Their self-imposed "safety" rules makes them just a displayer of firearms and who needs that?

I've been considering a firearm purchase and so I headed to Sportsman's because I have heard they…read moreare knowledgeable and offer a good selection and fair pricing. I was met by two very informative friendly young men and we had good discussions about what might be the best options for me . I felt zero ageism and zero 'oh it's a woman' vibes that I have noted at other shops. The two fellows I talked to were friendly, knowledgeable, and entertaining. I'm shopping here from now on!

Outdoor recreation chain store. I've shopped here a few times. They offer all the following:…read more -Camping stuff -BBQ grill stuff -Fishjng stuff -Women/Men apparel -Women/Men shoes -Guns & Ammo -National Gunsmithing services -Hiking gear/backpacking gear -Archery stuff -Watersports gear/Swimming gear -Miscellaneous equipment accessories and so much more! I've made several purchases and have been satisfied with the merchandise and quality. Service has always been great. They greet you with a smile eager to assist.

You know all that exercise equipment that's out of stock or won't come for a month....on website…read moreafter website....because we're all exercising at home now? Big 5 Sports has a LOT of it! After discouraging online searches for ankle weights and exercise balls, I walked into the Covington Big 5, and purchased both items in less than 10 minutes. And I didn't pay for shipping. Good quality. Competitive prices. Deal.

Have been here several times now. The store always has tons of sporting equipment in stock, and a…read morewide range of other products. Prices are reasonable, and there's always some kind of discounts going on. I've not been let down by any of their stock. The staff are very welcoming and helpful while in store. Tons of parking available in the lot outside.

Awesome experience - great staff that were actually helpful, gave great advice and were friendly…read more(not the usual 'expert attitude' and not condescending to beginners). Can't recommend enough

Down to earth staff and good prices. Would recommend to anyone needing a spot around here.read more

I know of this store existence since I've moved to Bonney Lake. I guess the main reason why I…read moredidn't check it out then is because I obviously haven't ran long-distance in over 3 years, and I just didn't think I'd need a pair of expensive shoes. Anyway, I happened to read a post from my community Group on Facebook about "a progressive sale event" happening through Presidents' Day weekend. I decided to check it out. It's a specialized shoe store, so this isn't DICK'S Sporting Goods Store. The sales associates will actually greet you and assist you if you need to fit any of their shoes. Don't get me wrong... if you're an avid runner and / or need great walking shoes, you should just open up your wallet in order to protect your feet and to feel good while exercising, you know? Let's just say I've gotten heck great deals on the merchandise. I've purchased a pair of Brooks Ghost Running shoes for 40% off, and other running gears for 50-65% off. It's A DEAL! I'm coming back there today in order to get couple more stuff before they'd end their sales event.

Ivy was so helpful, she took her time getting us fitted and great options. Very knowledgeable and…read morehelpful!