Not even a purchasing customer yet, but had to write a review. James spent 10 minutes with me on the phone answering all of my questions as a non-resident, soon to be, moving to the area soon, losing all my connections locally, I have been researching the new laws I need to get accustomed to. Rainier Arms has a future loyal customer in me as I was treated so nicely and all of my questions were answered so intently! Looking forward to working with and visiting the shop! read more

Phenomenal knowledge base on their currrent selection and application of law to help you with any questions that are currently going on with respect to weapons systems, modifications and adjiustments. Super valuable in pricing to the community and full transparency. I love returning as a customer over and over again! read more

Absolutely the best gun store around. Great experience with everyone I interacted with and they were a pleasure to work with. Definitely worth the drive and super good inventory. A customer for life now read more

Got my Canik from them and I must say I'm extremely happy to spend my budget there. They're nice people that work would definitely help you to find your products that you need. I'm definitely coming back if I had a chance 9/10 read more

Rainier Arms - Guns & Ammo Near Me - Auburn, Washington

went to Sportsman's Warehouse to save $100, they let all my background checks expire after 32 days. Rainier had both shotguns in stock and held them for me over the phone, 1 background checks expire and less than 15 days from purchase to pick up. WAY better than Sportsman's read more

They usually have what the hubby needs for making things go boom. He has come here for a few years when in a pinch! Always nice and accommodating. Free tshirt too when u check in ( must sign up for membership tho). read more

Rainier Arms - Bldg outside - Guns & Ammo Near Me - Auburn, Washington

I purchased my first firearm here after other gun stores where charging over MSRP for the new Shadow Systems MR920P. These guys not only where the only store with the firearm in stock, they also sold it to me at MSRP no troubles. As a first timer they made me feel welcome where not condescending and I was very comfortable with my experience. They educated me on how to lube the firearm. I purchased 250 rounds of reman ammunition I was skeptic about at first but after putting all 250 through my MR920P for the break in period I had 0 malfunctions nor failure to feed. At 60 bucks per 250 rounds I've shopped around and came to the conclusion they not only are the best store as far as customer service and selection but also to purchase your range ammo that you can depend on. Thank you to all the team members are Rainer Arms. read more

Rainier Arms - Guns & Ammo Near Me - Auburn, Washington

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rude customer service high transfer fees. Called in to let them know I had an item on the way and got a lecture about their transfer process without asking including being told "the tracking doesn't tell you it's ready we do" which I still never asked just wanted to leave my info so save your time and money and go elsewhere because they have no respect for either. read more

Poor customer service. Paid for an item to be installed was told to wait, and instead of installing my item, another customer came into the shop and was helped with their service like I wasn't even there. I stood inside for more than 30 minutes . Will not be going back The best part was when they finally got to me. They didn't even have the screws to complete the service so nothing was accomplished. read more

I got a great black Friday deal on a R&D Precision 9mm PW9 Bufferless Upper Kit - V2. The item was shipped the next day and I got it a couple days later. When it arrived, it was well packed. I am extremely pleased with my purchase and would definitely buy from them in the future read more

Great 2A business! RA has an excellent on-line store with lots of solid products at reasonable prices.

I called to see if they had a MR920 in stock, they said they did and not only that but when I told them I would be stopping by they told me "alright!" Thing is I live 40 minutes away and drove up early Saturday morning to pick it up. Upon arrival they told me they couldn't sell me the firearm because it has a threaded barrel. A complete waste of my time. You couldn't have let me know over the phone? read more

I opted for free shipping that would usually be slower. I don't live far from their Auburn, WA location and got it as fast as I would anything from Amazon using Prime. Great packaging, fast, cost effective, trustworthy. A++ read more

Great selection. Experienced staff. At one point this place Carried more AR-15 on the shelf than anyone I've ever seen. Hopefully the ban doesn't put a good place like this outta business. They still have great selection of handguns and gunsmith service. Check them out. read more

Fast shipping, products were in excellent condition and it was exactly what I ordered. I got a great deal as well.

Great customer service! Great communication and quick shipping. Looking forward to do business in the future, thanks John!!

My first and last experience with Rainer Arms was a disaster. The details are probably too long and boring to go into, but everything from shipping to customer service. I will never shop here again. read more

Clean, modern, excellent selection of on hand inventory. Friendly staff, extremely helpful in answering questions. read more

Great shop! ordered and hand stop for my new ar pistol . Amazing product and well priced . I am actually going to order a second one any day now . Highly recommend this shop! Great service read more

Best brands, fast shipping, and not price gouging during these crazy end of 2020 days. Can't ask for much more. Thanks. read more

Decent selection of quality firearms and accessories. Friendly and knowledgeable staff.

Great shop with helpful staff. Their inventory in store is the same as online, so save yourself the trouble if you already know what you want and check in advance. They've been open during these COVID-19 days, which has been a relief. Limiting to 4 customers in the store at a time. read more

Snagged a POF lower from Rainer Arms. Item arrived at RA within 2-3 days and was promptly notified. Drove up, completed the paperwork / background check and took my lower home. Wonderful experience and will definitely use Rainer Arms again. read more

I devote a lot of time to watch and learn about new products and inventions from all over the world - in diverse fields. My recent acquisition of Glock19 Gen5 (special edition Trump) made me realize that I could improve on this platform. Glock Gen 5 is "almost all ambidextrous" - except for the magazine release... ( it's only reversible, one way or the other). I remember having seen in the past your unique Ambi mag release. The gold one I purchased makes this beauty complete !!! If you so desire, please let me know, and I will send you photos. Thanks and God bless, David R. read more

I had an excellent experience buying from Rainier. A+ hassle free online ordering, fast order processing, good quality product I couldn't find anywhere else. Thank you Rainier Arms! read more

After reviewing a variety of firearms I had a few questions. I called and spoke to Scott, who was very informative. He instructed me to go online and complete a customer account which would better assist them. I completed the registration and purchased my firearm. There was one minor discrepancy after my purchase so I called to see what the issue was. Scott was not available at the moment but the issue was resolved quickly. A family recommended Rainier arms to me and it was one of my best decisions purchasing my firearm from them. The most difficult problem I had was being patient and waiting for the delivery LOL Ed read more

Newer to guns and this shop is easily one of the coolest and RA is sorta the PNW gun Mecca from my reading. Everyone is friendly and service was as fast as could be considering I came in a week before mag rule in WA. Had one minor issue calling to hold some bul armory 16rd mags. Told them to hold for me and guy on phone said ok. Came into store to find out it was the storage center in another state so I didn't get my mags in time for a gun I didn't own get. A little sad but nbd. Will continue using them as my FFL. read more

I just completed my background paperwork to pick up my Glock,I purchased last week. It's always good to know that the background checks are made on you before you receive possession of your fire arm, even when you show a valid State Concealed Weapon Permit I will wait the two weeks until I clear, then go back and pick up my fire arm. Good experience! Awesome customer service. read more

I'll start with the good: all the people I've spoken to at the Auburn location have been friendly and knowledgeable. Other than that, the buying experience I've had at Rainier Arms is by far the worst I've ever had. I decided to try a different gun shop than I usually go to because my regular shop isn't well set up for covid-era business (website isn't great to check stock, store is smaller) and a co-worker recommended Rainier Arms specifically for their expertise in AR-15's and parts. This turned out to be a terrible mistake. Here's a run-down of the debacle so far: 6/12--I purchase a rifle online that's listed as "In Stock--ships from warehouse" 6/20--The order changes status to "completed" online, so I call and leave a message asking if it's ready to start the paperwork. I'll call back trying to speak to someone multiple times in the next few days. 6/22--I haven't received a call back, so I follow up with an email. 6/24--Haven't received a response to my email, so I follow up with another email with more information. 6/27--Rainier Arms responds to my first email, saying it hasn't arrived yet but I'll receive a call when it's ready. 7/1--I get a response to my second email, informing me that it's actually a drop-shipped item that comes directly from the manufacturer and that it's not in stock. I ask about any shipping estimates and they respond several days later saying it's just waiting for a few small parts and it should be shipping soon. 7/15--I check in via email for any updated information and am told it should be shipping 7/17. 8/5--I call and leave a message asking if the rifle is in to start paperwork. 8/8--After receiving no return call, I follow up with an email asking where we are in the process. 8/11--I receive an email telling me that their internal notes show that I was notified on 7/24 that it's ready for paperwork. Nowhere in my call logs is there a call from Rainier Arms nor did they leave a message. 8/24--I'm able to get in and start the paperwork--Washington State law says that the firearm can be released in 10 days as long as a denial isn't issued in that time. 9/5--I once again haven't heard back from Rainier Arms so I follow up with a call asking if I can come in to pick up, since the ten days have passed. The person on the phone tells me that while the state law does say that it's ok to release after 10 days, their company policy is to wait for positive confirmation and they haven't received that OK to proceed. 9/17--I call again to check to see if the rifle is ready for pickup 9/19--After getting no return call, I decide to come down to the store to either pick the rifle up or speak to someone in person to sort the issue out. I'm told that they mistakenly filed the paperwork with the wrong authorities and that on 9/16 they re-filed with the police department in the city I reside in (which is in the information I filled out on 8/24) and that they'll contact me when they have an OK to proceed. In the 14 weeks that it has taken for this transaction (thus far) Rainier Arms has not contacted me once without my having to reach out to them to get more information. Starting with the misleading information on the website indicating that the product was in stock and ready to ship from a warehouse, now finding out on 9/19 that they made a mistake in filing the background check paperwork, I've repeatedly made an 80 mile round trip and waited 30-90 minutes to get into the store and have yet to get the product I paid for in early summer. In contrast, in the time since I filled out the background check paperwork on 8/24 I was able to find a pistol for a good price online, have it shipped across the country to Precise Shooter, file and complete my paperwork, pick up the pistol, and have had it for a few weeks now. Nowhere in their rambling, incoherent attempts at customer service and fulfilling their part of the transaction has Rainier Arms come anywhere close to providing a good customer experience. I award them zero stars and may god have mercy on their souls. read more

Best customer service I have dealt with by far! Very responsive to emails and voice messages left when they are busy. Never had to wait more than a few hours to hear back for any request with inventory, or troubleshooting any problems that I had with any product purchased from them. Support the local business and check them out! They have it all! read more

Brother 3 and I are visiting brother 2 in Seattle this weekend. We enjoy shooting together and thought we'd take a break during the day to visit Rainer Arms, which we've ordered misc. things online from before. We drove to their storefront not sure what to expect but were pleasantly surprised. They had a lot of the higher end firearms that we typically enjoy and even had a hard to find item that they were gracious enough to get from the back. They were very patient and accommodating despite the fact we were mostly browsing (we have two decent purchases soon but not today). All three of us left very impressed! read more

Staff is great and friendly you can walk in and ask what ever you want and not feel like it was a dumb question

My whole experience with Rainier was excellent from the web site to communication. Informed me I needed additional info and got it to them and no problem whatsoever. Will do business with them in the future read more

Rainier Arms is a local shop and the guys that work in the store have always been nice to work with. They also offer online shopping for a wide variety of parts. Rainier Arms shipped my order fast and everything was as expected; perfect. Don't hesitate to order from Rainier Arms or swing by the shop and check out their cool gear. Thank you! read more

First time order from Rainier Arms and wont be my last simply because they have really good and fast customer service.

They're are many places online where you can shop accessories and gear, but unfortunately many of them have poor customer service. That's not the case with Rainier Arms. There product selection is among the best along with prices. And my order was processed very quickly and arrived faster then I expected. If you're in need of any type of gear or accessories look no further then Rainier Arms, you won't be disappointed. read more

My first time inside of Rainer Arms was spectacular, great service from the staff and took care of me till the end!

Facts: 1+ hour to get inside, 45+ min to be seen, 30+ min to conduct the paper work. Leave, then return a week or two later. 1+ hour waiting in 40 degree weather outside. The shop only allows four customers at a time with a staff of about eight. The shop is about two or three bedrooms large and most of the displays are 5.56mm models. My experience: Took Friday off. Show up at 1140hrs. There's a line of eight people. Wait outside for an hour. Get inside and wait another 45 minutes. When I'm seen, the process takes 30 minutes. This was just to conduct the required paperwork for my pistol. Once I was inside, I didn't even want to browse! The line outside is so long you feel compelled to get in and get out. Got a call one week later to pick up my shotgun. Took Friday off to show up at 1000hrs when they open. Show up to a line of about ten customers. The temperature was 45 degrees outside. Two customers walked away and I followed suit after fifteen minutes of getting no where. I attempted to call three times to ask for a better time to come back, though no body answered the phones. I showed back up several hours later and the line was so long people were hanging out on their cars. I called again, no answer, and left a message. I spent roughly $1300 on two firearms. They give the option of transferring to a closer FFL though I seriously wanted the experience of making this my go to gun shop based on reputation. I would have appreciated the opportunity to schedule an appointment and skip the line, considering how many people stand there only to ask for ammo. But I'm unsure if this is even an option. I felt like a customer without value. Three attempts made to retrieve my firearms, and three times I had to return home disappointed and visibly frustrated. read more

Great selection for what I needed. Shipped very quickly. Seem to have a lot of cool products.

Bought Okay Industries mags. Good prices, items I wanted were in stock and plentiful, fast shipping. Will do business with this company again. read more