Just worked with Navid to get into a new car, I told him what I wanted and he got me into it in a month. A car thats wait eveyrone else said was 2-3 months he got me into early and i see that as very good customer service, once I came in for my paper work and talk numbers, he was very reasonable and didn't add on any bs. Highly recommend going to Navid! read more

I will no longer be using Northtown Toyota for service, nor will I recommend them to anyone. My family has been a loyal service customer for years, which makes this experience especially disappointing. We brought our RAV4 Prime in for its 70,000-mile service, including inspection of the hybrid motor cable corrosion service campaign. We were told the cable showed corrosion but hadn't yet triggered the required fault code. Since the parts were backordered for weeks or months, we chose to leave the vehicle because we were told a failure could leave us stranded. About a week later, we considered trading the vehicle for a new RAV4 Plug-in Hybrid due to the indefinite wait. During the appraisal, the salesperson told us the open campaign reduced our trade-in value. That made no sense since it was a manufacturer issue, not owner damage. Their offer was roughly $5,000 lower than every other dealership we later visited, so we took the vehicle back. Interestingly, about a week after mentioning we were shopping elsewhere, Northtown suddenly had the previously unavailable parts. Coincidence or not, I'll let others decide. I happened to be getting another appraisal when Northtown called saying the parts had arrived. I drove directly there and was told the repair would likely be completed that evening. Around 8 PM I was told it would instead be finished the next day. The next day I heard nothing until I called. Then it became Friday because a "master technician" had to perform the repair. Friday became Saturday. Saturday came with no communication. Monday I was again told it would be done that afternoon, then later that evening I was informed it still wasn't finished but was "next on the lift." What should have been a one-day repair turned into more than a week with almost no proactive communication. Every update required me to call, my text messages requesting updates went unanswered, and every delay came with the same explanation instead of an honest timeline. Throughout all of this, Northtown claimed they had no rental vehicles available, leaving us to arrange transportation at our own expense. When I finally picked up the vehicle on Tuesday, the experience somehow became even worse. There was a large chunk missing from the steering wheel. Before leaving the dealership parking lot, I photographed the damage and texted the service advisor, who acknowledged it and said management would be notified. After weeks of following up, the service manager finally called only to argue that I had no "before" photo of my steering wheel. Customers should not have to photograph every inch of their vehicle before dropping it off for service. The expectation is that it will be returned in the same condition. The manager also claimed no one had entered the vehicle because the repair was underneath the car. That was simply untrue. The rear seat had clearly been disturbed, the child seat had been moved, and items inside the vehicle had been shifted. This repair requires access under the rear seat. Northtown also failed to complete its own vehicle inspection video, eliminating documentation that could have resolved the dispute. Eventually, the manager said he would speak with his vinyl repair specialist. Despite several follow-up attempts and repeated assurances that they would "take care of it," I have been completely ghosted. The steering wheel remains damaged. Over the course of a month, I had my own vehicle for only a few days. Northtown had it the rest of the time. I dealt with poor communication, constantly changing timelines, no rental assistance, ignored update requests, and ultimately received my vehicle back damaged with no meaningful resolution. After years of being a loyal customer, this experience has completely destroyed my confidence in Northtown Toyota. I cannot recommend them, and I strongly encourage you to select another dealership. read more

Northtown Toyota - Car Dealers Near Me - Amherst, New York

Do not go there for service! I repeat DO NOT! I was lied to. I went in for a seperate issue. The service guy asked me if I wanted a tire rotation. Not needing one. I rotate them every oil change religiously. So, I asked if it was free. I was told yes. I said sure go ahead. When I went to pick it up. I was charged $138.00 for a tire rotation. When I argued about it they denied telling me it was free. Why would I pay for something I was getting done in a another month anyway? There was a customer next to me when I dropped my truck off that morning. He was saying the same thing. they gave him a price. When he picked it up. He was upcharged big . The service guy was saying that was the quote. long story short. The service department practices are questionable at best. Don't trust them! Anything for a buck. read more

I had a very frustrating experience working with Mark Beasly at North Town Toyota. The entire process of purchasing and arranging shipping for my car was unnecessarily prolonged due to poor communication and a lack of knowledge about their own shipping process. I was repeatedly given incorrect information, which made an already stressful situation even more complicated. I paid for shipping 10 days before ever receiving the car, yet throughout that time I was constantly given different pickup and delivery dates that never actually happened. Because of the misinformation, I ended up taking time off work multiple times for no reason, expecting the car to arrive when I was told it would. There was little to no communication, no tracking updates, and no sense of urgency from the dealership regarding the situation. What made the experience even more frustrating was that I eventually had to contact the shipping company myself and speak directly with a manager just to get a carrier assigned and have the car shipped within the timeframe I needed. That should have been handled by the dealership, especially after already paying for shipping well in advance. On top of that, the customer service was extremely disappointing. I remained patient and cooperative throughout the process because I genuinely wanted the car, but I never felt like I was being taken seriously as a customer. There was constant pressure to sign paperwork before the end of the month, which clearly felt more beneficial to the dealership than to me. I was also told the car would not be held for more than a week unless I signed immediately, creating unnecessary pressure to rush into a major purchase. At one point, I was even told another person had a hold on the vehicle, which felt like a scare tactic to push me into making a quicker decision. Overall, this was an incredibly stressful and exhausting experience. Between the misinformation, pressure tactics, lack of communication, and the fact that I had to step in and handle parts of the shipping process myself, I can honestly say that if I had known things would be handled this poorly, I never would have purchased a car from this dealership. I would strongly encourage others to be cautious when working with this salesperson and dealership. read more

Manager called after my poor experience. Apologized and sent me a gift card. All of which I greatly appreciate. I finally had an appointment for ToyotaCare which includes many free maintenance services. I rescheduled the appointment no less than three times including five minutes after I was supposed to show. Its super easy to schedule and adjust your appointment. Dropped my car off. The free Uber from and back to the dealership is an amazing touch. I hate waiting for the shuttle or having to bum a ride back to the southtowns. I was a little disappointed I had to call to see if my van was ready at 4:15 when I dropped her off at 9. But everything was free and my van is running great. I'm pleased this will be my repair spot until the warranty runs out. read more

My 87-year-old mother was charged $414 in labor for a canister purge valve replacement--a job that takes under an hour. I'm a former mechanic and know this is excessive. No itemized breakdown, no justification. She trusts the Toyota brand and may return, but I won't. Seniors deserve transparency, not padded billing hidden behind dealership prestige. read more

My 91 yr old mother went in there for an oil change, her car had less than 20k miles & they convinced her that she needed her transmission & brake fluids changed along with other nonsense. They cannot b trusted, taking advantage of a 91 yr old woman. The service mgr David Betz is a crook & his nefarious actions will catch up to him & that dealership soon. Stay away, if they cheated a 91yr old woman, they'll cheat anyone read more

The service department is a joke. I took my brand new $60k SUV there for repair because it broke down 4 days after the purchase. I was told that apparently my brakes had a factory defect and they probably forgot to tighten the bolt at the factory. I was told it should be ready tonight or tomorrow so 3 days later when it was finally fixed I go to pick it up and I can't even drive it off the lot because brakes still aren't fixed and still making same metal grinding noice. How could you fix the car and give it back to the customer without doing a test drive??? They take it back telling me they will have a "Master Mechanic" work on my car this time and will order pats today and it should be ready in a few days. Well, now it's been over two weeks! and they haven't started the work yet!!! Several times I requested a call back from a service department manager and still 2 weeks later haven't received it yet. I am very disappointed with their unprofessional service. read more

the mechanics are very rude and nasty , my daughter just bought a car there two weeks ago started to hear a funny noise took it back and they said can't find the problem a few days later the noise continues took it back can't find a problem and getting nasty with her . Then took it to West Hur they found the problem . This Northtown mechanics are terrible and not experienced people . and again rude and nasty as hell read more

We walked into Northtown having high hopes in partially buying a car for my sister. We sat down with Devin, he listened to my sister's needs at first but flipped a switch; tried to sell her a car she didn't want; kept pushing cars she wasn't interested in. She was looking for a certain Camry, and he stated unfortunately they aren't selling particular types of Camrys because of an airbag recall, so we said okay. What about test-driving a new Camry? He stated that was unorthodox and said most people come to the dealership to buy not browse around and test drive, WTF? I don't know what universe he was on, but you're supposed to test drive cars first before buying to get a feel of what you want. While other dealerships in the surrounding areas, a few months ago allowed my sister to test drive the newest and latest cars, they didn't have an issue; It honestly felt like he didn't even want to be there on a Saturday; he wasted our time. The funny thing is, he didn't know that my sister walked in with a check in her pocket ready to put a down payment on a car, but we all walked out because his attitude was very rude and unorthodox; We took our business elsewhere and had a better experience. If Devin wants to make a sale, drop the attitude and stop looking at stocks while sitting/talking with buyers. He needs to take a class on his people skills because they're lacking; I hope he gets the help he needs. read more

This is a review for the SERVICE department. I've been coming here for the Toyota care but after the past few visits I'm ready to go back to my mechanic. Last 2 visits haven't included a car wash or coupon for it at Delta Sonic when I've always gotten one in the past at other dealerships. They have forgotten to reset the "call dealership" setting on the car both times and put the new sticker up so I've had to clear that warning every time I've started the car for several months, while wondering what other steps were skipped. The waiting area is noisy with both a blasting TV and radio. There is a coffee/cocoa/tea station but it's been unusable the past 2 times - last time was out of cocoa and cups and today the hot water was broken and only cold was available from the machine. It's not well kept. Plus side - it's really easy to schedule an appointment and they're up front on costs but their lack of attention to detail in completing tasks and making the area customer friendly is enough to make me want to go elsewhere. read more

This is an updated rating. I went today for an oil change and my 25,000 mile service. My appointment was at 11am, and I arrived at approximately 10:55am. The service advisor asked if I had an appointment, and I said yes. I waited a few moments and another individual came to ask a few questions about my appointment. This person told me it would take until about 4pm for my car to be ready. This was insane for an oil change and the 25,000 mile service. After waiting forever, the car was ready around 2:50pm. The final bill came to over $600, and they hassled me when I asked to use a $5 coupon that I received in the mail. Very rude and unprofessional. I will never bring my car here again. Maybe it is just this specific Northtown dealership, but it always seems like I'm being overcharged. The service aspect is never there. It's always about money to them. When the final bill is nearly half a paycheck, something is wrong. read more

These people can't be trusted. They sold a warranty not Toyota cause seller got more money. Then the warranty company denied a claim and the service Department lied to me about thier effort to get it covered. Not trustworthy. read more

From a horrible experience to a wonderful one. After speaking with Luke the GM Matt emailed me. He was apologetic and wanted to make things right. We went in for a test drive of a Venza after speaking with Matt. He made us feel comfortable to go back in. When we got there we spoke with Matt who again was apologetic and extremely professional. He also was genuine and personable. We got a new sales person, Adam. Adam was amazing. He was knowledgeable and a lot of fun to work with. The experience was night and day from the first experience. Adam knew about the car, was completely honest and most importantly was engaged with us. I would completely recommend people go and see Adam. I still say be wary if you end up with Mark. I am happy overall that they took the time to listen and make this situation right. read more

If your looking for outstanding customer service and a pleasant leasing or car buying experience look no further than Northtown Toyota in Amherst! Ask for Sandy because he will make sure your 100 % satisfied with your car purchase and experience! I leased my Toyota RAV4 here and couldn't be happier!! I also get reminded to bring my car in for complementary oil changes and maintenance which is a plus. If Sandy is not busy he makes it a point to say hello and check in which makes a difference. So when my husband Dan says he's in the market for a car I direct him right to Sandy at Northtown because I know we can trust him and will be happy in the end! read more

HELP! HELP!! HELP!!! We are going on 8 months. We only have one key to operate the brand new car we paid over $40,000.00 for, and over MSRP. We were told at time of purchase that Northtown thinks our vehicle has the second FOB. We sign the paperwork, 'Ooops sorry, only one FOB. The GM told me it should be here in a month or two.' When we give our key to any parking attendant, we can only pray they don't lose it. I asked for a solution, the first response was to call Toyota myself. Now I am told not to call Toyota myself, Northtown will handle it, but 'I can tell you Toyota is aware but having a fix is way off. Bottom line.... Don't lose your key.' Or 'It's not about Northtown Toyota. We have nothing to do with it.' Northtown Toyota was the one who sold us our car, and charged us higher than MSRP, but now they have nothing to do with it. PLEASE if anyone knows a solution, or has dealt with this at Northtown Toyota, please let me know how to get another FOB made, or how to get your original FOB you were told you would get 8 months ago. I need help. I have been asking for 7 months now, and no solutions beside 'don't lose your key.' HELP please. read more

My wife, who is also elderly, took her car in because her horn stopped working. TWO THOUSAND SIX HUNDRED FORTY THREE DOLLARS LATER, she got her car back. The service manager said the cost was her fault because she accepted it. "She could have gone somewhere else or bought another car." !!!!!!!!!!!! read more

Poor salesman lost a sale because their service department refuses to put a remote starter in. If you get it done after market they usually hack up your new car. Then when or if you have a warranty issue the finger pointing starts. West Herr had a Toyota factory technician install one for me for peanuts, so bought the car from them ! Hurray ! Finally a nice professional place, no car dealership PTSD there ! read more

In over 30 years on buying cars, this was definitely the worst car buying experience for both my wife and myself. They are all about making a sale and it doesn't bother them to lie to get it done. Had 2 follow up conversations with sales manager and it's been over a month with no follow up or follow through with promised compensation or apologies. Strongly recommend going to another dealership. Will never take our new car there for service as I will never spend another dime at this dearship. Update: Why do you need me to provide you with contact information your dealership already has, with a little bit of effort you shouldn't have any problem getting in contact with me. read more

We had a great experience with Mark B. He helped my husband and I buy our new Toyota and was very knowledgeable and led us through every step of the process with excellence. We will definitely be back to buy our next car with Mark and appreciated his help very much. read more

Northtown Toyota - Car Dealers Near Me - Amherst, New York

Good dealership if you have an idea if you want. Scheduled an appointment with a sales person and was immediately passed off to an assistant. Ended up buying a brand new car same day and came out with a new empty tank of gas and smudges all over the windows. Had to come back to get the gas filled because the gas station was "closed". Few days later I noticed I forgot something in the door jam. Was relieved when I stopped back and the car was yet to be cleaned / shipped, only to find all my cards gone and the sunglasses case ripped open and left behind. You would think if a customer forgot something and just purchased a brand new call, perhaps a curtesy call. Wont not recommend. read more

My husband was a loyal customer, so I visited Northtown 2 years ago and purchased my 2014 Toyota Corolla S. The process was seamless, and they take care of everything for you: insurance, plate exchange, registration, and oodles of paperwork. I came back on June 1, 2016 after spotting a little used Prius C in an unusual color that I decided I liked. (I changed jobs and have to drive farther now, so I thought looking into a little gas savings couldn't hurt!) I met with salesman Will Zylinski, and he was awesome. He's been with Northtown for 17 years, an is very open and friendly. He was not pushy at all, which I definitely appreciated! We took the car for a drive, his manager appraised my Corolla for more than I owed, I was able to use my Northtown points and the remainder of my extended warranty ($600+) toward my purchase, AND I got a gift card for test driving and checking in on Yelp! I couldn't be happier with my experience, and urge all my friends to give Northtown a try when they are in the market for a new or used car. :-) read more

Northtown Toyota - Trading in - Car Dealers Near Me - Amherst, New York

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I purchased my lease because these days I could buy it for much less than the truck is going for at an auction. I also purchased a warranty backed by Toyota as I NEVER want to be making payments on something not covered under warranty. Kevin Cornell and Joseph Aiello spent the time to go over options and made the whole transaction go very smooth and gave me a fantastic deal. I was just a little shocked of the interest rates today but upon further research, I saw it was a fantastic deal. Thanks again. read more

First time getting a car from Northtown and they were great. I worked with Sandy and he got me into my dream car at exactly the price I wanted. I usually hate working with car guys but I was almost sad when the process was over and didn't get to talk to Sandy anymore lol. Sandy was so great and I actually felt like he was treating me how he would have treated his own family. I recommend 10/10! read more

Northtown Toyota - Car Dealers Near Me - Amherst, New York

I would give a zero star because the service department manager Is a scam artist. I told him I needed back brake service. He did the front and back. He charged me replacements for pads and rotors for both but only changed the pads. $950 for pads that cost less than $100. I bought my Toyota Highlander brand new from them and always had it serviced through them. Enough said. No good. Don't trust their service department. read more

6/2020 - This will be day 3 of calling in to find out about parts pricing and labor. The 2 prior calls I spoke to an associate and they stated they would give me a call back once they get a quote and I have yet to hear back. Update: responded to the General manager, Matt, regarding the poor customer service. I explained the situation to him and he cc'd, Mike, the service manager to remedy the situation. I also explain that since there was no response from them regarding a quote on parts and labor I purchased my own OEM parts and had a local mechanic install it. Haven't received a an email back from either of them. Update 2: I called today to request pricing on labor and parts for a radiator. The person took down my name, call back number and VIN. She stated they would call me back regarding the quote. I have yet to hear back. Gave them a second chance because things might be hectic and wanted to give them the benefit of the doubt. But as of right now they have lost me as a customer and they will not be getting any business from myself or my friends. read more

...Recently purchased a vehicle and it was recommended to add undercoating; I did and a few days later, my husband and I found receipts that it had already been done! We got in touch with insurance and they advised us to reach back out to Northtowns... We've been calling and leaving messages and no one will return our calls, we stopped by there to talk to the finance guy and we were told he's busy and it's getting taken care of...fast forward a month and still nothing! We've tried reaching out more and still nothing! read more

Beginning my car search for a RAV4. This is my second time calling. Spoke to the same person each time over one month apart. Horribly rude each time. She claimed she is just trying to help me and succeeded in making me want to get off the phone as fast as I could. I work in medical device sales and understand well the sales process/cycle and value of costumer service and not making the customer feel wrong or bad. First time calling thought is was because she was having a bad day. When I called back, I was transferred to the same person, and again horrible experience. Such a shame because I really wanted to do business here. read more

My aunts car had an issue and had trouble finding the part. Spoke with Mike and Matt asking about part and price. Was told it would be delivered next day and was given quotes of 640 dollars 2nd quote was 1148 dollars. Part did not arrive next day. When it finally arrived made appointment for September 2nd. When we arrived she was told the cost would be $1548.34 plus tax for a total of $1683.82. When questioned their response was " yes we have employees by those names but the quotes were incorrect. Debating whether to contact BBB. RIP OFF. read more

I recently leased my fourth Toyota 4Runner from Northtown Toyota. When I took it home and washed the vehicle I noticed on the bottom of the rear quarter panel (underneath) some paint was missing. When I took it back to Northtown Toyota they looked at it and said it wasn't noticeable because it was underneath the vehicle. They said to do nothing and ignore it. I asked if they could repair where the paint was missing. They said they didn't have that color. Then they said I would have to purchase the touch up paint for $12.00. I said I want to speak with the General Manager and they said they would order the paint but I would have to touch it up myself. At no time did they offer to repair the missing paint from there collision shop. I am in disbelief what there solution to my problem was. They want to sell you the vehicle. After that they don't want to take care of any issues you have. At this point I would not recommend nor will I in the future purchase a vehicle from Northtown Toyota. read more

Purchased a car and the sales person was a joke! They came out to my wife's job twice for a signature because the paperwork was incomplete on their end. They called her 4 days later needing my signature and it's just been one thing after another! They don't return calls and customer service is non existent. read more

Very disappointed in this dealership and especially the service department. Brought my Toyota in for the Takata airbag recall after receiving numerous notices. Following the free recall (which took 2 days), I was told I needed brake pads immediately. I declined and brought it to my regular trusted mechanics at Monro. Evidently, I did NOT need pads. read more

Made an appointment with sales person but when we arrived he sat us a small table and went missing. After waiting 20 minutes we left unimpressed and unsatisfied. I voiced my displease to the to the Sales Manager via an email. The email made it to the GM who called me. I explained what happened and he was very sorry for our displeasure. I was not expected it but he said he would mail use a $100 gift certificate for our troubles. Two weeks later and no gift certificate. Moral of the story. Don't promise someone something then don't follow through. Will never return. Dan read more

It was a very pleasant experience buying from Northtown Toyota. I don't like to haggle, so I brought them a competitive quote, and they matched no problem. Service has also been great. They have a great waiting area with delicious coffee, and always have Bagel Jay's available! The complimentary shuttle service runs very regularly, dropping me off, and picking me up form work without hassle. I would have given 5 stars, but I had one small miscommunicaiton with them. I scheduled service to have a taillight replaced, but the part was not ordered. Apparently tehre are some real communicaiton issues between the people setting up your appaintment, and the people ordering parts to put onto your vehicle. As a customer, I think tha tthis process should be seemless for me. Great place otherwise. read more

I leased a car a few months ago. Put down a payment and everything. To this day, I have yet to see that car. I'm about to move out of the city and need a car ASAP and am now having to resort to taking the train to move with all my luggage. I called several times and have been told to just keep waiting. I understand there are issues with car shipments with Covid, but if the car wasn't gonna be available for months I would've preferred they tell me so I could've gotten a different car. They gave me a "solution" to buy a used car when I already put a deposit down for a car. This just doesn't seem like a valid solution this far into me waiting for a car. By the time I might get the car it is kinda useless and an inconvenience since I'll already be out of town. read more

I bought a car from here and after only a few months it was making terrible noises and shaking. When I tried to take it back for service they wouldn't even look at it unless I paid $200 for a diagnostic fee and that I did not have a warranty which I thought I did but when I came home to find it in my paperwork realized I had signed for a warranty on the date I purchased the car from them for the car I traded in to them. SO I tried trading it back in and they literally laughed in my face stating the car I had bought less than a year ago for $20,000 wasn't worth $5,000 and said "You should meditate first next time". read more

My cars cruise control and parking brake went out on me on a trip from Illinois to Buffalo. I scheduled an appointment with service. They were fantastic, they had me in and out in no time and were extremely professional. I can't say enough about how they handled an out of town customer. Everyone was extremely friendly and explained everything in detail. Great job Northtown Toyota read more

Horrible service department. If you do buy a car from them stay away after purchase.

I had to wait 3.5 months to get my new car, which wasn't Northtowns fault. But I did not like the fact that the finance guy never returned my phone calls. Apparently he was too busy pushing people to buy extended warranties they don't need. I also hated the fact that I could not use my credit cards for my down-payment, only could do $3000. Why do credit card compaies give you a credit limit for??? And Northtown only offered 1/2 for a trade in than what I got selling my old car on my own. Northtown sucks; I recommend West Herr for a buying a car. West herr has their act together. read more

DO NOT BUY A CAR OR GET A SERVICE DONE HERE, IT WILL BE A NIGHTMARE! Cant believe I have to spend time writing this review but do not want anyone to experience what I did. It's long because it was that bad. I've been waiting 4 days to get my tire replaced, for a valid reason, but for that reason I had to check once a day to get an update. I also urgently need my car as I am a new law student and have to get to school. I've always worked in the customer service industry so I know how it is, things happen. Although, even outside of my experience in that industry I'm aware that you encounter rude customer service employees, so it doesn't bother me. But never in my life have I ever been treated so unprofessionally and been so disrespected to the amount I have by the Northtown Toyota Service Department. One day I was told someone named Jason would call me back in 5 min, the lady, whose name Is hopefully actually Tina, hung up on me mid sentence. To my surprise I did get a call back in the time frame of about 15 min, but missed the call by about 30 seconds. So I called back immediately and talked to a girl who told me she would get Jason, about 5 min later on hold, the phone hung up. So I called back and learned I was number 7 in the queue. I didn't even know they had such a thing so I hung up and called back and was immediately spot 2. (5 spots in the queue in 30 seconds?) 10 min later the same girl answered and says that she would get Jason. Now I was put on hold for almost 20 min. A man finally answered and said how can I help you even though he knew exactly who I was, because I asked if it was Jason, in which he proceeded to laugh and say there isn't a Jason, "I'm David, this is Zach right?" And then began to laugh. Mind you, no so sorry for the wait, just that. I was so upset for being treated the way I was I had to Uber there for $25 so I could take my car to Northtown Hyundai which, after a quick phone call, said they would have my tire fixed by the end of the day, even though they were booked for a week, hence I was at Toyota. Northtown Hyundai worked it out because they heard about my experience at Toyota. Ive wasted 4 hours of my day as a new law student, where I should have been doing work, for nothin. I am now very much behind. Northtown Toyota, I hop not all you do is comment on this a half copy and pasted apology, because clearly something needs to be done to fix the customer service problem (especially in regards to the service department) that has landed you all these negative reviews. Be better! read more