I guess customer service isn't their best attribute. Email sent 4 days ago. No response

So what a way to turn a bad experience into a positive one in less than 24 hours!! I received a speedy response from the NorthTown Honda team Mike, Luke and Nick!! They connected me with my original salesperson Hawrra who was as awesome as she was before!! I was given such an amazing deal and treated with such care and kindness!! I was met at the door by the entire staff and I kind of felt like a VIP! lol I hope Hawrra NEVER LEAVES!! She deserves more awards for her service and salesmanship!! If you are looking for an easy stress free experience (which buying or leasing never is lol) I HIGHLY RECOMMEND HAWRRA at Northtown Honda on Niagara Falls Blvd. Now let's talk about the car!! The picture does not do the color justice. It is called Nordic Forest Peal!! It's more of a green hue. The interior is fabric which I thought would be disappointing since my trade in had all leather. I will miss my sunroof but this suv is soooo smooth! I love the all black rims. I just cannot express how happy I am that Honda really does care about their customers. Thank you HONDA for knocking it out of the PARK tonight!! read more

Northtown Honda - 2026 Honda HR V Sport - Auto Repair Near Me - Amherst, New York

If you have service done at Northtown Honda, on Niagara Falls Blvd, be wary of Service advisor, Gregory Illenz. I went in for an oil change and ended up paying over $1,000. dollars in unnecessary costs. I spoke with other colleagues who agreed with my findings. Illenzs' tactics were underhanded and preposterous. After my poor Service experience, I was harassed by Northtown Honda via phone calls, texts, and emails to purchase tires and a new Honda. Based on this dreadful event, I bought a 2025 JEEP. I will NEVER purchase a Honda car again due to the experience with Gregory Illenz and the non-response (no apology) from Honda. read more

Brought my car in for a diagnostic. Dropped it off at 10:40am and was told "Someone will contact you in a couple hours." I waited until after 3:00pm no one reached out. I called and asked for an update and was told that there wasn't one. I waited until after 5:00pm when I got off of work and just waited patiently in the waiting area. It wasn't until after 7:27 ppm that they were able to provide me an update on the diagnostic. However, the diagnostic update did not adequately address all of the possible concerns I had. My car wasn't available for pick up until I don't feel like I should've had to pay for the diagnostic for the service that I received! I understand what its like being understaffed but simple communication would've been appreciated. I like Northtown Honda but the customer service here is consistently poor. I am looking forward to writing a more positive review in the near future. read more

They have changed ownership. Now part of the Northtown family this does have a new feeling to it. That northtown professionalism. My salesman is very nice. Flexible. Pleasant. It's very hard to get fixed numbers here. That's why 3 stars. See my other car reviews for who wouldn't put it in writing. Honestly people. Customers like things in black and white. read more

The service was excellent - start to finish. Our group of 5 was travelling from Canada to a concert in Buffalo. Just as we left the customs booth on the American side, it became apparent that there was an issue with the back brakes. We called CAA/AAA to tow my CR-V to the nearest Honda dealership. Thank goodness we were towed to Northtown Honda in Amherst. They picked us up after the concert in a van that fit 6 people and transported us to Northtown. Greg - service manager - diagnosed the problem and sent us the quote with video to where we were having lunch across the street. The cost seemed fair. I was told that the repair would take till the end of the day so they offered us a clean, new 'loaner' - an Odyssey - so that we could return to our home on the Canadian side of Niagara. We returned the car the next morning and found the car repaired and ready to go. And that's what you call great service. I have been a Honda Owner for over 30 years and always have had my vehicles serviced at the dealership. Would not hesitate to use Northtown again and would recommend to anyone. Thank you Greg! Mary K. Niagara-on-the-Lake, Ontario Canada read more

I had my Subaru inspected here today. Ryan, the service manager, was delightful to work with. The waiting area has comfy couches, free cookies, and a drinking fountain. They used to have a small refrigerator with bottled water available for customers, but not any more. read more

Northtown Honda - Comfy waiting area - Auto Repair Near Me - Amherst, New York

I had the fuel pump replaced due to recall and the service team broke/disrupted fuel gauge while doing so, causing my tank to appear full when they did not add gas to my car. Then I ran out of gas, car had to be towed, and they claimed to have found a broken meter on the fuel pump and replaced it 'this time' as if it wasn't their fault in the first place. I am lucky to have not been on the freeway or a busy street or else there could have been an accident. I asked them to do reports and tests on the battery and power steering and brakes in case those were affected, but they refused to do this because they did a test drive and 'everything was okay for now'. This does not make me feel safe driving in my vehicle especially when there are issues with the fuel pump. Do not feel comfortable going back here because of the service itself and how everything was handled. read more

BUYER BEWARE. My partner was about to buy a used car from Northtown Honda, but less than an hour before we were set to pick it up, they told us the loan was not approved at the terms agreed upon. They would want us to pay $8000 more on a 10 year old vehicle at the new terms. They would not budge on the terms. The calls telling us these terms were from someone named Jess who we had never met nor are they listed on the Northtown website. We pulled out and went elsewhere as this felt very bait and switch-y. read more

When service does a multi point inspection they don't actually check everything on that list. My car battery died a week after having service done there with a multi point inspection. The service manager there just told me it's because "we don't always have the time to do that." Luckily I had AAA, but I only got that because the car I bought there started shaking at a red light or stop sign. It's because the car (with only 20k miles) had bad fuel injectors. Their used pre owned certified cars are LEMONS. I've taken my car there several times in the past few months, and several multi point inspections were done. NONE checked my battery and Mike Gleico was NO HELP. He just said "thanks for the feedback." read more

Still sending me SCHEDULED service APPOINTMENT reminders five years after I got rid of both my Honda's, over rated junk, not what the were years ago. Throw away like everything else. What a shame. Work is very substandard. They don't listen to what you want them to do, they do what they choose and charge you a rediculous amount. read more

First of all they dont even deserve 1 star but thats the lowest I can put. If you want an honest and positive experience do not go to this dealership! I spoke on the phone with these liars and told them what my vehicle was that I was trading in and that I just put brand new tires on it and asked what they would be able to give me based on what I told them. They said $9000, when I got there they had told me $5,500. I told them I cant take do that its too low and they led me to believe I was going to be getting the 9 grand for it. After hours and hours and hours I was so worn out and beat down that when it came down to finally signing the lease agreement for the new vehicle I noticed the price was still $5,500. They also told me that the vehicle i was leasing was good in the snow and literally the next day the streets were slushy and i couldnt even make it down the street.They will lie and use tactics to do whats best for them and not care at all about you. They are disgusting. I will NEVER return to that dealership ever again, id rather give my money away to the homeless before ever dealing with them again. They could of had a faithful customer every 3 years, guess its just instant gratification with these people. Do what you want but now you cant say you weren't warned... read more

Average interaction with a salesperson who really didn't know what they were talking about. She tried though.

Called in to schedule a recall service appointment. They promised a return call once they confirmed they had the parts. The promise was a call back the same day. Waited 3 days and called them back to take care of this SAFETY RECALL. read more

I did oil change and tire rotation 7 days ago, my car tire is loosing, shaking, and making noise after the tire rotation. I made reschedule and they said the problem I am facing it's natural. They didn't even diagnose my car Not accepted. Because my car is brand new And I feel rotation wasn't right Will never go back After tire rotation it's still says B1 that means they didn't do the tire rotation right. read more

Northtown Honda - Auto Repair Near Me - Amherst, New York

I purchased a new Honda CRV from these guys and I cannot say enough about the management here. They went above and beyond to make this deal happen. Buying a car with a trade in can be challenging. There were some negotiating that had to occur but at the end of the day I got the car I wanted and left feeling like I got a fair deal. I would highly recommend. read more

Service station was horrible, $68 oil change to start, but what do you get for $68 let me tell you. All my oil, which definitely looks like used oil leaked all over the Service station floor, but we didn't see that till after we pulled away and our oil light came in. The Service guy then lied to me which is why I'm leaving this review. People make mistakes, but don't talk to me like I'm an idiot. No discount, no free oil change, no free car wash, just a " the manager will call you tomorrow " he didn't. read more

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Almost two weeks later and they will not let up! I told the sales person NOT TO CALL ME AGAIN! What do I get!?!? - Another phone call!! Please STOP HARASSING ME!! read more

I took my mother here because she was long overdue for a new vehicle. We looked online and found a Honda HRV that was perfect for her. We went out and test drove it and she loved it. We decided to move forward with her selection. We messaged them the following day and they were very efficient with responding. The salesman seemed new but he was very nice. We decided on a lease so that she could have a reasonable payment. She was very eager to have the vehicle before the weather got bad. The manager (Jason Miller) introduced himself while we were there and I ended up reaching out to him. He provided his number and was VERY responsive. He got the paperwork together and was sure to get us in and out. He was very helpful with everything and made up feel comfortable without making us feel like we were in the way or a hassle. The showroom is laid out nicely The bathrooms are impeccable.. The waiting area is clean and provides coffee, cookies and water Everyone was very friendly. read more

Wish i could give no stars..... was looking to make a 2 car deal management could not be bothered to even write back. Lots of other options out there.. stay away. You can see why this have such a low rating read more

I hate to drive. I wish I didn't need a car. I didn't want to buy a new car. My '97 Honda accord had 255,000 miles on it and needed lots of expensive stuff: tires, brakes, A/C air compressor, struts, driver's window was out of alignment, and lots more. Kelly blue book said my car was worth $369. So I went car shopping, mostly on line. There were Youtube videos, ratings, Yelp (of course, Yelp) reviews, price comparisons, all sorts of advice on ways to get the best deal. I knew what I could spend. I knew I wanted an Accord. I knew I couldn't afford one unless I got a low mileage lease where I would pay through the nose later on when I ran up too many miles. 6 to 8 year old Honds Accords were in my price range. I met the used car salesperson (Kelly was her name, I think). She was very helpful. She showed me several nice used cars and they were priced as I expected. Then I asked about a new one, and she introduced me to Nick, who knew about the new cars. Green. I explained that I wanted a green car (both sustainability and color-wise). Honda has sustainability options, but no green colored cars. That made me kind of sad, so I was thinking I might check out an Acura because I rented one a couple years ago and really liked it. Because 2018 models are due out in the next couple weeks, I asked Nick if he could give me a special price on a new one today. He ran the numbers on the Accords, but they were closed to $30K. I could afford something closer to $20K. Nick said they had two 2016 brand new Accords left in stock and that he could give me an excellent deal on one. Unfortunately, he couldn't do anything about special financing. He gave me a rock bottom price on the nicer 2016 Accord on the floor. It was lower than the same model used with 16,000 miles on it according to Kelly BB. It was also about $2K less than the lowest price a dealer sold that same model for during the past 90 days. Clearly, this was an excellent offer. I guess I am a lucky guy because the new car market got soft during the past year. I looked up the rate for car loans at SEFCU, my credit union. I could get a 1.99% car loan from SEFCU, which brought my monthly payments a little on the high side of what I wanted, but I was getting a car that was 6 to 8 years newer than I expected. I took a test drive and the car was flawless. I told Nick I would take the car, and he made the arrangements with SEFCU and my insurance company. Very easy. I even got $300 trade-in for my old Honda. Now I'm driving a car that feels like a stunning, sporty concert hall on wheels. I still don't like driving, but I do want to spend as much time as possible in the car, even though it's black instead of green. read more

A salesman with Northtowns Toyota/VW actually helped me here as my trade in car was a VW serviced there. Stuart made the process as seamless as it could be. Still 4 hours but, is there even a way to make the car buying process fast - especially with a trade in? Friendly, accommodating, non-salesy. And, not one person asked where my husband was! I LOVE my new Honda CRV. Seriously, if I didn't know better I would think it was a luxury SUV from the inside. Rides beautifully. So happy to be back with Honda after several years with a not so great VW. read more

Do NOT purchase a car here! The customer service is truly horrible! Once the sale is made, they do not care. I purchased a 2021 Honda Civic a few weeks ago. They did the title incorrectly and only provided 1 key on the day that I picked up the car with the assurance that the other key would be available in a week at most. Guess what? When I finally do get through to them, I am told that they have no idea when the key will be in. As for the title, I just received a text message while writing this review that I need to go back there with the incorrect title so that they can fix it. I only received that message because I threatened to write a negative review. Do yourself a favor, look elsewhere for a car unless you enjoy additional stress in your life. read more

I first went to Paddock Chevrolet on Delaware Rd in Kenmore looking to purchase a vehicle. They were arrogant and rude !!!! I overheard very harsh words coming from what seems to be the owner to one of the salesman....threatening.!!!!! I was horrified by the entitled attitude I'd witnessed!! I left... I came to Northtown and I want to say they are amazing! They are so kind and knowledgeable. I was sold!!! I highly recommend this company! They were amazing with my vehicle purchase. I will buy from them again in the future. read more

Bought a car here a couple months ago. Very poor customer service and the finance department doesn't return calls. Had multiple issues with my extended warranty. read more

I have been buying vehicles for over 50 years and this is the worst dealership ever. They treat you like a king when your there buying, but once you leave your history. I won't get into my story as it's quite long but if your looking to purchase a vehicle I would stay clear of this dealership. I had to laugh as I saw a tv commercial about Northtown being the Buffalo Bills dealership. I wish they would take care of their average customers.....apparently we're not important. read more

I bought my Kia Sportage from northtown Honda. I let them know that the car was low on oil. Come to find out it was burning over 4 quarts in a thousand miles it didn't even last to the 6,000 mile powertrain warranty I received. My vehicle done sat at northtown Kia for 2 months well I made payments and also paid for insurance on the rental car they gave me. My battery died I had to pay for that. And they gave me my SUV back after those two months with every light on the dash and my AC empty. Margaret my service advisor told me that they don't need to drain the AC system when replacing a motor. That's a complete lie. When swapping the compressor to the other engine the AC system needs to be drained. She explained that they could test the system and charge me a diagnosing fee. I ended up charging the system myself and the pressure held. So I drove for months with foggy windows which was dangerous in the winter cause my climate control didn't work. I refused their diagnosis cause I knew Margaret is a lair. So I've done 4+ oil changes on the 2 motors I had in just six months I'm out hundreds for towing when it exploded and $650 for rental car insurance. $200 for the battery and another $145 for the sensor to turn off the check engine light abs and traction control. Also the $80 for refrigerant cause they were to cheap to refill my AC. This is my nightmare story. There are many others with similar cases from these oil burning vehicles. Also northtown Kia blames Honda and Honda blames Kia. They give you a run around and don't actually try and solve anything.​ read more

Horrible experience. Thought I found a new dealership closer to my house. Took my daughter there also so we can both get our cars inspected. After a few hours and $1700 we were all set, so I thought. It was a bit of money but not entirely unexpected as my car is getting older, but there was nothing wrong with the car when I brought it in either. Some 36 hours after getting my car back, I start it up and every warning light there is was illuminated on my dashboard and the oil warning was on at 15%. I stopped by the delaership that night on my way home from work and explained what happened. I didn't know if they left something open in there or what could cause such concerning warning lights, some I have never even seen before. The guy ( with 26 years of experience apparently, told me that the oil only lights up at 15% so I guess it is not something they check for an inspection (who knew - I guess I should just come back next saturday as well because I didn't specifically ask them to check the oil). Then he tells me (without looking at the car at all) that he is sure it has nothing to do with the work they did but (even though he doesn't know what is wrong), and that I can buy a lube package and pay $180 per hour for them to diagnose the problem. Not one word of empathy or understanding that I was just there! I didn't ask for anything but he was clearly more concerned with being exculpatory more than anything. If he would have just pretended to care one bit I wouldn't be looking for a new dealership for my family again. They most certainly would have gotten more money out of me and probably sold me a new car next year, but they didn't care one bit. Sad because my wife goes to a Chevy dealership that actually knows how customer service works. read more

Bob the salesman was great. He gets the one star. Otherwise - don't even waste your time if you're new car shopping with a trade-in. We had already gotten trade-in offers ranging from $14000 up to $18000 for our current vehicle, which we told them up-front. Their offer - $11500. When we indicated our extreme displeasure with this offer (which also included a vehicle price $2000 over invoice when we had already told them we had an invoice offer), we were informed by the used car buyer that he had to 'protect the dealership'. Well, you don't protect your dealership by insulting and pissing off your potential customers. And there was no negotiation that was going to happen on either the invoice price or the trade-in. Needless to say, we walked. We ended up buying from another dealer for $5000 less than what Zeigler would have ripped us off for. Here's a clue for Zeigler management - a happy customer will tell 10 people. An unhappy customer will tell everybody and post a terrible but truthful review on Yelp. read more

First of all I had a transmission problem fixed here then 2 days later had the exact same problem with my car then I had my ac fixed and just over a year later it was broke again when it was just out of warranty and to make it better the car with the ac problem is a car I usually don't drive in the summer so it's not even like it's used much. I feel like they just did temporary fixes to my cars so they brake again when they are out of warranty. Then I decided to trade my car in since I didn't want to keep having the same issues with my car and they offered me about 6000 less than carmax did right down the street Northtown was at 16000 ish and carmax offered 22000 ish which makes me believe even more that Northtown is all about taking advantage of customers read more

Joe, the manager here, was rude, arrogant, did not have basic communication skills. It is appalling that someone trying to sell a product would have the nasty attitude he has. Definitely would not recommend if they have people up the chain so to speak act in such an unprofessional manner. read more

Very very very dishonest dealership they put on website full synthetic oil change 61.01. but they changed blended and when i called they said it was typo mistake but i checked it is really blended. I called service writer Andre was not on desk Service Manager left and coming back Monday. Manager Joe was not available. Service advisor Greg refuse to talk. Finally Service advisor Ryan came and told me this is typo but I told him this is really blended. Folks be care full. Save your vehicles from this dealership. This is your hard earn money read more

It's truly a great place to get a good deal, on your next/new vehicle. I have been an ardent fan of Honda, and could have gone ahead with any other dealership, but what makes this dealership truly exceptional is the product knowledge and the welcoming nature of the staff. Our new car purchase was facilitated by Scott Socha, who gave us amazing insights about Honda CRV-EX and its features, which was honestly unparalleled by anyone at other dealerships. The information provided was transparent, and convinced us to go ahead with our purchase. Highly recommended, to all looking for a Honda in and around Buffalo to give them a visit. Thank you Scott Socha, and team. Sneha & Nishit. read more

I'm not an experienced car-purchaser, so this isn't an experienced review. But, for a newbie, this was a decent experience. I had some aggressive people and some that were fine taking a seat back and letting things go. Ultimately, when one finds a car, that's the one that works. I found one I liked and then noticed it was overpriced. It was lowered about a week later and had a further reduction. They took their time with me, which helped. And so far, I feel good about what happened. read more

Think twice before allowing Northtown Honda to replace the airbags on your vehicle under a mandatory recall. In the summer of 2018 I received postcards and telephone messages from Honda that the airbags for my vehicle were subject to a NHTSA recall for defective Takata air bags. When I did not respond, a Honda representative showed up at my home as part of their effort to replace the safety defect. As an accommodation, the man offered to have a technician come to my house to perform the repairs. They were already scheduled to be in the area on a day in August 2018, so I agreed to an appointment for that date. At that time I praised the man on this exceptional customer service. He replied that it was a safety issue. On the day of the appointment two men from Northtown Honda arrived at my house to do the repairs. When the repairs where completed I again praised Honda for the exceptional service. It was remarkable that they would go to such lengths to make sure that this recall was completed. At that time I would have given them a 5+ star review. However, it was at this same time that I was advised that the SRS light on my dashboard was now on; but not to worry about it as it would go out after I drove the car for awhile. And so I didn't worry about it; but the light never went off. This dealership is 38 miles from my house, which is not convenient. I made an appointment with Northtown Honda in October regarding the SRS dashboard light. When I arrived at the service department I reminded them that the SRS light was a result of the airbag repair. I was then informed that the SRS and the airbags are separate systems; that I would have to pay for any repairs; and the initial diagnostic just to determine the problem would cost $128. I stated that was not acceptable. The service guy asked me to wait and he would see what he could do. When he returned he stated that he had followed up with Honda. Honda's response was that because the technician did not document about the SRS light at the time of the repair that they would not cover this. So there I was. The SRS light was not on before the airbags replacement, but was on continually after the airbags replacement. Either something happened during the installation or a faulty airbag was installed. And since the technician did not document about the light they were not willing to correct it. Neither Honda nor Northtown Honda was willing to make this right. I later learned that when the SRS light is on that the system that does not work at all. So I was driving a car that was less safe than before the repairs were made. In October and November I left 6 messages for the service manager. I received no call backs. I later went to a different Honda dealer in the Southtowns. After considerable effort made on his part by the service man at that dealership, he persuaded Honda to make the required repair. It turned out that a faulty inflator had been installed all along. This other dealership really went the extra mile for me; they even washed my car. I was informed that Honda would reach out to me about what happened. I waited for several months, but no response was ever received. I still consider Honda to be a quality vehicle; but I have learned that there is a HUGE difference as to where you take your business. read more

I needed to take my Honda in for a recall, and this is the closest dealer to where I live. I was able to get a relatively quick appointment. The service desk was very courteous and I had a quick turnaround on both my recalls and having my oil changed. I had them do a check, and they found that my brakes needed changing. The price they quoted was a little bit high, so I went elsewhere. The service desk wasn't high pressure, or didn't give me a hard sell. So, I would likely price check before having any service done here, but they're otherwise a completely satisfactory experience. read more

Only reason I gave them 1 star is beacause the sales man Scott soca was so nice and gave me good service other than that I would never recommend anyone to purchase a car from Northtown Honda the financial lady was so rude and unprofessional I couldn't believe it also I filed a complaint with the general manager and he never called me back these people will get your money and tell you lies and don't give damn once their is a problem !!! read more

This is was to be my first time at Northtown Honda, for a simple inspection. I called for an appointment and was given one. I let the scheduler know I needed to wait for it. When I arrived, I was informed that it would be "at least 2 hours, maybe 2-3 hours" to get the inspection. Isn't the point of an appointment to have a slot ready for the procedure you request? An inspection is a straightforward, common service. I have not waited more than 45 minutes for one at other service stations and dealerships. Besides this, I felt as though I were interrupting the day of the people at the service check-in counter. No one looked up when I walked in just to say they'd be with me in a minute. No one looked me in the eye while taking my information. It's too bad, since I came to Northtown because I had become disappointed in Lia Honda. For many of the same reasons. The waiting rooms are great, but the attention of customers is lacking. If you do make an appointment, be sure to ask how long it will take, and if when your appointment time comes, your vehicle will be serviced at that time. read more

I will always take my Honda here for regular services, that way I know that it is done the right way. Ask any other small shop if they change the crush washer with the oil change, likely, they will scratch their heads. One thing for sure too, Honda OEM parts are better than the aftermarket ones, especially wheel bearings and ball joints if/when you need them. Thanks Zeigler. read more

I was so excited to get my 2014 mini cooper countryman from Nick (who is the only reason this gets 2 stars) however I've had nothing but issues since I got it home! I understand that's a risk of buying a used vehicle, but I am just so down on my luck with this car! In the first month, I had a "slow leak" in one of my tires which of course they said was my fault even though it was noticed in the first few days but I was gone on vacation for 2 weeks while the car sat in my driveway before being able to get it looked at by the dealer. I had to eat the cost of replacing it. Fine. 2 months after I purchased it, I had to replace the same tire at my own expense (which now I have to replace all 4 since its AWD), my windshield cracked for no reason from the bottom which leads me to believe that it was done cheap/quick as I was told that windshield has been replaced already, and the cover door to the gas cap came off - I could tell that someone used cheap glue and hastily slapped it back on there. I mean, what's going on here? It seems that these cars are not being looked over close enough, or they are being bought at auction for cheap and have little to no work done to bring them up to standard before selling for a premium. I know that SOME of these things aren't necessarily the fault of the dealer, but I can't help but to feel like the value of my purchase has been diminished due to all of the repairs I've had to do within the first two months of owning it. I shouldn't have to replace all of the tires this soon after buying it let alone glue my gas cap cover back on...come on. It SUCKS not being able to excited at all about such a big purchase while the dealership just puts their own shady/quick/cheap "work" on the fault of a customer. Disappointed. read more