We (my wife and I) have used the outlet several times. We have never encountered any problems. We…read moreusually know what we are looking for, and they find what we want. My wife was looking for a Cadillac CT4 and called Junius Griffin, who has always been helpful and is our go-to guy. He quickly found what she wanted and set up an appointment for her to come in and look at it. She was delighted. A big shout out to sales manager Matthew Wager and Finance Director James ELston for completing the sale.

Well. be very CAREFUL. Read what you sign (of course) and try to test drive for at least an…read morehour... Obviously was sold a lemon. 2009 Chevrolet Trailblazer LTZ w only 66k miles. The Check Eng was reset hours prior to inspection, over 21 items broken or non functioning, Struts, Springs, 4x4, ALL Brakes, OnStar, Emergency brake,leaking fuel pump/sending unit, dead XM Satellite, dry rotted tires etc. Within 200 miles entire system went, couldn't stop. was leaking fuel, 4x4 didn't work at all, 48 hours of ownership and its on a tow truck... Call the dealer..."Well, its a used car sir?" Yes, however the items that went simply would not have passed a legit NYS Inspection the DAY BEFORE (4 Different Dealerships and shops confirmed this) They take this personally, But i'm not Mad at anyone, Im angry that i was outright scammed into buying a warranty that couldn't even be used since the items that failed within 100 miles of ownership were items covered under NYS Inspection and West Herr's own 90 day 6000 mile warranty. There were thousands of dollars in repairs needed and West Herr absolutely REFUSED to do anything about it until the EXTENDED warranty kicked in, because they wouldnt have to pay a penny for it, in fact the warranty company would pay THEM to fix it.. Only this time it didn't work. The warranty company absolutely flipped out (I guess this type of thing happens alot) and refused to touch the vehicle, claiming the vehicle "should not have even passed NYS Inspection, Much less been delivered to the customer in that shape" Needless to say i was all but ignored until the BBB and NYS AG were notified, and while the front struts and springs, as well as a rusted out FUEL PUMP SENDING UNIT (That was leaking fuel and lighting up the Check engine light) were replaced on west herr's dime, it took over a month and authoritarian involvement to get that done. And they agree the onstar and Satellite radio need to be replaced, and they would do it, but they cant find one and they are on indefinite back order. However, i'm still out of pocket a substantial amount of money for items listed in the NYS LEMON LAW/NYS WARRANTY. Now they reply to the BBB and ATTY General they'll 'Make it right by swapping the vehicle out for a different one" Sure, sounds great. However, they wont give me what i paid for the vehicle 30 days ago, and the interest, so i can trade in my 15k vehicle for 7k, and work the other 7k into a NEW LOAN... Effectively DOUBLING my payment... Umm,,, dunno about you, but thats not swapping the vehicle out, thats giving me HALF what i JUST PAID for this POS. and giving me a NEW LOAN on another vehicle. No swapping even close. swapping is throwing keys. Even better, since they want to get me into a different vehicle badly, i now have 28 TWENTY EIGHT new Credit Inquiries from lenders... effectively making my credit drop like a rock. So the moral of the story is.. Bring a GOOD CODE reader. - Some of the newer ones will tell you the time and day down to the second when the PCM/Check engine was last reset. if it shows it was reset recently.. Ask why, ask for parts reciepts. if they cant produce them, or prove installation, Run, dont walk. Let it run for at least 20 minutes. and drive at 55 or above for at least 10 mins, if 4x4 TEST IT IN ALL MODES forward and reverse. And most of all.. GET THE CARFAX and interpret it properly... Most of the "VALUE VEHICLES" are trades that have a bad carfax or are problem vehicles, youll see a lot of Dodge vans, escapes, explorers, Dodge calibers etc. all cheap and plentiful, and about half their retail as a private sale..While the price is enticing, maybe 1500 below retail, remember that in a few years NO DEALER is going to give you even 50% of low trade in book with a carfax listed accident, NOT EVEN WEST HERR. think ahead. Unless you are absolutely sure you're going to drive it into the ground then knock 20% off what they want. If you are doing what a lot of people are doing, trying to establish credit, most of the vehicles they will offer will have deplorable carfaxes. Since they can blast you with a VGC or better retail price and 24.99% interest, your intent is to keep it for 2 years and trade in with better credit and move up, with a bad carfax they have MUCH LESS into the vehicle, and ask retail, and in 2 years a non poor carfax car may be worth a 7k trade in, whereas a bad carfax car may be worth 3k on trade, and you may STILL OWE Double or TRIPLE what its worth.,, They did offer me a 2013 Ford Edge,68k absolutely filthy inside, with 2 over $2500 Carfax reported accidents on it with my trade in and almost DOUBLE the payment i have now. for $14.999 Which is average retail for one WITHOUT 2 Carfax reported accidents. so theres how it works. i appreciate the guys that work there, Steve Pankow is a great guy, Bill Burandt is a great salesman, And Jason Ball ive purchased 3 vehicles from... All good people.Limited by F&I and the boss.

Unfortunately they kept my $200 deposit after I changed my mind about a vehicle, despite their…read morecontract mentioning a get a refund. Here's my video review: https://youtu.be/ip4U8YkJhrg

Bradley's Auto Place carries a great selection of pre-owned vehicles. It is a family owned and…read moreoperated business. There website is updated daily with new inventory, as a mater a fact we went on Saturday in the snow storm and put a deposit on a GMC Jimmy and by the time we got home the Jimmy was already off their inventory list. I have to say they offer exceptional customer service. Extended Warranty Program was included in the purchase price of my 2001 Jimmy with emergency road service plan. I did not have to use it but they offer a credit approved program for good, bad, and no credit. I would recommend if you are in the market for a used auto check out Bradley, I am so glad I did.

West Herr Acura - Always going the extra mile, friendly, helpful, making sure to take care of what…read moreneeds to get done. Extra points for remembering your name and great suggestions when you need something they can't cover. Shout out to the Service Department folks here. They treat everyone with respect and it's obvious they truly like their jobs! Although this may not be the largest dealership in town, they certainly have their act together. Lovin' my car, lovin' West Herr Acura!

Fast, friendly, good service! Jason provided the best service. Answered all my questions and…read moreprovided me with great feedback. Never have to wait long for an appointment. For a dealership, pricing is reasonable.

I purchased my 2013 Evora S from Lotus WNY and was very pleased with the vehicle. Matt was my…read moresalesman, and the car was in great shape.

The owner is a delightful man who will tell you everything you need to know about the car you are…read morelooking including the good the bad and the ugly he's extremely helpful and I'd fully recommend to anyone looking to get into a reasonable super car

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

Well, it's been a long strange trip. :)…read more Importing a car is a pain in the butt, so much so that we were starting to say goodbye to the Toyota and looking at used car listings. For one thing, car manufacturers don't seem to want to give EPA certification letters to individual car owners anymore. This means owners have to go through registered importers. For another, most importers told us they'd have to hold our car for three weeks. Not so with Stonewell. They have a procedure where they put all the papers together and the car owners can import it themselves at the border. This confused the border agents. I don't think they know about the manufacturer's stinginess with those letters. Thanks to Kevin and Lisa we were able to get our car across the border in about an hour, rather than losing it for three weeks, and the price was worth it. They'll probably see a lot more business because of what the manufacturers are doing. More people will be needing importers to bring their cars across the border. These folks will do it with minimal headaches.

From the owner: Looking to import your vehicle from Canada to the U.S.? Look no further! At Stonewell Vehicle…read moreImporter, we specialize in stress-free vehicle importation with years of experience and unmatched expertise. From preparing paperwork to connecting you with licensed transporters, we handle the entire process with precision and care. What We Offer: Expert import services for classic cars, motorcycles, highway tractors, construction equipment, boats, and recreational vehicles Access to a vast network of licensed transporters to haul your vehicle safely Custom paperwork preparation if you choose to drive or haul the vehicle yourself Why Choose Us? Exceptional service and expertise Reliable network for safe and efficient transportation Quick and easy quotes Get Started Today! call us at 716-741-2159. Let Stonewell Vehicle Importer make your vehicle import experience seamless!

Apparently even when you put a CASH deposit and are paying CASH for a car they still sell it out…read morefrom under you.Dont go here,confused people and no we were the first one to put down a deposit.just not a good option for buying a car anymore

They put 8 miles on the car for checking the backup camera. They did not need to drive it at all…read more The first time I left it there I was suspicious after seeing the odometer and gas mileage was way low

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

They don't answer the phone . They keep you on hold till a clueless operator answers and cant…read moreanswer any of your questions. Try messaging ? No luck with either. How do you deal with a company that operates like this