No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!

My vehicle was at Bubble Boy Carwash for a car wash and complete inside detail...They informed me…read moremy inspection had expired. Not only did they detail the inside of my car, wash the outside, including tire brake dust, plus get the inspection update and fix my brand new tire rims that were scratched.. All at a extremely fair honest price..I can't say enough about this company, honest, quality of work, initiative, all at an extremely fair price .. I highly recommend everyone try them. I guarantee you won't be disappointed !!!

If you're looking for a high-quality carwash Bubble Boy is your answer! I have been coming to…read moreBubble Boy since I could drive and not only is the customer service great, but the pricing is also very reasonable. I also worked there for a number of years throughout high school and college, its an awesome job experience! Highly Highly recommend

West Herr Acura - Always going the extra mile, friendly, helpful, making sure to take care of what…read moreneeds to get done. Extra points for remembering your name and great suggestions when you need something they can't cover. Shout out to the Service Department folks here. They treat everyone with respect and it's obvious they truly like their jobs! Although this may not be the largest dealership in town, they certainly have their act together. Lovin' my car, lovin' West Herr Acura!

Fast, friendly, good service! Jason provided the best service. Answered all my questions and…read moreprovided me with great feedback. Never have to wait long for an appointment. For a dealership, pricing is reasonable.

My car was subject to a Ford recall and I'm on crutches. Guess what? West Herr offers a valet…read moreservice. They came to my home, picked up my car, completed the repair, and communicated with me often during this process. Gail, Mike, and Nelson helped me out. Highly recommended. Thank you!

They put 8 miles on the car for checking the backup camera. They did not need to drive it at all…read more The first time I left it there I was suspicious after seeing the odometer and gas mileage was way low

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???

This was the first time that I had ever been to this new dealership. I must say that I was…read moreimpressed by the service that I received. My Subaru Outback's Infotainment screen began malfunctioning and was unresponsive. I called this dealership and was offered an immediate appointment. We brought the car in on a Saturday and it was repaired and returned to us the following Wednesday. I initially spoke with Cole on the telephone, and he was very helpful in getting my car right in. Once at the dealership, we were assigned Jonas Walker as our Service Advisor. We were given a loaner car to use while ours was being worked on. Jonas kept us informed of the status of the repairs, and we were pleased with how he handled our service. All in all, it was a good experience.

I bought my 2014 Subaru Forester from another dealer in the Western New York area and then I moved…read moreto California. I have since driven my car across the country five times. Most recently, I drove from Los Angeles to Buffalo and then Buffalo to Maine. On my way back to Buffalo from Maine, my dashboard lit up like a Christmas tree around Utica. I promptly pulled over, tried to let the car cool down, etc. I ended up driving back to Buffalo but knew I needed to get the car looked at and possibly repaired, ASAP especially because I was planning to drive back to Los Angeles the following day. After trying to take my car to the dealership I purchased it from, I ended up at West Herr Subaru in Lockport as it was suggested they may be able to get me back on the road faster. I called over to West Herr Subaru to see if this was indeed the case and spoke with Jonas Walker who would quickly become my Service Advisor and Subaru Superhero. Jonas couldn't promise me he could get my car diagnosed the same day (Monday) but was hopeful for the following day. Given the fact I was in such a pinch, I decided to drop my car off on Monday anyway and heard from Jonas later that afternoon (hallelujah). As suspected, my car was in serious need of repair and the parts probably wouldn't be in until Thursday - two days after I was scheduled to leave Buffalo - ah! Jonas did, however, inform me it could be a same day repair once the parts were in. Ok, I can work with this (driving like a madwoman loading). Around 9:30am on Thursday, I called West Herr Subaru and was told Jonas would be out for two-weeks and, truly, my stomach dropped - is he ok? Did he order the parts? What about my car? Rest assured, West Herr took great care of me and my now elderly Subaru. Another Service Advisor stepped in and informed me my car is ready for pick up! What?! OK, be right there! I was on the road by about 11:30am on Thursday and am very happy to report I am now back in Los Angeles and had a hassle free drive back. Thank you Jonas and West Herr Subaru for your timely and friendly customer service. MUCH APPRECIATED! Oh - can't forget the Josh Allen cut out I got when I picked up my car. I will be looking at that fondly ;)

Wasn't planning on car shopping today but that's not happened. I spotted this dealership that I'd…read morenot noticed before. I swung in to see what they had. Welp, I spotted a vehicle that was already spoken for but was able to look at it in real life instead of always online. Ended up with a sales guy- Joshua- probably one of the most pleasant, non pushy, factual and realistic salesperson I've ever met. If there was something he questioned, he double checked with his sales comrades and found out truth. I believe he'll go far in his line of work. As for only four stars, wellllllll... his Mgr promised something and when I get it... if I get it , I'll update the stars ...

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

This review is only for the service department…read more So I'll give this place 4.5 stars, here's why: First of, it's the dealership. Rumor has it, you're overpaying for work that you can get cheaper elsewhere. However, I don't trust "those other places". This place tells you what you need to hear: good, bad or ugly...but at the end of the day, it's the truth. Choose to do what you want with that info, but it's your choice. I went in for a standard oil change, and tire rotation. I bought a package of three oil changes and tire rotation because there's a discount (of some sort) if you buy it as a package. The good news is they keep track of the packages and can tell you how many you've used or have left (bc to be honest, who has time to keep up with such list of to-do's, right?)...And so this goes back to my first statement, they're trustworthy. I had no problems at all. They did an oil change, tire rotation and an induction cleaning of my engine in under 2 hours. Overall, I'm very happy. I have no complaints and yes, I would recommend to anyone needing a trustworthy place to take your car for service.

I brought my 2010 SRT Challenger to Northtown Dodge with 11000 miles on it. The car over heated…read moreand I was stranded on the Highway. They checked it out. Told me I needed to replace the electric fans. Motors seized. Recommended aftermarket Fans. Then it was wiring harness for fans, then TPM. After I received the car back my turn signals were not operating properly. Flashing erratically. Was told it is probably my bulbs. Checked bulbs. None are out. Took it back. Replaced TPM again. Still malfunctioning turn signals. Was told " I wouldn't worry, they work good enough". Until I can't pass inspection in my state. I never had issues with my turn signals until Northtown Dodge repaired my vehicle.

We (my wife and I) have used the outlet several times. We have never encountered any problems. We…read moreusually know what we are looking for, and they find what we want. My wife was looking for a Cadillac CT4 and called Junius Griffin, who has always been helpful and is our go-to guy. He quickly found what she wanted and set up an appointment for her to come in and look at it. She was delighted. A big shout out to sales manager Matthew Wager and Finance Director James ELston for completing the sale.

Well. be very CAREFUL. Read what you sign (of course) and try to test drive for at least an…read morehour... Obviously was sold a lemon. 2009 Chevrolet Trailblazer LTZ w only 66k miles. The Check Eng was reset hours prior to inspection, over 21 items broken or non functioning, Struts, Springs, 4x4, ALL Brakes, OnStar, Emergency brake,leaking fuel pump/sending unit, dead XM Satellite, dry rotted tires etc. Within 200 miles entire system went, couldn't stop. was leaking fuel, 4x4 didn't work at all, 48 hours of ownership and its on a tow truck... Call the dealer..."Well, its a used car sir?" Yes, however the items that went simply would not have passed a legit NYS Inspection the DAY BEFORE (4 Different Dealerships and shops confirmed this) They take this personally, But i'm not Mad at anyone, Im angry that i was outright scammed into buying a warranty that couldn't even be used since the items that failed within 100 miles of ownership were items covered under NYS Inspection and West Herr's own 90 day 6000 mile warranty. There were thousands of dollars in repairs needed and West Herr absolutely REFUSED to do anything about it until the EXTENDED warranty kicked in, because they wouldnt have to pay a penny for it, in fact the warranty company would pay THEM to fix it.. Only this time it didn't work. The warranty company absolutely flipped out (I guess this type of thing happens alot) and refused to touch the vehicle, claiming the vehicle "should not have even passed NYS Inspection, Much less been delivered to the customer in that shape" Needless to say i was all but ignored until the BBB and NYS AG were notified, and while the front struts and springs, as well as a rusted out FUEL PUMP SENDING UNIT (That was leaking fuel and lighting up the Check engine light) were replaced on west herr's dime, it took over a month and authoritarian involvement to get that done. And they agree the onstar and Satellite radio need to be replaced, and they would do it, but they cant find one and they are on indefinite back order. However, i'm still out of pocket a substantial amount of money for items listed in the NYS LEMON LAW/NYS WARRANTY. Now they reply to the BBB and ATTY General they'll 'Make it right by swapping the vehicle out for a different one" Sure, sounds great. However, they wont give me what i paid for the vehicle 30 days ago, and the interest, so i can trade in my 15k vehicle for 7k, and work the other 7k into a NEW LOAN... Effectively DOUBLING my payment... Umm,,, dunno about you, but thats not swapping the vehicle out, thats giving me HALF what i JUST PAID for this POS. and giving me a NEW LOAN on another vehicle. No swapping even close. swapping is throwing keys. Even better, since they want to get me into a different vehicle badly, i now have 28 TWENTY EIGHT new Credit Inquiries from lenders... effectively making my credit drop like a rock. So the moral of the story is.. Bring a GOOD CODE reader. - Some of the newer ones will tell you the time and day down to the second when the PCM/Check engine was last reset. if it shows it was reset recently.. Ask why, ask for parts reciepts. if they cant produce them, or prove installation, Run, dont walk. Let it run for at least 20 minutes. and drive at 55 or above for at least 10 mins, if 4x4 TEST IT IN ALL MODES forward and reverse. And most of all.. GET THE CARFAX and interpret it properly... Most of the "VALUE VEHICLES" are trades that have a bad carfax or are problem vehicles, youll see a lot of Dodge vans, escapes, explorers, Dodge calibers etc. all cheap and plentiful, and about half their retail as a private sale..While the price is enticing, maybe 1500 below retail, remember that in a few years NO DEALER is going to give you even 50% of low trade in book with a carfax listed accident, NOT EVEN WEST HERR. think ahead. Unless you are absolutely sure you're going to drive it into the ground then knock 20% off what they want. If you are doing what a lot of people are doing, trying to establish credit, most of the vehicles they will offer will have deplorable carfaxes. Since they can blast you with a VGC or better retail price and 24.99% interest, your intent is to keep it for 2 years and trade in with better credit and move up, with a bad carfax they have MUCH LESS into the vehicle, and ask retail, and in 2 years a non poor carfax car may be worth a 7k trade in, whereas a bad carfax car may be worth 3k on trade, and you may STILL OWE Double or TRIPLE what its worth.,, They did offer me a 2013 Ford Edge,68k absolutely filthy inside, with 2 over $2500 Carfax reported accidents on it with my trade in and almost DOUBLE the payment i have now. for $14.999 Which is average retail for one WITHOUT 2 Carfax reported accidents. so theres how it works. i appreciate the guys that work there, Steve Pankow is a great guy, Bill Burandt is a great salesman, And Jason Ball ive purchased 3 vehicles from... All good people.Limited by F&I and the boss.