Found a used vehicle that I was interested in. Tried to work out a purchase on it, but their sale…read moreprice was about $3000 too high, and they only offered the very bottom of trade-in value range for my current vehicle. Their negotiated budge was only 3%. They were nice, and I got my deposit back via check within a week, but when their commercial jingle says "Just great deals" they mean for them, not for you....

We had a very good experience purchasing a new Toyota RAV4 from Basil Toyota. I helped coordinate…read morethe purchase for my parents, and the process was straightforward and respectful of our time. Cole Murrell was great to work with. He was responsive, patient, and never pushy. He explained the pricing and paperwork clearly, followed through on what he said he would do, and made sure there were no surprise add-ons or pressure. That made the whole experience much less stressful. The trade-in process for an older vehicle was handled smoothly, and my parents felt comfortable and confident throughout. They plan to continue servicing the vehicle at Basil Toyota, which says a lot about the trust built during the purchase. I would definitely recommend Basil Toyota, and especially Cole Murrell, to anyone looking for a professional and transparent dealership.

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.

Was very impressed with the friendliness and team approach to Heinrich's Sales, Fianance & Service…read more We all know buying or leasing a car is rarely a fun experience but will say the skill of all parties, especially Catherine, who is young and smart is very wise and skilled in this business. Maybe due to being owners daughter but maybe just because she's just a sharp young lady, which truly is the later. Anyway, I recommend the dealership and will bet you will too.

They never add points to our profile. And they don't care when you tell them the points don't show…read moreup. Their service department is soooo slow. Everything is at least an hour and a half wait. Even a simple inspection. Leon is pretty awesome and I hope he goes to a better dealership.

My husband and I bought 2 cars off of them...both them had the tranny go out within the first 6…read moremonths. 1st car we paid them over an extra 2 grand to put a used transmission in...after the first year that car wouldn't even pass inspection without 4k worth of work. So we traded it in to them to get another car. then yet again 6 months in the transmission went on that one...they weren't willing to help cuz it was covered by Fords warranty....which is 3 to 4 months backed up on parts....they weren't willing to work with us due to in order to fix it we would have to pay an insane amount of money to rent a car while it was out of commission for 4 months on top of paying our payments to them. So we went and got another car from an actual dealership and told them to come get the car we were done with dealing with them and were surrendering it. They sent a tow truck out to get it, which is exactly what we told them to do. except for the part of the letter saying " we were surrendering due to our inability to continue making payments and if we wish to bring our account current we could stop this process".. we only owe yall last weeks payment and this weeks since it shit the bed last week..a whole $170...like plz we told yall to come get it cuz we got 2018 Subaru Impreza Sport with only 55k on it for 20k with a hell of a lot lower interest rate when we were paying 12k for a 2015 Ford Focus with 111k through yall that broke down with in first 6 months.....we could still make the payments but why would we continue to make them to a company that sells shitty broken down cars. Get the hell over yallselves. FYI...I work in the repossession field so I know how voly surrenders work....interest doesn't continue to accrue....u sell the car at auction and it takes off the balance of the loan...nice try with that one guys..... I would steer clear of this company at all costs. They buy lemon cars cheap and sell them for 3 times what they are worth and prey on ppl who have no other option...guess what guys we did have other options...and we chose them over ya'll.

Bought a vehicle from this business within three days had it back in the shop and it's been on…read moregoing problems since the day we bought it No matter how desperate you are for a vehicle do NOT go there unless you want to be ripped off!! Gave one star because I had to, to be able to post to warn others

i would give alan rosen and nickle city - negative stars. i plan on suing him, not only that but i…read morehave taken my story the our news outlets, and social media. here is my legit story from this con man. do not i mean seriously do not go to this guy. im traumtized by the exsperience. on 05-10-24 i got dropped off there with a high exspectation to leave the lot with a car. he is so good at first he took great care of me. i gave him $390 down he lied to the lien place stating i gave him $1000. i had to make two other seperate $305 payment to alan to make up for the thousand down he said. i was beyound greatful. he even allowed me to use to the car to run back and fourth to my house twice while we worked out what i needed to be able to getter done while i was test driving the car back and fourth i noticed the brakes on the right and back seemed bad. he reassured me that it would be taken care of at inspection, before pick up. i neeeded more help when it came to insurance so we did not finch the deal that day. at 9:30 am saturday 05- 11- 2024 i showed up with the proof of insurance needed to get the car. but after another 3 hours my insurance was a mess. alan was so kind to help me out with the declartion deductable, i was finallly offf and away to work. i'm a deliery driver so my car like most is there souce of income. on mothers day in the we am like 8:30 when i was leaving for churh the back right tire locked. i called alan and he stated "take a hammmer to the drum back on it till the brakes realse and drive back words. this lead to smoke and burning out the tire and caused the neighborhhod to come check it out. i called again he stated to contuine doing that till it released. in the mean time a nys aouthoried car inspector who happen to be my neighbor came to the rescue. he was able to get to the root of the problem. it needed new brakes and drums. after asking for more help from alan where this call was less then friendly on bboth parts. he finally decided to get it towed okay. then when while we were waiting the mechnic said he could the job now $200. i found the two hunderd and as we were waiting for the cash app. alan showed up and stold my car back. allowed by police. after i came up with the money to fix something that legally he was responblie. i had a warrenty and a lemon law. i wanted and neeeded it to work that after non. not only out a car on mothers day but yet also a job. thanks again alan rosen you fake con artist i believed and trusted in you. such a ytpical man took mhim for his word

From the owner: We have been serving Lockport and the surrounding WNY areas with quality used vehicles for over 33…read moreYears.. We specialize in financing - subprime lending is available and all types of credit are welcome. We CAN get you approved when others cannot. We are a family owned and operated business, and when you are here you can expect to be treated like family too. Stop in today to see our great selection of vehicles.. Located on Transit Road in Lockport directly across from the Lockport Plaza. Trade-ins are accepted.

Buying a used car is never an easy task, but it's also where dealers make the most money and I…read moreunderstand that. We had a nice salesman named John. Very helpful. He told us the car we were buying was in a minor accident. No big deal. Looked at it, drove it and bought it. After a day, part of the front bumper popped out and I tried to put it back in, but I couldn't. I called the dealer and was told mechanically it's fine and so they won't help with repairing the bumper. Now, before they sold it, they fixed the bumper so it would sell! I know this because of the online pictures of the vehicle the dealer posted, before they did a quick fix to sell it. The pictures showed the damage and when we bought it, it was fixed. It was not fixed properly though, and the bumper popped out the day after we drove it home. I now have to take a car I just bought to a collision shop to get it fixed properly. Is this fair? Is this good customer service? I don't think so. Come on West Herr, take care of your customers so we can give you a better review.

Was sold a "certified" used jeep grand cherokee from transitown kia west seneca last year. They…read morealso sold me a 2500.00 extended warranty "that covers everything except certain electronics". Year later exhaust is leaking and was told both exhaust manifolds were cracked. I took Jeep to local dodge dealer (west herr dodge lockport) for the repair. They sent warranty company fraudulent photos of manifolds with missing bolts trying to pass them off as mine.The dealer and the warranty company are refusing to cover repair and want me to pay 2300.00 to fix it.