If customer service, respect and professional courtesy is important to you, then don't consider using North Star Restoration Roofing and Gutter service. I've hired this company on three separate occasions to install roofs and gutters on family-owned rental properties. Over the years, two of the three have had issues with leaking. Recently, my tenant at one of my properties noticed a leak and mold spot on the ceiling above the washer and dryer. The spot was in the same area of the washer drain vent on the roof. I called the owner Tom on his cell phone, and he told me, he couldn't help me and gave me another number to call. I spoke to a receptionist, and we made an appointment for Antonio to inspect the roof at 11AM. At 11:30 my tenant called and said she needed to leave and hasn't heard from NS Roofing. I called the office and the receptionist, said Antonio was talking to the owner and was running late. I again asked for a timeline, she didn't know. He finally arrived after 12:30. Later that day, I received a call from the receptionist, and she told me, that there is moss on the roof, and it will cost me $850 to have it fixed. I told aher; the moss isn't an issue. We recently sprayed for the second time. The mold isn't my concern and how can I have mold inside the home around the drain vent area unless that area wasn't sealed properly when installing the roof? I paid for a 30-year roof and now I have mold. She said she's not a roofer and doesn't know what I'm talking about. She will have Antonio call me to discuss. I wait two days and call the receptionist back. I get a message saying the voicemail isn't set up and I'm unable to leave a message. I call the office number noted on the bill that I received and Tom the owner answers. He tells me again; he can't help me and to never call him again. I explained that I've called the other numbers that he gave me with no luck. Moving on, I called the estimator also named Tom and explained my story. He told me he would talk to Antonio and will have him call me back. Again, I waited two days and didn't receive a call. I called Antonio, and he spoke to me at a heightened level stating that the roof had not been maintained and he would send me pictures in ten minutes. I explained that the roof has been maintained and this is the first time I've dealt with moss. Regardless of the moss, why is there a leak around the drainpipe and asked if had been sealed. He could not answer my questions but said, I will send you pictures and call you back. I waited several hours before he sent me pictures of the roof, but I can't identify the problem and I still haven't received a call back from Antonio. That was one week ago.
Obviously, I'm not going to get answers or any kind of customer service from NS Roofing If their services are not covered in the warranty, all I expect is someone to explain why. But when the owner of the company tells me "Don't ever call me again, I'm assuming he isn't interested in future referrals. read more