Hard to work with office and doctor "meet and greet." A lot of "attitude" in their office staff as…read morewell as the doctor, who basically threatened me an ultimatum of a "condition" (which was never formally diagnosed, my care is complicated) and didn't bother with my real conditions that needed to be addressed and treated. Rather than listening to me and taking time to find out about my care, he basically said; "If you fight me on this, I will refuse to be your doctor." I used to work for doctor's offices, just really bad bedside and worse front office who won't do their own work but ask patients to basically self serve their paperwork. This was not an established doctor I was seeing, or an agreement to do anything other than to "meet and greet", that's what it means: to decide if I want him as a doctor. The next day, and one of the reasons to see the doctor was K their office called with this: "Oh we just found out you have insurance, you'll have to have a wellness visit." I asked her to call later because I have a fever. "No, she insisted to schedule right now, and after all they weren't demanding i come in "today". Wow. No how are you, no do you need to go to urgent care or hospital, absolutely NO awareness of patient empathy. Again, having worked in the front offices, there are ways to address patients and work with them rather than shaming them, and demanding appointments because they "all of a sudden found out we had insurance." The focus should be on the patient, not the financial outlay for insurance purpose.

I had an appointment with my doctor scheduled to renew a prescription. I've always seen her at the…read moreuniversity district office so I went there, when I went to see what floor she was on I was told she was at the river road location. I was never notified of this change. I tried calling to let them know I'd be 10 minutes late but was on hold the whole drive over. By the time I got there I was told I couldn't be seen and needed to reschedule (even though my appointment was scheduled to give me 40 minutes of care, so I should have still had 30 minutes of their time.) I immediately called and switched providers.

Med pusher on my first virtual appointment. No conversation at all. "You should clean up your…read morediet" before even asking me about my diet.

Looking for great doctor? You found him. Now make an appointment…read more The staff is great too. They will bend over backward to get and keep you in good shape.

Care went downhill since changes of ownership in 2020. I loved my Dr. @ Northside, but her staff up…read morefront was very rude & unhelpful, actually nasty @ times for no reason. I needed help getting into a chair in the waiting room, right by the front desk. I asked someone to please help me (I'm a crippled, disabled senior); Care quality went downhill since the changes. The system @ OMG is bad. All our specialty clinics were taken away after 2021, to include gynecology, internist specialty, pain management, & the bad part: over prescribing repeated MRI's/CT's, that our insurance wouldn't cover & my Dr. didn't care about that @ all. I'm glad to be out, though I miss my Dr. of 3 years, Shelli Flynn, MD.

I've been a loyal patient since 1998, always insured and prompt with payments. At 65, I expected…read morecontinuity of care--but with my doctor leaving, OMG refuses to assign long-standing patients a new primary. This is not just inconvenient--it's unacceptable. The group was excellent when doctor-owned, but since the 2020 transition, it's become corporate, impersonal, and dismissive of patient needs. If you're considering OMG, think twice. They've lost sight of what patient care should be.

This is a review I think is well needed this gentleman his name is Mark. I have no idea what his…read morelast name is. He works in the group with Kelly Son. I used to have Dr. Jill Chaplin as my doctor. She retired and they referred me to Kelly Son while I was with Jill. She got me on Ozempic because of my weight and I have severe back issues. We thought that if I got some of the weight off, it would help assist with my back issues. I ended up losing about 40 pounds with Ozempic. Yes it helped some with the back pain then at that time I was using a special payment assistance program from nova to assist in the Ozempic so I wasn't paying anything then 2026 hit and they no longer cover that program. I'm not sure I understand but I did have D in my insurance and nothing was said now they won't approve it because I have D so that does not make any sense to me. Plus they're not covering that program anymore. We're mark comes in is that he has bent over backwards call after call to nova and to me trying to get things figured out I can't tell you how much time he has put into just my insurance and Ozempic plan. I know that there are hundreds of patients out there, he made me feel like I was the only patient he had. I feel like Mark should get some kind of recognition for this outstanding job he has done. He has provided over 110% in helping me and I thank you, Mark. Kimberly Garcia

If I could give zero stars I would. This is the absolute WORST place I have ever dealt with for…read morecare. I waited over an HOUR AND A HALF past my appointment time to be seen for my FIRST appointment with a new primary doctor after over a year of not having one. I was stuck on waiting lists and unable to get my medications. They didn't even greet me when they walked me back. The doctor didn't ask or seem to care about anything besides refilling my ADHD medication. I waited an hour and a half for a 10 minute appointment. Then they sent the wrong instructions to the pharmacy and the pharmacy couldn't refill my medication. I tried calling this office but you can't even leave them a voicemail and they're closed on weekends. During the week expect to sit on hold for at LEAST 20 minutes. They never respond through the patient portal either. The lack of communication and care is extremely frustrating. I'm leaving this review now because once again the pharmacy cannot refill a different medication for me that I urgently need because they have sent MULTIPLE requests for a refill (it should be on auto refill so I'm not sure what the issue is) and have gotten ZERO response from these people. I can't even refill it through their portal. So here I am a day before I need my medication and unable to get ahold of anyone here and unsure as to why they have not responded to the pharmacy. I will be switching providers as soon as I am able to because this place genuinely SUCKS. Would not recommend to anyone.

I would give ZERO stars, if possible. Dr. Jane Neary was my doctor at McKenzie Family Practice for…read morea couple of years, and she is the absolute WORST! I've seen some bad doctors throughout my life, but I have yet to meet anyone who has the level of disrespect, apathy, incompetence, and laziness as Neary does. She should not be allowed to even "practice" medicine. She misdiagnosed me at least twice (can't even properly identify rosacea). If she couldn't find what was causing a health issue, she wouldn't look into it any further. She would just shrug her shoulders. She clearly does no research, doesn't keep up on current medicine, and doesn't ask her colleagues for their professional medical opinion. Basically, she wants you out of her office as soon as possible. The last straw for me was when I made an appointment with her, asking for help because I had lost a lot of weight due to a very stressful, traumatic life experience. I basically wanted to get some labs done to ensure that my health was still in relatively good condition, find a healthy way to gain the weight back, and I also explained to her what I had been going through. She immediately tried pushing anti-depressants on me... Just a band-aid to the issue (for which I was seeing a psychologist to work through). I have tried 4 different anti-depressants in the past, only to find that they made everything worse, including my health. I respectfully relayed this information to Neary, and she was instantly angry that I didn't want to take the anti-depressants. I told her how sick they made me, and she said in a very cold, unprofessional, and disrespectful manner, "Well you look sick already!". After that appointment, I was rightfully upset by what had happened. My doctor was supposed to be my advocate, not a mean jerk. I am better at writing what's on my mind than speaking it, so I wanted to calmly collect my thoughts and politely relay them to her. I let her know that I felt disrespected during the appointment and that I need to be able to openly communicate with my physician in a respectful, safe, and compassionate environment. After that, she immediately dismissed me from her practice without any advance notice. She knew I was in the middle of seeking treatment, but rather than apologize for her incredibly unprofessional behavior or make the situation right, she left me out on my own with no primary care physician. She also made a point to accuse me of having an eating disorder when she knew damn well that I do not and never have had one... Especially since part of the reason I made the appointment in the first place was to ask about a going to nutritionist so that I could put weight back on in a healthy way. I've never been so insulted by a so-called "medical professional". Stay far, far away from Neary. She is an absolutely awful person and negligent "doctor".

Dr Neary is a compassionate physician who encourages patients' communication and engenders trust…read more She's calm in demeanor, which makes a huge difference to a patient who's upset and/or frightened. When there's a true crisis, Dr Neary goes far out of her way to assist a patient, spending a great deal of her time in relieving the patient's mental anguish as well as the physical symptoms. Her assistant, Leah, is a knowledgeable, personable gem of a human being, too.

This doctor was one of the worst doctors I've ever seen in my life. She has no empathy, and…read morepresents as a superior. She never helped me with anything or gave me any good advice which I needed from a real doctor. Her knowledge is quite limited regarding healthy living, nutrition, lifestyle, culture. When I did have a problem, she lied outright, saying she could take care of it "easy Peezy" only to put me off and eventually refer me to a specialist who no longer works in this town, which caused a a delay of months. Her only response was that I could go to ER if I chose. I am surprised that she is still working after reading several reviews dating back over five years. All the reviews I read were bad, the same as mine. Buyer beware and keep looking.

Valley Med has disorganized and rude staff. The healthcare providers don't seem interested in…read morehealthcare. It seems they are mostly interested in being a spa.

I've had no issues with OMG, while there's not a hospital facility around that isn't sometimes hard…read moreto contact, I haven't found that to be the case with OMG. My care has always been very good and getting appointments has not been a problem either. I e been a patient for about 15 years and have been very satisfied all around.

Beyond disgusted. Doctor is great. support staff sucks! call to make an appointment with…read moreDoctor, they try to put me into an appointment with a PA at a completely different clinic. I make my yearly Medicare physical appointment a year ahead of time, they cancel it three months before, tell me that I cannot get another with my doctor until next year (it is June now), but they would be glad to make me a telehealth appointment....Isn't an annual checkup supposed to actually check things like blood pressure, heart rate, listening to lungs? apparently not if we are going to do it over the internet. I have had notes in my chart telling me that they are referring me to a specific practice. I hear nothing, so I call the practice. they have not received any referral, so call OMG, turns out they referred me to a completely different doctor, even though it is clearly stated in my chart where the referral is for. I am then told that that is just the state of medical care here in Oregon, so deal. There are things my doctor understands that are not in my chart where the whole point of having the same doctor is that there is continuity, not having to start over every time you go in. But of course, that is just the state of the medical process here in America,is what they tell me. I never had these problems in California.....