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    Northside Heating & Air Conditioning

    3.0 (4 reviews)
    Closed 8:00 am - 4:30 pm

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    Norstar Heating & Cooling - Lopi Gas Stove

    Norstar Heating & Cooling

    (5 reviews)

    Thank you Norstar for your service to my furnace.Kim, the CSR,Shally,on phones,Eric Houp all…read moreprofessional,kind,and efficient. First time with this company..grateful .Job well done .Thank you especially Eric for being professional,doing the work,and coming and leaving with respect ,professionalism in tact! Ps.I will use this company in the future! Linda S. Banta- Coria

    This company is TERRIBLE!!! One stars is TOO MANY!!!!! Not only once BUT twice they came to our…read morehouse, broke something and then WE had to pay for it. If you try to talk sense into them they just lie right to your face. I tried to go in and talk to them about my most recent issue and they brushed me off. Our heater needed to be cleaned and was working fine. In fact, it was on when the guy came in and he waited until the heater finished it's cycle. Well, magically, he touched it and it didn't work anymore. He had no idea what was wrong and spent a lot of time on the phone and taking pictures. He couldn't fix it. Next day a new guy comes back and claims it's not working because again magically the piece that was working when they came into the house just stopped the second they touched it (yeah right). But he didn't have the part. Had to come back. Waited 3 days and heard nothing. Mind you, we froze our butts off waiting for them to come back. Finally shows up and puts it in. Charges us for 3 trip fees, on top of the part and the reason he was actually there (which was just to clean it, nothing more). $233... when it was supposed to be $109. Owner doesn't care. And made it clear to us, he would do nothing to work with us because OUR HEATER WAS WORKING FINE BEFORE THEY SHOWED UP. The sole reason we were having it cleaned was because we sold our house and the buyer requested it. It's been perfect for 5 years. Not a single problem. And these jerks touch it and "it's broken"... yeah right. If you go to them, expect to pay WAY more. Because I guarantee... "something will be magically broken". Horrible customer service! A few months prior we had them fix our heater in the kitchen and the thermostat, which again worked perfect before they showed up, magically broke the minute they walked in... I'm seeing a pattern here... stay away from the crooked company!

    Norstar Heating & Cooling

    Norstar Heating & Cooling

    (3 reviews)

    Excellent choice if you want to wait 2 days for a call back and a month for service. Especially…read moreexcellent choice if you enjoy conversations with rude people who don't care at all.

    Where to start with these guys... first off, this review is for the Colville store, but there is no…read morespecific entry in Yelp for that store. My relationship with Northstar started when they installed the heat pump in our new construction home. The heating system was wired incorrectly, and had to be fixed by them. They left several ducts not connected to vents. This was found by me going into the crawl space, and seeing no ducts connected to several vents... A leak in the system developed, but no leak could initially be found. I was told by Norstar that the loss of 8 lbs of refrigerant was the probable result of a theft of the fluid...several hundred dollars later, the unit was working , but with very high energy bills. Norstar came back out, and again found the unit was short on refrigerant. After $400 more dollars in testing, several leaks were found. They seem to have a hard time with the long term fix of a system, and our more concerned with short term solutions (that then need more fixes in the future). They have always been friendly with me, but my wife has had mixed results with Norstar on the phone. In one example the service manager basically said my wife was lying on a scheduled appointment. It was a miscommunication in which the service manager told my wife that he remembered the conversation between my wife and I better than we did...not a great example of customer service... We do love the Lopi wood stove we purchased from them, and they did a good job installing it....but for technical repairs/assessments, I cannot recommend them. We went with another company for the repair of our system. It should be noted that there were several other negative issues we had with Norstar that were not mentioned in this review.

    Northside Heating & Air Conditioning - hvac - Updated May 2026

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