1. Norstar Heating & Cooling

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Spokane, WA

Norstar Heating & Cooling

1.3 (3 reviews)
Open • 8:00 am - 4:30 pm

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Best Buy Spokane North

Best Buy Spokane North

(65 reviews)

$$

While traveling we ended up at the Best Buy in Spokane…read more THE SERVICE: well this is hard to explain...(coming from California) because EVERYONE and I mean EVERYONE at the store was soooo NICE. From the moment we walked in the front door people had smiles and they connected to customers as people walked in the door (for whatever reason in California connecting and smiling is not always the goal when it comes to service) The store has great selection and good sales. I assume ALL Best Buys offer the same prices because they are a corporation, or if some stores have better prices. Regardless, of cost for product the overall service was genuinely AMAZING. SIDE NOTE I want to live in a town like Spokane

Associate believed that what he was recommending was the correct piece, I corrected him, he said he…read morenever heard about that before; basically saying that I was mistaken. I tried his product on my speaker, and as I figured, it did not work. These people working at this establishment; I've had issues before, must realize that one size doesn't fit all. And stop recommending the wrong product; even after I told him it wasn't right. He basically just walked away, 'walk of shame', thinking that I didn't know what I was talking about. He couldn't admit that he was wrong. He gave up on me, and walked away. He didn't suggest another product-'probably his pride'. These associates are amateurs, basically knowing the minimum possible to 'get by'. Management needs to have better training sessions, and teach his team more knowledge on the products in the store. And teach that pridefulness is considered a mortal sin (Christian belief). The product he suggested was way under valued and obviously not for my high fidelity Bluetooth speaker. Such a simple solution, but his lack knowledge hindered the sale, and I walked away.

Norstar Heating & Cooling - hvac - Updated October 2026

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