Called on New Year's Day expecting to get voicemail. Nope. Phone was answered by Sam, who…read moreimmediately started taking information about my furnace problem. Given the symptoms, we thought I might have to replace my blower fan. At noon today, I got notice that Mike was on the way to look at the problem. At 12:30, Mike arrives. At 12:35, we're both looking at the furnace while he takes the blower fan cover off. At 12:37, he has diagnosed that the fan isn't dying or dead, but that it has shifted in its mounting bracket, making the fan blades hit the enclosure. SUPERB AND FRIENDLY SERVICE! I COULDN'T ASK FOR MORE. Honest, responsive, hardworking and friendly. HIGHLY RECOMMENDED!

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

We ordered a dishwasher directly from GE and needed it installed, and the old one removed…read more Apparently in WA state, you must use a plumber to disconnect a dishwasher! We contacted Max and he was able to come and help us on short notice. He was able to disconnect the old one and install the new one, which included hardwiring it as there was no outlet. The work was outstanding and completed very quickly. This is a rental home and I'm sure we would not hesitate to contact Max for any future work.

Ever have those projects you've been planning to do for months, or years? Jobs sitting half…read morefinished with wires hanging out of the walls? Or maybe upgrades you think you should be able to do, but may be just a little outside of your comfort zone or skill set? If so, I suggest you call Max of Greater Spokane Handyman sooner rather than later! Max took care of a tricky dimmer switch that I thought I should be able to install, two beautiful outdoor carriage lights that had been sitting in my garage for months waiting patiently to be installed, and a new programmable thermostat ( which would have left me freezing if I had attempted, which he even programmed for me!). So, if you want a talented, personable and reasonably priced handyman I wholeheartedly recommend you give Max a call!

Absolutely the best! Installed all the plumbing in my new commercial building last fall and did a…read morefantastic job. Also were quick to repair a hole I put in one of my plumbing lines (without making me feel like an idiot, which I sincerely appreciate haha) Would highly recommend. Thanks Richard and Bob!

Had a drain pipe clogged that was causing water from the kitchen sink to back up in a utility sink…read moredownstairs. Brian showed up and got right to work diagnosing the issue and getting it taken care of, going the extra mile along the way. Excellent work. Efficient. Will call again!

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

They were quick to respond to a sewage blockage and 1/2 the price of other companies. Very good…read morecommunications. Cleaned the drain and even ran a camera to show potential problems in the future. I will use them again on my several rentals.

Our sewer has been backing up for a few years requiring at least annual preventative rooter clean…read moreouts. This is due to having the dreaded 'orangeburg' sewer pipe. We obtained several bids with Kalin coming in at the lowest. I have to say there was a $5k spread on the bids which was kind of surprising being they were all doing exactly the same thing. The crew showed up pretty close to the time we were told but it was just a crew of two instead of the normal 3 to 4. As a result things went slower than expected, making the one day project push into the next day. All the work was done as expected and the two guys that were here were pretty nice guys. One thing that could have been better was communication. A pre-made document stating what to expect, when the crew will arrive, payment info etc would help them tremendously. It would be nice if they had put a note up at the alley entrance notifying neighbors a couple days in advance that the alley would be blocked. We've noticed their biggest competitor does this when working in alleys in our neighborhood. We also didn't find out they were pushing to the following day until late in the afternoon. It was good my wife happened to be off the 2nd day, otherwise there would have been an issue getting them into the house. I had to ask when they would show up on day 2 and was told 9am. At 8am they were ringing the doorbell without a courtesy call to notify my wife they were going to be early. These would be easy fixes that would alleviate some customer frustration. Overall a decent experience that ultimately gave a us a new sewer line that will hopefully last longer than me.

I cannot recommend them based on my experience, as they did not respect my property. Complete lack…read moreof accountability. On top of ruining my yard, took boulders without permission when asked to leave them in the morning, but Chris will try to make you think he did you a favor. Wish I listened to the one star review. They offer a discount to leave a 5 star review. It feels unfair to the community. Pictures of what should have otherwise been an unaffected area with the premium I paid for trenchless. I cannot emphasize enough, it feels like they do not care.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

Efficient, got things done competently. Easy to communicate with. Also gave them additional…read morethings to help with.

Called Shaw Plumbing to replace our garbage disposal. Had to have them return because they forgot…read moreto connect it to our dishwasher properly and it backed up. My wife works for a national hardware store. In casual conversation with a local plumber, she mentioned that the job cost more than $1000.00. He told her we were ripped off at that price. She canvassed other plumbing contractors who frequent the store who also said we'd been had. That's how Shaw Plumbing preys upon elderly customers!! Beware!!!

We had a leak under the kitchen sink. There was a minimal wait time, and John arrived at the…read morescheduled time. I was impressed with his efficiency and cleanliness. The price was very reasonable. I highly recommend Pipe Line Plumbing.