I want to give a shout out to employee David Stephens, who did the most amazing job for me yesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy. read more

Efficient, got things done competently. Easy to communicate with. Also gave them additional things to help with.

Called Shaw Plumbing to replace our garbage disposal. Had to have them return because they forgot to connect it to our dishwasher properly and it backed up. My wife works for a national hardware store. In casual conversation with a local plumber, she mentioned that the job cost more than $1000.00. He told her we were ripped off at that price. She canvassed other plumbing contractors who frequent the store who also said we'd been had. That's how Shaw Plumbing preys upon elderly customers!! Beware!!! read more

Thanks Guy's, Our kitchen sink plugged up over the weekend. I contacted Shaw yesterday and they had two technicians come out first thing this morning. They got the block cleared, very professional, price was about what I expected. I would definitely recommend Shaw to anyone needing drain repairs. read more

Katie set us up w/an appointment for an estimate on the day I inquired. Ryan arrived promptly and gave us an estimate w/three options. He was knowledgeable, professional and personable. He did a great job for us on the scheduled day! Thank you, Ryan and Katie! read more

Not reliable. Home has a 2020 tankless system that continues to fail. Shaw has visited 4 times in the past 18 months to service and no solution has resolved the problems. Had appointment today for 1-3pm window. Shaw called and shared technician was "elbows deep" in another job and won't make it today- at 1:15pm. I explained our family has no hot water for the 2nd consecutive day and we needed emergency service. Got nothing but run around and excuses. Look elsewhere for a group that keeps its word, shows up when they're supposed to, and goes the little extra for a family in need. So disappointed. read more

I called Shaw to get a second opinion. They were very easy to contact, had great customer service, and were very professional. Their estimate was half what the other plumbing service wanted to charge me, and they did a great job. I also appreciate that they do free estimates. I am planning to call them first next time. read more

Needed new plumbing for our bathtub. Easy to make the appointment and it was not a long wait. David, the technician gave us the three possible options. He was able to do the work, needing to go through a bedroom wall for access. We then needed to schedule to have the wall repaired. Everything was cleaned up and the new faucet/shower works perfectly. read more

I needed multiple repairs such as replacing cartridges in 2 shower faucets, installing a new bathroom faucet, replacing a ball valve on my irrigation supply line, replacing a back flow valve on my irrigation system, and replacing a leaky frost free outside faucet. Shaw Plumbing was easy to call and schedule a technician to come out in a reasonable time frame. All repairs were done quickly and on time. Cost of the repairs were moderate, but service was friendly and many repairs were done in one visit if at all possible pending needing special parts. I would highly recommend them for plumbing services especially if multiple repairs were needed. read more

I had a faucet issue in my bathtub. Being a first-time homeowner and never having had a plumbing issue before this, I had called multiple local services and scheduled a couple visits for them to give me quotes; the verdict was anything between $600-$1300 to fix the job, and the earliest I could expect the fix to occur was at least a full week away from the inspections. I didn't like that. But that wasn't the case with Shaw. They sent a repairman (Ryan/Rian) out to inspect my problem, and he took one look at it and confidently outlined my options of how to get it fixed, day of. He proceeded to repair the faucet, and even explained to me what he was doing in real time (as I am by no means a handyman) so I could learn myself. All in all, Shaw got the project done in a single day, all for a fraction of the price that competitors had quoted me. I have already recommended Shaw to some of my peers, and will be sure to use them again in the future! read more

Got a quote today to move some supply lines and drains in my basement for a remodel. Nothing big- no breaking into the concrete floor for the drains. Just putting a T into the existing sewer drain and re-routing the water pipes with pex. An 8 hour job, as they and other plumbers have told me. I get a quote today that they can do the job for just shy of $4000. That's hilarious. Or it would be, if they didn't feel so brazen as to give me such a ridiculous quote. Their price breakdown: $350 for a permit An assumed $400 for taxes. So that leaves a balance of like $3200 for labor. Divided into an 8-hour day, that's $400/hour. It would not require more than one person to do this job, so that would be $400/hour/person. I'm sure they're gouging other people out there often enough that they feel this is standard practice. I won't bother ever calling them again. Shop around, people. read more

Took 3 months to finish a 2 day job. They screwed up multiple things and did not clean up after themselves.

I recently used Shaw plumbing. They were extremely expensive, but they super nice, on time, had great communication, and solved my problem. I'll use them again if needed. read more

Mekie did a very awesome job in fixing my toilet, he explained the problem with the toilet & was able to fix it on the spot, he even made sure that I was satisfied with the work, I appreciate the help that I got since it being so close to Memorial Day Weekend. Thank you guys for your help read more

Requested outside faucet repair. Cory Christie was able to identify the problem and fixed the leak. He was very pleasant and took our concerns about how to make sure we winterize correctly. He did a great job. We would definitely recommend him. read more

Ryan has replaced exterior faucets, identified and fixed internal leaks and replaced our dishwasher in the past year. He is always professional, timely and explains all the options so we can make the best decision on the fix. read more

Shaw Plumbing was recommended to me last year and they are now my go-to for all my plumbing needs - and I've recommended them to others, too. They are prompt, courteous and such nice people. They always have the patience to answer my "old broad" questions and explain everything for me. Had them replace two outdoor faucets last year and this year they've installed a new kitchen faucet and disposal and will be doing a water softener later this week. (And I also love the fact that they're local family owned and, when you call, you will immediately be connected to a real live person!!). Thanks to you all - you're the best! read more

Does anyone else find plumbing intimidating? I feel like I was absent the day they taught it in Man School. OK, fine - I must have been out sick for the entire Home Improvement semester. But that's not what this review is about. When my basement flooded, a mitigation company came out and removed everything, including a significant amount of plaster. When the walls were down to the studs, it because apparent that I had a leaky main water valve, leaking condensate line from my furnace, and a whole lot of crappy, brittle CPVC pipe that was probably state of the art in the 1960s or so. Hank Shaw came out to my house, looked everything over, and sent me an estimate to fix all of those items, plus to prepare my laundry room for an extra w/d unit and install an outdoor faucet (per my request). I elected to have everything done, because this house is old and I am updating it as best I can. The total was reasonable, considering how many items there were, and they showed up on time and kept me informed at every step. This was just four weeks after my water heater died and they put in a new one for me. Hank, Tim, George, and Colton did great work at the house, and in the office, Amber is very pleasant and professional. I strongly recommend Shaw for all of your plumbing needs. read more

As usual, Ryan did an excellent job replacing an exterior faucet. Highly recommend Ryan & Shaw Plumbing!

Outrageous prices. A garbage disposal install was over $750.00 . Yes the come on time and are nice , but $500 in labor for a 45 min job

Corey and David just came out to address a leaky toilet. They were personable/professional, knowleadgable and informative. Fixed the problem, double checked their work, and told me they would be out again quickly if there were any further problems. Scheduling the service call was also very easy and they came out next day (previous plumber I called cussed on the phone and was a no show). Will definitely use Shaw again!!! read more

What a great experience! Ryan is exactly who you want representing your company. We had several plumbing projects that we needed assistance with. Ryan explained the ins and outs of each. We had a new water heater installed, two new toilets, and various smaller projects. At no time was there any pressure to buy something we didn't need, and in fact Ryan steered us away from a couple of options due to our needs and costs. All of his completed work was perfect. Shaw Plumbing of Spokane will be our go to from here on. read more

False advertising when they say free estimates. It's $224.00 with tax to get an estimate. So just be honest.

I had Shaw Plumbing add water service for a new laundry closet. Everything about the service was top notch. After installing the washer box, Tracy noticed some corrosion on a copper pipe leading to the laundry area. He was kind enough to replace this section of pipe at no additional charge. I will definitely call on them for any future plumbing needs. read more

Shaw Plumbing Heating and Air Conditioning - Almost completed laundry closet. Thanks Shaw Plumbing! - Plumbing Near Me - Spokane, Washington

We asked Shaw to replace an exterior faucet and to replace a cartridge that was causing a leak in our upstairs bathtub. The plumber they sent, Meki, did an excellent job and completed all work in about 40 minutes. The cost they charged us, $850.00, was simply outrageous for the brief labor needed and the simple products needing to be replaced. Yes, absolutely felt like we were over-charged, gouged; won't use them again. There are many fair-minded plumbers across Spokane. read more

Called about 10am on a Thursday. Spoke to a lady and asked about getting a plumber to install a new kitchen faucet and look at a leak in my pedestal sink. She checked her computer and said she could have Clay out between noon and 2pm. I agreed. Clay called about 30 minutes later and came right away. He installed the faucet and gave me some suggestions and estimate on fixing or replacing the old sink. Excellent service. Great suggestions and very knowledgeable. Shaw plumbing is now are go to plumber. read more

I used Shaw before for a plumbing job and when an unknown upstairs tub leak came through the ceiling below, I called Shaw again. I was advised they could not get to me for another five days. Since I used them satisfactorily before, I accepted to wait for them. Mistake! When they did arrive the tech informed me they could not do the job for another 10 days. They were too busy with smaller jobs since this one would take two hours! I talked to the office and was told, in so many words, that's the way it is! I contacted another plumbing service and they came out the following morning, found the leak source and did the necessary repair. One entire week wasted! That I could accept if the job was done by Shaw when they first came out, but the further delay and attitude by the office staff's indifference and lounge chair approach to the problem at hand was and is unacceptable. read more

Took advantage. Charged us $450 for about 40 minutes of actual work. The plumber also made a huge mess that I cleaned up.

I had a catastrophic plumbing failure. These folks fixed me right up. Tim and Walter were great. I am happy to recommend Shaw plumbing services. read more

I utilized this company recently and came to this site to share what a great experience I had when I came across the two one-star reviews. Curious, I read through them and get the feeling they have the wrong business. How two individuals on opposite ends of the United States (New York and San Francisco) can give a review on a local Spokane business is pretty strange. At any rate, Shaw Plumbing and their super-competent and professional employee, Tim, were wonderful to me. I had a plumbing emergency on a Friday afternoon involving the main house shut-off valve. Even having the City of Spo. come to my home and crank it off at the street would not stanch the flow of leaks coming from multiple inside valves. So I had no water to the house and I was calling plumbers, one after another, feeling more desperate by the minute. One of the companies I called who couldn't help gave the name of Shaw Plumbing as a reputable referral and I can now totally attest to that. Once I called, everything was great - from the wonderful receptionist taking my call and working to squeeze me in, coordinating with their incomparable employee Tim, who made me the last stop of the day. Tim turned an incredibly stressful situation into a well-executed, calm conclusion. He was friendly, professional, and obviously knew exactly what he was doing. Additionally I felt their fee was totally fair. Overall a great company - highly recommended! read more

They certainly are not the least expensive plumbers around, but they have TOP notch service and were able to do a rush job on a main plumbing line emergency, for which I am grateful. If they were a bit more affordable, they would get 6 stars but $3,000 for 6 hours work feels like a lot. read more

I just had a water heater installed by Shaw Plumbing, and others should be aware of their price gouging and exaggerated charges. The price for the installation was well beyond industry standard which was then padded with additional fees/expenses that one would expect to be included in the normal course of replacement. In addition to the already shamelessly inflated price for the water heater replacement, I was charged an additional $118 for a $7 shutoff valve, as if this was some kind of laborious addition to the already exaggerated charges. The shutoff valve fits in the same supply they had already charged me for, which is blatant price gouging. Then, I was charged an additional $418 to remove (unscrew) a very accessible 12-inch piece of supply pipe and replace it with Pex pipe (2 fittings and 12" of pipe = less than $10 and 15 minutes). Again, one would assume that this would be included in the ordinary installation quote, or at the very least to be charged actual time and materials. Overall, I was charged more than double the cost of a reasonable water heater installation. This is a rental property, which houses a family with two small children. I was not able to be on site for the repair but trusted that I would be treated fairly when approving the work. Instead, they took advantage of the situation and padded the repair with exaggerated, commissioned fees and charges. This was a very simple, easy, and straightforward replacement. I did not expect them to be the least expensive contractor, but I always expect honesty and to be treated fairly. It took seven unreturned calls and messages to reach Clay, the General Manager, who agreed to discount the invoice, but then later declined to honor his offer - bad business, and a complaint has been filed with Better Business Bureau. I was charged over $3100 for this replacement. I am concerned that Shaw Plumbing is a dishonest, predatorial contractor and would be very cautious when choosing this company. I suggest everyone know what the actual costs are and beware of dishonest, unethical price gouging. read more

Had a new gas water heater installed. The experience was great from the phone call, to scheduling, through installation. Everything went perfectly! I will be using Shaw Plumbing again. read more

I have used Shaw Plumbing twice. Both times I was impressed with the work they did. Lonny came out his time and replaced a sink and a small water heater. The sink and the water heater both work perfect. The job was done in about four hours, the area cleaned up and cost exactly what was quoted. This company does honest work. You won't go wrong using them for your next plumbing job. read more

They do not stand by their work. They refused to admit that they neglected to make sure there was no air in the plumbing lines when they drained the water to do the repairs needed. This caused one of our lines to be compromised and the air left in the line caused problems of water leaking and damage to my home. They tried to blame someone else when it was clearly on neglect on their part. read more

Here is what happened at our house: I called Shaw Plumbing to fix a burst pipe due to winter freezing. Their guy had repaired this same pipe for the same reason winter before last. But he did not do that in such manner as to prevent a recurrence. So we had a recurrence. As their guy was toting up what repair would cost, tapping it into his hand-held, my adult son arrived and heard what was being proposed. My son is an advanced do-it-yourself-er, can do a lot of stuff, but professionally is a high school math teacher. He heard "a thousand dollars" to repair the pipe so it would not freeze again. He lost it. "You are gonna charge my eighty year-old dad a thousand dollars to fix a leaked pipe, when you already were here 2 years ago, same pipe. When I can fix that pipe myself, today, for fifty dollars in materials and an hour of my time?!! Get out!!" Their guy left. My son then made good on that, returning an hour later with stuff from Home Depot - more than $50 but less than $100. He fixed it properly in about an hour with minor help from me. An interior shut-off valve on that pipe and a petcock valve to then drain any residual standing water for the winter. Problem solved permanently. I am not writing this to dunk on Shaw Plumbing, just saying what happened in my case. You might want to watch your wallet. Their bid was three times what an honest, modern, up-to-code fix should have cost. read more

I had a leaky water heater that needed replaced and Shaw plumbing was booked out a couple weeks. I was worried because the leaking was starting to get difficult to control. They called me back and saw me the very next day! George was friendly and extremely professional. He took time to clearly explain my options. He replaced my water heater in a very timely fashion and then took time to answer all my questions. There was no mess left over for me to clean up. I was very pleased with their service and will definitely recommend them to my friends! read more

My husband and I just bought a house and had quite a few unexpected plumbing needs. We got an estimate from another plumbing company and decided to get a second opinion with Shaw Plumbing as recommended by a friend. In the end there was such good and thorough communication (Amber was wonderful!) about the bid and scheduling, we used Shaw Plumbing. Our technician, Sam, was amazing to work with. He was patient in explaining things to us, worked efficiently, and communicated when needed. He was on time and we even got a text alert letting us know he was on his way. I was amazed at how clean and tidy the work was and he cleaned up after any messes created during the work. Some of our projects included: -installing a garbage disposal and new kitchen faucet -plumbing and installing a bathroom vanity and sink -putting in a new kitchen drain line -Fixing the laundry water feeds and drain output -Installing a water line to the fridge We are so relieved to have our "fixer upper" be safer and much improved as a result of Sam's hard work! I would not hesitate to call Shaw Plumbing again for future needs. I can't say enough good things. Thank you Sam, Amber, Hank, and everyone at Shaw Plumbing! read more

great service..good work... but $450 JUST to put in a wax ring. otherwise would have given 5 stars

Great communication....but their prices are ridiculous. They wanted over 3k to do some small plumbing repairs. Found another company that did the same work for $500. read more