Extremely Expensive. The bid to replace piping in my home was 4X the price of another great…read morecompany. The estimates are done by employees on commission! Good work, but way overpriced.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

No response from Sam after coming by to see plumbing project. No quote, nothing...said he was going…read moreto a family reunion and would send the quote in a bit. Heard from them today, work had already been done.

We called Pace to service a Kenmore water softener that was no longer functioning. We live close to…read moreMt. Spokane which is a long drive from town. Riley ran a diagnostic on the unit and explained to us how to operate and maintain the system. He was very helpful and refused to charge us for the service call which was unexpected and very much appreciated. We will definitely be using Pace for any future plumbing related issues. I would highly recommend Pace Plumbing and especially Riley! Thank you, Carolyn Scott

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.

Easy to make appointment, Edward Baca was there right on time, totally friendly, my plumbing issues…read morewere fixed at a fair price. Easy. I will definitely use this company again.

Yo, Taylor pulled up on the scene like he just hopped outta a lowrider in South Central with a…read moretoolbox full of platinum hits. We had a unit colder than a diss track--no hot water, tenants lookin' stressed, vibes all bad. My man took one look at the situation and said, "Say less." No cap, he went straight to work. No duckin', no weavin', just straight bars and pipe wizardry. Before long, the water heater was back droppin' heat harder than a summer block party. Taylor got that real get-it-done energy. Dude treats plumbing problems like rap battles--he shows up, handles the competition, and leaves with the W. His confidence is smoother than a G-funk bass line, and his work is tighter than a freshly laid beat. If plumbers had mixtapes, I'd be bumpin' "Hot Water Chronicles Vol. 1" all summer long. Much love to Taylor for keeping the hot water flowing and the residents from taking ice-bucket showers. Homie earned every one of these five stars. Straight fire. Would book again.

I got two companies to reply, two companies came out to check out my project and one sent me an…read moreestimate.

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

I'm very dissatisfied with the service from bearcat. I paid for a tune-up/checkup before the summer…read moreseason and was told everything in the system looked great. Less than 60 days later my AC went out and I had to pay for another technician to come take a look. It's been a week and I haven't heard a word from them. I can't even contact customer service because the listed number only goes to the scheduling department who apparently can't transfer you. Long story short, I would never recommend anyone do business with them.

Not sure why this says "Bearcat Heating and Cooling" but it looks like they changed their name from…read moreHurliman Heating and Air Conditioning - Cameron came out and well at first - seemed to be polite and friendly. He got our furnace working - but that didn't last long. I had to have him come back out and he told me that the reason it wasn't working - was because of poor maintenance on our part and told the warranty company we needed to have the ducts cleaned - for an additional fee. Sadly when he was out the first time he indicated we had a decent amount of carbon monoxide in our home. No real explanation of what to do but he didn't check the second time around. He did mention where it looked like the heat exchanger might have at sometime leaked, but no follow up on that. We had to have the unit completely replaced (no longer under our home warranty, so this was out of our pocket) a while ago and TWO separate companies come out to diagnose and they BOTH found several cracks in the exchanger as well as carbon monoxide detected. Super sad that my family and our health, as well as the finances have been affected. When I called to let the office know what had happened, though it's been a while since we've had the unit replaced, Shawna - who was less than concerned about the situation, wasn't very friendly and pretty much gaffed it off, saying that it's been a while since he had been there and anything could have happened in between now and then, but she never asked me when I had to have the unit replaced. WOULD NOT recommend this company - whatsoever - if you need work done in an honest, through, and timely fashion - I would recommend ACI Northwest.

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

My husband and I had to have a new circuit breaker panel installed…read more The team that came out was thorough, kind, and answered all of our questions. We were given options. Because it was electrical in nature and I work in insurance and see a lot of house fires (due to electrical issues), we opted to replace. The process was smooth and the team was amazing. They even brought out a generator so I could hook up my laptop for work. I see a lot of negative reviews and not sure why. Home repairs aren't generally cheap. I understand why they charge to come out to bid - it's time out of someone's day, gas, scheduling, etc. The inspection went great. We are relieved our problem was resolved. Thank you to Mainstream for the great work. Oh, and thanks for dealing with our crazy dog Charlee. I would highly recommend Mainstream.

If I could give ZERO stars, I would. These people are scammers! We had trouble with our airflow,…read moremeaning that our AC was working but the fan system was not blowing. The tech came to check things out. In less than 5 minutes he told me that a whole system would need to be replaced, but he couldn't give an estimate without a project coordinator. I paid the service call fee (which I think I should be refunded) and sent the inept tech on his way. We got a second opinion. The tech from a different company listened carefully when I explained everything. He did his inspection/diagnostic and after a very thorough assessment, he said that one of our capacitor wires was not connected. He reconnected the wire, also made sure all other connections were correct. NOTHING needs replaced! However, if the first tech wasn't so inept, we wouldn't have found the PERFECT company. Stay away from this place!​​

Went in there for assistance with my hot water tank replacement and the owner was extremely rude!!!…read moreDo not recommend

My hot water tank needed servicing. They did great work and were very friendly! All for a great…read moreprice!